Ipod updater won't work; ipod won't reinstall

After re-installing my itunes, it won't update my ipod. I was advised to restore the settings to shop settings and so have downloaded the ipod updater - but when I try to run it, as I wait for the 'update'/'restore' screen to come live, I get an error message, which I have to click 'ok' and the whole thing goes off.
Meanwhile on the ipod, I'm either getting the unhappy ipod icon, of a thing which looks half like a battery and half a black zig-zag.
Help!

I also have the same problem since I did the iTunes download to '5', I also have the error message which reads; "The iPod Cannot be updated. An unknown error occured(-50)" The iPod has even been back for repair 3 times, but no fault was found. I have established that the fault is with Apple's iTunes download of '5' which has not been cured by downloading number 6. So when will they write a 'fix'? The effect of this download on my other computer has been that iTunes itself will not open. (See the discussion forum on this problem, it is huge, but still no 'fix' from Apple). I now have an empty iPod, and iTunes that will not do its job. Not impressed, my husband has ditched his iPod and bought a Sony. If this is not sorted out soon I will be doing the same.

Similar Messages

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