Ipod upgrade to version 4

I installed the latest version of itunes 9.2.1 and then tried to update the ipod to version4. After 45 hours - that is NOT a mis-type, the 16gb ipod had backed up the 7gb of music and was still happily runing but never got as far as updating the version. The ipod has always been synched and backed up, how do I cure this please?

I hope that someone can help. I updated my Itouch 32Gb yesterday and now can't access my aol e mail accounts? It doesn't recognize my account either way.
Can anyone hlpe

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