IPod Video, cannot restore or update.

My new iPod worked 1 time. The first time I loaded the software that came with my iPod, I was able to downloaded music to my iPod. Since then, I am not able to update my iPod with iTunes or with the software in my iPod.
I now cannot update or restore my iPod. iTunes does not recognize my iPod. When I try to retore or update, I get an error message that says, iPod service error. Sometimes, wrong iPod service, error message. I am not able to use the software that came with my iPod or iTunes for assistance. Geeeeezzee
God, 1 more thing. I tried to use the chat with support. the questions it asks was, what model? They didn't display my iPOD. Idiots. Another wuestion was, supply the serial number. I gave that from my equipment. I get an error message, Apple does not recognize this euipment with thye model. My god folks. Help!!!!
Microsoft XP, Video iPod.

some folks have been having some success getting past the 1417/1418 using eboncairn's technique. see:
eboncairn: iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)

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    Message was edited by: Coqui28

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    http://docs.info.apple.com/article.html?artnum=305136
    iTunes for Windows: iTunes 7 doesn't recognize iPod
    http://docs.info.apple.com/article.html?artnum=304434
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    http://docs.info.apple.com/article.html?artnum=61711
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