Ipod video is corrupt?
I have the ipos video and when it connects to itunes it says that it is corrupt and I need to restore the programs. At first it wouldnt even allow me to restore the program. Now I have reinstalled itunes 7.1 and it allows me to resore the ipod settings but when it restarts the same message comes up.
It shows up in my computer (I am running Xp) but I cannot access anything on the disk. I cannot even access it with a virus scanner. I can force the ipod into disk mode but still no love. When I ran diagnostics I got the following result.
Please help!!
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Inspiron 9300
iTunes 7.1.1.5
iPodService 7.1.1.5 is currently running.
iTunesHelper 7.1.1.5 is currently running.
Current user is an administrator.
Connected Storage Devices:
DiskDrive, Hitachi HTS541060G9AT00, Bus Type ATA, Bus Address [0,0]
DiskDrive, Apple iPod USB Device, Bus Type USB
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
IEEE 1394 Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
The last connected iPod serial number: 5U642S2KVQT.
The iPod Service Logging Information:
[SERVICE: 0x5A8,11:48:26 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Wed May 23 11:48:26 2007)
[SERVICE: 0x5A8,11:48:26 INFO] ##### iPodService starting as a service, version: 7.1.1.5
[SERVICE: 0x828,11:48:26 INFO] Adding iTunesHelper to session 0
[SERVICE: 0x304,11:48:26 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0x5A4,11:48:26 INFO] Listener Window created
[SERVICE: 0x5A4,11:48:57 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:57 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:57 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:58 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x5A4,11:48:58 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x5A4,11:48:58 INFO] device is an iPod
[SERVICE: 0x5A4,11:48:58 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x5A4,11:48:58 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x5A4,11:48:58 INFO] [1] Assigning session 0
[SERVICE: 0x5A4,11:48:58 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x5A4,11:48:58 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x5A4,11:48:58 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x5A4,11:48:58 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x5A4,11:48:58 INFO] [1] input #0 from src #0
[SERVICE: 0x448,11:48:58 INFO] [1] input #0
[SERVICE: 0x5A4,11:48:58 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:58 INFO] [1] input #1 from src #0
[SERVICE: 0x458,11:48:58 INFO] [1] input #1
[SERVICE: 0x5A4,11:48:58 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:58 INFO] [1] input #2 from src #0
[SERVICE: 0x1EC,11:48:58 INFO] [1] input #2
[SERVICE: 0x448,11:48:58 INFO] [MACHINE 1 INPUT #0] - (HDW) Interface Arrival
[SERVICE: 0x448,11:48:58 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0x448,11:48:58 INFO] [1] progress is now 2
[SERVICE: 0x448,11:48:58 INFO] [1] progress is now 2
[SERVICE: 0x448,11:48:58 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x448,11:48:58 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x448,11:48:58 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x5A4,11:48:59 INFO] [VolumeArrive] mask = 0x20
[SERVICE: 0x5A4,11:48:59 INFO] looking up device # for \\.\F:
[SERVICE: 0x5A4,11:48:59 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x5A4,11:48:59 INFO] iTunes device #1 found with drive letter F, mask 0x20
[SERVICE: 0x5A4,11:48:59 INFO] [1] set waiting to mount = 0
[SERVICE: 0x5A4,11:48:59 INFO] [1] input #3 from src #0
[SERVICE: 0x5A4,11:48:59 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:59 INFO] [1] input #4 from src #0
[SERVICE: 0x5A4,11:48:59 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:59 INFO] [1] input #5 from src #0
[SERVICE: 0x5A4,11:48:59 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:48:59 INFO] [1] input #6 from src #0
[SERVICE: 0x448,11:49:06 INFO] VendorId: Apple
[SERVICE: 0x448,11:49:06 INFO] ProductId: iPod
[SERVICE: 0x448,11:49:06 INFO] revision: 1.62
[SERVICE: 0x448,11:49:06 INFO] vendor bytes:
[SERVICE: 0x448,11:49:06 INFO] 02 01 00 00 00 00 00 00 00 0B 00 11 91 00 00 00 00 00 00 00
[SERVICE: 0x448,11:49:06 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x448,11:49:06 INFO] [1] Power State: Powered
[SERVICE: 0x448,11:49:06 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x448,11:49:06 ERROR] Did not find first letter of stage
[SERVICE: 0x448,11:49:06 INFO] got HotPlugState 0
[SERVICE: 0x448,11:49:06 INFO] [1] serial number 000A270016089E76
[SERVICE: 0x448,11:49:06 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x458,11:49:06 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x458,11:49:06 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1EC,11:49:06 INFO] [MACHINE 1 INPUT #2] - (HDW) CheckDevNode
[SERVICE: 0x1EC,11:49:07 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1EC,11:49:07 INFO] [1] input #3
[SERVICE: 0x448,11:49:07 INFO] [1] input #4
[SERVICE: 0x458,11:49:07 INFO] [1] input #5
[SERVICE: 0x1EC,11:49:07 INFO] [MACHINE 1 INPUT #3] - (HDW) Volume Mount
[SERVICE: 0x1EC,11:49:07 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x1EC,11:49:07 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1EC,11:49:07 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x1EC,11:49:07 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1EC,11:49:07 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1EC,11:49:07 ERROR] Did not find first letter of stage
[SERVICE: 0x1EC,11:49:07 INFO] got HotPlugState 0
[SERVICE: 0x1EC,11:49:35 INFO] [1] GetVolumeInformation() failed with error 87
[SERVICE: 0x1EC,11:49:35 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x1EC,11:49:35 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1EC,11:49:35 INFO] [1] iPod needs formatting...
[SERVICE: 0x1EC,11:49:35 INFO] 11:49:35, year 2007, day of yr. 142, GMT offset 4 isDST 1
[SERVICE: 0x1EC,11:49:35 INFO] [1] Perform launch updater check.
[SERVICE: 0x1EC,11:49:35 INFO] [1] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0x1EC,11:49:35 INFO] [1] progress is now 0
[SERVICE: 0x1EC,11:49:35 INFO] [1] *** MOUNT FAILED - Non-FAT32 device, device session 0
[SERVICE: 0x448,11:49:35 INFO] [MACHINE 1 INPUT #4] - (HDW) CheckDevNode
[SERVICE: 0x57C,11:49:35 INFO] Getting iTunesHelper for session 0
[SERVICE: 0x448,11:49:36 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x458,11:49:36 INFO] [MACHINE 1 INPUT #5] - (HDW) CheckDevNode
[SERVICE: 0x458,11:49:37 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x458,11:49:37 INFO] [1] input #6
[SERVICE: 0x458,11:49:37 INFO] [MACHINE 1 INPUT #6] - (HDW) CheckDevNode
[SERVICE: 0x458,11:49:37 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x5A4,11:50:46 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:50:46 INFO] [1] input #7 from src #0
[SERVICE: 0x1EC,11:50:46 INFO] [1] input #7
[SERVICE: 0x1EC,11:50:46 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
[SERVICE: 0x1EC,11:50:46 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x5A4,11:52:28 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:52:28 INFO] [1] input #8 from src #0
[SERVICE: 0x448,11:52:28 INFO] [1] input #8
[SERVICE: 0x5A4,11:52:29 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:52:29 INFO] [1] input #9 from src #0
[SERVICE: 0x458,11:52:29 INFO] [1] input #9
[SERVICE: 0x448,11:52:29 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0x448,11:52:29 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x458,11:52:29 INFO] [MACHINE 1 INPUT #9] - (HDW) CheckDevNode
[SERVICE: 0x458,11:52:29 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x300,11:55:41 INFO] <0x4> Got Serial #
[SERVICE: 0xF88,11:55:51 INFO] [1] GetVolumeInformation() failed with error 1005
[SERVICE: 0xF88,11:55:51 INFO] <0x4> GetFormatType() returned unknown format 4
[SERVICE: 0xF88,11:55:51 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xE28,11:55:51 INFO] Mounted
[SERVICE: 0xE28,11:55:51 INFO] [1] already mounted!
[SERVICE: 0xE28,11:55:51 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xF88,11:55:54 ERROR] ERROR, mount lock count is 0 but device is not mounted
[SERVICE: 0x1CC,11:56:04 INFO] [1] GetVolumeInformation() failed with error 1005
[SERVICE: 0x1CC,11:56:04 INFO] <0x4> GetFormatType() returned unknown format 4
[SERVICE: 0xF88,11:56:13 INFO] [1] input #10 from src #4
[SERVICE: 0x1EC,11:56:13 INFO] [1] input #10
[SERVICE: 0x1EC,11:56:14 INFO] [MACHINE 1 INPUT #10] - (APP) Unmount
[SERVICE: 0x1EC,11:56:14 INFO] [1] Begin...
[SERVICE: 0x1EC,11:56:14 INFO] [1] Mounted state
[SERVICE: 0x1EC,11:56:14 INFO] total locks = 1, caller = 492, caller locks = 1
[SERVICE: 0x1EC,11:56:14 INFO] [1] Begin Unmounting...
[SERVICE: 0x1EC,11:56:14 INFO] [1] progress is now 3
[SERVICE: 0x1EC,11:56:14 INFO] total locks = 2, caller = 492, caller locks = 2
[SERVICE: 0x1EC,11:56:14 INFO] Ejecting media
[SERVICE: 0x1EC,11:56:24 INFO] SUCCESS
[SERVICE: 0x1EC,11:56:24 INFO] Volume lock success!
[SERVICE: 0x1EC,11:56:24 INFO] total locks = 3, caller = 492, caller locks = 3
[SERVICE: 0x1EC,11:56:25 INFO] CMQuery_And_RemoveSubTreeW stop
[SERVICE: 0x5A4,11:56:25 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:25 INFO] [1] input #11 from src #0
[SERVICE: 0x448,11:56:25 INFO] [1] input #11
[SERVICE: 0x5A4,11:56:25 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:25 INFO] [1] input #12 from src #0
[SERVICE: 0x1EC,11:56:25 INFO] CMQuery_And_RemoveSubTreeW took 79 ms
[SERVICE: 0x1EC,11:56:25 INFO] total locks = 2, caller = 492, caller locks = 2
[SERVICE: 0x1EC,11:56:25 INFO] total locks = 1, caller = 492, caller locks = 1
[SERVICE: 0x1EC,11:56:25 INFO] [1] Finished Unmounting with status 1
[SERVICE: 0x1EC,11:56:25 INFO] total locks = 0, caller = 492, caller locks = 0
[SERVICE: 0x1EC,11:56:25 INFO] [1] Ext app unmount request finished!
[SERVICE: 0x458,11:56:25 INFO] [1] input #12
[SERVICE: 0x448,11:56:25 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0x448,11:56:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x458,11:56:25 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x458,11:56:26 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x5A4,11:56:26 INFO] [VolumeRemoved] existing mask 0x20, arrive mask 0x20
[SERVICE: 0x5A4,11:56:26 INFO] [1] value = 1
[SERVICE: 0x5A4,11:56:26 INFO] [1] input #13 from src #0
[SERVICE: 0x5A4,11:56:26 INFO] [InterfaceRemoved]
[SERVICE: 0x5A4,11:56:26 INFO] [1] value = 0
[SERVICE: 0x5A4,11:56:26 INFO] removed device number 1 from m_objDeviceNumberMap
[SERVICE: 0x5A4,11:56:26 INFO] [1] input #14 from src #0
[SERVICE: 0x448,11:56:26 INFO] [1] input #13
[SERVICE: 0x1EC,11:56:26 INFO] [1] input #14
[SERVICE: 0x448,11:56:26 INFO] [MACHINE 1 INPUT #13] - (HDW) Volume Unmount
[SERVICE: 0x448,11:56:26 INFO] [1] progress is now 3
[SERVICE: 0x448,11:56:26 INFO] [1] Setting progress to 3
[SERVICE: 0x448,11:56:26 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Connected}
[SERVICE: 0x448,11:56:26 INFO] [1] *** UNMOUNTED - Sending event out, device session 0.
[SERVICE: 0x448,11:56:26 INFO] [1] !!!!! DoConnectStateAction() INTERRUPTED.
[SERVICE: 0x1EC,11:56:26 INFO] [MACHINE 1 INPUT #14] - (HDW) Interface Removal
[SERVICE: 0x1EC,11:56:26 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Unknown}
[SERVICE: 0x1EC,11:56:26 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0x1EC,11:56:26 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1EC,11:56:26 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
[SERVICE: 0x1EC,11:56:26 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
[SERVICE: 0x1EC,11:56:26 INFO] [1] progress is now 0
[SERVICE: 0x1EC,11:56:26 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x5A4,11:56:30 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:30 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x5A4,11:56:30 INFO] [1] input #15 from src #0
[SERVICE: 0x458,11:56:30 INFO] [1] input #15
[SERVICE: 0x5A4,11:56:30 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:30 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x5A4,11:56:30 INFO] [1] input #16 from src #0
[SERVICE: 0x448,11:56:30 INFO] [1] input #16
[SERVICE: 0x458,11:56:30 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x458,11:56:30 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x448,11:56:30 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
[SERVICE: 0x448,11:56:30 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x5A4,11:56:32 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:32 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x5A4,11:56:32 INFO] [1] input #17 from src #0
[SERVICE: 0x1EC,11:56:32 INFO] [1] input #17
[SERVICE: 0x1EC,11:56:33 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0x5A4,11:56:33 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x5A4,11:56:33 INFO] [1] input #18 from src #0
[SERVICE: 0x5A4,11:56:33 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x5A4,11:56:33 INFO] [1] input #19 from src #0
[SERVICE: 0x5A4,11:56:33 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x1EC,11:56:33 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x5A4,11:56:33 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x5A4,11:56:33 INFO] [1] set waiting to mount = 1
[SERVICE: 0x5A4,11:56:33 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
[SERVICE: 0x5A4,11:56:33 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x5A4,11:56:33 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x5A4,11:56:33 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x5A4,11:56:33 INFO] [1] input #20 from src #0
[SERVICE: 0x5A4,11:56:33 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:33 INFO] [1] input #21 from src #0
[SERVICE: 0x5A4,11:56:33 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:33 INFO] [1] input #22 from src #0
[SERVICE: 0x1EC,11:56:33 INFO] [1] input #18
[SERVICE: 0x448,11:56:33 INFO] [1] input #19
[SERVICE: 0x458,11:56:33 INFO] [1] input #20
[SERVICE: 0x1EC,11:56:33 INFO] [MACHINE 1 INPUT #18] - (HDW) CheckDevNode
[SERVICE: 0x1EC,11:56:33 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1EC,11:56:33 INFO] [1] input #21
[SERVICE: 0x448,11:56:33 INFO] [MACHINE 1 INPUT #19] - (HDW) CheckDevNode
[SERVICE: 0x448,11:56:33 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x458,11:56:33 INFO] [MACHINE 1 INPUT #20] - (HDW) Interface Arrival
[SERVICE: 0x458,11:56:33 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0x458,11:56:33 INFO] [1] progress is now 2
[SERVICE: 0x458,11:56:33 INFO] [1] progress is now 2
[SERVICE: 0x458,11:56:33 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x458,11:56:33 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x458,11:56:33 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x458,11:56:33 INFO] VendorId: Apple
[SERVICE: 0x458,11:56:33 INFO] ProductId: iPod
[SERVICE: 0x458,11:56:33 INFO] revision: 1.62
[SERVICE: 0x458,11:56:33 INFO] vendor bytes:
[SERVICE: 0x458,11:56:33 INFO] 02 01 00 00 00 00 00 00 00 0B 00 11 91 00 00 00 00 00 00 00
[SERVICE: 0x458,11:56:33 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x458,11:56:33 INFO] [1] Power State: Powered
[SERVICE: 0x458,11:56:33 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x458,11:56:34 ERROR] Did not find first letter of stage
[SERVICE: 0x458,11:56:34 INFO] got HotPlugState 0
[SERVICE: 0x458,11:56:34 INFO] [1] serial number 000A270016089E76
[SERVICE: 0x458,11:56:34 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x1EC,11:56:34 INFO] [MACHINE 1 INPUT #21] - (HDW) CheckDevNode
[SERVICE: 0x1EC,11:56:34 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1EC,11:56:34 INFO] [1] input #22
[SERVICE: 0x1EC,11:56:34 INFO] [MACHINE 1 INPUT #22] - (HDW) CheckDevNode
[SERVICE: 0x1EC,11:56:34 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x1CC,11:56:34 INFO] <0x4> Got Serial #
[SERVICE: 0x5A4,11:56:41 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x5A4,11:56:41 INFO] [VolumeArrive] mask = 0x3C
[SERVICE: 0x5A4,11:56:41 INFO] looking up device # for \\.\F:
[SERVICE: 0x5A4,11:56:41 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x5A4,11:56:41 INFO] iTunes device #1 found with drive letter F, mask 0x20
[SERVICE: 0x5A4,11:56:41 INFO] [1] set waiting to mount = 0
[SERVICE: 0x5A4,11:56:41 INFO] [1] input #23 from src #0
[SERVICE: 0x448,11:56:41 INFO] [1] input #23
[SERVICE: 0x5A4,11:56:41 INFO] looking up device # for \\.\E:
[SERVICE: 0x5A4,11:56:41 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x5A4,11:56:41 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x5A4,11:56:41 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x5A4,11:56:41 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x5A4,11:56:41 INFO] looking up device # for \\.\D:
[SERVICE: 0x5A4,11:56:41 INFO] type 0x7 drive 0x0 partition 0x3
[SERVICE: 0x5A4,11:56:41 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x5A4,11:56:41 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x5A4,11:56:41 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x448,11:56:41 INFO] [MACHINE 1 INPUT #23] - (HDW) Volume Mount
[SERVICE: 0x448,11:56:41 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x448,11:56:41 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270016089e76&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x448,11:56:41 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x448,11:56:41 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x448,11:56:41 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x300,11:56:43 INFO] [1] Progress state is 2, Waiting to disconnect = 0
[SERVICE: 0xBCC,11:56:43 INFO] Mounted
[SERVICE: 0xBCC,11:56:43 INFO] [1] already mounted!
[SERVICE: 0x5A4,11:56:43 INFO] [VolumeArrive] mask = 0x20
[SERVICE: 0x5A4,11:56:43 INFO] looking up device # for \\.\F:
[SERVICE: 0x5A4,11:56:43 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x5A4,11:56:43 INFO] iTunes device #1 found with drive letter F, mask 0x20
[SERVICE: 0x5A4,11:56:43 INFO] [1] set waiting to mount = 0
[SERVICE: 0x5A4,11:56:43 INFO] [1] input #24 from src #0
[SERVICE: 0x5A4,11:56:43 INFO] [DevNodesChanged]
[SERVICE: 0x5A4,11:56:43 INFO] [1] input #25 from src #0
[SERVICE: 0x448,11:56:52 ERROR] Did not find first letter of stage
[SERVICE: 0x448,11:56:52 INFO] got HotPlugState 0
The iPod updater logging file cannot be found.
That doesn't sound promising
Making a copy and using a disk repair program could be an option, but that's just a guess.
Message was edited by: Ingo2711
Similar Messages
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Aloha all,
I'm having some issues with this 30GB iPod Video. I have no details as of how old it is but the only thing i know is the owner of the ipod was transferring a song and accidentally ejected the ipod while transfering some songs without letting it finish. Since then, the iPod has been having a problem connecting to the computer (it takes forever to show up in itunes) and when it does show up in iTunes, an error message shows up saying "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod."
I've done solutions with this ipod such as the soft-reset and enabling disk-mode...I've also tried to use 3rd party software that transfers music from the ipod to computer so I can backup the music before doing a restore BUT the device isn't showing up.
So quick run down...
- i plug in the ipod and screen flashes "do not disconnect"
- with itunes open, error message shows up
- when i eject ipod from itunes, screen still flashes "do not disconnect" so i do a soft-reset
- ipod still works (still plays music, haven't tried videos, but the menu's are fully functional and i'm able to listen to music)
- trying to backup ipod but it's not discoverable
The computers that i'm doing all of this on are Mac's. I've tried testing it on different computers and different USB ports...still nothing.
My question, Is there a way to fix this problem WITHOUT having to restore? and if i do need to restore, is there a way where I can retrieve the music before restoring the ipod to factory settings? There's about 4,000 songs on that ipod and some of them aren't on the computers we have now.
Let me know...
Mahalo (Thanks)Does this iPod appear in the Finder when you have it connected? If so, try doing a low level format on the iPod's HD (either as FAT32 or Mac OS X Extended Journaled). See this article for more details.
Reformat iPod
If the iPod is not appearing in the Finder either try manually placing the iPod into Disk Mode. Doing so may be able to at least help it mount as an external drive on your Mac. From there, use the procedure outlined in the article above to reformat the iPod's HD again if it's still not appearing in iTunes.
Here are instructions for getting your iPod into Disk Mode.
Putting iPod into Disk Mode
B-rock -
IPod video appears to be Corrupt
after i install the new iTune
the itune updated my ipod video
but after that i say it is corrupt but my ipod still can play video and music.
need help
Windows XPIf you're still within the 1 year warranty then I recommend that you take it to your Apple store and get it replaced immediately.
What happens when you put it in disk mode? If you only see the 'ok to disconnect' then possibly your dock connector is fried or something.
This is exactly what happened to me but I didn't realize it until after the 1 year warranty expired. My ipod charges and plays the existing songs but I can no longer add anything to my ipod.
I feel your pain! -
Many Problems With Ipod Video--Corrupt Hard Drive?
Hello,
I got this iPod 30 GB the christmas of 2005. Ever since a few weeks ago, my iPod started giving me my corrupt messages, so then, I kept restoring and it was fine. This again happened to me recently and haven't resolved it yet. So here is my story:
I did the 5R's = Nothing
I renamed it later in the alphabet = Nothing.
I also must add that I have plugged it in and when I go to 'my computer' to try and format like others said, it freezes; on the 'my computer' & 'iTunes'. I really hope you guys can help me.
I also noticed when I was looking at the about section on my iPod, it says my capacity is like 27.8 GB and available is 10.4 GB, so I don't know if that will help.
I really don't want to buy a new one and hopefully you guys can help me out. Thanks in advance.
Gateway MX6124 Windows XP iPod Video 30GB - 5th GenNo problem. Have you tried this iPod on another computer?
Also, while everything else is disconnected, connect your iPod and force it into disk mode. If your computer can see it, reformat your iPod (FAT32, not a quick format) and then give it a drive letter of M or P.
Disconnect the iPod and reload the USB Driver:http://docs.info.apple.com/article.html?artnum=305136
Pay attention to the last item in the article, and reload the USB driver even if no new ones are available for your computer.
Reconnect your iPod and see if you can Restore it. -
yesterday i purchased a new ipod video, charged it for 4 hours, added some songs on it and today i tryed adding more and it says my ipod is corrupt and i need to restort it. i try and restort it and i get a message that reads "The iPod "iPod" could not be restored. an unknown error occurred (1418)."
anyone got any idea what i can do to put more songs on??
many thanks
DarrenI started having the same problem yesterday and today I talked to support on the phone about it. I was told to change the drive letter for my iPod in the Control Panel. If that did not work , I was out of luck and needed to purchase a new iPod (mine is 144 days out of warranty). Well, it did not work for me! ****, ****, ****!!!!!!!!! Anyway, try changing your drive letter in the control panel. Try this link for info on that:
http://www.info.apple.com/kbnum/n93499
Hope it helps. If not, you should certainly be covered under warranty if you just bought it.
J -
Please help with "corrupt" message when first plugging in iPod Video
When I first plug in my iPod video, iTunes launches fine, I see my device and all its contents fine, then receive a message "The iPod "JALF" cannot be updated. The file or directory is corrupted and unreadable." It does not seem to affect any functionality, but I was curious what it meant. Thanks.
There's a very comprehensive post by forum member Da Gopha on the iTunes corrupt file message now in the user tips section that you may find useful: kipod: If Windows displays an iTunes.exe corrupt file/chkdsk message
-
My iPOD video says that its corrupted
but I've tried to reset it and it doesn't work. It's
all updated, on the screen it says do not disconnect. How do I fix it?
iPOD videoHi EMPA,
Have you tried these things?:
- Restore the iPod. For instructions and info on how to restore an iPod, see this article:
Restoring iPod to factory settings
If you are on a PC (running Windows XP), then continue with these things (only if the restoring didn't help with the issue, of course):
- Run disk error checking. Try running "Chkdsk" on your iPod, and see if it fixes any errors on your iPod.
For info, see this MS document on that:
How to perform disk error checking in Windows CP
- Reformat the iPod in Windows. Note that you should only do this if your iPod is being recognized in iTunes (in order to be able to restore it afterward).
To reformat your iPod:
1 - Connect your iPod to your computer.
2 - When iTunes has finished syncing with your iPod, open "My Computer".
3 - Right-click on your iPod, and click on "Format". (If your iPod is not showing in My Computer, make sure that disk use isn’t enabled in iTunes).
4 - Here, verify that your formatting settings are "Default", with the format type set for FAT32. Also, make sure that "Quick Scan" is not selected.
5 - Then, click on "OK" to begin the formatting process.
6 - When this is complete (it might take a while), make sure to restore your iPod in iTunes again, so as to properly reload the firmware back onto it again.
-Kylene -
Songs won't sync with iPod Video
I have a new iPod Video 60GB. I just downloaded Tom Petty's Greatest Hits. The songs appear in iTunes under "Purchased" and in my iTunes library. But they will not copy to my iPod.
I installed the iPod Updater 2006-06-28. I have the latest version of iTunes 6.0.5.20. The iPod appears in iTunes with the 3500+ other songs in my library. But the 18 songs I just downloaded WILL NOT UPDATE TO MY IPOD!!!
Guys... I live in Costa Rica. Banda ancha is a ***** here. When I download music, I want it now!!! Do you have any idea how long a 57MB update for an iPod takes to download on ISDN??!!! HELP!!!
iPod Vedeo 60MB Windows XP SP2 and all latest Windows Updates.If you have made sure that both the iTunes and iPod software are current and have deauthorized and reauthorized your computer, try this test:
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to restore the iPod.
How to recreate your iTunes library.
How to create a new user account in Windows. -
IPhoto Slideshows on an iPod Video
I have a 60GB iPod Video and just bought an iMac (Intel). I've put together a slideshow both in iDVD and in iPhoto and put music to it that I legally purchased on iTunes. I can't get the slideshow from either application to work on the iPod. I tried to export it as a quicktime movie but it only came up as a black screen on the ipod. Any suggestions?
rdelupi:
Welcome to the Apple Discussions. To put comments/titles on an iDVD slideshow the slideshow must be created in iDVD from stills imported from iPhoto. Slideshows from iPhoto are QT movie files and they can't have comments added by iDVD.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance. -
HT1320 My IPOD classic is corrupted.. how can this be fixed?
My IPOD Classic is corrupted... how can this be fixed?
You know sometimes these forums miss the obvious. I have an iPod Classic 160Gb, 6th Gen (MC297), Been in use for some time now, over 10,000 albums plus photos/videos etc. Yesterday I was in the process of adding another album (sync) when for no reason that I could fathom became corrupted, as explained on these posts. I had all the error messages (error 1439), I put it into diagnostic mode, the result being that my HDD could not be accessed, so should be replaced.
Now I tried all the advice here, including attempting to reformat via two different PC's (with iTunes) umpteen times. Until I came across a paragraph within the comments section of a YouTube video on replacing the HDD.
It said to put the iPod into Disk Mode, first; Reset by holding the menu & centre buttons at same time for 7-10 seconds. Once it reboots immediately hold the centre and Pause/Play buttons, after a few seconds it should display Disk Mode screen.
Reconnect to PC, when it shows as a drive, right click choose format, default settings, type in name iPod, select start and it should format (mines did), yet I had tried all of the formatting before without success. Once done restart iTunes and you will be taken to the restore iPod option, (it had failed to restore many times before prior to using disk mode), success, just follow prompts, make sure you are connected to the PC that holds your library for re-syncing. iTunes will let you know if you need to change that anyway.
iPod in the sync process just now and looks to be doing the job, much better that trying to get the case open to replace the HDD that I don't have yet and don't know which type or where to get one. So would advice you folk on here, to get your iPod into 'Disk Mode' especially if you have had the HDD error or unable to restore/format messages.
Never saw any of this method on Apple support. -
After iTunes 9 upgrade iPod Classic is corrupt without ability to restore
I am upset right now, so this will seem a bit harsh. I do not really care if this has been posted, it needs to be said again.
I upgraded my Windows Vista x64 PC to iTunes 9 today and attempted to sync my iPod Classic 80GB to iTunes. It failed and it became apparent after doing some searching online that the hard drive was corrupt. After connecting my iPod to the PC again, iTunes told me that the iPod was corrupted need to be restored. After downloading the update and extracting it, the iPod restore process begins and then fails.
I've tried to restore my iPod on Mac and Windows, and I've tried all the recommendations from Apple regarding the error that I get, something about the restore failed due to an unknown error 1439. Thanks Apple for unknown errors.
This is a relatively good condition iPod that is slightly out of warranty and I need to know what I can do to get it repaired. It worked just fine this afternoon and I've never had a problem with it, ever. I know it's a functional iPod I just need a restore but it won't work for me.
Will the Apple Store nearest me help me with this, or will they tell me to take off b/c it's out of warranty????
Questions needing answers.
Thanks for any and all help.
-MattI stumbled onto this thread after I hooked up my iPod video to try and synch it. I too got the "Corrupted iPod" message. I usually don't eject my iPod, as it doesn't disconnect from Windows cleanly. After going through a few steps, I have my iPodsynched & ready to go. (Perhaps it's just a bug in the new version of iTunes, which I have to admit is more aesthetically pleasing).
I clicked the "Eject iPod" button in iTunes.
I selected "USB Mass Storage Device" from the safely remove hardware wizard
I reset the iPod (Switch to HOLD & back, then hold down MENU & center buttons until screen turns off)
Unhooked iPod from data cable
Hooked iPodback up
iTunes recognized and synched...
I don't know if this will help anyone, but I'm hoping that it will. Post back letting everyone know if it succeeds or fails. -
Syncing Fails with iPod Video - Some of the items were not copied
When I try to sync my iPod Video, I get this message displayed in iTunes 7.5:
"Some of the items in the iTunes Library, including "NPR ...." were not copied because they could not be found".
Well I don't even see these two podcasts in question listed in my Itunes Podcasts List. To make matters worse, the two particular NPR podcasts are no longer being listed for download by iTunes.
Is my ITunes Library corrupt?
Do I need to rebuild my iTunes Library (via the instructions at http://support.apple.com/kb/HT1451 )?I rebuilt the Itunes Library using these instructions --
http://support.apple.com/kb/HT1451
That fixed the problem. The only thing it does not tell you is that you must re-subscribe to all your podcasts. -
Do IPod Video and Windows XP HP Labtop go together?
I wanted to know if my HP Labtop can handle itunes. Last time my computer got really slow (laggy) and i had to reformat it. Its back to normal but im not sure if i can put itunes back on my laptop if its going to cause the same problem.
P.S. I dont want to waste my ipod video of 60 GB and i havent had it for a year yet.Just tossing in my experience quickly:
Ever since I "upgraded" to v7 of iTunes, my iPod (60G w/Video) hasn't been recognized, same as Rebecca. Also my TransFlash memory cards aren't recognized, either. I went through many steps listed in these forums, to no avail; I even did a repair install of Windows. I have noticed in my Device Manager the following: a yellow exclamation point beside "parport" and "serial". (Right-click "My Computer" > Properties > Hardware > Device Manager > View > Show Hidden Devices) For both of these entries, under their properties, it says this: "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" I haven't found much info surfing the net as of yet... I hope this info helps a bit. Don't mean to hijack, here, either. But in my opinion the new iTunes upgrade corrupts the windows registry somehow, as this story of mine seems to be quite prevalent... -
Ipod Video, 1.2.3 Sync problem
Hi all,
I have a 60Go Ipod video. I use it like external drive on windows and mac. So it uses PC firmware. I update it with 1.2.3 firmware and now when I sync it with my mac (Leopard 10.5.2) a lot of tracks are not playable (just pass it), Playlist are empty and no podcast are visible from the Ipod. But from itunes, I can play music directly on the Ipod, playlist are visible, all seems to be correct...
So I think my files are not corrupted.
Those music comes from ITSM and my ITunes is registered with my Apple Id.
If I install mac firmware, all is OK. But I can't use my ipod on windows.
If I sync from windows, all seems ok too. But I would like to sync from my MacBook pro.
I don't know what to do. Maybe downgrade it but I would like to find another solution.
Can some body help me?I tried to sync with a PC and it works fine. No problem with it.
But I switch for 3month and I don't want to keep windows XP just to sync my ipod...
I have a MacBook pro with Leopard. Itunes and Leopard are up to date.
Can some body Help me? -
I've bought my son iPod video 30G last Christmas. Yesterday he found iPod screen cracked and not working. He said he didn't do anything but keeping it in his backpack. I took it to "Smart" bar at the store where I bought it and got the worst experience. The "Smart" guy in that store kept saying about the limited warranty which does not cover the damage done by abuse and offering best option like recycling the four-month old iPod 30Gig and geting 10% discout for new purchase. He said it even cannot be repaired. Does it make any sense to anybody??
I've searched online and found there are tons of complains about fragile iPod video screen and Apple hasn't done anything about this inherent defect yet. Let me ask Apple company the question. Is it really only the user's fault? Is it fair to blame the customers only and even refusing the repair? I guess you should have clearly posted the statement like "the screen is extremely fragile, so please put it in hard-shell case not to break it" in the user manual.
So, good lesson, everyone. Don't waste your $300 for this poor material.trust me if ipod screens were really that fragile i'd have broken one by now.
I like have the worst care for electronics ever.
let's see i've had three ipod's. my mom said she'd buy me a new one if i'd let her have my old one. that one still works. the next one suffered a corrupted harddrive. and my third one still works. it had better i only got it christmas.
anyway, at multiple times i have sat on dropped and banged against things each one of these ipods.
trust me if ipod screens were really that fragile i'd have broken one by now.
I did have a theory about this though. the accidental breaking.
this depends on the supposed idea that the front cover of the ipod is a layer of glass and one of plastic.
there may be a thin layer of air or moisture trapped between the two layers and when moved from intense cold to heat. the air or moisture expands and causes the material to break.
note the last science class i took was high school chem and i got a D. so no you can't take this to the bank, probably.
and that class was probably graded on a curve.
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