Ipod video is frozen

my 60gb video ipod is frozen. it was playing fine and all of a sudden it stopped playing music. I looked at the screen and the "lock" icon is on, but it isn't locked at the top. I tried toggling the lock back and forth and nothing happened.
I also tried holding the play button. nothing happened.
i also tried removing the headphones too.
my ipod was fully charged at the time of occurance.

See this.
How to reset the iPod.
It may take quite a few attempts and is best done connected to power.

Similar Messages

My iPod video is frozen

My iPod is frozen so i went to apple.com/support and did what it said, which was to reset my iPod, it turned my iPod off and now when i try and turn in back on there is a folder with an exclamation point, and it tells me to go to apple.com/support.

Hey X - it didn't delete my iPod songs or iTunes songs - from what I've read here in the last few days, I gather that this worst case scenario is the exception rather than the norm...
When I used the updater it cocked everything up - causing a frozen white screen and no ability to rs. I drained the battery, pressed restore again and all came back perfectly by itself -no probs since. I gather this has been a bug in the latest (June 28th) updater.
I would agree that music files should be backed up anyway in case anything happens in general - maybe get an external hard drive to store them on, and a good backup system like Superduper or Carbon Copy.
Kind regs, ::m

Ipod video freeze

Ipod Video is frozen and even pressing middle button + Menu button does not reset it. Is it just OLD or can i reformat it to make it work and not hang up.

How long did you hold the Select/Center and Menu button combo? It can take some time before you see the Apple logo to appear. Also make sure the hold switch along the top of the device is not in the On position.
Otherwise, you'll need to let the iPod's battery drain. Then charge it back up and restore in iTunes if necessary.
B-rock

My ipod video 80gb has frozen when i turned it on

hi my ipod video 80gb has frozen when i turned it on. The message reads please wait....
run: bl on
pass: bl blink
fail bl: off
reset to continue
pc wont recognise ipod when i plug it in
what do i do?
cheers

My 30gb did the same thing but after playing with it all day I did as you suggested and it seems to be back to normal. Thank you. Verry, verry, verry much!!!!
Do you have any idea what caused this problem? It was working fine the last time I had it on but then it didn't.

IPod Video anomaly - please help if you can

Hey, anyone else have this problem? -
I have a 30GB iPod video, brand new. During the most recent/its first software update, iTunes froze. I gave it a cautious 10 minutes to see if it would work out, but I eventually had to close iTunes in the task manager. I did a WinXP 'safe disconnect' for the iPod, which I figured was my best option. Anyway, the screen was frozen on the 'Do Not Disconnect' screen - a problem which, after trolling the boards, a lot of people have when disconnecting.
So I did a soft reset, then tried again. Gave it even more time, and it finished updating -- that status bar likes to freeze for a long time, at least on my computer.
My problem is this: since then, the iPod display freezes constantly when it's disconnected and I'm using the navigation - usually within 30 seconds of me turning it on. The backlight will stick on, the screen will get slightly skewed, and a couple small, patch-like color bars pop up around the screen. It still clicks like I'm navigating, but the screen's frozen. The only way to get it back is a soft reset, but it will often repeat the performance after it's done that.
Freezing seemed to coincide with the backlight timer, so I changed that setting to 10 seconds, and it froze after 2 seconds of inactivity anyway.
This iPod is only a month old, it's never been dropped or gotten wet or anything. And aside from that iTunes freeze, I've never pulled the plug on it. I've tried everything on Apple's Support page, but it hasn't helped.
This happens 4 out of 5 times I navigate on the iPod. Is something fried/do I need to send it in? Or is there something I haven't tried?
Thanks to anyone who reads, double to anyone who replies. Cheers

Hey, thanks for the reply. I've restored twice already and it hasn't helped... but I don't have those four options when I select 'Restore.'
However, noticing that difference prompted me to (I can't believe I didn't double-check this earlier) check my version, and I'm still running 7.0.0.70. I can't imagine how that could be causing the problem, but i'm going to install the newest version and then do another restore. I'll post the results.
Thanks for the advice though

HT1320 My Ipod classic is frozen with the "do not disconnect" logo on what can I do to un freeze it?

Hi my ipod classic is frozen with the "Do Not Disconnect" sign on what can I do to unfreeze it ?

I plugged my ipod video into my xBox 360 and
disconnected it. My ipod froze with the do not
disconnect sign on it, i tried to unfreeze it(I read
the support section) but it won't do
anything.
Dell Optiplex
GX1p Windows XP
This happened to me aswell, but it happened to me when I plugged it into the PC but same problem. what you have to do is move the 'Hold Switch' to put it on hold and then move it back again and then hold both the 'Menu button' and button in the middle of the click wheel. then it will turn off and then come up with the Apple logo and then it will work fine and you can try again. (P.S: If it doesnt show the Apple logo just try pressing any button
Windows XP

Ipod and itunes frozen.

Ok, I plugged in my ipod (video 30 GB; 5th generation) into my computer and loaded itunes. itunes began to download my podcasts (so far so good). Then, I minimized itunes, and about 45 minutes later I went back to it, and tried to close it. The 'Send Error Report' (for IE) came up and closed iTunes down :O! After that, my Ipod COMPLETELY froze; the do not disconnect sign didn't blink like it normally did, and it's not charging. I tried to end the USB task so I could disconnect it, but it says iTunes is still running (which it's not even in the task manager).
I don't want to disconnect it, and I have to close down my computer soon. I need help fast. D: My computer is running fine, it's just my Ipod that's frozen.
tosiba laptop Windows XP

Got it working again, but I've only tried putting a few songs back on it. The auto process kept hanging. Listening to a new album I bought and it keeps skipping within songs. It doesn't always do it, and if I go back and listen to the skipped song it plays fine. Though once it wouldn't go back and I had to force it to restart.

IPod Screen is frozen

this morning i plugged in my ipod and itunes was not reading it, so i unplugged while it said do not disconnect. I restarted my computer and itunes and plugged it in again. the ipod screen is frozen and it says do not disconnect and it says it is 7:36AM. (the time i was working on it)
please help me!!!!

Mine does this after every song played, and only does this since the update.
I've tried downgrading, but it doesn't downgrade the firmware, or updates the firmware after I downgrade.
A video will work for as long as the video lasts, but it freezes everytime on a song.

HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My iPod Videos are no longer reading on my iPOD Video!!

Hi,
I have a 30GB iPod Video (5th Generation) and just recently all my iPod Music Videos and movies are no longer watchable and aren't showing in music videos and movies playlists on my iPod! Once I plug my iPod into iTunes on my mac, it says there are no videos, even though the video files are still on the iPod and can play via iTunes, but are being read as audio files?? I hope this makes sense. If someone could help me solve this problem, it would be much appreciated!!
Thanks, David

I wish I could help, but I am having a similar problem. I have several movies which are Nero Recodes and they worked great on my 60GB until about 2-3 months ago. Now, they don't work at all. They will play in Itunes. I have severla smaller clips which still play and I just uploaded a movie using DVD2Pod which plays great. I have deleted them from my system and reloaded them (checking first to make sure they played on my computer--which they did) and still bupkis! Any insights?

Ipod nano 4gb and ipod video 80g with windows vista

hello! i've been trying (rather unsuccessfully) to sync the ipod nano to my laptop which has windows vista OS. i have the latest itunes 7.2 (just updated today from 7.1) and i always get the "found new hardware" pop-up everytime i plug the ipod nano via usb port. i also did the 5r's, but still the computer cannot and will not detect any software. i even downloaded the softwareupdater28-06-2006.exe but it will not run because it's superseded by itunes 7. my friend has an ipod video 80gb and i tried connecting it too, same thing popped up. both ipods do not show in "my computer" so i cannot even backup my songs! ah well. i just need to get the driver for the ipod i suppose. please help, any suggestions will be greatly appreciated.

i have been having the same problem. My laptop was upgrade to windows vista and worked perfectly fine with my ipod and with others which had previously been used with the computer when it was running XP. My IPOD unfortunately crashed and need to be replaced. I brought it back to the laptop and connected it. it was not recognised but the others still are!
I have been looking on the internet and you are the only other i can find who is suffering this problem. i have looked in device manager and the new ipod is recognised as a 'other device', whereas the ipod that still works is classed as a 'portable device'. i have looked at the drivers and tried to install them by copying the drivers on the original ipod, but have not succeded. Since updating itunes to 7.2 i have been getting a 'do not disconnect' message on the ipod but it still does not appear in the sources list in itunes.
I have tried everything and am about to give up please HELP!
Someone somewhere must know a way around this........ as the London apple store "has never heard of this problem"
Windows Vista Ipod Nano 2G

Voice memos on ipod video

I cant find a mike which will work on ipod video. I gather there is one clled micromemo but it isnt available yet. Would appreciate any suggestions.

You're correct. There are currently none available.
I would imagine that there will be several available very soon though.
Cheers!
-Bryan

Movie downloaded from itunes not playing on ipod video

I bought a movie off of itunes and downloaded it to my ipod video. But the movie won't play on my ipod. It plays perfectly fine on my computer. Why isn't playing on my ipod video? Is there something i have to do first before videos are able to play on my ipod?

Is it one film or all of them? I'm having a similar problem where this one film I accidentily deleted that used to play got reloaded and now plays fine on my computer but won't sync onto my iPod. Everything's checked off and ready to go on my computer, but when I sync the film simply isn't there.

Downloaded the A-Team to my ipod video but can't find it

hello, I had just recently purchased the ipod video and over the weekend decided to test it out and I downloaded from apple's website the A-team now i can view it on my itunes under tv show but when i look for it on my ipod video there is no drop down menu for TV show i see videos,music,photos but no menu for TV show what can i do?
thanks

i can view it on my itunes under tv show but when i look for it on my ipod video there is no drop down menu for TV show
I would contact ITMS and "REQUEST" they correct the matter. Whoever created the file did not properly include all of the required meta-data information which would create a valid path for file display on the iPod. Further, there seems to be a growing occurance (i.e., the lack of quality control) during the production of these files. While I might expect a small number of such files to crop up on occasion, I expect a commercial marketer to respond in a professional manner or suffer the legal ramifications of their failure to correct known product defects.
Be that as it may, you can of course, temporarily work around the problem by creating a "Playlist" to contain your TV episodes by series title. Just remember to order them properly within the playlist to maintain proper play order.

Ipod Video to TV does not work :(

I just bought the iPod AV Connection Kit today, it came with the Universal Dock a RCA cable that connects to line out, but for some reason I have trouble displaying videos. It seems like my sound works but video does not show up on TV.
I tried changing setting on iPod to TV>ON still does not work, I tried S-Video still no picture. Can anyone help? Is my cord or dock defectetive? Thanks
iPod Video Windows XP

There is no "Photos" library in itunes, this is why its not listed in iTUnes source list. On the PC it just takes photos from the folder you tell it to to add to the iPod.
What you have to do is on the ipod, goto Photos>Slide show settings>TV Out and set it to "On" or "Ask" whichever you prefer.
On - This setting sends the signal/Photo to the TV screen and not on the ipod screen.
Ask - This setting means everytime on the ipod it will ask you (When you goto slide show) if you want to turn TV Out on or off

Ipod video is frozen

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