Ipod video volume help!

when I convert videos the volume stops working
is it because these arnt bought from itunes store?
help!
xxx

No, it's probably because they are "muxed".
Quicktime or Quicktime Pro (which iTunes uses) don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
See:iPod plays video but not audio.
You need a 3rd party converter to convert the file with both audio and video.
See this for help: Guide to converting video for iPod (Mac/Windows).

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