Ipod w/color display not recognized by Mac

I cannot get my Mac to recognize a new ipod w/color display, which has previously only been formatted to a PC.
I used to have my ipod w/color display linked to my Mac, but, then it was stolen. My friend, who had the same exact ipod, gave me hers, which is the one I am now attempting to use on my Mac. She had it linked to an out-of-date version of itunes on her PC. I am aware this could be the issue.
However, on top of this, the new ipod has some battery issues. I have not been able to get my computer or charger to recognize it; when I plug it in to either it does nothing. It only works when attached to ihome or a car charger. I took the ipod to my local Genius Bar, who was able to get it to come to life when attached to their Mac. Ultimately, they restored it but told me that the battery was corrupted (they said that it was fully charged but the battery was still reading itself as dead, thus not turning on).
Why can I not get my Mac to recognize it? If I have it connected to my Mac, shouldn't it come to life when I plug it in? If I can't get it to come to life, how can I update it? Will a new battery fix any of this???

Hi SultanAshraf,
Welcome to Apple Support Communities.
It sounds like there is an issue with your iPod shuffle being recognized by iTunes on your Mac. Try the suggestions in the in the troubleshooting assistant below, they will resolve most issues like the one you described.
iPod shuffle (2nd generation) Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/shuffle2gen/#
I hope this helps.
-Jason

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IPod Shuffle 2nd generation not recognized by Mac Book Pro

iPod Shuffle 2nd generation not appearing in Mac Book Pro device window. USB checked and OK as I can charge iPod by connecting to power outlet. Reset iPod and no change. Kindly advise on what to do next.

Hi SultanAshraf,
Welcome to Apple Support Communities.
It sounds like there is an issue with your iPod shuffle being recognized by iTunes on your Mac. Try the suggestions in the in the troubleshooting assistant below, they will resolve most issues like the one you described.
iPod shuffle (2nd generation) Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/shuffle2gen/#
I hope this helps.
-Jason

IPod shuffle 2nd gen not recognized in Mac either Finder or iTunes (but is detected and works perfectly fine on Windows)... i tried using iPod Reset Utility, but no luck...

i've been working on this for the past few days, and still no luck... iPod Shuffle 2nd generation (i know it's old).... not detected in my home MacBook... but works perfectly fine on Windows....
i tried using iPod Reset Utility, soooo many times... and i only had twice the luck of having it formatted... but even though it is formatted, it still isn't recognized in iTunes or even in Finder.... other than the 2 times of having it formatted using iPod Reset Utility, i had seen all the reuslts, like: Error ressetting the ipod blah blah: iPod has been reset, keep plugged in, until reset is completed blah blah: iPod has been reset, unplug and replug your iPod blah blah... etc, i have seen all the possible effects of iPod Reset Utility, but still no luck getting it recognized in iTunes or Finder....
and then , i tried connecting it to a windows computer (but i didn't restore it from there, and just ejected it from windows iTunes), after ejecting it from windows, and then connecting it to Mac, it worked miraculuosly.... perfectly synced and able to put music and listen to them... ejected iPod... after a few minutes, i wanted to add some other music, but when i connected it again, Bam!!!! not working again... even after connecting to windows, it didn't work anymore... guess the magic trick has been doomed...
i badly need help... puhlease... (^_^)

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please ad

My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please advise

Try Andrei Cerbu's post here, JF Fourie's post here, or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update. See also TS1363: iPod: Appears in Windows but not in iTunes.
tt2

IPod with Color will not connect to G5

I recently bought a used iPod with Color display with a 60 GB drive for use in the car. I have a BMW with the cable that accommodates an iPod. I plugged it into the G5 with all my music on it and.... nothing.
I tried plugging it into my work PC and it connected. Then I went over to my daughter's new iMac and it connected perfectly. While I was there, I decided to "restore" the iPod since it was used and I was not sure what might have been on it previously. Restore went great.
Went over to my G5 and plugged it in. This is when it gets weird. As many of you know the G5 has three USB ports. One conveniently located in front and two in back. Obviously my first try was the one in front...... again, nothing. So I tried the two in back. The top one gave me..... nothing. But the bottom one seemed to like the iPod and it connected. I gave the iPod a new name and merrily started loading it up with music. I got 4 or 5GB worth onto it when all of a sudden I got the dreaded "Device Removal" warning.
I sort of froze and wondered what to do next. Since I had already gotten the "Device removal" warning I decided that unplugging it would be ok. So I did so and wait a few minutes before connecting the iPod once more. It connected alright but now I got a message saying that "iTunes cannot read the content of iPod "iPod Color". Go to summary tab in iPod preferences and click Restore to restore this iPod to factory settings".
So I click OK and look at the summary. The iPod is listed on the left under devices but now the name is displayed simply as "iPod" and not iPod Color as I had named it. Capacity is n/a (can't read it) and software version is shown as 1.2.1. Serial number is also listed. I hadn't transferred much music onto it yet so I decided to just go ahead and restore it.
I got the "Are you sure you want to restore the iPod.." message and I click "restore". At this moment nothing happens for about 2 minutes. iTunes is frozen and then I get a message that pops up and says, "The iPod "iPod" (note the wrong name) could not be restored because it could not be found". I click ok, I unmount the iPod and here we sit.
I have tried this over and over several times on this G5 with EXACTLY the same results. I have tried two other cables and we get the same thing. I also tried restarting the G5 with the iPod plugged into the USB port that works and got the same thing with one minor variation. When I went to restore the iPod this time, it actually started the process. We got the blue horizontal barber shop pole and I really though we had a break through, but after about 15 seconds I got the message that "The iPod "iPod" (still the wrong name) could not be restored because it could not be found.
I'm not quite sure what to try next. I can't decide if the problem is with the OS (USB ports not all working) iTunes itself (maybe I can install a different version?) of the iPod. The iPod by the way was sold to me by a guy on eBay who reconditions the devices. He seems pretty competent so I think the iPod itself is in good working order.
Anyone have any suggestions? I appreciate your ideas.
John

Physician - heal thyself!!!!!!
Well after pick away at this problem for a few weeks (alone) I think I have solved the problem. Through my countless iterations of trying every combination of plugging and unplugging various USB devices in various USB ports, I realized that the one combination I had not tried was unplugging EVERY device from the G5 itself including the keyboard. But wait, I need the keyboard to input text into the computer don't I? I had completely forgotten that there are two USB ports on the back of my Apple monitor. So I plugged the keyboard into the port on the monitor and guess what? The G5 not only recognized the iPod but allowed me to restore factory settings and actually sych it with iTunes.
So, what I learned is that this G5 will not work with this 60 GB iPod with Color screen unless it is the ONLY USB device plugged into tone of the three USB ports. Right - I am sure the Apple Engineers view this as a "feature". Shyaa - right!
Well, it not idea but at least it works. It's pain to unplug every other USB device when you want to sych your iPod but I suppose that's the price we pay.
Is the question answered? No, not really. I still don't know if it's a hardware problem, an OSX problem, or an iPod problem. My guess is that since it's a G5 running a Power PC chip, the fellas at Apple won't give this a second look.

Ipod Touch 3rd Gen - not recognized by computer or itunes. Shows cable pointing to itunes logo. Can't reset it. Doesn't work at all. Have tried all the supposed fixes on the apple site with no luck. It suggested asking other users !

I have a 3rd Generation ipod touch that is not recognized by itunes or my computer. My itunes works with other apple devices I own. I cannot reset the ipod touch and can never get to the screen where it is supposed to show a red battery to turn it off. I can't reset it. Have tried to use the suggestions on the apple site to no avail. Any suggestions ?

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

IPod Shuffle 2nd Gen not recognized. I feel like I've tried everything. Help.

iPod Shuffle 2G is not recognized by my 2013 MacBook Air. It is not viewable anywhere. I am getting the blinking orange light.
iTunes is up to date & has been reinstalled.
I have restored the iPod according to the instructions I have seen in similar threads.
Tried plugging into a USB hub with its own power source.
Shuffle will charge in USB wall plug & play music.
I am using the original USB dock that it came with it.
Thanks for any suggestions.

If you do
Apple Menu -> About This Mac -> More Info -> System Report
to run System Information (or System Profiler), does the "iPod" appear as a connected device under
Hardware -> USB
Try doing the above with the shuffle connected directly AND using the power USB hub you mentioned.
Have you tried connecting something else to that USB port, to confirm it is working properly? Preferably, it should be something similar, like a USB flash drive or port-powered external drive (data storage devices that get power from the USB port).
Two other related tests... Create a new user account in System Preferences Users & Groups pane. The new user account can be Standard or Admin. Log out and log in to the new user account (do not use Fast User Switching). In the new user account, run iTunes and connect the shuffle.
And the other test. Start up in Safe Mode
http://support.apple.com/kb/ht1564
Connect the shuffle while started up in safe mode, to see if it appears anywhere. These two test are to see if you have a process running when you start up normally, that interferes with the iPod being recognized.

2nd generation shuffle won't take charge, not recognized by mac pro.

2nd generation shuffle won't take charge, is not recognized by mac pro. light will not go on

Hi nickh2913,
If you are having issues with your 2nd Gen iPod Shuffle, you may want to try the steps in the following Troubleshooting Assistant:
Apple Support: iPod shuffle (2nd generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/shuffle2gen/
Regards,
- Brenden

HT2518 pc not recognizing my mac

My PC is not recognizing my MAC when I use Migration Assistant. It just sits there and searches. Anyone know a fix for this?

i got it! i restored my ipod!!! haha... alright..
thanks anyways!
congrats-how did you restore if pc does not recognize ipod?

My ipod touch 4g is not recognized in itunes nor does my comput recognize it !! HELP PLEASE... its not the chord

my ipod touch 4g is not recognized in itunes nor does my comput recognize it !! HELP PLEASE... its not the chord

Did you already try these suggestions? iOS: Device not recognized in iTunes for Windows

IPod Touch and 5G not recognized by WinXP Computers

I am not very good at troubleshooting iPods and I thought this would be the best place to find some help. Thank you in advance for any suggestions.
The problem: I have an iPod Touch and iPod 5G that are not recognized by a Windows Computer. I have tried several troubleshooting steps and I will just outline everything step by step. Neither of the iPods show up in device manager, and when I try the "Run Diagnostics" in iTunes it shows that no iPod is attached. I've made sure the iPod service is running and tried stopping and restarting that also- but the iPod never shows up under Device Manager.
1. I have tried the 5R's several times. Each iPod has been reset 3 times and iTunes uninstalled and re-installed 3 times.
2. I have tried a total of 3 Windows Computers all with the same problem.
3. I did a factory restore on one of the computers just to troubleshoot an OS problem. The restore had no effect. It was a "destructive" restore meaning the disk was formatted- not just a repair.
4. When each of the iPods are connected, the screen lights up and the charging indicator appears.
6. I installed an add-on USB card in the computer I restored- but this made no difference.
7. I have tried restarting the computer with the iPod attached.
8. I am using the same USB cable for each iPod.
That is about all the detail I can think of. Typing this out makes me thing I need a new USB cable- but they are charging ok.
This problem has been going on for about 6-7 months but I finally have some time to try and get it fixed. It would be nice to have some new music on them.
Thanks for any help!
Message was edited by: Elektrobot
Message was edited by: Elektrobot

There are two separate drivers that need to be loaded on your PC. The 5G uses the older driver, and troubleshooting for it can be found in this article: http://support.apple.com/kb/TS1538
The iPod touch/iPhone uses something called Apple Mobile Device Services to communicate with iTunes. This one is a bit different in that the touch/iPhone will not show up on the desktop as a device. For troubleshooting tips, see this article: http://support.apple.com/kb/TS1567
Good luck and write back if your problems continue.

My ipod 3rd generation is not recognized by windows/itunes,please help

My ipod 3rd generation is not recognized by windows/itunes,please help. Have tried restoring a number of times but did not work, any suggestions?thanks

Start with this Apple support document.
http://support.apple.com/kb/TS1369
B-rock

My Ipod touch 4G is not recognized by Itunes and by any computer... what can I do?

My Ipod touch 4G is not recognized by Itunes and by any computer... what can I do?

Take a look at this link, http://support.apple.com/kb/TS1591

IPod with click wheel not recognized by computer and doesn't show up in itunes. Have went through all the suggested tips and its not the cable.

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Checked the cable and newer ipod shuffle works fine.
You're not trying to connect the iPod with click wheel using the short USB cable for the iPod shuffle, are you? If so, that won't work. The shuffle uses its headphone jack for the data connection. All other iPods use the dock connector, using a standard docking cable.

HT1339 My ipod was not recognized by itunes and not does not power on after I restarted the ipod service in the Windows admin tools. I cannot restore the ipod since it is not recognized by my PC now. Any suggestions?

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Time to replace it: $49 2nd Gen shuffle at online Apple Store...

Ipod w/color display not recognized by Mac

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