Ipod went to white screen with a sad face...WHAT HAPPENED!!?
I kept my ipod in good condition and out of nowhere it stopped working. Now it goes to a white screen with a picture of a ipod with a sad face and under the ipod it gives a link to the support page. It goes strait to that screen when i turn my ipod on...if anyone knows plzzz help me out.
this is hard drive failure, you may need to replace the hard drive, but if you ipod is still under warranty then send it in if you want.
if you fix it on your own, ifixipodsfast.com has some video tutorials on hard drive replacement, and hard drives on ebay are.... cheap (can be pricey depending on size and condition)
-podling
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3rd generation ipod touch has white screen with lines going down. Can't access anything. Any ideas?
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Have you tried connecting the device to iTunes in recovery mode and restoring it? See this article for instructions on getting your iPod into recovery mode.
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Sound does not come out of iPod but can hear it with ear phones. What happened
CCannot get sound from iPod except from earphones. What has happened?
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R".
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Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
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My Ipod nano 6th gen shows a white screen with sad face
Hi
My ipod nano is showing me a white screen with a sad face on it
I tried to reset it but with no use, everytime it resets, it returns back to the sad face
and itunes won't recognize the device
this is a picture of the screen
any help pleaseWhile the nano is connected to your computer and iTunes is open, hold down the volume up, volume down and sleep/wake button at the same time until iTunes brings up a dialog then release the buttons.
The dialog should walk you through 'recovering' the nano. See if that does it for you.
Has it gotten wet?
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Ipod touch has a white screen with lines on it and wont power off and wont connect to my computer
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http://support.apple.com/kb/TS3281
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
After using my iPod classic in my infinity G35 a for the last few weeks, I took it out of the car and it no longer works. Just a white screen with the web address for Apple iPod support. Worked fine when hooked up to iPod jack in car. But won't work anywhere now. I tried re-setting but has not worked. Any ideas would be appreciated.
I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!! -
my i phone 5 was dropped, didn't break but went completerly black screen and nonresponsive. I pushed both the home button and top button no response. I plugged it to the computer it gave me white screen with black apple. I pushed the home and the top went black then gave the itune and the charging plug picture. I tried to download and update, the message came as couldn't restore due to unknow error. Any help??
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
7th generation ipod nano only displaying white screen with blue horizontal lines
Hi,
My 7th generation ipod nano is now only displaying a white screen with blue horizontal lines along the bottom. It still plays music and is recognised in itunes with I connect it to my PC.
I have reset is and restored it and it is charged.
Please advise.
Thanks,
JessHi jkjuarez2012,
Thank you for visiting Apple Support Communities.
It sounds like your iPod nano is only showing the Apple logo with a white background, and you've tried many good steps including resetting and restoring the device. I know I'd miss my music in this situation.
Make sure that you followed the steps in this article when restoring your iPod:
Restoring iPod to factory settings - Apple Support
If the issue continues after restoring, your iPod nano may need to be serviced. You can use this link to find out more about iPod service:
If the issue is still not resolved, please read this information on servicing your iPod.
From:
iPod nano (7th generation): Hardware troubleshooting - Apple Support
Best Regards,
Jeremy -
Hi
My Ipod nana...has frozen up and working. It shows a white screen with the wrong time and a lock symbol. When I connected it to my computer, it didn't show up. Back of Ipod gets really warm..Any ideas on how to fix it? Than YouIf it happens again and the reset (home + power buttons) doesn't work, just let the battery drain; you'll know when the screen shuts off. Charge it back up and it should be fine. Frankly, I'm surprised this worked for you. Usually I hear people with this problem say that holding both buttons doesn't work, and they have to do the battery drain.
If the issue is incurable next time, you have a one-year warranty from the date of purchase. -
My Ipod was in my back pocket and when I took it out it has a white screen with 3 grey lines going threw it, and not even 5mins before, it was working fine... what could i be? it also isnt hooking up to itunes... please help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I use an ipod touch. I charged it using my pc but on disconnecting it went to black screen with circle going round. I cannot switch off, reboot or anything. Help please
connect the ipod back to the computer used to sync the ipod
hold both power and home for 30sec's when u c the apple logo let goof both buttons and let the ipod reboot
it this does not work un plug the ipod allow the battery to run out plug in to charge for 1hr and try the reset again
if this does not work try a restore to a back up or a restore to factory settings via itunes -
My 1st generation Ipod touch won't turn on at all and whenever I press the buttons to reset it all I get is a white screen, or a white screen with black lines across.Help pleaseeeeee!
You can work through the five 5 R's of troubleshooting to rule out the possibility of corrupted software.
http://www.apple.com/support/ipod/five_rs/
It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damaged part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock -
hi there i ahve ipod touch 2nd gen and i am tryna restore it but get error 21 with orginal fireware and 1601 with custom firewarw and when connected it to itunes and i try to boot it by resotring it white screen with lines through it
Those errors are covered here:
http://support.apple.com/kb/TS3694 -
Ipod classic 30gb white screen
Ok its my friends moms ipod classic. About 2 years ago she plugged it into her ipod sound dock and it brought up a white screen with a small ipod on it with a :( that said "www.apple.com/support/ipod. She gave it to me last night to try to fix it. I plugged it into my ipod sound dock to charge it, and it said "very low battery" for about an hour, then the white support screen came up. I tried running diagnostics, and the hard drive test passed. I plugged it into the computer, and nothing happened. However, I was able to get it to connect by holding select + menu, then select + play. I backed up her music, and opened itunes. It said something about a restore, so I did it, it downloaded the firmware, and then disconnected and brought up the white screen.I tried doing it again and the same thing happened. I ran the diagnostics test again to check the battery and here is the result for BatteryA2D: Battery=427 (3998mV) Menu to exit. ADC Test:
ID=0x57
VCC=427 (3998mV)
Battery=423 (3991mV)
4066_ISTAT=121
Charge=0
ACC=255 (2550mV)
Hard drive SMART Data: SMART not supported
Flash Checksum: Checksum=0x0CFF
M25 Diagnostics 0.7. PLL: 0
Completed
SDRAM Full Test
RUN: BL on
PASS: BL blink
FAIL: BL off
Reset to continue.
What should I do?
The ipod is in great condition for its age. There's no dents in it and there's barely any scratches. Is it a hardware issue or a software issue? Thanks. If you need pictures or a video of what its doing, contact me at [email protected]
It is a 30gb ipod classic.See these troubleshooting articles.
My iPod is sad.
iPod displays a "sad iPod" icon.
What does this picture on my iPod mean?
Also, there is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod/folder and ! icon.
You can arrange online service here.
Service request. -
Hey everyone,
This morning i took my phone out of the charger and everything was normal however, once i got in the car i looked at my phone and realized it was turned off. I tried turning it on again as well but all it does is going to the start up screen (The white screen with the apple logo) and then it turns off again as well. I also put it on the charger but it does the same thing but repeatedly. So it just goes to the white screen and off again. At last i resorted to recovering my phone even if it meant losing all my data. Slow internet connection meant it took all night but in the morning i recovered and everything and got to the last step ( It told me its finished but i should leave my phone connected to itunes and it will pop up there) but all that popped up was an error screen. It still broken but now sometimes when i try to turn it on the same white screen with the logo comes on with a bar under it. this bar fills up a little then the screen goes black again. Is there any other way i can try to fix this?
P.S. There are no apple stores in my area so i took it to one of the phone stores here and even they said they couldnt do anything about itTry:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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