IPod will not charge or boot up correclty

I purchased a brand new iPod (video) 30gb for my daughter. Followed instructions and when connected to the machine, the iPod makes a clicking noise (sounds like a hard drive), the screen shows the apple logo and then the "sick" iPod and then shuts down. I have tried to reset, charge, etc. No luck. I bought the same type iPod for my son and it is working without problems. I am about ready to attempt to take it back to the store but it is two hours away. Will they replace it since it is new? Also, can you use two iPods on the same PC? Thanks for any assistance....
Local   Windows XP  

Hello Zimm,
Sorry to hear about your troubles. If you have one
iPod working ok and you have tried everything here:
http://www.apple.com/support/ipod/ then I'd take it
back.
To use two iPods on one PC read this:
http://docs.info.apple.com/article.html?artnum=300432
Thank you!! What a great service this is....

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