IPod will not load some songs

I have a few problems with my ipod. Apple just gave me a new ipod to replace the one that was having similar but not exactly the same problems. Its an ipod nano ( black). The problem used to be that the ipod would not update. Now it won't load one of the artists onto my ipod. It says my ipods software is too old. I downloaded the new itunes. Also, under my ipod summary, it says that my software is up to date. So theres a contradiction here. Also the summary says my ipod is formatted for windows. I own a mac. Whats the deal??

okay so you show plug it into itunes if you dont have it on your computer you can download it here http://www.apple.com/itunes/download/
when it is pluged in on the left side there will be a device sign and under it will be the ipod drag the song from itunes to the ipod.
if that does not work there will be a tab called store and under it should be 3 sub tabs called itunes store, itunes match, and purchased
click purchased and all the song that you have ever bought show be there and just drag the songs you want over.
let me know if this worked

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