IPod will not mount!!

I'm having huge difficulties with my iPod 4g 20 gb. I own one emac (running tiger) and an imac (running jaguar). I hardly ever use my iPod with the imac but i decided to try it out and listen to the iPod straight through the imac speakers while working. The first time it worked like a charm. But after I tried it a second time it says the volume cannot be mounted and I can no longer find my ipod on the desktop. I tried disk repair and it says Keys out of order and cannot repair iPod. Then i tried to plug it into the emac and i don't even have the option to use disk repair nothing happens at all!! I've tried restarting and resetting both computers and my iPod with no results. It seems like I might have to erase my ipod any suggestions??
Thanks Stephen

Keys out of order
Your iPod hard drive has directory damage.
If your music is backed up on your computer hard drive, use DiskUtility to erase the iPod, Then run iPod Software Updater to restore your iPod system software. Launch iTunes to re-sync your music.
If your music is not backed up you will need to purchase DiskWarrior to fix the directory: http://www.alsoft.com/diskwarrior.

Similar Messages

IPod will not mount to desktop or iTunes - But still plays fine ??

My iPod will no longer mount on the desktop or in iTunes. I have read through all of the postings on the site, and all of the ideas, and about tried them all. I haven't quite pinpointed the issue I'm having - if anyone can help, please post something for me.
Equipment: iPod 4th Gen - running software version 3.1
Tried connecting via FireWire/USB on two Macintosh G4's - both running 10.4.3, iTunes 6.01. Again, shows up in DiskUtility, but that's it.
I tried iPod updater - but the ipod doesn't show that it's connected to do either an update or a restore. I'd gladly restore the iPod, and reload everything, but it won't show up to be able to do a restore. I also tried in terminal running the /sbin/fsck_hfs -fy /dev/disk4s3 in Terminal, and also the back up - dd if=/dev/disk3s3 of=myiPod.dmg - which did create a dmg file, which hopefully backed up my ipod - no biggie if it didn't. I just want to be able to load my podcasts again!
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Hi all,
I have been having vey similar problems and I am sure it is not an issue with ipod. I have plugged my paperweight(previously know as an ipod of the feb 2004 vintage with a 20g drive)into a pc with itunes and it was recognised. However my and other ipods do not mount in any way onto my ibook. I have tried all the resets and reinstalls possible.
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If anyone has any advice or knows if using Tiger will help when I reinstall, I would really appreciate it.
I am loathed to do this as it will take days to return my mac to it's current setup. However with out a solution being offered by apple (I have had little help from the customer support lines except to say send it for a service that will cost around £100-£150) I can't see anything else left to try.
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4th Gen iPod will not mount or connect to Windows

Hi, one of my iPods will not connect to Windows XP. Its a 4th Gen 40gb non photo iPod
The iPod still plays and works "normally" as a portable device (ie I can play music), but I cannot connect it to my pc at all.
When I plug it in via either USB or Firewire ports the iPod disc whirrs and gets stuck in a loop (that can last over 2 hours plus) before i need to reset it in order to disconnect it from the pc.
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It doesn't appear in My Computer.
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I have tried resetting and restoring the ipod before, and I have put it into disk mode too (in order to restore it) but the ipod updater said it could not mount it
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I am at my wit's end and am starting to believe there is a problem with iTunes 8. I have an older iPod but the brand new one is showing the same symptoms. Is this a known issue with iTunes 8? I have been syncing my iPod with this iMac for three years with no problems. After searching this forum for three days looking for an answer it sure seems like a lot of people are having this same issue a lot lately...
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IPod will not mount in iTunes or on the desktop...

anybody have any solutions for this? (I know I've read others deal with this same issue)

Alison, if you reboot with the iPodDriver.kext in the trash then the OS will not be able to load it, then you will be able to trash it.
However, I recommend that you keep a copy handy -- Even though Apple recommends deleting this file, a later problem I had ( Mary PS, "Can't update iPod after downloading update" #84, 05:54pm Oct 5, 2005 CDT ) was solved when I reinstalled this extension.
While I probably should have followed Apple's instructions to reinstall my OS updates...but this was much easier and is working so far.
Good luck!

My Ipod 4th Gen will not mount into Itunes

Please anyone with technical knowledge HELP ME.
The basic problem is that my 4th Generation Ipod will not mount into Itunes.
Let me tell you what I have done so far this includes all the R's, I have also followed the advice of reinstalling itunes and Quicktime I have also tried backwards installing to version 6 (at present I have upgraded to version 7.0.2). The ipod is visible in Windows and I still am able to use it as disk as I have programs I am using off it.
I have tried a fifth gen and also an Ipod mini and both mount onto my Itunes.
I have tried to reinstall the Ipod software, however the previous ipod updates do not work and as the Ipod cannot be mounted I cannot use Itunes to update it as it is not visible.
I have also run the Ipod Diagnostic in Itunes and everything seems fine (I have included the report if anyone can please understand it)and at the very bottom it states that the Ipod is truly Mounted. WELL ITS NOT
I really am getting desperate now as this is the same on both my Desktop and Laptop and I am getting very close to throwing the whole thing out along with all the rest of my computer equipment.
Thanks a lot
DIAGNOSTIC REPORT
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
FUJITSU SIEMENS AMILO PRO V2030
iTunes 7.0.2.16
iPodService 7.0.2.16 is currently running.
iTunesHelper 7.0.2.16 is currently running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskFUJITSUMHV2040BH______________________00000025, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller, PCI bus 0, device 16, function 0. Device is working properly.
VIA USB Enhanced Host Controller, PCI bus 0, device 16, function 4. Device is working properly.
IEEE 1394 Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller, PCI bus 0, device 12, function 2. Device is working properly.
Connected Device Information
PAUL'S IPOD (E:\), iPod with Click Wheel running firmware version 3.1.1
Serial Number: JQ447113PQ7
Bus Speed: 61440
The last connected iPod serial number: JQ524ER2S41.
The iPod Service Logging Information:
[SERVICE: 0xDA8,09:16:59 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Sat Nov 18 09:16:59 2006)
[SERVICE: 0xDA8,09:16:59 INFO] ##### iPodService starting as a service, version: 7.0.2.16
[SERVICE: 0xDB8,09:17:00 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0x4F0,09:17:00 INFO] Listener Window created
[SERVICE: 0xDB8,09:17:02 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0xDB8,09:17:02 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0xDB8,09:17:02 INFO] device is an iPod
[SERVICE: 0xDB8,09:17:02 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0xDB8,09:17:08 INFO] [-1] set waiting to mount = 1
[SERVICE: 0xDB8,09:17:08 INFO] [1] Assigning session 0
[SERVICE: 0xDB8,09:17:08 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0xDB8,09:17:08 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0xDB8,09:17:08 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0xDB8,09:17:08 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0xDB8,09:17:08 INFO] [1] input #0 from src #0
[SERVICE: 0xD24,09:17:08 INFO] [1] input #0
[SERVICE: 0xD24,09:17:08 INFO] [MACHINE 1 INPUT #0] - (HDW) Interface Arrival
[SERVICE: 0xD24,09:17:08 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0xD24,09:17:08 INFO] [1] progress is now 2
[SERVICE: 0xD24,09:17:08 INFO] [1] progress is now 2
[SERVICE: 0xD24,09:17:08 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0xD24,09:17:08 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0xD24,09:17:08 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0xD24,09:17:08 INFO] VendorId: Apple
[SERVICE: 0xD24,09:17:08 INFO] ProductId: iPod
[SERVICE: 0xD24,09:17:08 INFO] revision: 1.62
[SERVICE: 0xD24,09:17:08 INFO] vendor bytes:
[SERVICE: 0xD24,09:17:08 INFO] 02 01 00 00 00 00 00 00 00 05 00 13 12 00 00 00 00 00 00 00
[SERVICE: 0xD24,09:17:08 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0xD24,09:17:08 INFO] [1] Power State: Not Powered
[SERVICE: 0xD24,09:17:08 INFO] [1] Checkpoint attempt #0
[SERVICE: 0xD24,09:17:08 ERROR] Did not find first letter of stage
[SERVICE: 0xD24,09:17:08 INFO] [1] serial number 000A270002BF5F21
[SERVICE: 0xD24,09:17:08 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x4F0,09:17:11 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:17:11 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0x4F0,09:17:11 INFO] looking up device # for \\.\E:
[SERVICE: 0x4F0,09:17:11 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x4F0,09:17:11 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x4F0,09:17:11 INFO] [1] set waiting to mount = 0
[SERVICE: 0x4F0,09:17:11 INFO] [1] input #1 from src #0
[SERVICE: 0x52C,09:17:11 INFO] [1] input #1
[SERVICE: 0x4F0,09:17:11 INFO] looking up device # for \\.\D:
[SERVICE: 0x4F0,09:17:11 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x4F0,09:17:11 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x4F0,09:17:11 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:17:11 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0xDB8,09:17:11 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0xDB8,09:17:11 INFO] looking up device # for \\.\E:
[SERVICE: 0xDB8,09:17:11 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0xDB8,09:17:11 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0xDB8,09:17:11 INFO] [1] set waiting to mount = 0
[SERVICE: 0xDB8,09:17:11 INFO] [1] input #2 from src #0
[SERVICE: 0x4EC,09:17:11 INFO] [1] input #2
[SERVICE: 0xDB8,09:17:11 INFO] looking up device # for \\.\D:
[SERVICE: 0xDB8,09:17:11 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0xDB8,09:17:11 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x52C,09:17:11 INFO] [MACHINE 1 INPUT #1] - (HDW) Volume Mount
[SERVICE: 0x52C,09:17:11 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0xDB8,09:17:11 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0xDB8,09:17:11 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x52C,09:17:11 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x52C,09:17:11 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x52C,09:17:11 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:17:11 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:17:14 ERROR] Did not find first letter of stage
[SERVICE: 0x52C,09:17:15 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x52C,09:17:16 INFO] [1] ===== iPod Touch Wheel =====
[SERVICE: 0x52C,09:17:16 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:17:16 INFO] 9:17:16, year 2006, day of yr. 321, GMT offset 0 isDST 0
[SERVICE: 0x52C,09:17:16 INFO] [1] progress is now 0
[SERVICE: 0x52C,09:17:18 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x52C,09:17:18 INFO] [1] Auto-launch iTunes DISABLED
[SERVICE: 0x4EC,09:17:18 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
[SERVICE: 0x4EC,09:17:18 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:21 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:21 INFO] [1] input #3 from src #0
[SERVICE: 0xD24,09:18:21 INFO] [1] input #3
[SERVICE: 0x4F0,09:18:21 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:21 INFO] [1] input #4 from src #0
[SERVICE: 0x4EC,09:18:21 INFO] [1] input #4
[SERVICE: 0x4F0,09:18:21 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:21 INFO] [1] input #5 from src #0
[SERVICE: 0x52C,09:18:21 INFO] [1] input #5
[SERVICE: 0xD24,09:18:22 INFO] [MACHINE 1 INPUT #3] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:23 INFO] Connection Detection Status - 0x1806002, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:18:23 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:23 INFO] [1] progress is now 1
[SERVICE: 0x4EC,09:18:23 INFO] [MACHINE 1 INPUT #4] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:24 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Unknown}
[SERVICE: 0x4EC,09:18:24 INFO] Connection Detection Status - 0x1806002, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4EC,09:18:24 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x52C,09:18:24 INFO] [MACHINE 1 INPUT #5] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:24 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0x52C,09:18:24 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x52C,09:18:24 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:24 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:18:24 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
[SERVICE: 0xD24,09:18:24 INFO] [1] progress is now 0
[SERVICE: 0xD24,09:18:24 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x4F0,09:18:38 INFO] [VolumeRemoved] existing mask 0x10, arrive mask 0x10
[SERVICE: 0x4F0,09:18:38 INFO] [1] value = 1
[SERVICE: 0x4F0,09:18:38 INFO] [1] input #6 from src #0
[SERVICE: 0x4EC,09:18:38 INFO] [1] input #6
[SERVICE: 0x4EC,09:18:38 INFO] [MACHINE 1 INPUT #6] - (HDW) Volume Unmount
[SERVICE: 0x4EC,09:18:38 INFO] [1] progress is now 3
[SERVICE: 0x4EC,09:18:38 INFO] [1] Setting progress to 3
[SERVICE: 0x4EC,09:18:38 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:38 INFO] [InterfaceRemoved]
[SERVICE: 0x4F0,09:18:38 INFO] [1] value = 0
[SERVICE: 0x4F0,09:18:38 INFO] removed device number 1 from m_objDeviceNumberMap
[SERVICE: 0x4F0,09:18:38 INFO] [1] input #7 from src #0
[SERVICE: 0x52C,09:18:38 INFO] [1] input #7
[SERVICE: 0x4F0,09:18:38 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:38 INFO] [1] Progress state is 3, Waiting to disconnect = 0
[SERVICE: 0x4F0,09:18:38 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
[SERVICE: 0x4F0,09:18:38 INFO] removed device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" from m_vctDeviceInterfaces
[SERVICE: 0x4F0,09:18:38 INFO] [1] input #8 from src #0
[SERVICE: 0xD24,09:18:38 INFO] [1] input #8
[SERVICE: 0x52C,09:18:38 INFO] [MACHINE 1 INPUT #7] - (HDW) Interface Removal
[SERVICE: 0x52C,09:18:38 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:38 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:38 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:18:38 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:39 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:39 INFO] [1] input #9 from src #0
[SERVICE: 0x4EC,09:18:39 INFO] [1] input #9
[SERVICE: 0x4EC,09:18:39 INFO] [MACHINE 1 INPUT #9] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:18:39 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4EC,09:18:39 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:48 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:48 INFO] [1] input #10 from src #0
[SERVICE: 0x52C,09:18:48 INFO] [1] input #10
[SERVICE: 0x4F0,09:18:48 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:48 INFO] [1] input #11 from src #0
[SERVICE: 0xD24,09:18:48 INFO] [1] input #11
[SERVICE: 0x52C,09:18:49 INFO] [MACHINE 1 INPUT #10] - (HDW) CheckDevNode
[SERVICE: 0x52C,09:18:49 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:49 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:49 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:34:58 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:34:58 INFO] [1] input #12 from src #0
[SERVICE: 0x4EC,09:34:59 INFO] [1] input #12
[SERVICE: 0x4EC,09:34:59 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:35:00 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:39:01 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:39:01 INFO] [1] input #13 from src #0
[SERVICE: 0x52C,09:39:01 INFO] [1] input #13
[SERVICE: 0x52C,09:39:02 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
[SERVICE: 0x52C,09:39:02 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:39:02 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:39:02 INFO] [1] input #14 from src #0
[SERVICE: 0xD24,09:39:02 INFO] [1] input #14
[SERVICE: 0xD24,09:39:02 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:39:02 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:42:41 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:41 INFO] [1] input #15 from src #0
[SERVICE: 0x4F0,09:42:41 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:41 INFO] [1] input #16 from src #0
[SERVICE: 0x4F0,09:42:41 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:41 INFO] [1] input #17 from src #0
[SERVICE: 0x52C,09:42:41 INFO] [1] input #15
[SERVICE: 0x4EC,09:42:41 INFO] [1] input #16
[SERVICE: 0xD24,09:42:41 INFO] [1] input #17
[SERVICE: 0x52C,09:42:41 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x52C,09:42:49 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4EC,09:42:49 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:42:49 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:42:49 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:42:49 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4F0,09:42:51 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:42:51 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x4F0,09:42:51 INFO] [1] set waiting to mount = 1
[SERVICE: 0x4F0,09:42:51 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
[SERVICE: 0x4F0,09:42:51 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x4F0,09:42:51 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x4F0,09:42:51 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x4F0,09:42:51 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x4F0,09:42:51 INFO] [1] input #18 from src #0
[SERVICE: 0x52C,09:42:51 INFO] [1] input #18
[SERVICE: 0x4F0,09:42:51 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:51 INFO] [1] input #19 from src #0
[SERVICE: 0x4EC,09:42:51 INFO] [1] input #19
[SERVICE: 0x4F0,09:42:51 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:51 INFO] [1] input #20 from src #0
[SERVICE: 0xD24,09:42:51 INFO] [1] input #20
[SERVICE: 0x52C,09:42:51 INFO] [MACHINE 1 INPUT #18] - (HDW) Interface Arrival
[SERVICE: 0x52C,09:42:51 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0x52C,09:42:51 INFO] [1] progress is now 2
[SERVICE: 0x52C,09:42:51 INFO] [1] progress is now 2
[SERVICE: 0x52C,09:42:51 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x52C,09:42:51 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x52C,09:42:51 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x52C,09:42:51 INFO] VendorId: Apple
[SERVICE: 0x52C,09:42:51 INFO] ProductId: iPod
[SERVICE: 0x52C,09:42:51 INFO] revision: 1.62
[SERVICE: 0x52C,09:42:51 INFO] vendor bytes:
[SERVICE: 0x52C,09:42:51 INFO] 02 01 00 00 00 00 00 00 00 05 00 13 12 00 00 00 00 00 00 00
[SERVICE: 0x52C,09:42:51 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x52C,09:42:51 INFO] [1] Power State: Not Powered
[SERVICE: 0x52C,09:42:51 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x52C,09:42:51 ERROR] Did not find first letter of stage
[SERVICE: 0x52C,09:42:51 INFO] [1] serial number 000A270002BF5F21
[SERVICE: 0x52C,09:42:51 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x4EC,09:42:51 INFO] [MACHINE 1 INPUT #19] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:42:51 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:42:51 INFO] [MACHINE 1 INPUT #20] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:42:51 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4F0,09:42:53 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:42:53 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0x4F0,09:42:53 INFO] looking up device # for \\.\E:
[SERVICE: 0x4F0,09:42:53 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x4F0,09:42:53 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x4F0,09:42:53 INFO] [1] set waiting to mount = 0
[SERVICE: 0x4F0,09:42:53 INFO] [1] input #21 from src #0
[SERVICE: 0x52C,09:42:53 INFO] [1] input #21
[SERVICE: 0x4F0,09:42:53 INFO] looking up device # for \\.\D:
[SERVICE: 0x4F0,09:42:53 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x4F0,09:42:53 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x4F0,09:42:53 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:42:53 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x52C,09:42:54 INFO] [MACHINE 1 INPUT #21] - (HDW) Volume Mount
[SERVICE: 0x52C,09:42:54 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x52C,09:42:54 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x52C,09:42:54 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x52C,09:42:54 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:42:54 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:42:54 ERROR] Did not find first letter of stage
[SERVICE: 0x52C,09:43:02 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x52C,09:43:03 INFO] [1] ===== iPod Touch Wheel =====
[SERVICE: 0x52C,09:43:03 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:43:03 INFO] 9:43:3, year 2006, day of yr. 321, GMT offset 0 isDST 0
[SERVICE: 0x52C,09:43:03 INFO] [1] progress is now 0
[SERVICE: 0x52C,09:43:04 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x52C,09:43:04 INFO] [1] Auto-launch iTunes DISABLED
[SERVICE: 0x4F0,09:43:11 INFO] [VolumeArrive] mask = 0x10
[SERVICE: 0x4F0,09:43:11 INFO] looking up device # for \\.\E:
[SERVICE: 0x4F0,09:43:11 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x4F0,09:43:11 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x4F0,09:43:11 INFO] [1] set waiting to mount = 0
[SERVICE: 0x4F0,09:43:11 INFO] [1] input #22 from src #0
[SERVICE: 0x4EC,09:43:11 INFO] [1] input #22
[SERVICE: 0x4EC,09:43:11 INFO] [MACHINE 1 INPUT #22] - (HDW) Volume Mount
[SERVICE: 0x4EC,09:43:11 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:43:11 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:43:11 INFO] [1] input #23 from src #0
[SERVICE: 0xD24,09:43:11 INFO] [1] input #23
[SERVICE: 0xD24,09:43:12 INFO] [MACHINE 1 INPUT #23] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:43:12 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xF90,09:43:16 INFO] <0x4> Got Serial #
[SERVICE: 0x200,09:43:16 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0x200,09:43:16 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x200,09:43:16 INFO] Mounted
[SERVICE: 0x200,09:43:16 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x200,09:43:16 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:16 INFO] Mounted
[SERVICE: 0xF90,09:43:16 INFO] [1] already mounted!
[SERVICE: 0xF90,09:43:16 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x200,09:43:33 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xD10,09:43:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xD10,09:43:33 INFO] Mounted
[SERVICE: 0xD10,09:43:33 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD10,09:43:33 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:33 INFO] <0x4> COM request for device 1 drive letter - E
[SERVICE: 0xD10,09:43:34 INFO] Mounted
[SERVICE: 0xD10,09:43:34 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD10,09:43:34 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:54 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xF90,09:43:54 INFO] Mounted
[SERVICE: 0xF90,09:43:54 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xF90,09:43:54 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x200,09:43:54 INFO] Mounted
[SERVICE: 0x200,09:43:54 INFO] [1] already mounted!
[SERVICE: 0x200,09:43:54 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xD10,09:43:54 INFO] Mounted
[SERVICE: 0xD10,09:43:54 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD10,09:43:54 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:54 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xF90,09:43:54 INFO] Mounted
[SERVICE: 0xF90,09:43:54 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xF90,09:43:54 INFO] Device 1 not in intermediate state. It appears to be truly mounted.

If anyone is interested I managed to solve this problem by reformatting the ipod as a mac ipod, with the help of friends system. This does get rid of the music but as I had it backed up wasn't a problem. I then plugged the mac Ipod back into a windows pc and reformatted it as a windows ipod which updated the firmware correctly and have'nt had a problem since.

New Hard drive in NTFS--will not mount on Mac

I have a 3rd Gen ipod with a dead 30g hard drive. I bought a 40g Toshiba that came formatted in NTFS. I installed the new hard drive and tried to run updater, but the ipod will not mount on a Mac Powerbook G4.
The ipod shows that it is charging and says "Disk Mode," has a check mark on the screen and says "OK to disconnect"
I have always used a Mac and I do NOT have access to a PC to reformat it there (at least not that I know of).
How do I force the Mac to see my ipod with the new drive? Oh wise and powerful Mac wizards, help me!
PS If this is a really simple thing to fix, please be gentle. I still use my IIsi and enjoy playing Civilization 1. The G4 belongs to a roommate.

To recap:
I have a 3rd Gen ipod with a dead 30g hard drive. I bought a 40g Toshiba that came formatted in NTFS. I installed the new hard drive and tried to run updater, but the ipod would not mount on a Mac Powerbook G4. I am connecting through firewire.
The iPod showed that it was charging and said "Disk Mode," had a check mark on the screen and said "OK to disconnect"
It was stuck here for hours and then it finally managed to mount. (it might have been after a reset, I don't remember).
I ran iPod updater and RESTOREd the hard drive. It asked for a new name, language, etc. iTunes opened and I recopied some of my music back onto the iPod. I ejected the iPod safely and copied some more music from an external drive onto my main machine.
When I tried to reconnect the iPod, it went back in to disk mode, check mark, ok to disconnect, etc and there it has been for 26 hours.
I cannot even get iPod updater to find it.
What the heck is going on?

Restore will not mount...now what?!

I need to restore my ipod, but when I open the updater, it says my ipod will not mount....what do I do now?

Sounds like the battery went dead. Plug it in to your charger and see if it comes alive. While it's plugged in you can also try the Home & Power button combo reset.

How can I update my iPod classic that will not mount on iMac computer?

I can't update my iPod classic from my iTunes on my iMac computer with OSX 10.9. It will not mount or be recognized by iTunes version 12.1.
I plug it into the USB port and it charges, gives the "Do not disconnect" symbol but the computer does not recognize or mount the iPod at all. I haven't been able to update the music for years. I have four other devices associated with my Apple ID for automatic downloads. Is it too antiquated to upload any of my music from my computer to it anymore?

Ahh! The plot thickens!
I went thru the console and read the error logs. It appears that the .ipsw file does load.....I think. It's been years since I spoke computer....
Here is what I got after double clicking the .ipsw file and iTunes opened:
2014-12-28 11:05:02.430 AM syspolicyd[450]: assessment granted for iPod_13.1.3.ipsw by _XProtect com.apple.message.domain: com.apple.security.assessment.outcome2 com.apple.message.signature2: bundle:UNBUNDLED com.apple.message.signature3: iPod_13.1.3.ipsw com.apple.message.signature5: UNKNOWN com.apple.message.signature4: 3 com.apple.message.signature: granted:_XProtect SenderMachUUID: C6FC6A41-170C-3D84-BAAE-6983F164E903

IPod Video will not mount in OSX

My 5th Generation iPod video 60GB will not mount in OSX, the battery died and it has fully been recharged, it works great when I play music or video, but it won't mount on my desktop and it won't appear in iTunes
Thanks

What have you tried so far in terms of troubleshooting? Have you tried resetting the iPod with it still connected to your Mac? To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you worked through all the troubleshooting suggestions here as well?
iPod not recognized in iTunes and Mac desktop
B-rock

Ipod only lists songs, no artists, will not mount or appear in itunes

Looking for some assitance: have a 5g ipod with multiple problems that was given to me to fix by a friend. First problem: It is a windows formatted ipod and it is not recognized in windows or by itunes. The ipod plays the songs stored on it (it's not completely dead), however, when plugged in via usb the ipod will not show up as a drive or in itunes. I have followed every piece of advice on how to fix a problem like this from this forum, apple support and other forums, but nothing has worked. The battery shows that it is receiving a charge from the machine, but it is not recognized.
The second problem is that the ipod will not show artist or album, only songs. If I select artist from the menu, it shows me only song titles. Same thing for Albums. very strange. I believe it may have something to do with the version (1.0) that i see in Settings/About menu, but I don't know enough to say for sure. I've tried running the ipod updater, but it does not recognize the ipod either.
Can anyone help?
5g Ipod Mac OS X (10.4.10)

camoracer, you are right, there is no fault to cause the ipod not to show trackdata, so it must not have been put on there,
back to the big problem:
Id say a number of things it could be:
USB CABLE (try a different cable)
USB PORT (try a different port)
DRIVER (make sure the ipod drivers are installed0
And as a final try, put the ipod in hardware disk mode ( centre button and menu [ipod resets] as soon as it has started to reset press centre button and play/pause together, a tick should appear See:http://docs.info.apple.com/article.html?artnum=93651 for more info.)
and see if it shows up then.

Ipod will only mount through USB

could anyone please tell me why my ipod will only mount and update with the USB cable, and not the firewire as it used to. it won't mount on the desktop or the new laptop (c/w Tiger) this way but seems fine through USB. Is using the USB a one way road?

... not sure. I have had trouble before. Turned out to be a "bad" firewire port. Others have reported that switching Firewire cables helped.
We can either try to figure it out ... or we could suggest uyou just reset everything. The latter is often easier.
This is in order of difficulty, I think:
1. Reset several times - http://docs.info.apple.com/article.html?artnum=61705
2. Check the iPod directory - with your ipod disconnected, open iTunes and set the iPod preference tab to Manual. Quit iTunes, connect your iPod, and if iTunes opens, quit it again. Open Disk Utility (Applications/Utilities folder). iPod should show up in list of drives on the left. Select the iPod and click "Repair".
3. Delete the iPodDriver.kext file:http://docs.info.apple.com/article.html?artnum=61937
4. Since you have a back-up of your music, open Updater and Restore your iPod - this will reformat it so your music (on the iPod) will be lost. It will be replaced when you resync it with iTunes.
5. Reset your USB and Firewire ports - you might run a check to see if you get the same behavior using a different port. To reset the ports, go here:
http://discussions.info.apple.com/webx?7@@.68bb75ef/0
One of those should do it.

IPod mini not mounting

I have an iPod mini Gen 2 which will not mount with either a fire wire 400 or 800 but does mont with a USB cable. I will mount in my car and with my JVC TV. What is wrong, I have reset and restored it. Using the latest updates and iTunes 9.1.

Hi Thomas
Reset the iPod while it is connected to the computer.
(Reset = hold menu and select simultaneously until the Apple logo appears)

My iphone 4 with IOS 5 will not mount in iTunes. Please help.

my iphone 4 with IOS 5 will not mount in iTunes. I think it's due to icloud but i turned icloud off on my phone. Now music in my itunes that i have ripped from CDs cannot be put onto my phone. My iPhone will charge when lugged into my mac book pro but will not mount in iTunes. Also I have Snow leopard on my laptop. Can anyone help.

I have precisely the same problem. The Mac mini will not see the iPhone in iTunes, Disk Utility or Image Capture. My MacBook Air, with a different iTunes library cannot see it either but they can both see my iPad & iPods.
I have tried restarting the computer with only the iPhone connected via USB. No help. I do not see the point in re-loading iTunes if my other machine cannot see it but can see other iOS devices.
All software is up to date on machines & iOS devices.

IPod will not turn off after being used as an external HD in Windows

I have disabled the option to have Itunes open when I connect my Ipod and I turned off the iTunesHelper in msconfig. This allows me to use my Ipod as an external HD without interference by iTunes. I have found that since upgrading to Ipod firmware 1.1.1, after I disconnect my Ipod using the Safely Remove hardware option in Windows XP SP2 my iPod will not turn off. I just turn on the lock, and let sleep mode set in after 2 minutes.
This only occurs if I connect the iPod as an external HD and does not occur when I connect the iPod with iTunes open to sync my music library. The problem started with firmware 1.1.1. Is anyone also having this issue, and if so, is there a known solution?

If you are not past the 2 weeks return period you can just return it.. for sure the TC is not ideal when you want something to store files.. the fundamental issue is lack of backup. The TC cannot back itself up. Nor can Time Machine in the computer backup network drives.
To mount the TC disk in finder.
Use Go, Connect to server. in the top menu.
Type in AFP://TCname.local or TCIPaddress. (where TCname.local is the correct network name of the TC.. ie not its name as typed in, if it includes spaces and illegal characters like apostrophe. You need to find the actual network name from network utility netstat scan or better still use proper naming on the TC.
Local is the default domain and helps.
If the TC is in router mode the IP is static and is better used than the name.
AFP://10.0.1.1 for example with default IP is far superior way to identify a network resource.
The disk password will be requested. Add it to your keychain.
It is better to load files to a DMG or sparsebundle.. See Pondini for info.
Q3 http://pondini.org/TM/Time_Capsule.html

IPod will not mount!!

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