IPOD will not play sound for the videos that i download i can see video

i see the pic but i cant hear the sound at all. I downloaded both quicktime pro and the other muxed thing and it still aint working i dont know what 2 do please help me.
  Windows XP   laptop

Do other headphones work?  Do those headphones work in another device?  If it's the iPod, is it still under the 1 year warranty?

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