Ipod will not respond

My son accidently unplugged 5th generation ipod while it was updating and now it will not repsond at all. We do a reset and get a tone for a second and then the screen goes blank and computer does not recognize it so we cannot do restore or update. Does it need to be sent in?

Yeah you most likely need to send it in. The warranty will most likely cover it; it would be better if you take it to an Apple store; they'll give you a new iPod right away.

Similar Messages

  • HT1339 Error: This game cannot be launched. Ipod will not respond

    I have an error message on my iPod classic.  It states, Error:  This game cannot be launched.  And now my iPod wheel will not respond.  I am unable to shut it down or connect it to my iTunes.

    Try a hard reset.  This procedure does not erase any content stored on the device. It is similar to rebooting your PC.  To reset the iPod, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
    B-rock

  • Ipod will not respond, constant beeping... HELP!!!

    This morning I was listening to my fully charged 30GB ipod, that I bought 15 days ago, and I pressed the |<< button to skip back to the last song I played, when the ipod froze. The screen will not light up. The click wheel will not respond. The screen says the song is playing, but it isn't. I can't reset it, because as I said, the click wheel will not respond. Also, my MacBook will not recognize it when it's plugged in.

    My fifth generation iPod is having the exact same problem! Please help, the beeping will not stop and the iPod not only isn't responding, but neither iTunes nor the computer itself is recognizing that it's connected.

  • My iPod Will Not Respond To Anything...HELP!

    A few weeks ago I went into iTunes to download some new songs and shows, my iPod kept flashing "DO NOT DISCONNECT" but after several days of it flashing that sign I knew something was wrong. It has never taken me a week to download a few songs and shows. Now my iPod will not turn on and the songs and shows I had downloaded, are not showing on my iPod.
    What do I do?!?
    Please respond at [email protected]
    Thanks!

    The iPod is supposed to flash "Do not disconnect" until you Eject it (if it's on disk mode). You can eject the iPod via the left pane in iTunes. Just right click on your iPod, and choose "Eject."
    As for now, try resetting it; hold down Menu and Select (or the center button) until the Apple logo appears.
    If you have trouble resetting it, follow these instructions:
    1. Lay your iPod down on your computer desk.
    2. Connect your iPod to your computer (if it's not already).
    3. Toggle the hold switch twice (on, off).
    4. Use your pointer finger from your left hand, and press down on the Menu button.
    5. Wait a few seconds.
    6. Use your pointer finger from your other hand, and press down on the Select button.
    7. Hold them down together until the Apple logo appears.
    Hope this helps.

  • HT1853 My laptop lost connection with itunes while my ipod was in do not disconnect mode.  My ipod will not respond now and still shows do not disconnect?

    My ipod was connected to my laptop and in the 'Do not Disconnect' mode.  My computer rebooted after security scan and now my iPod is stuck in the 'Do not Disconnect' mode.  The iPod will not turn off, nor will my itunes recognize it is connect.

    Try a hard reset of the iPod.  To do this, press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.
    B-rock

  • My ipod will not respond to anything. I tried to restore but unable to how can I fix this?

    Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
    The error is an unknown error 1437

    I wrote this few years ago, see if this still helps
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • IPod will not respond. I'v tried everything!

    I tried to reset it.
    I tried a different usb port.
    I restored it.
    I updated it.
    I updated my iTunes.
    It responds to the hold switch. It shows up in iTunes. I can load music on to it. Just it won't respond the the wheel and select button. What else should I do?
    HP   Windows XP Pro  

    You should get it serviced, could alos be the docking connector. See this article about your service options: Apple - Support - Service Answer Center

  • Ipod will not turn on or charge

    Hello there!! I've never done this before so hear it goes...
    My ipod (5th generation video ipod) will not respond when I push any of the buttons.
    The hold button is off.
    I've tried to reset it but the computer will not reconize it. All the software is up to date.
    I would have gone thru all of the 5 R's if I could turn my ipod on.
    I hooked my ipod on to the charger with no response.
    This situation is sounding pretty hopeless. I hope someone can help and tell me otherwise?
    Help me pretty please??
    Thanks in advance...

    Try these.
    My iPod won't turn on.
    iPod battery doesn't charge.
    My iPod won't wake up.
    iPod touch-wheel is unresponsive after waking from sleep.
    If none of the above help, it may need service.
    You can arrange online service here.
    Service request.

  • My IPod Touch 4 Gen will not respond and when I try to Restore it it gives me a code 1601 how do I fix it?

    My IPod Touch 4th gen will not respond and when I try to restore it, it gives me a code 1601 how do I fix it?

    - Try another USB port.
    - Try on another computer
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

  • HELP iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Has anyone had similar experience? fixed?

    HELP
    My iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Will not shut off, will not charge... pretty frustrated, I updated it recently (within the last 10 days....Has anyone had similar experience? If so was it fixed? Please post any help for me... thank you... I am pretty frustrated right now.

    its fixed!!  After posting my problem with the FROZEN ipod classic (2007) 80 gb a screen popped up with similar subjects that I did not find in my original search.  'Rich Fleming' in the community posted a suggestion to someone with a similar frozen issue and it WORKED when I tried it. 
    hold the 'menu' and the 'circle' buttons down at the same time, KEEP the pressed until the apple appears. and now it is working.  Hope this helps others.

  • Itunes will not respond to my ipod touch, i have re-installed countless times and it still is not working. i have also tried different USB's and nothing. please help!

    Itunes will not respond to my ipod touch, i have re-installed countless times and it still is not working. i have also tried different USB's and nothing. please help!

    - Try here:
    iOS: Device not recognized in iTunes for Windows
    - Next try a different computer to help determine if you have a computer or iPod problem.

  • My iPod nano, 5th generation is frozen and will not respond. There is a charge, was just used 2 hrs ago, and has a song showing on the face but will not turn off or respond

    MMy iPod nano 5th generation is frozen and will not respond.  There is a picture of a an artist on it, it has a charge, was used fine 2 hrs ago, won't turn off ?..

    Good Afternoon CPilkington1,
    If your iPod nano is unresponsive, follow the troubleshooting steps below:
    Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
    http://www.apple.com/support/ipod/five_rs/nano5gen/
    If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
    Regards,
    - Judy

  • My ipod touch it frozen in a apps mode and will not respond how do I correct this

    my ipod touch is frozen on an app and will not respond to anything what can I do to correct this?

    Try here:
    iPhone and iPod touch: Frozen and unresponsive

  • My IPod Touch has a black screen.  When held in an angle u can see the slider to unlock it but it will not respond to my touch

    my ipod has a black screen.  When I hold it at an angle i can see the unlock bar and date/time.  It will not respond to my touch to unlock it.  Any ideas to what is wrong with it?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • My iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

    my iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

    Hi Goofy Goat,
    Welcome to the Apple Support Communities!
    It sounds like you have done some great troubleshooting for your iPod nano that is not responding. In this situation, if resetting it did not resolve, I would suggest restoring the iPod back to its factory settings and then sync your content back onto it from iTunes. Please use the following article as a resource for restoring.
    Restoring iPod to factory settings
    http://support.apple.com/kb/HT1339
    Have a great day,
    Joe

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