Ipod will not restore in disc mode

I tried the steps listed in ipod support to unfreeze my mini. The icons shift from the apple logo, to file error, to do not disconnect. When I tried to restore it in disc mode, I got a message on my PC that said, "Can't mount ipod." Does this mean that the actual ipod hardware is damaged and cannot be fixed through the common methods?

Try...
1. Disconnect iPod
2. Reset (Menu/Center button)
3.0 Release Menu/Center button
3.1 When Apple shows up, press Center button and
Play/Pause button (right after reset).
4. Display switches to the diskmode.
5. Connect USB.
At which point, the PC and was able to RESTORE from
the updater..
I followed those steps, I was in disc mode and then connected USB to computer, and the ipod updater program gave a message entitled: "Can't mount ipod", so the RESTORE option was not highlighted, and I couldn't use it.

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