IPod will not turn on/passcode error. Please read for more info.

I am trying to fix my friend's iPod Touch 2G 8GB. It will not turn on but I have gotten it to slightly connect to iTunes. This message keeps appearing "iTunes could not connect to the iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes." However, I cannot enter a passcode because the iPod does not come on.
I did get the iPod to show up in iTunes once and I restored the iPod, but after it finished restoring I could not get it to show up in iTunes and it still will not turn on. It just keeps giving me the passcode error over and over again.
The iPod also does not show up in My Computer, nor will it charge/turn on on my Logitech iPod dock or Playstation 3.
I was wondering what I should do to try and fix this issue and get the iPod back in working order. I'd appreciate any help possible!

Can't you bypass the passcode if the iPod is connected in recovery mode(DFU Mode)
Is it ok if the files on the iPod are lost?
Also, reinstalling the firmware isn't guaranteed to fix this problem, only, it is a good start.

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