Ipod will not update! what is error (-23) PLEASE HELP

i have restared my computer several times and have pluged my ipod into an electrical adapter charger but still every time i plug in my ipod into the computer and i click ok to the window "would you like to update your ipod" impediatly there is a window that says "there was a problem downloading the ipod software for the ipod. an unknown error occurred (-23). what do i do? this is so frustrating
ipod video Windows XP

Hello Stephen19wfwake,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
1. Try the iPod troubleshooting assistant:
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
3. Restart the Apple Mobile Device Service
4. Empty your Temp directory and restart
5. Verify that the Apple Mobile Device USB Driver is installed
6. Change your iPod's drive letter
7. Remove and reinstall iTunes
8. Disable conflicting System Services and Startup Items
9. Update, Reconfigure, Disable, or Remove Security Software
10. Deleting damaged or incorrect registry keys
Best of luck,
Mario

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Hello Stephen19wfwake,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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http://support.apple.com/kb/TS1363
1. Try the iPod troubleshooting assistant:
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Ipod will not update! what is error (-23) PLEASE HELP

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