Ipod with video won't work with itunes

after i put the disc in and downloaded everything and let it finish when i bring up itunes and plug in the ipod a popup shows up and says cannot make connection with ipod. please reinstall itunes to get ipod software. but eveytime i do that it still doesnt work what can i do?

Addison,
Read this:
http://docs.info.apple.com/article.html?artnum=93716
btabz

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