Ipod with white screen

My son was downloading the update to his iPod.  He thought it was locked up and did a force shut off.  Now when you turn his ipod on it shows the apple as though it is starting up correctly and then immediately goes to a blue line which transforms into the dreaded white screen.  You cannot force shut it off.  I have tried to connect it to iTunes on 2 different computers and it's not recognized on either.  I have let the battery drain and then plug it in to charge it and it still automatically turns on and goes back to the white screen.  It is only 5 months old. 

Then time for an appointment at the Genius Bar of an Apple store. You tired all there is to try.

Similar Messages

  • TS1702 only coming up with white screen

    my ipod touch 2nd generation 32gb only coming up with white screen. i could hear the click that we hear when the ipod or iphone makes when it get started. then the white screen goes off.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT201263 APP store indicates 1 update.  Press "store", "loading" briefly on screen then white screen with updates bar on top.  Press updates button in lower right; nothing happens frozen with white screen and still indication 1 update.  Other store featur

    APP store indicates 1 update.  Press "store", "loading" briefly on screen then white screen with updates bar on top.  Press updates button in lower right; nothing happens frozen with white screen and still indication 1 update.  Other store features and ipod work ok

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iTunes and App Stores and sign ut and sign back in
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          
    Also see:
    https://discussions.apple.com/thread/4751197?tstart=0

  • HT201274 how to restore a iphone with white screen

    how i can restore my iphone 3gs with white screen to see if it's can resolve the problem

    Plug the device into a computer with iTunes and restore it.

  • Black iPod with White earplug?

    My uncle just got his Black iPod he ordered. But it came with white earplugs! What is the sense in that? It doesn't look good to have Black iPod with White wire sticking out of it! Is this the norm, or did the dude who did the packaging put in the white ones instead of blacks?

    Nope your uncle got the correct ones, they only come in Apple White

  • Apple Hardware Test Stuck with white screen

    hy every one..............
    i am unable to start the apple hardware test ,i've done anything ,holding d at start up with inserted installation disk,also with holding c........
    also inserted application cd....
    apple logo appear and after some time with spinning wheel it stuck with white screen....What that means
    please help me out....
    what can i do???

    If you are still using Snow Leopard -
    Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer.  Now reboot.
    If the Mac starts up normally, shut it down again and then plug in one of the peripherals (keyboard or mouse first) and start up your computer again.  If it does so successfully repeat the process, adding one peripheral at a time until your Mac acts up.  At that point, disconnect the last peripheral you added, reboot your Mac and search the peripheral vendor's website for an updated driver. 
    If no driver exists or the problem remain after installing the new driver, try a different cable or a different port on your Mac.
    If none of the above works, again disconnect all peripherals from your Mac, hold down the "shift" key to start up in "Safe Boot" mode. 
    If the Mac starts up correctly, restart without pressing the "shift" key.
    If your computer still does not start up properly, shut it down and restart it while holding down the Apple+Option-P-R keys; keep holding "all 4 keys" down until you hear the startup sound "twice."
    If none of the above work Disconnect all peripherals from your computer. Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
    Select your language.
    Once on the desktop, select Utility in the menu bar.
    Select Disk Utility.
    Select the disk or volume in the list of disks and volumes, and then click First Aid.
    Click Repair Disk.
    (If Disk Utility cannot repair, you will need a stronger utility (3rd party) - Diskwarrior or Techtool PRO)
    Restart your computer when done.
    Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
    Remove any 3rd party ram.
    Reinstall Snow Leopard - This will install a "fresh" copy of Snow Leopard without archiving old system files but leaves the rest of your files in place.
    If your computer is still under warranty or you have Apple Care, take full advantage of it by letting tech support deal with your problems.  It's what you're paying them for.
    Out of warranty - take the computer to an Apple store or an AASP.  Whichever is more convenient for you.

  • Computer pauses on startuo with white screen

    Why is computer pausing on startup with white screen?

    It pauses on the white screen for how long, does it finally go through?
    Hold the Shift key down while booting,
    run through this list and do #1 - #7
    If you get into the machine, then do #9 - #13
     Step by Step to fix your Mac

  • IPod touch crashed with white screen after using Griffin TuneJuice

    Hello all,
    I have an iPod touch first generation that has worked flawlessly for about 1,5 years. Recently I bought a Griffin TuneJuice (external battery) to get longer battery life. The salesperson said it should work with the Touch, and it did at first. But later on it did not charge the iPod anymore. I tried disconnecting and reconnecting, restarting the iPod and so on.
    Suddenly the screen of the iPod went completely white after a reboot. I can not get it to show anything anymore. I have tried resetting (holding power+home for 10 secs), reformatting and restoring, upgrading the firmware to 2.2 but none seems to work.
    Googling for the problem it seems everyone who encountered this got it repaired under warranty, which is obviously not a solution for me since it's too old. So what I need to know is from a technical point of view what goes wrong when the screen is blank. The iPod seems to work otherwise (for example, it syncs perfectly with the computer and the "clicks" are playing).
    I guess that something must be wrong with the firmware at a lower level than iTunes can repair. Is it possible to repair the firmware by using some lowlevel tool?
    Or could this be a hardware problem (the guy in the store suggested the docking connector might have broken or short-circuited). In that case, is there any good guide on how to open and repair an iPod?
    From searching different forums it seems the problem is quite common, and I hope that someone smart enough has got the problem and managed to solve it.
    Thankful for any help.
    <Edited by Moderator>

    hold the power bottom and the home bottom then it will shut off after that just turn it back on ,then it should work, it may take longer than 10 seconds, you gotta be patient.. because i had the white screen and did this, hope it helps.

  • IPOD TOUCH WITH WHITE SCREEN

    Connected my son's new ipod touch 8gb and the screen came on fine. He went to download an app and now the screen is white. Did the rest with sleep/home button-apple logo comes up then goes back to white screen. Swear I am through with buying electronics on Xmas-any ideas? Thanks

    same here!!!
    my iPod Touch heats up, I've been trying to take of the case and connect it to 2 different computers but the computer don't recognize it, I tried to power it off, to do hard reset but the device not responding.
    is there a solution for this problem?
    iPod touch 4th, iOS 5.0.1
    here is a image of my device's screen.

  • Ipod frozen with white screen

    My ipod has stuck and frozen with a white screen when i go to start it up. It will not shut off and will not respond to any touch movements. When plugged in to the computer, I-Tunes does not recognize it.  Please help!

    I have had it two years and this is the first issue. My main concern is that the computer does not recognize it in order to reinitialize it. It wont shut off, it wornt do anything, I am just loking for a guide before I have to send it in for repair/replace... I am not feeling much good from the boards, but I am gonna be patient and see if someone stumbles across my please for help-- this cant be the first time someone has had and fixed this problem....

  • Ipod Touch completely frozen with white screen

    My ipod touch is completley frozen with a grey/white screen. it will not respond to reset or restore, neither my pc or itunes recognise it when i plug it in. Anybody have any ideas other than contact apple directly? All software on ipod touch and itunes is up to date.

    - If the reset does not work, connct to comuer and if iTunes sees the iPod restore the iPod via iTunes.
    - Next let the battery fully draind and charge for an hour.. The try the reset:
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    and connecting to iTunes to try to restore.
    - If the iPod still has the white screen then it is time make an appointment at the Genius Bar of an Apple store.
    - If the iPod is off se if placing the iPod in recovery mode will allow iTunes to se the iPod so tha you can restore the iPod. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • Ipod touch with white screen need help

    what would cause a white screen on my ipod touch 4th gen ?? i would like to know i have already tried to reset it and it has not worked. I also restored it and every thing works but the screen its always white. i need some help please!

    If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

    Hi
    I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
    I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
    So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
    And secondly this is my 'Apple Service experience so far'
    I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
    A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
    On hold for a few mins then line went dead.
    Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
    I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
    Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
    She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
    More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
    As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
    What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
    The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
    I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
    He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
    So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
    So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
    I will also try to repost this on the general area if there is one
    Rgds
    Michael

    Hi,
    I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
    Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
    http://www.apple.com/uk/retail/regentstreet/week/20071118.html
    Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
    I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
    The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
    Good luck.

  • Ipod nano, white screen of death

    my ipod nano4gb went to a white screen, still plays and i can update, but only a white screen, makes playback by menu memory a bit challenging. any event, went to Man Beach apple store for repair, booked a genius, spoke with buddy and a replacement is ready for pick up. three days total delivery, 90 minutes wait for the genius. Great Job Apple! Wow!
    also, on a separate note, while waiting for the genius, i was continually amazed by the level of customer enthusiasm in the store, even the genius bar is a "stroke of genius" by apple marketing. direct customer interaction, peripheral customer involvement, all genius's well trained and communicative. it was an "experience" that i spoke glowingly about to my friends and colleagues about for several days.
    great apple experience!
    (no, I don't work for apple. just an honest observation from a marketing manager for a less glamorous product line... marketing envy....;)

    Yeah the same thing just happened to me on saturday. It doesn't look like the screens cracked or broken at all. it's just a white screen. I could still play music and update and all. Screen jus makes it hard to navigate. I contacted yesterday apple and they're sending me a box to ship to them so they can check it out. Not sure if they'll fix it though.
      Windows XP  

  • IPod Nano white screen of death - RESURRECTED! :D

    Alright, here's the deal...A friend of mine has a new iPod Nano and gave it to me because it had stopped working, and was hoping it was worth something to recover. Sorry about the long story!
    It _wouldn't_ turn on. But, when connecting it to the computer via the USB dock cable, it comes on for a few seconds on a grey-whitish screen. Then turns back off, reboots, and tries again. Step 1 step 2. Nothing.
    Although, 'Diagnostics mode' or whatnot it is, does work however. It would still be a faint grey screen, but whiter and more vibrant, as if it's saying "Hey, I'm alive! I'm alive!!!" and I can go through settings and make it (sometimes) change colors, and reboot the iPod.
    I was thinking since iTunes never recognized it (It was plugged in the whole time) that I would drown in just for the sake of it.
    Well, 3 hours later after attempting to kill the poor thing, it... resurrected itself.
    I'm serious, it really seems to have unbelievably done it. When turning it on, I get 2 beeps, but no restart loop, the LCD stays on the white screen though, BUT, here's the good thing.
    NOW, I hear the system 'click' sounds when using the buttons and such that it's going through the menu, good news so far! It seems like it because after the 'boot' sequence (it appears to boot very fast, strangely).
    The good thing is (kinda) https://discussions.apple.com/thread/1517571?start=0&tstart=0 ... So I suspect that somehow, this method of submerging it under water, letting it dry, blowdrying it, and then leaving it in the heat, somehow restored the SD chip inside of it... possibly only for now... I'm going to use this moment to hopefully get all data off the device, and see for one last time if it's fully restorable...
    I have the power! Ok, so I hooked it up to the wall charger (just put the wall connector on the USB cord) and it now beeps two times, and after about 30 seconds or so, I get to the main menu, screen still white, but I can certainly hear the click letting me know I'm 'navigating' the iPod. It doesn't appear to have any music on it, or maybe it does, but I need to connect some earphones first. Or, it supposed to be display the 'sad iPod' icon, but I just don't see it, therefor, I'm blind as to the status of it.
    I likely guess it's the battery, since every time I disconnect it, it goes dead. Yep, just looked back, still on. Yep, still menu clicking. Yep, I can start it with no problems now. Any clue what I can try to do to resolve this? Obviously it's turning on, and it seems to be doing something, it boots, (apparently) so that's a good sign.
    Please, is there any hope at all in this iPod?  At all?
    AND, IT JUST BEEPED 2 TIMES AGAIN! And I was just typing... why did it do this? (Funny thing is, how it still works!) Is that really the menu button clicking? That would explain it, I mean it only plays the menu clicking sound AFTER about 30 seconds of it 'booting' to the iPod firmware, so it obviously has some sort of life to it. If I hook up my earphones... Holy Mac! I hear music! It's alive!!! It's alive!!! Oh my man!!! Yes!
    It has hope, in a way!
    Atleast, I hope, but it works! Freaking amazing! Jamming to some awesome beats right now, some cool hip hop, sound quality you ask? Great, actually! I don't know how, don't want to know, but it seems trying to kill this iPod actually resulted in it being resurrected? How? Who knows! This is awesome! iPod truly CAN have 2 lives, I guess!
    Cool stuff, I swear on that! My favorite song was on here too!
    How to adjust the volume on the iPod Nano? I don't care, it's playing at full volume, and it's awesome!
    The sad thing is, it still has the white screen of death, and the battery is apparently fried still (or needs a good 24-hour charging).
    This iPod has been sitting dead as a dud in the storage room for a good 1 year or so, unused. And now it came back to life in a flash. Unbelievable.
    I love you Apple.

    Your problem was moisture. It was wet inside and sitting around for a year let it all dry up.
    If you get this kind of thing happening, speed the process up by putting the iPod into a zip lock baggie with a dessicant (you know those little silica pouches) or even some rice to absorb the moisture. Let it sit for a few days and it should dry it all out.
    i

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