IPod won't connect to wifi but the wifi is fine

My computer's wifi is fine but both mine and my sisters iPods won't connect to the wifi. What's wrong with my iPod?

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Similar Messages

Ipod won't connect to internet but says its on wifi

Okay so I gave up my iPod for lent and of course as soon as I get it, it has problems. My iPod says it's connected to the network but any and every time I use Facebook or google or really anything with internet and it won't connect. It says its not connected to the internet. I've tried factoryr restoring and it wont work . Yeah I just checked and it said the internet connection appears to be offline. Help?!

- Try powering off and then back on the router
- Try resetting your iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
-Try resetting network settings: Settings>General>Reset>Reset Network Settings.

IPod won't connect to wifi, "Unable to connect to _____"?

I have an iPod that is a little under a year old. I got it in January of last year. I have 4.2.1 on it now, but shortly before I installed it my iPod wouldn't connect to any different wifi. I took it to a library and it wouldn't connect there, and it won't connect at home. I restored my iPod, I reset the network settings, I unplugged the wifi and plugged it back in again. Everything else, including my brother's iPod, connects to the wifi fine. What can I do?

bananaasplittt wrote:
I have an iPod that is a little under a year old. I got it in January of last year. I have 4.2.1 on it now, but shortly before I installed it my iPod wouldn't connect to any different wifi. I took it to a library and it wouldn't connect there, and it won't connect at home. I restored my iPod, I reset the network settings, I unplugged the wifi and plugged it back in again. Everything else, including my brother's iPod, connects to the wifi fine. What can I do?
You've tried about everything you can do. It might be time to contact Apple support for some advice. Since your iPod doesn't connect to any network it may need repair.

My ipod won't connect to wifi

My Ipod touch 4g won't connect to my home wifi. It was working previously from a different router. the password was verified and it says i'm connected with 4 full bars, but I am unable to access wifi, use facetime, purchase apps, etc!! I've tried everything....HELP!!!

Is this the poblem:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
Frequently an appointment at the Genius Bar of an Apple store is in order.

My Ipod won't connect to Facebook, but it will log onto Skype

For some reason, my Ipod touch won't get on Facebook, but it will operate Skype just fine. Also, it will send me messages when I am offline as well, from Facebook Messenger, and the games that I play. I have tried resetting the internet connection, but it's still the same thing. And I have checked it for updates as well. Can anyone help me?

What is "it" in "Also, it will send me messages when I am offline as well, from Facebook Messenger, and the games that I play."
The iPod can send or receive message without an internet connection.
What iOS version on the iPod?
Have yo went to FB's support site?'Have you tried when connected to another network? Maybe the network is blocking FB

My ipod won't connect to itunes but shows up in windows

i have a IPOD nano 3rd Gen
its not connecting to itunes but it shows up in the windows file explorer.....
i had Checked all the Ports of My pc and reinstalled Itunes..
anyone Please HELP.!!

Hi Rajesh,
Here's two documents that can help you resolve the issue, a troubleshooting assistant that has a few quick fix tips and a detailed troubleshooting article with additional suggestions.
iPod nano (3rd generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/nano3gen
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
If you have any difficulty with one of the troubleshooting steps just reply with details about the step and what you are seeing.
-Jason

Ipod won't connect to wifi

I tried resetting the network settings, but it didn't work. Any other suggestions?

Some details on your network would be necessary to give any advice. Presumably you have looked at this: iOS: Troubleshooting Wi-Fi networks and connections

Won't connect to PC, but charges in wall fine.

All of a sudden my iPhone 3G wont show up as a device on my PC (windows vista 64, iTune 9.1.0.79). My wife also has an iPhone and we sync on the same machine. Her's works fine with the same USB plug I'm using. I can use the same USB plug to charge the phone in the wall, but when I plug into the PC it does nothing, doesn't even charge or to that beep thing. any help would be appreciated. (version 3.1.3)

Have you rebooted the phone recently?
Hold the home button and power button down at the same time - past the Slide to Power Off note.
It should flash and then really turn off. Wait a sec, then press and hold the power button until the white apple appears.
This power off/reset is a good first step during troubleshooting.
coop

My ipod touch can connect to wifi but it doesn't connect to the internet..

my ipod touch can connect to wifi but it doesn't connect to the internet..how will i fix it??? help?thanks.

- Reset the iPod. Nothing is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router.
- Go to Settings>General>Reset>Reset Network Settings.
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points

My IPad won't connect to wifi but but the other devices will, My IPad won't connect to wifi but but the other devices will, My IPad won't connect to wifi but but the other devices will, My IPad won't connect to wifi but but the other devices will

Are iPad won't connect to wifi but are other devices can

Start here then. Ther are so many different things that you can try.
iOS: Troubleshooting WiFi and network connections
http://support.apple.com/kb/TS1398

My ipod touch won't connect to wifi at home and it use to, it keeps saying my password is wrong

My ipod touch won't connect to wifi at home, it use to work just fine, now it keeps telling me my password is wrong, but it can't be wrong because it is the same one I have always used. I also have an IPad2 that belongs to my daughter and it connects with our wifi at home with no problem. But, why is my wifi telling me that my password is wrong. I have tried everything, we have changed the pass word and that did not work. We have have taken security off of our wifi and my ipod touch give me another message, but it won't connect to my wifi at home. Please help... b/c the greatest thing for me is to be able to connect to wifi at home.
thanks

I have even shut down my ipod touch to see if it fixes the lack of wifi connection at home but it keeps telling me my password is wrong. I can connect everywhere else, but not at home. Pls help my.. I need to connect at home. Does it matter if we have othere decives like ipads connected to the same wifi. Because we have an ipad2 and my ipod and up until 1 week ago, we had very little issues keeping both of our devices connected at home. Eitherway the ipad2 is still working just fine on our home wifi, but my ipod touch keeps refuseing to accept the password.
Pls help, i am very frustrated and I have tried everything.

TS1398 New IPad mini won't connect to wifi but other technical divices can, HELP!!

I just bought a new ipad mini and tried to connect it to BT business hub but I waited more than I need to so I turned it off and restared again and i tried 3 times and tried all the ways to connect to wifi on the internet but it still wouldn't connect I need help T-T

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

IPad won't connect to WiFi network, but macbook pro & iphones will.

Both of my iPhones and my Macbook Pro easily connect to the wi-fi network. I feel like I've tried everything to get my iPad to connect. It used to connect perfectly fine and I'd watch Netflix, but then it started crashing. I work for a non-profit so it's a company network, not my personal one, but it's the only network I have considering I live here! Such a pain!
I've reset my network settings.
I've click "Forget Network"
I've done a hard reset of the iPad multiple times.
NOTHING WORKS.
Can some super tech savvy person help a girl out?! I would greatly appreciate it.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My iPod is up to a 4.1 ios, and it won't update to a 5.1 which I need for some of my apps for school. It keeps saying that my internet connection is bad; but, it works just fine. What do I need to do?

My iPod is up to a 4.1 ios, and it won't update to a 5.1 which I need for some of my apps for school. It keeps saying that my internet connection is bad; but, it works just fine. What do I need to do?

If you get a network timeout error, then disabling the computer's security software duirng the download and update usually resovles that error.
If that is not the error what is the wording of the error message.
Note that only a 3G or 4G iPod can go to iOS 5. A 2G iPod can only go to iOS 4.2.1

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps.

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?

So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store.

IPod won't connect to wifi but the wifi is fine

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