Ipod won't connect via firewire, only usb

My clickwheel ipod decided to stop connecting via firewire. I reset it, and the restored it, and reinstalled itunes. Nothing worked. I then took out the USB cable from the box (for the first time in almost 3 years) and it works perfectly.
While trying to connect via firewire, it either doesn't show up in itunes or updates about halfway through and then stops and says error -124.
Any ideas? thanks
PC   Windows XP  

i think we use the same form that is used for repairs to the ipod itself. when i click on the "Request a replacement accessory for your iPod" link on this page:
http://www.apple.com/support/ipod/service/
i get sent to the standard iPod Service request page:
http://depot.info.apple.com/ipod/

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