IPod won't enter DFU/Recovery, won't connect to iTunes and is locked out.

The iPod for some reason does not connect to iTunes even in Recovery mode, I locked myself out to the point that I need to connect to iTunes

Hello GlitchedPanda,
Thanks for using Apple Support Communities.
Please follow the article below to troubleshoot this issue of your iPod not being recognized by iTunes.
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
Take care,
Alex H.

Similar Messages

I just updated my ipod and now it won't connect to itunes, and itunes says to restore it, but I dont want to lose all of my data.

I just updated my iPod to iOS 6 and now it won't connect to iTunes, and iTunes says to restore it, but if I restore it I will lose all of my data. What do I do?

Uhless this program will get the iPod out of recovery mode you will have to restore via iTunes.
RecBoot: Easy Way to Put iPhone into Recovery Mode

Apple TV won't connect to iTunes and does not show up in my devices list in iTunes.

My older model Apple TV won't connect to iTunes and does not show up in my devices list in iTunes. I have two Apple TVs in my house and I can't imagine that this is part of the problem but I mention it just in case. My other Apple TV is brand new and it connects to iTunes just fine. I've tried most of the "fixes" and one says to Force Sync but I can't since Apple TV isn't in my device list. Another "Fix" said to Navigate the Apple TV to Settings --> Downloads --> Check for Downloads, but when I tried that there was no option for "Downloads" under the Settings Heading. I'm at a loss. Please help. Could this be an issue with too many authorized devices? We have three iPads, two iPhones, laptop, desktop, two Apple TVs, and an iPod and most of them are syncing the same music playlists and whatnot... have I run out of rope?

hi, just posting to everyone in general..its not you, or your apple tv, it is itunes.
ok, ive had the exact same issues for weeks now, as with everyone i had done the lastest upgrade and no longer could see/sync my gen 1 appleTV.........so, i removed the upgrade and went back to the prev version, even though it was showing in my prefs under appleTV, it still wouldnt show in the side panel under devices....i gave up.
This week i was determined to get it to work! So i started from scratch, totally removed itunes and started back with version 9 and upgrade each version from there, i had no luck, ic clicked find appleTvs but it wouldnt....however i just d/l version 9.2.0.61 and BINGO!. No sooner has it opened and up popped the side panel devices list, showing my appleTV..all ready to be synced etc. I immediately panicked of course haha..and set it all up and its working perfectly.
...Only catch now is that this older version will not be compatiable with my iphone, which i do keep music on...seems we cant win. grrrrrrrrrrrrrrrr this will be the same for all the latest apple products.
Apple needs to allow more than one version of itunes per pc OR perhaps they could get their act together and include all of the millions of APPLETV GEN1 owners in there latest upgrading..after all, THEY made the product and THEY do sell the movies/tv shows, perhaps they could stop making all the upgrade all about the music only!......on which i might add why not incluse movies/tv shows in icloud! yet another upgrade that should be included in the APPLETV GERNERATION 1!..yes we do still exist!
at the very least, im happy ive managed to get all my movies etc onto the apple tv, where ill keep them and from now on d/l directly onto my apple tv. I usually d/l to my laptop and then send them to the appletv but while trying to get all this sorted i did a test, i d/l a movie using my appletv hoping it would somehow let itunes "find" it and getting it to show up in my device list, but it didnt work, however it did sync/send the movie to itunes.. so at least i could save a back up copy.
good luck trying, as i said this has been weeks and this is the only solution ive found so far....and going through these forums its obviouse its itunes thats the issue, NOT Our apple tvs.

My ipod gives me an error 13019 when i connect to itunes and it wont show my music when i disconnect it please help

my ipod gives me an error 13019 when i connect to itunes and it wont show my music when i disconnect it please help

Type "13019" in the search bar at the top of this page by "Support" and read the resulting help articles.

Tried to update to newest version. I got error because i didn't have this recovery program disc that was supposed to come with the purchase but it didn't and now my ipod touch 8gb won't connect with itunes and is stuck on a connection with itunes screen

I tried to update to newest version via pc. I got error because i didn't have this recovery program disc that was supposed to come with the purchase so it says, but it didn't and now my ipod touch 8gb won't connect with itunes anymore and is stuck on a screen displaying an itunes icon with a usb icon.

oke i'm not done with the whole thing, but i'm doing that right now. Most of the advice I've already read didn't work and at a certain point it said something about shutting down programs then restart. but i notice that there are some pretty important system things in that list and i don't want to mess up my pc :s i'm not a pc genius... and because i'm dutch and my pc-language is in dutch I often have trouble translating and well... i don't always understand the technical stuff in all the articles -_-

My iPod Touch 5th generation is in recovery mode, and my iPod won't connect to iTunes so I can restore it, any ideas on how to fix it?

Alright, here are the details: my iPod Touch 5th gen. is stuck in recovery mode, and it won't connect to iTunes so I can restore it. Now, I know I have the latest version of iTunes, I have deleted it & reinstalled it, and even restarted my computer, but it still won't come up in iTunes...What should I do??

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use one of these program
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IPOD won't connect to ITunes. Mac OS Can't repair the disc and Partition Failed. Help!!

Hello,
I am distraught because my IPod Classic won't connect to ITunes. My Mac won't even recognize it after a few seconds, and I have to keep resetting for the Mac to recognize it. Mac OS can't repair the disk, and said to reformat. I tried to partition, but that failed with the error message: couldn't unmount disc. I don't mind losing all the files, and am really just hoping that it will work again. I have virtually zero technical knowledge, and thought I might reach out to see if any savvy users know a trick or two that I might try.
Thanks for all your help,
Mary Louise

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use one of these program
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod won't connect to Itunes after I attempted to restore it, it now has a white bar underneath it. Help?

My ipod was stuck in the connect to itunes sign, I have no idea what that's called. anyway, I connected it to itunes and tried to restore it. After several failed attempts, it seemed to be working, and showed an apple logo with a hollow white bar underneath it. From my undestanding, it was supposed to fill as it was restored, but Itunes came up with an error saying it failed to connect, so now it is frozen like that, and won't turn off or shut down when you hold the home and lock button for ten seconds It won't connect to itunes now. I dont know what to do. Please, any help would be good.
It's a second generation Itouch. and i think it has had the most recent update, im not sure.

The white bar means it is doing the update. I hope you didn't unplug your iPod while it was updating.
Hold down the power and home buttons at the same time for at least 10 seconds until the Apple logo appears on the screen. After that you can let go. You may have to restore your iPod depending on the extent of the problem.

IPod Touch is disabled, won't connect to iTunes and will not go into recovery mode.

Hello! I had lost my iPod touch for several months and finally found it. However, I didn't remember the passcode. Now it's disabled and says to connect to iTunes. iTunes is saying that I must enter in the passcode before it can connect. I tried following apple's instructions on putting it in recovery mode, but when the home button is held down, only the apple logo appears until the disabled screen comes up again.
Any suggestions?

Try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

IPod won't connect to iTunes..have tried it all

Ok...so a few days ago I plugged my Ipod 160gb classic into my computer to sync to Itunes. Itunes then froze up, so after I ejected it, I reset it. I plugged it back into Itunes and now everything is gone off the Ipod. No big deal, everything was backed up.
So now when I turn the Ipod on it goes straight to language select menu. I plug it into Itunes and it shows up on My Computer but won't show up in Itunes - it stays froze on "connected -ejected before disconnecting" screen. So I disconnect, and the Ipod goes straight to the black/Apple logo screen for a few seconds before going back to the language select menu.
I have done the hard reset and the same thing happens.
I have done the right click/format to Ipod under My Computer with no results.
I have uninstalled and reinstalled Itunes.
I have tried different USB cables to connect the ipod to the computer.
Apple Device Manager is installed. I've started/restarted it as well.
I have put the Ipod in disk mode and connected to Itunes. It usually freezes on the "do not connect" screen. Sometimes in disk mode, Itunes will say that my Ipod needs restored, so I click on restore. It will go to a dark black screen with the Apple logo with a progress bar at the bottom. Before the bar fills up it will go to the regular black Apple logo screen for a few minutes before going back to being frozen on the "connected -eject before disconnecting" screen. The ipod still won't be shown on Itunes either.
I have run device manager, updated Apple Device Manager, used the C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers folder and says its up-to date.
I have gone through the steps in these-
iPod: Appears in Windows but not in iTunes
and iOS: Device not recognized in iTunes for Windows
with no results.
This is my smart data:
Retracts: 75
Reallocs: 200
Pending Sectors: 16
Power On Hours: 65
Start/Stops 20234
Temp: Current 33c
So I'm guessing after all the troubleshooting, it would be something hard drive related? Especially since the start/stops have to be high. I just want to make sure what it is before I try replacing the hard drive.
I know variations of this question have been posted a bunch of times, but I've tried everything I've seen on here. Any help is greatly appreciated, thanks.

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod touch won't connect to itunes and its says "unknown device."

My ipod touch is doing what I said already but its doing alot of other things too.. I noticed earlier today that it would bounce back and forth between the old formats of ipod touches when it is the newest generation out and it would go back to the original format. Now it won't even turn on or light up to show the lock screen like it done earlier when it had the brightness off completely and only be seen in a certain spot in external light of my surroundings. When I got home to plug it in, I was going to restart it and wipe it clean but then all of the sudden it wouldn't be read on ITunes or even my computer that would repeat "uknown device." over and over again every time I try to plug it in. I done this to my laptop and PC but I would get the same result every time.
What on earth should I do?? I already done troubleshooting and it didn't do anything at all but only did a small glimce of hope of showing up when i turned off the computer and back on. Shortly after that it would go back to being unreadable. I tried turning it on when I plugged it in too but it still wouldn't do anything but stay black.
PLEASE SOMEONE HELP! I don't know if I should go to an Apple to to fix it or do any other home methods.

iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

New ipod touch won't connect, shows itunes and usb icons

My son just got a new ipod touch for his birthday. I have the latest version of itunes, and I have spent hours scouring the internet looking for a solution. Whether the thing is plugged into the computer or not, all it will do is show the usb cable icon and the itunes icon. When I plug it into the computer, my computer makes the noise that indicates that a device has plugged in, the ipod beeps one beep, and I get an error message from itunes that says that a rented movie from the ipod cannot be imported into itunes. Other than that, the computer, including itunes, doesn't acknowledge the existence of the ipod, not in the device manager, in itunes, in the itunes diagnostics tests, or anywhere else. In addition, the battery won't charge.
Also, I noticed that I do not have anything called "Apple Mobile Device Service," although I do have something called "Bonjour service." Are these the same thing or could this be the problem. Please HELP!

See:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
You need iTunes 10.5 or later and that requires OSX 10.5.8 or later.

My iPod Nano won't connect to iTunes and I need to charge. Sometimes it turns on but then, when I try to connect it when it turns on. It just turns off all over again. Please help?!

Well, I have an iPod Nano and it's not turning on. When I try to connect it, since I have to charge it. It won't work. It always turns off and on.

you dont have to connect to itunes to charge a nano you just plug it in to the computer and it will charge if you give it time.i hope that my advise helps.:)

IPod won't connect to iTunes/Computer

Soo I plug my iPod into the cord which is plugged into the computer, the computer makes the little beep that lets me know its detected a device and... Nothing. It doesn't show up in iTunes. It doesn't show the little charging symbol on the iPod. Nothing.
I've tried two different cords and three different USB ports. The annoying thing is it worked two days ago, and had been working prior to that for several months. Nothing has happened to the iPod or computer that would cause damage. They've both literally been sitting in this room for two days. I can plug my iPod into the wall charger and it will charge just fine. It can connect to the internet, etc. But it won't connect itself to iTunes via the USB cable... and I'm unsure of what to do next. I've googled around and checked the forums but I haven't found anything that works.
Assistance :3
Also, I can't download iOS 6.1.2, it just fails everytime after the verification process. I've never failed verification before so I'm not sure if this is a widespread issue or just me... The error I guess you would call it says "Software Update is not available at this time. Try again later."

This was the result of the Sync Test:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. To be filled by O.E.M.
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0040BD380AA41E90
Current user is an administrator.
The current local date and time is 2013-03-01 10:06:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 550 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
It said it didn't detect any iPod etc, although it is connected. I'm looking at it right now.
I also ran the Device Connectivity Test and the results were:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. To be filled by O.E.M.
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0040BD000AA41F10
Current user is an administrator.
The current local date and time is 2013-03-01 10:10:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 550 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 6.1
Serial Number: C3RG90TPDCP9

HT201210 Ipod won't connect to Itunes. Had error while downloading newest update on IOS6

I was updating the newest version on IOS 6 on my ipod touch. An error occured and it stated it could not update. Now my ipod screen only shows the "connect to Itunes" picture, but it will not show up on itunes for me to reset or anything.

Withur knowing what the error message said,
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IPod won't enter DFU/Recovery, won't connect to iTunes and is locked out.

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