Ipod won't go into Itunes

The Ipod works and the itunes works. But when the itunes is plugged in a Do not Disconnect icon appears and nothing happens in Itunes. tried the reset, restart, and reinstall. The Ipod updater doesn't work(either freezes or says Ipod Service Error) so I can't reboot the Ipod. Why won't Itunes recognize it?

After trying everything (http://docs.info.apple.com/article.html?artnum=93716, different computer, etc) and sending my ipod in only to have it sent back with nothing done I've finally got my ipod playing music again - but only using disk mode.
I followed the person aboves suggestion to put it in disk mode and then reformat using explorer. I did that which for the briefest of seconds (in disk mode) caused itunes to be recognized by itunes but then everything crashed. After that my ipod refused to leave disk mode only giving me the flashing apple when I tried to exit (Menu & select). I put my ipod back in disk mode and downloaded the lastest updater software and did a restore.
The result: My ipod is recognized by itunes in disk mode and I can load songs that way then switch back to normal and listen to them. My ipod is not recognized by itunes when plugged in in normal mode.
Not perfect but at least I can use it now.
Good luck.

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