Ipod won't restore HELP!!

I tried to restore my ipod and then a green screen popped up saying ipod diagnostics and the green screen won't disappear... i don't know what to do

What is your OS? You can consider other tool to backup your iPod files.
More reviews:  How to transfer iPod/iPhone/iPad to computer or iTunes
It includes the transferring of music, photos, videos, SMS, Contact ect. between iPod/iPhone/iPad and computer(PC or Mac).

Similar Messages

  • IPod won't restore. help please?

    I just reinstalled iTunes a week ago, because my iPod has the message "Connect to your computer. Use iTunes to restore." So I reinstalled it, and I plugged my iPod into the computer. iTunes pops up, I click the restore button, and it says it's restoring it. I leave it alone, and an hour later nothing on the computer screen says it's done, and my iPod still has that message when I (safely) unplug it from the computer. I have done this several times with the same results. Does anyone know how to fix this problem? Please help!

    Error 20, 21, 23, 26, 28, 29, 34, 37
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3694#error28

  • My ipod shuffle 1st generation won't restore. There is an error that reads "The ipod cannot be restored. An unknown error has ocurred (1442)". The lights blink orange and green simultaneously...and it just won't restore. help?

    So it's the little thin ipod with no screen...that has the usb thing and the landyard. Whenever I try restoring it it tries to restore and then a message pops up. There is an error that reads "The ipod cannot be restored. An unknown error has ocurred (1442)". The lights blink orange and green simultaneously...and it just won't restore. help?. I have literally tried restoring it like 10 times and nothing happens. When i connect headphones it does not hear and that little light think happens....which i had never seen happen before. I need to fix it. ....please help....if i take it to an apple store....will it cost alot to fix that?

    reset utility should help...for mac
    http://www.apple.com/support/downloads/ipodresetutility103formac.html
    for windows
    http://www.apple.com/support/downloads/ipodresetutility104forwindows.html

  • Help!!! ipod won't restore on itunes

    my ipod won't restore on itunes because it says this check your network connections are connected and your network connection is active or try again later. i have no idea what this means and i have tried again later and it hasn't worked. also if i can restore can i get my things back? thanks

    Try disabling the computer's antivirus and firewall.
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    - Then try on another computer
    You can restore from backup to get things back
    To restore from backup see:
    iOS: How to back up      
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
      Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT1339 My ipod won't restore. It keeps coming up with an error message.

    My ipod won't restore. It keeps coming up with an error message. that says "The iPod '_____' cannot be restored because it contains files that are in use by another application." How do I fix this?
    The only thing that's open is my itunes, so i don't see how anything on my iPod can be in use by another application.
    It also does this when I try to eject it, so I end up having to just unplug it instead of ejecting it, which I know is not good.
    And if it matters, sometimes I plug in my iPod and it doesn't register on either the iPod or in iTunes that my iPod is plugged in, so sometimes I have to re-plug it in. And my iPod these days will continue to say that it's syncing even though iTunes will say it's finished.
    Please help me!

    Go to your computer's System Tray and try ejecting.  If you can't eject, there is an application that is trying to access your iPod.
    Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
    Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
    Note that this is a good, general process any time you can't access any file.
    In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod.

  • IPod Won't Restore Error 3194

    The iPod won't restore an when i try to restore my iPod in comes up with the Error 3194, from what i can call the error apppears when it says verfiying with apple i have tried changing host, no luck.

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    Above from:
    http://support.apple.com/kb/TS3694#error1601
    Try tis:
    3194-How do I reset the hosts file back to the default?

  • My iphone5 won't restore help!

    My iphone5 won't restore help!

    Hello there, Sandiii.
    The following Knowledge Base article provides some great instruction on how to restore, if you're unable to:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201263 My iphone5 won't restore help!

    My iphone5 won't restore help!

    Hello there, Sandiii.
    The following Knowledge Base article provides some great instruction on how to restore, if you're unable to:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Stupid ipod won't restore.!!!!!!!!!!!!!!!!!!!!!!!!!

    hi,
    i dont know why... i plugged in my itunes supposedly to format it to windows version because i went to the apple store and when they fixed a problem, they used a mac; so they told me to go back and reformat it.. (using ipod updater) so i got home and plugged the ipod on and it failed!! it wont update OR restore! after that, the ipod shows nothing but a white screen saying "plug ipod to computer. use itunes to restore" or something like that. and when i do, it doesnt work! it says that it fails!!!!!!! the ipod doesnt show up on itunes or anything. i set it to disk mode to try and it still is the same thing. i also reinstalled itunes and ipod updater and it still doesnt seem to wanna behave. i cant get my ipod to function or do anything but sit still!!!!
    please help.
    thank you so so much!!!
    ipod video 60 GB   Windows XP   white

    I, too, am having troubles restoring my G5/video iPod. First, iTunes indicated that my iPod was running 'an old version' and to run iPod Updater to update it (even though I had run updater a month or so before). Then, my iPod would not play music that I bought from iTunes (skipped over them w/o playing).
    1 - I tried clearing these songs from the iPod and restoring them, but they still would not play. (Some of the playlists that I changed on my PC won't sync properly with my iPod either - on the iPod, the playlists are the old/unchanged ones).
    2 - I tried resetting my iPod (hold the middle button and menu button to restart). No change in behavior.
    3 - I ran the latest iPod Updater 6-28-2006? but that didn't solve my problems. I still couldn't play my recent iTunes music. (I think I could still play music that I bought a few months ago, though).
    4 - As a last resort, I used the iPod Updater to RESTORE my iPod, which caused my PC to freeze, requiring a reboot. Now, my iPod shows a b&w message "Connect to your computer. Use iTunes to Restore" when it starts up, and when I connect it to my computer it shows a different "Do not disconnect" screen (smaller, b&w 'not' sign). iPod Updater does not recognize my iPod any more, although my PC shows "Removable Disk" in the Drives list.
    5 - I stopped the iPod.exe process and I tried to format the iPod under M$ Windows, as suggested, but the format dialog won't let me. The iPod Updater application tries to run but fails with a "disk write failure".
    HOW CAN I FIX MY IPOD?

  • IPod won't restore to factory default

    Had to do a restart(the menu & select button) after it froze while on a laptop with windows vista while trying to sync music. Since then, trying to do a restore on both the laptop w/ vista AND my PC w/ XP and i get the same message every time. The iPod after every restore reads "Connect to your computer. Use iTunes to restore." and plugging it into iTunes it says "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes" After EVERY restore this has happened, I have tried putting the iPod into Disk Mode beforehand and leaving it to charge for like 4+ hours and nothing seems to be working. Any help would be appreciated, Thanks ahead of time!

    By outlet do you mean a USB port on your computer?  If so does your I pod show up in iTunes?  If not you will have to follow the appropriate steps for your iPod not showing up in iTunes for your particular OS.  Are you using a Mac or a PC?

  • IPod Classic [Error 1439] - iPod won't restore

    My iPod Classic was working fine until yesterday when I plugged it in to update my iTunes library.  iTunes said the iPod was corrupted and I must restore it and lose all data loaded onto it. That seemed bad enough, but then the restore failed and I got this message about Error 1439. I looked this up and it was on a page with lots of other error codes, I tried all the steps recommended and it has got me nowhere. So now I've got an iPod that when it is unplugged says it has zero songs on it but in terms of the space available it says it is full.  When I plug it in it isn't recognised in My Computer and iTunes only recognises it initially when I plug it in with the restore screen I've already mentioned that features the restore button that leads straight back to the Error 1439 message - after that the iPod disappears from iTunes completely and you can't even eject it because there is no recognition that it is plugged in at all. Following the steps recommended in the iPod Classic troubleshooter / wizard didn't help, so now I just don't know what to do. Both the iPod and iTunes are updated to the most recent version, so has anyone got any useful advice? - The fact the Error 1439 message has already appeared on one of Apple's help pages along with other possible error messages suggests to me this must have happened to someone else before.  I can't call Apple's helpline isn't an option as I bought the iPod new in 2010 and apparently that means I'm not entitled to any help from them. So I need some help here please, but if all you can suggest is to post me back to the page about this in Apple Support please don't bother, I've already been there and the advice given doesn't work. Thanks and I look forward to reading your suggestions.

    Hey chjesc,
    I have an article for you that addresses this error code and may be able to provide you with some further information regarding this issue:
    iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
    http://support.apple.com/kb/ts1372
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • My ipod won't restore,error 6. I would really appreciate any advice,please

    I bought a new ipod touch 8gb, 2nd gen 5 months ago, Its always had a few problems whilst syncing like itunes crashing but now I cannot restore it, I have tried so many times I have lost count, 'ipod cannot be restored error 6' keeps on coming up every single time I try to restore it.
    I have windows vista, could that be why its not working, Ive tried:
    -Deleting the ipod software on the computer,
    -Disabling the firewall,
    -Different usb ports,
    -Restarting the computer...
    I don't know what to do, I really appreciate any advice at all as to why it's doing this and how to fix it, I've read the apple support pages but they do not help.
    Many thanks, I look forward to hearing from someone, anyone soon
    Message was edited by: zarahmann

    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    From:
    http://support.apple.com/kb/TS3694#error9

  • Refurbished ipod won't restore

    I received a refurbished ipod to replace my old one, when the battery on my old one died (a 3rd generation). I followed the steps to set up my new ipod, installing the latest versions of itunes and ipod updater, then restarting my computer, and opening ipod updater. However, when I connect my ipod to the computer, supposedly the restore button on the ipod updater should become active, but it does not. I am not sure how to restore my ipod. I tried unsuccessfully to reset my ipod, but its screen remains blank. Please let me know if you have any suggestions.

    Can you find another PC and do a Restore there, it is even better if you can find a Mac instead.
    ] Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921

  • Drop my iPod won't work help?

    Drop my iPod it won't work is there something I can do?

    Hello Bunny44,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iPod won't turn on
    http://support.apple.com/kb/ts1383
    Best of luck,
    Mario

  • Help my Ipod won't restore or reset

    my ipod 60gb w/color display won't reset or restore and is frozen with file and !, what can i do please help...

    If your computer or the updater isn't picking up the iPod try putting it into Disk mode first: Putting your iPod into Disk Mode
    From there you may have more success restoring it: Restoring iPod to Factory Settings
    You can also have a look at this article: iPod displays a folder icon with an exclamation point

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