IPod won't restore. It's in recovery mode?
Hi
This is my first post here, after searching for literally hours. I decided to register an account here and ask for help. Which I hopefully get
Anyways, my 160gig iPod Classic has been acting funny. Usually, I use Winamp to transfer songs to my iPod, but a few days ago I had to transfer a compilation to my iPod (Winamp isn't very good at doing this from what I've found), so I transferred it to iTunes. Which worked fine. Then iTunes started to analyze for gapless playback, and a few albums through I closed out of it. This left some of my album covers missing. I re-synced the albums in Winamp.
Then, a day or so later, I notice the albums near the top of the artist list alphabetically would play out of order inside my iPod, Winamp, and even iTunes. For example, Alice Cooper would play when I'd select an Alice in Chains album. Bob Dylan would play when I'd select BB King. It was playing the artist above it.
So, I tried to restore my iPod in iTunes. It said my iPod was in recovery mode and I had to store it, so I attempted to do that and then after that, it said that it couldn't be restored because it contains files that are already in use by another application. So, then I tried to format it with the default settings in Windows Explorer and the problem is still the same.
I've searched these forums and others for solutions. I've tried...
- Restarting my computer.
- Reinstalling iTunes.
- Wiping iTunes' prefs completely (I deleted the app data folders for it)
- Changing the drive letter to X.
I see that turning off disk access comes up a lot in the forums, but I can't find anything to turn it off. I recall that being in the summary page of my iPod on the bottom, but it's not longer there.
My iPod is recognized by my computer and iTunes. Though, the data doesn't come up for it (IE: It's says Capacity: N/A and it just says "iPod"). My iPod will also boot up normally, there's no data on it and I can't transfer anything to it via iTunes or Winamp as far as I know. I've ran Network Connectivity, Device Connectivity, and Device sync tests. And it said I failed to secure a link to the iTunes store and "no iPod found", even though Windows recognizes it and iTunes (kinda) recognizes it.
My iPod is running software version 2.0.4 and iTunes is 9.2.1.5
I think I covered everything. I tried to be as detailed as possible, I really hope you guys can help me out.
Maybe this will help:
Troubleshooting
As with all clickwheel iPods, you can reset this iPod by first toggling the hold switch on and off and then simultaneously pressing the select (center) and menu buttons for approximately 5-10 seconds. This is a common fix should your iPod behave unexpectedly or lock up. Once reset, the iPod should display an Apple logo for a few seconds before showing the main menu. This procedure is similar to rebooting a computer and damages none of your music or data.
Similar Messages
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IPod won't restore, is stuck in recovery mode
This is the email I sent to Apple on Sunday night, they wrote back long enough to say it was being forwarded to the tech department, and I haven't heard anything since:
Hello,
I'm writing about a problem with my sister's iPod.
She was on her iPod touch 8GB tonight, and her iPod suddenly brought up this alarming screen. Attached is a picture of what that screen image looked like. It will not let her do anything whatsoever on her iPod. It appeared it needed and was asking to be plugged into the computer by the image it showed.
We plugged it into the computer and as soon as iTunes pulled up on the computer it gave a message reading:
"iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes."
We tried to restore it, and it would not let us restore it. Everytime we tell it to restore, it goes through the motions as if it is going to try to restore, then blinks a white screen that goes back to black with the Apple logo on the iPod, while at the same time the computer iTunes displays this messsage:
"The iPod "iPod" could not be restored. An unknown error has occured (1611)."
It gave me the option of clicking Ok or More Information. I clicked more information which lead me to this page on your website: http://support.apple.com/kb/TS1275 - The picture of what came up is on this page.
It also gave me an "unknown error (9)" when I tried to plug it back in and restore it after restarting the computer.
I have done all I know to do to try to fix this issue. It is 1 am, and I've been trying to fix this problem for over 2 hrs. It doesn't seem fixable from everything I've done.
The computer has been restarted, the iTunes is the most recent version out (matter of fact I downloaded it while trying to figure the problem out, I think it's the 10.1 version), and the software on the iPod is current and up to date. I have tried it on a different computer and it says the same thing. I have tried my best to get it worked out, and I don't konw what else to do.
I'm writing to ask some questions and get some help. First off why did the iPod suddenly do this? Are there any precautions to take to prevent if from happening again? And finally and most importantly right now, how can I restore and fix it? My sister is lost without her iPod!
Thanks so much for any help you can give me on this matter!
Have a great day!
Sharon
Does anyone know what to do?Thanks everyone for trying to help! I'm sorry for all of those of you that are having issues, or have had issues. Technology is a wonderful thing WHEN it works.
We ended up taking it to the Apple Store, they said it was unfixable. However told us if we had a guarantee it may be under that. Since the iPods were got at Best Buy with a 2 yr. guarantee, the guarantee was still in use, so we checked with them on it. They said it WAS fixable, so we sent it off. Ended up being that they weren't able to fix it, and they replaced it with a new one. The new one doesn't have the apple logo on the back, but it says it's a iPod touch, and is suppose to be the same kind my sister already had. I'm currently restoring it, so we'll see how it goes.
Itunes support was NO help. They are lowsy when it comes to support! I do appreciate everyone's help and advice on this. To those of you still having problems I wish you the best! -
HT1339 My ipod won't restore. It keeps coming up with an error message.
My ipod won't restore. It keeps coming up with an error message. that says "The iPod '_____' cannot be restored because it contains files that are in use by another application." How do I fix this?
The only thing that's open is my itunes, so i don't see how anything on my iPod can be in use by another application.
It also does this when I try to eject it, so I end up having to just unplug it instead of ejecting it, which I know is not good.
And if it matters, sometimes I plug in my iPod and it doesn't register on either the iPod or in iTunes that my iPod is plugged in, so sometimes I have to re-plug it in. And my iPod these days will continue to say that it's syncing even though iTunes will say it's finished.
Please help me!Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod. -
hi, i had to restore my ipod 5G and it says its in recovery mode and its saying ipod software downloading but when its done it says it timed out i tried like 5 times what should i do
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer -
The iPod won't restore an when i try to restore my iPod in comes up with the Error 3194, from what i can call the error apppears when it says verfiying with apple i have tried changing host, no luck.
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
Above from:
http://support.apple.com/kb/TS3694#error1601
Try tis:
3194-How do I reset the hosts file back to the default? -
Help!!! ipod won't restore on itunes
my ipod won't restore on itunes because it says this check your network connections are connected and your network connection is active or try again later. i have no idea what this means and i have tried again later and it hasn't worked. also if i can restore can i get my things back? thanks
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer
You can restore from backup to get things back
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
TS1363 My Ipod touch 4th Generation, Is stuck in recovery mode.
Okay, my Ipod touch 4th generation, Is stuck in recovery mode after trying to restore and update it to the latest software. The restore failed and it's now stuck in Recovery mode. I've tried everything, and it just wont work. It won't even recognise in Itunes. Help?
I don't know if you will see or get this because issue is old but I thought I'd try anyway. This is what happened to me. I don't see any responses, if you don't mind me asking, what ever happened with your ipod? This is my son's and I don't have a store around the corner so I was curious before I make a trip?
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My iPod touch 4th gen is stuck in recovery mode with a broken 'lock' button.
My iPod touch 4th generation is stuck in recovery mode with a black screen and I can't get it out. It has a broken lock button and I have tried everything to get it out of recovery mode. Every time I plug it into iTunes, it recognises my iPod and says 'iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used in iTunes, so I have restored it several times and every time, it says there is an unknown error. Please Help!! (my iPod is IOS 6.0.1)
What is the complete wording of the error message that says unknown error? Usually more information like a error number is also given.
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While itunes was restoring my ipad in recovery mode, I got an error message requesing a passcode. What do I do now?
Hi Amandalee498,
It sounds as if your Windows computer is not detecting the iPad in iTunes. Let's see if we can get that fixed up.
I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Thanks for using Apple Support Communities.
Best,
Brett L -
TS3694 how do you solve a error 1015 when restoring a iphone from recovery mode?
how do you solve a error 1015 when restoring a iphone from recovery mode?
This error is generally exhibited when someone tries to downgrade iOS. See this support document http://support.apple.com/kb/TS3694
This is the part you are looking for.
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
My classic video ipod won't switch back to regular video mode after using it on an elliptical. The port still allows me to charge and works on the elliptical and treadmill but it will no longer change modes to allow me to watch my shows on the ipod screen
From the iPod's Main Menu choose Videos -> Settings and make sure TV Out is set to Off.
Otherwise, try a hard reset as well. To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
B-rock -
my iPod touch 5th g. is stuck on recovery mode, before this i was trying to update it to iOS8. I'm trying to connect it to iTunes but its under unspecified and doesn't connect to iTunes(Asus Eee pc) What do i do? please help me.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
And as necessary:
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
I forgot my ipad passcode. I tried:
1. Simply to restore the ipad on the computer it is normally synced with, but it askes me to enter the passcode.
2. to restore ipad using the recovery mode option. However when I try this iTunes askes me to turn off the "find my ipad" cloud option (which of course I cannot do as I cannot open the ipad).
3. to remotely erase my ipad, but as it is locked down it does not seem to be connecting to the internet and hence cannot seen through my "find my ipad".
I am completely stuck! Any suggestions please?!?!?I forgot my ipad passcode. I tried:
1. Simply to restore the ipad on the computer it is normally synced with, but it askes me to enter the passcode.
2. to restore ipad using the recovery mode option. However when I try this iTunes askes me to turn off the "find my ipad" cloud option (which of course I cannot do as I cannot open the ipad).
3. to remotely erase my ipad, but as it is locked down it does not seem to be connecting to the internet and hence cannot seen through my "find my ipad".
I am completely stuck! Any suggestions please?!?!? -
I was just trying to restore my iPhone3G from recovery mode, but always received error code 1015. What shell I do to avoid this code?
Your phone is probably jailbroke
-
HT201210 Why can I not restore my iPad form recovery mode
Why I am I not able to reach the servers to restore my iPad from recovery mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
My daughters iPod touch 4th gen is STUCK. Somehow it was disabled because of too many password attempts (my younger daughter was pushing numbers). I connected it to iTunes, did the press and hold power button + home button, then let go of sleep button. iTunes recognized it, gave me the option to restore it and did its thing. Here's the problem, now it won't GET OUT of that mode. After the first attempt, it wouldn't power on after I disconnected it from the computer. So I hooked it up again, and it says its detected an iPod in recovery mode and offers me the same "update & restore" option it did originally. Now what??? Please help. My daughter just got this two weeks ago for her birthday.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
or
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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