IPod won't start up; already tried troubleshooting

Friday night, my iPod's battery was about half-full, and I decided to charge it fully while I slept. I wake up Saturday morning, the screen says it's fully charged, and so I leave the house, listening to it in my car, when after 10 minutes or so it stops playing.
I tried turning it on, and it gave me an image of the battery bar, and on the far left of it is a triangle-shaped sign with an exclamation mark on it.
So I plug it into my computer to see if it will charge, and the iPod's screen gives me a message saying "Please Wait. Very Low Battery", and iTunes won't recognize the iPod. So I wait like the screen says. Hours pass. Same screen.
So I read troubleshooting info. I tried resetting it several times. I then decided to restore my iPod, but the only way of doing this was by putting it into Disk Mode; only then would iTunes recognize it.
I click Restore, and iTunes gives me a message saying that it was successfully restored and needs to restart. So the iPod shuts off, but iTunes never reads it again, and the iPod's screen is still giving me the "Please Wait. Very Low Battery" message.
Now it's been "charging" again for about an hour now, and still giving me this message, though the message isn't constant. Once every few minutes, the screen lights up and the Apple logo is shown, and then the iPod makes a sound like it's trying to start up but it just can't, and the screen goes blank for a second and then returns to the "Please Wait" message.
My iPod still has its warranty so I'll probably just get a new one, but I wanted to see if there was anything I could do with the one I have now, and if anyone knows what the problem is.

Can anybody help me with this?
I plugged it into a wall adapter this morning and it said it was fully charged, and it worked. I plugged it into my PC to start uploading my files again and it worked just fine. However, the moment I unplugged it from the USB port, the iPod's screen said it had insufficient battery power, and it shut off, and it's having the same problem all over again. I don't have my adapter with my right now to plug it in and see if it will work again.
Any ideas what could be causing this problem?

Similar Messages

Aaargh! So frustrating, another "My Ipod won't start" problem.

Hi there,
My 60gig video Ipod won't start. Yes, I've searched through other posts, the support pages etc to find a solution but to no avail.
I followed the 5 Rs (except the one that deletes all files), tried different usb ports, plugged the ipod straight into the wall, tried toggling thousands of time but no luck.
I believe the problem was cause by the battery being completely drained. I have tried recharging it using my comp, my girlfriends comp and straight into the wall. Still doesn't work.
Please help someone! Thanks in advance for reading and commenting.

Quite honestly if you've looked at these and nothing helps, it probably needs service.
My iPod won't turn on.
My iPod won't wake up.
iPod battery doesn't charge.

IPod Won't Start Up at All

I have a 3rd-Gen 30GB iPod that I recently purchased used, and it worked perfectly for two days. I had the iPod plugged in and charging, and it was on it's normal "OK to Disconnect" screen. Without thinking about it, I did a hard restart (pushed the power button, turned computer back on), and whilst waiting for my computer to restart, went to listen to my iPod. I went to Shuffle Songs, but all the iPod did was go straight through each file, not playing a bit of the song. I turned the iPod off, and then tried to turn it back on, but to no avail. I can feel, and to a lesser extent, hear the hard drive spinning, but the screen shows nothing. My computer seems to recognize the iPod when I plug it in, but it never connects. Is there any way at all to fix this?
Note: I have no local Apple store, so there's no way I can get this repaired.

See these.
iPod won't turn on.
iPod battery doesn't charge.
Your Windows PC doesn't recognize the iPod is connected.
iPod only shows an Apple logo and doesn't start up.
Putting iPod into disk mode.
Restoring using disk mode is often the key.
If none of the above help, it will need service.
You can arrange online service here.
Service request.

Help my IPOD won't start PLEASE HELP

It gives me the apple screen and then switches into the foloer with an exclamation point and i don't know how to get it out. I have tried restarting, and plugging it into the computer doesn't do anything. It is charged, please help.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Firefox won't start, but possible to troubleshoot as compatibility. how can I fix this without running compatibility?

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My ipod won't start. It only show the apple sign for a second than restart

Hi i have a ipod classic 80 gb
I try to sync it to my itunes but i just won't start, also i don't thing my ipod is charging anymore.
It only show the apple sign for a sec. than restart again and again,

Hi PBAYARD,
I see that you are experiencing an issue with your iPod classic. Here is an article for you that will hep you through some troubleshooting steps regarding this issue:
iPod: No power or frozen - Apple Support
https://support.apple.com/en-us/TS1404
Take care, and thanks for visiting the Apple Support Communities.
-Braden

1st Gen iPod won't start up

I have a 20G 1st generation iPod. I recently brought up my G4 from a sleep. When iTunes was up, I attached my iPod via Firewire, and it started to update Contact info/music. After several minutes, I realized that the screen (computer monitor, not the iPod) was frozen - would not respond to keyboard or mouse, NOTHING moving. I waited a while longer, and decided that it wasn't going to come back, so I powered down the system by holding the power button in.
Now, when I try to connect my iPod to any power source or to the G4, I get the Apple logo on the iPod screen, as if it's trying to start up. 20-30 seconds in, it shuts down (screen blanks), but almost immediately tries to come back up. It just continues going up and down, up and down like this; the G4 and iTunes never recognize that it's connected.
I have looked at the "Five Rs", but when I try to reset the iPod, it powers down, but then immediately tries to restart itself. A reinstall or restore would be fine with me, if I could get my computer to recognize that the iPod is there. Is there some intervention that I can do to its startup process, to break in for a reinstall/restore? Or have I done some damage to it that is now beyond my control?

. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651

80GB Ipod Won't turn on ,,,period tried all of the tips

I got an 80 GB classic I guess rounded back kind of thick case not as thick as my past 120 GBs or my 60s though.
This thing will not boot at all, was working fine then one day all went dark.
I don't think it is in a coma because I tried all of the tips and tricks let it set for 2 weeks no power, let it set for a week solid on a wall charger.
Tried new and used Ipod Ipad Iphone sync cables. Tried all kinds of Ipod Ipad Iphone chargers wall car docking stations Ipod intergrated jambox and all.
all of the chargers and cables work fine for syncing Ipads Iphones and used to work fine with this Ipod for quite a while.
So with all of th obvious trouble shooting steps being taken and I would not have posted if I hadn't already tried them.
So now the questions,
1. Which version of Ipod do I have? it just says 80GB on the back.
     It is a video Ipod
     The bottom corners are rounded and it has a pretty large screen.
     It is in no way nearly as thick as my 160 GB was.
2. Is this a SSD HDD or a mechanical one?
3. If I need to buy a battery what is the max mAh that you can get for this model.
4. If the HDD is bad then what should I replace it with,
5. I can get another 80GB -160GB for 75-150 is it even worth messing with if a HDD is bad?
6. Which would it most likely be, This thing makes ZERO sound ZERO activity.
Please don't waste both of our times telling me to reboot recharge or reset, I have been waiting on this thing for 3 months now,, I have done it all besides cracking the case open. I am very techincal,, so I am not scred of a techincal answer.
I just have an issue with a 250 dollar brick !!!!!!!!!! 250 in my world should last 10 years if all of this apple engineering is what every one says it is cracked up to be, but again they do sell them at walmart.

The battery may be bad. If it works ONLY while plugged into ANY power adaptor, then it IS the battery.

Frozen ipod, won't start up in itunes or in windows xp

I've a 5th generation ipod which is frozen, and it won't start up in itunes, nor is it visible in windows.... can somebody pls tell me how I get it work again.. I've allready downloaded the latest version of itunes..

Maybe you should try at "Connecting the Fifth Generation iPod to Windows"
http://discussions.apple.com/forum.jspa?forumID=807

IPod won't start with out hold on

Alright this is really strange to me but hopefully not to someone else. My iPod won't turn on normally; the only way to get it to turn on is to put it on hold. Then when ever I take it off of hold it turns off. I have tried restoring factory settings, updating, formatting and such but nothing works. I have no idea how to fix this other than to send it in, but I would rather not do that. Is there anything I can do, I am really clueless.
iPod photo Windows XP Pro

It sounds like you have done all you can, and if a restore using the iPod updater doesn't fix the problem, then this is most likely a hardware problem. At this point, I would contact Apple and see what they have to say. To find out what your support options are, go to Apple - Support and enter your iPod's serial number in the box near the bottom on the right side of the screen.
iMac G5 2.0 GHz 20" (Ambient Light Sensor), iMac DV 400 (Summer 2000) Mac OS X (10.4.6) iMac G5's RAM is maxed out to 2 GB, iSub, iPod 15 3G

IPod Not Showing in iTunes - Already Tried FAQ and Restoration

Hi,
I'm having trouble updating my iPod mini. When connected to the computer, the "Do not connect" screen still flashes, and ipod shows up in the "Safely Remore Hardware" screen. It just doesn't show up in iTunes.
I already went online to the support pages and have found the article on this, but everything there didn't work (including reistalling iTunes, deleting the bin folder, the stuff with ipodservice.exe, etc.) I also have just come back from the Apple store that just tried to restore the iPod. The ipod DID show up in the assistant's laptop's itunes. Why isn't it showing up in my itunes at home?
This only started happening about a week ago. It worked fine before that, and I didn't make any noticable changes since then.
If you have any ides, I'd appreciate it.
Thanks.
Ipod Mini Windows XP

OK, here's an update. I got it to work, sort of. Firstly i completely uninstalled both ipod updater and itunes and resarted the computer then i reinstalled them and restarted the computer. Then I restored my ipod again for the umpteenth time. I had done all of these things multiple times, but here's the catch, When i plugged it back into the wall after the restore i left it there until it was fully charged and I mean fully. Then i plugged it into the computer.
The computer immediately recognized, itunes took some finagling, i had to end ipodservice.exe in task manager, did run ipodservice.exe, the instructions are on this site under itunes doesn't recognize ipod but windows does. SO i got it to work i was jumping for joy as itunes was copying all my songs back on to my ipod, then it suddenly stopped. Said update complete even though it had only copied about 25% of my songs. and i couldn't get the ipod to respond. I had to finally after ejecting it in itunes and trying to manually stop it and neither getting rid of the do no disconnect on my ipod, i had to "gasp" just pull it out. But the songs were on there and i plugged it back into the wall.
This morning i plugged it in again and it worked again, but the moment it became halfway discharged it would freeze and my computer won't charge it.
Compaq Presario R3000 Windows XP 4G ipod

IPod won't start after restore

When I got a new iPod touch 4G, I tried to restore it from a previous backup that I had on my computer. Unfortunately when the iPod was finished restoring, it wouldn't start up! All I got was the screen frozen at the Apple logo with an empty loading bar. I've tried everything from a hard reset, to moving the backup, but it just won't work. When it was synced to my computer (the only time it actually read the device without having to put it in recovery mode), it showed that it had all of the data on it on the summary page. However, the data was not broken up into music, apps, photos, videos, etc. It was only listed as other. I really don't want to lose my data, so I was wondering if there's any way to get the iPod to start with the backup still on it. I had restored to factory settings, and it worked fine, but I'd hate to lose two years worth of data. Neither the computer nor iTunes detected a corrupted file, and a computer system scan did not show anything either, so I'm not sure what the problem is. This has been going on for about a month, and any help would be truly appreciated.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
It is very ikely that there is no way to recover any data from the iPod

Apple logo flickering and IPOD won't start

My (5th Gen) IPOD has become very confused. It keeps trying to switch on but cannot get more than a quick flash beyond theapple logo screen.
It is also clicking.
I have tried to reset it many times, but no joy.
Is it dead?

Hi, I'm having the same problem. My ipod wouldn't allow me to sync with my computer and gave me the "required file cannot be found" message, and now it won't even boot passed the apple logo. It keeps doing this until it dies. When I plug it into my laptop, it says "very low battery, please wait" and then will start to reset itself over and over.
Anyone know what to do about this problem?

Need help... IPOD won't start up

I was wondering if anyone had any suggestions.
I updated my IPOD the other day and it was working fine.
Now this morning I tried to turn it on and the little Apple shows up and then it turns off.
I've tried every way I know to reset it but it still won't do anything.
I have it set up for my mac and I'm at work where I have a PC so i can't connect it, but I'm worried.
When you try to turn it on you can hear it start to warm up and then shut off when the icon disappears.

Anything helpful here?
iPod shows only an Apple logo and doesn't start up.
Only the Apple logo appears when turned on.

ITunes won't start in Win7 - tried everything, no luck

I've had an iPod Nano for only a few months. iTunes worked one day, then the next it does not.
I'm running Win7, 64bit, iTunes version 10.6.0.40 (the latest).
When I attempt to launch iTunes (from the Start menu) I can see iTunes.exe briefly launch in the Task Manager. I also see AppleMobileDeviceHelper.exe and distnoted.exe in the Task Manager as well.
All three of these close by themselves. No error message, nothing on screen, iTunes does not even display an icon on the task bar. If I didn't have the Task Manager open it would look like nothing is happening (which really it isn't).
I've tried uninstalling and reinstalling, now on the latest version of iTunes. I've tried the Repair option in the Control Panel, I've tried running as Admin... nothing works.
I can see my Nano as a drive in my Computer, but of course can't do anything with it. If I plug the nano into my work computer, also Win7 64, iTunes runs without a problem.
What else is there to do? Any suggestions? iTunes is just now a waste of space on my computer.....
Thanks!
Karl.

I just tried the Win7 msconfig option, again with absolutely no luck, and the same 3 processes starting then closing in the task manager.
Looks like so many people having this issue, and nothing from apple to fix it!!!

IPod won't start up; already tried troubleshooting

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