IPod Won't Start Up at All

I have a 3rd-Gen 30GB iPod that I recently purchased used, and it worked perfectly for two days. I had the iPod plugged in and charging, and it was on it's normal "OK to Disconnect" screen. Without thinking about it, I did a hard restart (pushed the power button, turned computer back on), and whilst waiting for my computer to restart, went to listen to my iPod. I went to Shuffle Songs, but all the iPod did was go straight through each file, not playing a bit of the song. I turned the iPod off, and then tried to turn it back on, but to no avail. I can feel, and to a lesser extent, hear the hard drive spinning, but the screen shows nothing. My computer seems to recognize the iPod when I plug it in, but it never connects. Is there any way at all to fix this?
Note: I have no local Apple store, so there's no way I can get this repaired.

See these.
iPod won't turn on.
iPod battery doesn't charge.
Your Windows PC doesn't recognize the iPod is connected.
iPod only shows an Apple logo and doesn't start up.
Putting iPod into disk mode.
Restoring using disk mode is often the key.
If none of the above help, it will need service.
You can arrange online service here.
Service request.

Similar Messages

Aaargh! So frustrating, another "My Ipod won't start" problem.

Hi there,
My 60gig video Ipod won't start. Yes, I've searched through other posts, the support pages etc to find a solution but to no avail.
I followed the 5 Rs (except the one that deletes all files), tried different usb ports, plugged the ipod straight into the wall, tried toggling thousands of time but no luck.
I believe the problem was cause by the battery being completely drained. I have tried recharging it using my comp, my girlfriends comp and straight into the wall. Still doesn't work.
Please help someone! Thanks in advance for reading and commenting.

Quite honestly if you've looked at these and nothing helps, it probably needs service.
My iPod won't turn on.
My iPod won't wake up.
iPod battery doesn't charge.

Firefox update failed, so I re-installed. Now firefox won't start up at all?

''locking as a duplicate of https://support.mozilla.org/en-US/questions/969557''
So I ran firefox, and it was updating. While updating, firefox crashed for no apparent reason so I had to close it. Afterwards, every time I tried to start up firefox, it gave me the update failed error, followed by a crash less than a second later. I followed some instructions, uninstalling and re-installing firefox (without removing personal data), but now firefox won't start up at all!
Now what?

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

My macbook pro won't start up at all, it shows a grey screen, before this it was extremely slow. What is the problem?

My Mac won't start up at all now, it happened again 3 weeks ago and I reinstalled OS and lost everything on my computer
Now it happened again after it was extremely slow.. what is the problem?

and how can I fix it without losing everything again?

Tried to restart on os 9, now won't start up at all

I have an old G4 desktop with OS 9.0. I bought OS 10.4.6 and installed it fine, not erasing the hard drive.
I discovered that Classic can't work unless you have 9.1 or preferably 9.2 or later, so I went and downloaded a 9.1 upgrade (intending to later get a 9.2 upgrade too). Then I went and tried to restart in 9.0 so that I could install the 9.1 upgrade, but now the computer won't start up at all.
If I hold down opt during start-up, a screen appears with three icons: a circular arrow, a hard disk w/ little Finder icon, and a right arrow.
What do I do? And is there a way NOT to erase my hard drive, or is it too late for that?
Thanks for any help... and please be detailed in responses because I don't know much about these sorts of things.

rmyself, welcome to Apple Discussions.
Did you check to see if your Mac requires a firmware (Boot ROM version) update? Mac OS X: Available firmware updates
http://docs.info.apple.com/article.html?artnum=86117 If an update is required, the update must be installed (using OS 9) BEFORE you install OS X.
 Cheers, Tom

My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!

My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!

The folder with the question mark indicates that the machine is unable to find a bootable volume on startup. This is typically caused by one of three things:
1.) The internal HD has failed or is failing and needs to be replaced
2.) There is significant directory damage to the volume that requires repairing in order to boot
3.) Some other internal component failure between the HD and logic board
I'd ranked them in the order that is most common (from my personal experience). Boot to the OS X Recovery tool and attempt to repair the startup volume. If that fails or the drive is not detected it's usually a tell tale sign of a failed HD.

IPod won't start after restore

When I got a new iPod touch 4G, I tried to restore it from a previous backup that I had on my computer. Unfortunately when the iPod was finished restoring, it wouldn't start up! All I got was the screen frozen at the Apple logo with an empty loading bar. I've tried everything from a hard reset, to moving the backup, but it just won't work. When it was synced to my computer (the only time it actually read the device without having to put it in recovery mode), it showed that it had all of the data on it on the summary page. However, the data was not broken up into music, apps, photos, videos, etc. It was only listed as other. I really don't want to lose my data, so I was wondering if there's any way to get the iPod to start with the backup still on it. I had restored to factory settings, and it worked fine, but I'd hate to lose two years worth of data. Neither the computer nor iTunes detected a corrupted file, and a computer system scan did not show anything either, so I'm not sure what the problem is. This has been going on for about a month, and any help would be truly appreciated.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
It is very ikely that there is no way to recover any data from the iPod

Help my IPOD won't start PLEASE HELP

It gives me the apple screen and then switches into the foloer with an exclamation point and i don't know how to get it out. I have tried restarting, and plugging it into the computer doesn't do anything. It is charged, please help.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Itunes Won't Start..at all.

I've been through many of the bigger posts here looking for a solution ot my problem but sadly haven't found one.
I had iTunes 4.9 and installed 5.0 ontop of it. When I went to start 5.0 it would not start. At all. I get a hourglass for about half a second and then nothing. No error message. No nothing. I don't run any firewall or antivirus currently. I've tried disabling the bonjour services. I've tried installing quicktime standalone and the bonjour services then installing itunes. I've made sure I have a current version of the dll. I'm not sure what else I am supposed to try. Wondering if I missed any posts that might help me.
Thanks for your time.

well here you have my story
Whenever I use iTunes, it seems to only want to open upon the very first time after installation. It's very irritating - the only way I can get it to work again is to totally uninstall it (repair doesn't work), then reinstall it. Then it works - only for the first time again. Doh! :happy:
Everytime I try to open it up, the hourglass/arrow combo cursor appears for about 2 seconds and then nothing happens. In task manager, the iTunes exe appears for that same amount of time and then disappears.
After trying three clean XP installs and re-installing both quicktime and iTunes numerous times, I still can't figure out why it won't start! Has anyone else had this problem?

G5 iSight iMac won't start up at all - big grey flashing folder icon

Hi
Acquired a second hand intel imac (iSight model) - when I first got it, it started up fine (it had 10.4 installed), then I tried to do a carbon copy clone on to it using Carbon Copy Cloner to clone my old mac's system on to my new one and now it's stuffed.
I get the flashing question mark when I try to boot it.
Tried booting from a black Tiger disk - won't start from that (holding down C key won't work, holding down Option key won't give a selection of disks to start up from shows nothing)
Tried starting it up in Target mode from my old iMac (angle poise one) and I can see it fine mounted on angle poise iMac's desktop. Erased it again using disk utils from the angle poise imac again to start again...
Can't start up from my bootable external HD attached to it (firewire)
Can't use fsck on it as I can't start up in Single User mode (nothing happens)
Anybody got any ideas? Can I have stuffed the machine by using CCC and trying to clone to it?
Have also tried Resetting PRAM and SMU.
I've run out of ideas....
Thanks for any help

First, I'm a bit confused with your reference to "angle poised" Mac - what is that?
Second, you said:
"then I tried to do a carbon copy clone on to it using Carbon Copy Cloner to clone my old mac's system on to my new one and now it's stuffed."
Since your old Mac is a PPC, it won't work if your new Mac is an Intel (and, if it is an Intel, it is NOT a G5 - the G5 iSight was the last PPC made before switching to Intel).
Third, the "black" Tiger disk you used - is that a retail version for a PPC or Intel Mac?
At this point, I'm guessing that your "new" Mac didn't like the fact that you installed a PPC version of the OS and/or the OS version you installed was older than what the "new" Mac came with.
Since you've already tried all the usual things, I'd ask the person who gave it to you for some information on the exact tech specs to see if we can figure out why this happened and, if necessary, call a local Apple repair shop for some advice - I'm assuming you're no longer under warranty?

Firefox won't start (on lion) all other programs. tried removing and reinstalling. thoughts?

mac os lion/macbook pro
firefox 7 won't start. tried renaming "places" , tried removing, downloading a new version, re-installing program.
The program worked fine til yesterday. then froze.
all my other programs seem to be working.

I have the same problem getting into Mozilla. Occasionally it comes up when I click on it, but most times it does not. The hour glass stays on for a couple of seconds, then goes off.

Frozen ipod, won't start up in itunes or in windows xp

I've a 5th generation ipod which is frozen, and it won't start up in itunes, nor is it visible in windows.... can somebody pls tell me how I get it work again.. I've allready downloaded the latest version of itunes..

Maybe you should try at "Connecting the Fifth Generation iPod to Windows"
http://discussions.apple.com/forum.jspa?forumID=807

My Ipod won't turn on at all

So my Ipod had been acting weird, turning off unexpectedly, then it started being normal again, after a few hours it said that I needed to restore it, so I plugged it in and restored it. Then this white screen came up on the Ipod and it wasn't being picked up as being plugged in by Itunes or my computer. I unplugged it and hit buttons, switched the hold key on and off trying to get it to do something. It didn't so I set in down for a bit. Now it is off, there is nothing on the screen and it won't show up when I plug it in, and it won't turn on. Help would be much appreciated, thanks (:

You may need to reset it. Put
the hold switch to the OFF/White position. Now toggle
it ON/orange then back off again. Then press and hold
both the MENU and center buttons on the iPod and hold
them for a good 10 seconds or so. Your iPod should
reboot starting with the Apple Logo screen.
Repeat a couple times if it doesn't work the first
time and hold the two buttons down longer on the
second try.
Patrick
Thank you so much, I tried a little bit more and it worked!

IPod won't start with out hold on

Alright this is really strange to me but hopefully not to someone else. My iPod won't turn on normally; the only way to get it to turn on is to put it on hold. Then when ever I take it off of hold it turns off. I have tried restoring factory settings, updating, formatting and such but nothing works. I have no idea how to fix this other than to send it in, but I would rather not do that. Is there anything I can do, I am really clueless.
iPod photo Windows XP Pro

It sounds like you have done all you can, and if a restore using the iPod updater doesn't fix the problem, then this is most likely a hardware problem. At this point, I would contact Apple and see what they have to say. To find out what your support options are, go to Apple - Support and enter your iPod's serial number in the box near the bottom on the right side of the screen.
iMac G5 2.0 GHz 20" (Ambient Light Sensor), iMac DV 400 (Summer 2000) Mac OS X (10.4.6) iMac G5's RAM is maxed out to 2 GB, iSub, iPod 15 3G

My ipod won't start. It only show the apple sign for a second than restart

Hi i have a ipod classic 80 gb
I try to sync it to my itunes but i just won't start, also i don't thing my ipod is charging anymore.
It only show the apple sign for a sec. than restart again and again,

Hi PBAYARD,
I see that you are experiencing an issue with your iPod classic. Here is an article for you that will hep you through some troubleshooting steps regarding this issue:
iPod: No power or frozen - Apple Support
https://support.apple.com/en-us/TS1404
Take care, and thanks for visiting the Apple Support Communities.
-Braden

IPod Won't Start Up at All

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