Ipod won't update pictures or videos:  required file not found

I have tried everything in the support site and still keep getting this message when I try to update photos or videos for the ipod.
"The iPod "iPod" cannot be updated. The required file cannot be found.
Any suggestions? Getting very frustrated and my computer is scared!!!
iPod video   Windows XP  

http://www.videora.com/en-us/Converter/guides.html
Conversion Guides
This page will guide you through the entire process of ripping video off of any DVD and getting it onto your iPod. Most steps contain actual screen shots that show you exactly what you will see on your screen and exactly where to click and/or what to look at to perform that step.
http://www.videora.com/en-us/Converter/xcast.html

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