Ipod wont disconnect - it just hangs

Question

I just got my 60 gig video ipod loaded up the software on my Dell windows xp media center. All was going well. loaded up a bunch of songs - everything was still fine. then i followed the instructions for loading some images (15) using the brouse function (broused my a file in my images file structure)and chose a file with 15 images in it. The ipod then went into the dont disconnect state and staid thier for over an hour. I followed the instructions for forcing a disconnect and a window popped up saying that the "ipod cant disconnect files are in use by another program" I then followed the restart instructions and as my computer was restarting it then hung (never did that before). in desparation i had to cut the power to it. that worked but every time i reconnect my ipod it dose this. It does however work (when disconnected) and the images are on it. New and lost!

Answer 1

yeah, this is the most common new interaction we've been seeing between an antivirus/firewall and itunes/ipod. fingers crossed, we'll get some reliable treatment for this (other than the switching off McAfee prior to a sync workaround) sooner rather than later.
unfortunately, the discussions in the Captain Hook thread pretty much encapsulate the state of the art in the forums at the moment on treating this. (although i haven't debriefed with btabz with this for a few days.)
it might be worth periodically refreshing this thread with a post to check on further developments.
if you've got the time and the inclination, it might also be worth making a bug report directly to Apple about the issue:
iPod Feedback
i figure it can't hurt, and might help with raising the visibility of the issue with the right folks at that Apple end of things. (i don't know if there's any similar sort of feedback channel in place over at McAfee.)
love, b