Ipod wont manually sync or play music?

My son's Ipod nano recently stopped working like it should; it has stopped letting us manually drag music/videos on to the ipod or even letting us play music from the ipod through the computer. The manual sync option is turned on, but we cant manually manage the music, except by syncing/re-syncing everything which deletes everything and replaces it with the itunes library (which has extraneous songs on it). We have restored the Ipod to factory settings 2 times now and it hasnt helped at all. If anyone has a helpful suggestion it would be greatly appreciated.! P.S- The ipod has been tried with three different computers with no luck.

I can't help you on this but I could give you help. If you have a apple store close by you sould make a aponitment on the apple stores website this is how 1. Type in the location and apple store (exzmple:Apple Store Pacific Centre) 2. Go to genius do not say member it means you work at apple go on guest and follow the enstroctions. If you don't seach apple's suport page.
I hope this works good luck!!

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