Ipod wont show up on itunes but shows up on my computer

Just got a 2nd gen ipod shuffle and trying to sync it to my itunes library. My library does not detect my shuffle but my computer does. When I run a diagnostic "ipod connection status" is red/failed and once I click help I am sent to downlaod latest version of itunes. I tried updating to the latest version of itunes v7.4.2 but when once I click on download it does not ask me to run or save, therefore I am also unable to update to the latest version. What am I doing wrong and how can I sync my shuffle to my library. Thanks in advance.

Have you had a chance to look at this troubleshooting page? It may be of some help: iPod shows up in Windows but not in iTunes
What version of Windows are you using? Windows 2000 for instance won't work with iTunes 7.4, it's no longer supported which could be why you can't get the version you downloaded to run:
iTunes for Windows in Windows XP or Windows 2000 doesn't open after upgrading
iTunes 7.3.2 for Windows 2000

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