Ipod wont turn on (file !), "can't mount ipod", disk goes spin, stop, spin,

Hello everyone. HELP! Major problems with the ipod, 4th generation, click-wheel, non color screen. It will not turn on fully. You here the disk spin, then stop, then start spinning over and over and you see a file with ! next to it. It will restart and it does the same thing. I have tried many times. It is formated to PC and is usually used with windows. But when it is plugged in, the computer and ipod updater do not recognize it, it tries and it says "can't mount ipod". I have tried switching to disk mode, which seems to work, but then in restarts in a few seconds and goes back to the file! and the spinning. I have tried all this on the mac also, thinking if the mac recognizes it, I can just restore it and go from there. No luck. I have tried the disk utility, which does not recogize that the ipod is present either. Please help! I've searched the posts many times and nothing answers my questions. The ipod is just over a year old, so I doubt apple would replace it. Went to the store today in London and the line was hours long and you cannot make an appointment online because they are so busy! eeks.

I don't know if it is a permanent fix, I saw that someone asked an apple employee about it and he said if anything, it is a temporary fix. However, I had the same problem about 7 days ago, dropped it, and the ipod worked perfectly. Just today it was up to its old antics again, except this time with the sad icon instead of the !folder, and instead of wasting any time I dropped it once again and it now works perfectly. So maybe ipods just need to be dropped every once in a while.

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If iTunes does not see the iPod then:
- See if you can extrac themn from an existing backup
iPhone Backup Extractor for Windows and Mac
- Restore an iPod 2G or later, iPhone 3G or later or an iPod from existing biPod backup. The apps have to be in the iTunes library in order to have a place for the app data to go.

My ipod wont turn on i already read about holding the power button and the home button the only thing is my home button is not working so what can i do

my ipod wont turn on, its a ipod 5th gen- I turned off my ipod and then when I went to check it later it wont turn on this is the second time it happened, I tried to charge it its not recognizing it, I have heard that you can try to press the power button and the homebutton to make it work, when it happened the first time I did that and it worked but since my home button isn't working what can I do, can I try to fix it or do I have to go to apple and ask, can anyone help me plz

Hello, pravin729.
Thank you for visiting Apple Support Communities.
I understand that your iPod touch will not turn on. I would start with going through the troubleshooting steps in the article below.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
http://support.apple.com/en-us/HT201412
Cheers,
Jason H.

I just bought my ipod and hooked it up to my laptop, and i clicked restore files, but my ipod wont turn on or off

i just bought my ipod and hooked it up to my laptop, and i clicked restore files, but my ipod wont turn on or off

Try here:
iOS: Not responding or does not turn on
Is the iPod on or off?
Did it work before you tried a restore?

Ipod wont recognise on pc and comes up with can't mount ipod

Yea my ipod keeps flashing with do not disconect and it is annoyin me then i disconect it after bout 5 minutes of waiting them my come displays can't mount ipod if anyone can help would love to hear thankss

- Try placing the iPod in Recovery Mode and then restoring
- Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer.

IPod wont turn on or update after iTunes 7, please help

It's a 2004, 20gb iPod with click-wheel. A friend gave it to me, if I can try to repair it. Apparently it died after installing iTunes 7. The iPod wont turn on or respond to anything. The only time it does is when its connected to a computer. At first iTunes reported that the iPod is corrupted and needs to be restarted. And when it turns on, theres an icon with an exclamation mark and an URL pointing me to Apple's support. At first i tried with various older firmware files and I got the messega that there was an error formatting the ipod. iTunes 7 gave a 1418 or 1429 error at the end of the updating process.
I tried with resetting it, putting it in the disk mode and then erasing and/or partitioning it with Disk utility and it was always the same. I tried unplugging all the other devices when updating, just like recommended. Again nothing worked.
Here comes the peculiar part:
Then I did a complete erase, writting zeros over the whole disk in Disk utility. It took ages and then finally stopped with an error just before finishing. After that I can update my iPod just fine with iTunes 7, I can even name it again and start adding songs(it takes forever for just one song). Even older updaters say its fine. But after unplugging it from the computer its still dead and it still displays the error icon. All that got me so confused.
I find it hard to believe that a hardware error suddenly appeared just after installing iTunes 7 and I am really hoping for any help I could get because I dont want to give up on it just yet. Thanks.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod wont turn on /show up my computer

hey there
my ipod wont turn on. it sounds as if its firing up, then fails and displays the sad i pod icon. I've tried restoring factory settings etc but because my computer wont recognise it this can be done
if anyone could help me out i;d be very grateful
Thanks

The Sad iPods icon or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10.Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
I have just read an interesting solution about the Sad iPod, it does make sense but the warranty will be waived once you open the iPod, I would not do it myself as I am not good on doing this
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Pictures and instructions of how to open the iPod case for battery replacement
http://www.kokopellimusic.us/KM_instructions.htm

Can't mount IPOD! What a great XMAS GIFT! My computer sees the Ipod but..

I am extremely upset. I have tried the FAQ on this issue to no prevail. The ipod is detected in My Computer, however, Itunes and updater will not detect the ipod. I have reinstalled and reinstalled and have followed the so called idiot proof 5r's. I want this to work, TONIGHT! Please help! In addition, not htis may matter, I have downloaded all new versions of itunes and updater. Updater reurns this message, Can't mount Ipod. However, I can see the ipod as a C: drive in my computer. I have also tied to transfer music files from my computer to the ipod via the send to option while right clickign, It seems to work successfully, however, i can not find them on the ipod itself. If i look into the about section in the ipod, these sogns and videos that i just transfered usign this method do nto appear. Someone please jsut reply and guide me to thsi right directon... the answer may be the best christmas gift yet!

ANYONE who has a there local drive labeled other than c: drive will have this problem. I spent the past 2 hours on the phone with a customer technical representative named Sathish, ID # 7556. He was extremely helpful and would not let me get off the phone until this problem was fixed. THANK YOU SO MUCH! Okay to the point. My main local drive is labeled as F: instead of the typical C: drive configuration. As a result, once the IPOD is connected to the computer, the updater will not recognize the IPOD because of its drive letter being c: APPLE PLEASE TAKE NOTE!
This is a flaw in the updater software. Apple needs to fix this immediately.
To resolve this problem, you need to do the following:
Go to my Computer and right click and select manage. Choose Disk Management and right click the Ipod and change the letter to anything after the letter I: to be safe. Restart the computer. Obviously, make sure you have downloaded the correct and updated version of updater and Itunes. Run the updater. It will recognize it this time. Next, we turned the Ipod into disk mode. This was a bit tricky, we toggled the Hold button, and then held the Menu and Select button until the Apple appears on the Ipod. Once it appears, hold down the Select button, “the middle button” and the play/pause button until t changes to disk mode. It will turn black and white. Then go back to the updater and select restore. Once it is resorted uninstall Itunes. Restart the computer and reinstall Itunes and it will be detected! YEAH!!!! Have fun Ipoding!
Once again, although I expected this product to work right away, and it is Apples mistake with their Ipod updater software, I thank Satish ID# 7556 and I would hope that Apple provide him with a extended vacation, paid of course for his sincere effort to resolve this problem and not blame it on me or my computer, as another Microsoft company often does! Thank you very much and by the way, this Ipod is awesome! Mp3’s. contacts, video and a photo library! I cannot wait till the next Ipod which better have Wifi access instead of plugging everything in! Imagine this, leaving you ipod docked in your car in the garage, you turn on your computer and it automatically updates your Ipod! YEAH!!!! Soon I hope!

"can't mount iPOD" - unable to restore

Hi,
I would greatly appreciate any advise on the following problem...
My iPOD froze, so I conducted a reset. After the reset the screen displayed an exclamation point and folder icon. After reading the support guidelines on the site I tried the following:
I put my iPOD in disk mode, and fully charged it up (however note that although I have had my iPOD for 14 months the battery still lasts for around 6 - 8 hours).
I ran my version of iPOD updater on my pc which stated "iPOD not readable - needs to be reformatted for use on PC". The only option available to select was the restore option which I tried and the following message was displayed "Can't mount iPOD".
I thought that this message may be because my version of updater and iTunes were old. Therefore, I installed the latest versions - 2005 -11-17 and v6 respectively. However, on trying to run the newer updater again I can't see my iPOD in iTunes, my computer / desktop etc. now even when in disk mode.
Eventually the message "can't mount iPOD" is displayed.
Any idea's on what to try would be great.
Many thanks
John
iPOD Click wheel Windows XP
iPOD Click wheel 40Gb Windows XP

Alright. Let me start off by saying that my iPod issue is resolved. However, before I get to the solution, let me answer other questions raised since my last post.
I did try using a different USB port. I even tried my pc at work and it had the same results. Now, for how I resolved it.
After the last post, my iPod deteriorated to the point that it stopped working altogether. When resetting it, it would just come up with the Apple icon and then turn off. Without getting into all the details, I deduced that it was a bad battery. I invested $25.95 into a DIY battery kit. It was a bit dicey performing surgery on my beloved iPod, but with only minor scarring, I now have a fully functional iPod that syncs with iTunes and functions like new.
I'm not saying all "unable to mount iPod" problems are caused by bad batteries, but it could be one of the causes. Coincidentally, my problems started 16 months after starting to use my iPod. That roughly translates to 400+ charge cycles. That's when Apple says the battery performance will begin to deteriorate. I just wish Apple's SW would have some sort of diagnostics that's more accurate. I got the folder w/ the exclamation point, sad iPod and battery icon pictures before figuring out that I needed a new battery!
Dell Dimensions 2400 Windows XP iPod Clickwheel 40GB

What do i do if my ipod wont turn on, charge, or connect to itunes

what do i do if my ipod wont turn on, charge, or connect to itunes

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod wont turn on unless on charge! :(

my ipod wont turn on anymore.
i droppped it at the gym and now the only time it works is when it is on charge. i can't even connect it to iturns on my PC:(
when its connected to the charger i can play a song but as soon as i unplug it it goes off again
please help
p.s its a 60g ipod video (if that helps)
what do i do????????????

Hold the middle button and the top button for 10 seconds, worked for me Hope I helped

My ipod wont turn on also wont charge. Could this possibly be my motherboard? If so, could i get it fixed at what cost?

My ipod wont turn on also wont charge. Could this possibly be my motherboard? If so, could i get it fixed at what cost?

Maybe
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
And:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

PC does not recognize Ipod - Can't mount IPOD error message

Hello everyone,
I was wondering if anyone experienced the same problem with their Ipod as I have. I have tried to play songs on my Ipod through the shuffle songs function but it does not work. The Ipod tries to play one song; however, it will not play it and then it will continue to the next which won't play either and this continues until I just shut off my Ipod. I have tried resetting it and also reinstalling Itunes but it does not help the problem.
A second problem is that my Windows PC does not recognize my Ipod when I plug it in. I have tried so many things to try and solve this including trying to restore my IPOD using the updater but when I keep getting the error message "Can't mount IPOD".
If anyone knows what I can do to try to fix this I am greatly in your debt!
Thanks!

I had the same problem. Now I have many new ones. Here goes the chain of events 1st iPod did the same exact thing:
1. Was going along my marry way listening to music
2. Music stops playing
3. I look to find my iPod cycling throughe very song but playing none... for an hour.
4. I turn it off.
5. I get home to attempt to restore it but when I plug it up to the computer, it is not recognized, cannot mount, ect.
6. I continue trying to find a way, then it stops going to the "Do Not Disconnect" screen.
7. Well I try it later on today, like 20 mins ago and it does it! Yay! but then it resets itself and it now rests on the apple logo and Windows does not recognize the USB device.
Oh yeah, did I mention I made the trade and got this one SATURDAY. Yeah so it's already broken.
any suggestions?

Can't mount ipod

my ipod's a year and a half old. he never gave me any real problems until a month and a half ago, and that was just freezing until the battery died. it was fine from that point on until last night, when it just randomly died while i was playing it through my car's stero. i let the battery drain itself again this time, and now i'm just getting a parade of screens that show the apple icon, the file folder icon, and -- when i tried restoring the ipod through my computer -- the "do not disconnect screen."
i tried restoring my ipod with the ipod updater, and all it's saying is "can't mount ipod." i don't know what that means and i don't know what to do about it. can anyone point me in the right direction? thanks. xoxo

Hi there-
For "can't mount iPod" there are usually 2 things you can do to take care of it.
First, try changing the iPod's drive letter. This article explains how to do that:
http://docs.info.apple.com/article.html?artnum=93499
Then try to restore again.
If that doesn't work, go through the steps in this article, restart the computer when prompted to do so, and then try the restore again:
http://docs.info.apple.com/article.html?artnum=302538
This ought to allow you to restore your iPod.
Feel free to post back if you have any more problems or questions.
Best wishes,
CG

Can't Mount iPod from IPod Update

I have an iPod and haave followed all the directions to reset it including downloading the latest updates for my computer, itunes, and ipod updater. I also have a 2nd ipod that i can connect fine to my PC. When I try to connect my troubled ipod to my computer the iPod updater locks for a minute or so and then comes back with the error message Can't Mount iPod.
What do I do?

Try this link regarding your iPod wont mount
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