IPods Not Recognised by SL (Causing Problems)

Initial installation of SL was fine, but then iTunes wouldn't recongise my iPod Mini and iPod Nano 1G (even after resetting both iPods). Without thinking, I then restarted my Mac with the iPod Mini still in its docking station. After initial reboot, the computer monitor showed the same 'do not disconnect' graphic (not the text) as my iPod Mini does during syncing. Nothing that I did subsequently would 'unfreeze' my Mac (zap pram, running disk utility on OS disk, and several restarts).
Only by reinstalling SL did I eventually regain control of my Mac.
I am now reluctant to reconnect either of my iPods in iTunes for fear of the same problem emerging.
Any ideas would be much appreciated (otherwise I shall reinstall 10.5).

I not already done - try connecting without hubs or similar directly to an USB port on your computer.
The use those iPods that are not recognized on that port / with the same cable of the one that is recognized (maybe cables are broken)

Similar Messages

IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

Ipod shuffle 2 nd gen itunes 9 ipod not recognised (windows 7 64 bit OS)

Hi
I see that others are having issue. My problem is that I have windows 7 ultimate installed (64 bit) along with itunes 9 (64 version) . When i plug in my ipod shuffle 2nd gen 1gb I get the following message " the software required for communicating with ipod and mobile phones is not installed properly. Do you want Itunes to repair this for you?'
Say yes reboot - same error message .Connect ipod not recognised.
Have reinstalled itunes 9
Have also uninstalled itunes and reinstalled
gone to portable devices under device manager to update drivers still issues
Is anyone getting the same error message and is there a solution
really frustrating !!!

I'm having the same kind of problem and haved tried pretty much everything my self. We have two computers. One with Vista and the other with XP pro. We have three iPods.
80g video, Touch first generation and touch second generation. Everything works fine with the first two, but windows cannot find the driver for the 2nd generation touch. Altough all drivers seem to be installed. The problem started with the Vista computer. I've uninstalled and re-installed everything and nothing works. Took everything on the XP computer, and the 2nd generation touch is still not recognized.
Of course I-tunes is up to date and all drivers as well.

TS1369 ipod not recognised on pc or in itunes tells me to format disc k then windows wont do it

when i plug ipod in it is not recognised in either itunes or pc

I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple.

Ipod not recognised in ITunes. My solution (try this - worked for me!)

Hello. i had IPOD 30GB vid for Xmas and have spent 3 days surfing through info trying to find out why itunes did not recognise it!
I could see it in my computer but not itunes. I tried everything - and I mean EVERYTHING. I reinstalled, rebooted, restored reset etc etc! We had 2 IPODs to install so we knew it couldnt be a total hardware failure as both were doing the same thing.
Sorry if this is too basic for the techie people but I needed these instructions!
My problem was that Ipod was recognised as the C drive. Im not sure why this caused such a huge problem but there was a simple solution.
Following installation of software (inc new version from website) open Itunes. If your IPOD is not showing up in Itunes, (be patient though - it sometimes takes a few minutes) please try this first!
Open MY COMPUTER and wait until IPOD is showing in there (again - it sometimes takes an inexplicable amount of time - but be patient)
Click on START icon,
Right click on MY COMPUTER,
MANAGE,
STORAGE
right click DISK MANAGEMENT
ALL TASKS
CHANGE DRIVE LETTER AND PATHS
Now change the IPOD drive to a letter after L (I used Z for one of the IPOD and X for the other to be on the safe side!) You need to do this for EACH IPOD you want to plug in.
Now close this down - reboot your machine and start again.
Open Itunes and be patient. It sometimes takes the system up to 2 or 3 minutes to recognise the IPOD is connected.
Good Luck!

I was experiencing the same issue and tried the standard install/re-install steps. I also played around a bit with the msconfig soultion but unfortunatley this didn't work for me.
On one of my other machines I just finished configuring a Shuffle for my kids. It required me to install a later IPod updater (iPod Updater 2005-11-17). You can find it at http://www.apple.com/ipod/download/
This seemed to do the trick for me. Goodluck

Ipod not recognised on either of 2 computers

My ipod is not recognised by windows or itunes.
Tried it on my friend's computer, and again not recognised by windows or itunes.
ipod plays ok, so I assume there's a problem with the USB port on the ipod itself.
Not found any useful help on the support site.
I don't imagine this can be repaired - any ideas?

cec2010 wrote:
Success! I reset my ipod (menu + center) and restarted my laptop, and now my ipod connects again.
Have you tried that?
THANK YOU! I have spent 4 hours doing everything the website said, including unistalling all of Itunes versions, going into Hardware Update, going into My Computer and "managing" it, emptying my TEMP folder, and finally I had the massive brainstorm to go into the discussion board, and reseting the iPod did it! You are a savior!
BTW, to the poster who asked if the new version did it. Absolutely. I downloaded it last night and everything gave up the ghost immediately after.

Ipod not recognised by iTunes or My Computer

Initially I successfully linked my ipod to iTunes and the iPod screen displays "Do not disconnect"
This time I have connected my iPod and it doees not display the "Do not Disconnect" symbol.
iTunes does not recognise the iPod. My Computer does not recognise the iPod.
I have reinstalled iTunes. I have reset my iPod.
The iPod also works on another computer without any problem.
I tried the Network drive solution listed on this site but Disk Management does not list the iPod either.
I do not know what to do now?

I seem to be having the same issue as Neurovir. My computer and iTunes recognize my year-old 1st-Gen 512MB Shuffle, installing a Disk Drives >> "Apple iPod USB Device" driver AND a USB Controllers >> "USB Mass Storage Device" driver when I plug it into the USB port. But when I plug in my 5th-Gen U2 iPod with Video, it comes up in the Windows Device Manager as /!\ Other Devices >> "iPod" and runs the Found New Hardware Wizard. The wizard cannot find drivers for the iPod, nor will it let me chose the drivers to use, even though I know exactly which ones I want it to use. iTunes also does not recognized that an iPod was connected to the machine.
I tried both my Shuffle and my iPod in another computer, and both were recognized by Windows and iTunes. I looked at the driver versions that that computer uses, and they are the same versions my computer uses when I plug in the Shuffle.
I originally was trying to find Apple drivers for Windows XP on this site, but I see that I don't need them -- because they are on my machine, I simply cannot get XP to recognize the iPod as a device that needs the "Apple iPod USB Device" and "USB Mass Storage Device" drivers.
Homebuilt Windows XP 2GHz A64 2GB RAM

Ipod not recognised by anything! Help!!!

I am running Windows XP and have a iPod click wheel.
iTunes (6.0.5.20) will now not recognise it; and neither will the updater. I have reset my ipod, but still no joy. When I try the updater, a pop up box called Autoplay comes up and it looks like it is searching for something.
I then read some posts and put the ipod into Disk mode - this then made it recognisable by the updater and I tried to restore. However, after a while, it stopped and I got a message "Cannot mount iPod".
Since then, the updater will not recognise the ipod, even in disk mode.
I think the error started when i got a message saying that one of my files (can't remember which) was corrupt (at this point, itunes was recognising the ipod); i then took the cable out and put it back in again, and it looked like all the songs on my ipod were being updated (as if just being out put on). Perhaps foolishly, I took the cable out again, and although it looks like I have 12,000 tracks on the ipod, many of them just skip over as if they are not there....
please help!
thanks

As you now realise unplugging the cable is not a good idea. What you should have done (in the first place) is to have either run the updater to restore (which wipes all the files on the iPod and should fix the filesystem) or run chkdsk (which may have prevented the problem getting worse). When a bit of a filesystem is damaged it tends to spread, if you fix it then it generally goes no further. Try putting the iPod into disk mode and use chkdsk to fix it. You need to use the /R (or at least the /F) parameter to fix it (e.g. Chkdsk I: /R, I: is the drive letter windows has allocated to your iPod).

Ipod not recognised by finder, updater or itunes

whilst updating my ipod (older version 30gb with dock) with my mac last night (power mac G5) - there was a problem which meant that i had to restart the mac. now the mac doesn't recognise the ipod (not seen in finder or itunes) and i can't restore it, because updater doesn't see it either. the ipod software doesn't see the music either, although it must still be there as the "about" section in settings tells me that there is still alot of usage of the memory. any help with this would be gratefully received.

Have you been through these?
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
iPod not recognized on a Windows laptop.

IPod not recognised by any program on my computer or 'my computer' itself

I have at 30GB iPod Photo and have tried everything to get my computer to recognise it. Like another discussion I read, I have uninstalled and reinstalled both iTunes and iPod updater. I have had my iPod restored factory settings at the apple store, thus deleting all my music from it (disaster!). They said that there is nothing wrong with the actual iPod so it must be a problem at the computer end. I also have an iPod Shuffle which iTunes picks up instantly so I don't know what to do. When I try to connect my iPod to my computer, instead of the ping noise it makes to register a USB device, it makes a duh-duh-duh sound and nothing appears anywhere, not even when I search in 'my computer'
I really hope that someone can help me with this as I'm due to go on an 11 hour flight in a little over a week and will go crazy if I don't have any music! Any suggestions would be HUGELY appreciated!
Thank you!
PC Windows XP

Try this
http://docs.info.apple.com/article.html?artnum=93499

IPod not recognised on one computer but OK on another

I manage a number of iPod nanos for my children on my PC (vista). In the last few days, one of them (pink nano)is not recognised by windows nor therefore in iTunes. I tried by 60GB iPod and had same problem. Plugged in my blue nano and works perfectly.
Tried pink nano on my laptop (xp) and works perfectly.
Using latest version of iTunes and PC fully updated.
On PC, pink nano does not appear under USB controllers, but under Other Devices as Apple iPod USB device (with exclamation mark). The device status is: The drivers for this device are not installed. (Code 28)
Can anybody shed any light on this please?

If you have more then one USB port, try the other port.

IPod not recognised on PC(s)

I had a problem with my 4th Gen iPod being recognised by my PC. Each time I connected it via USB the "Do Not Disconnect" message appeared as normal on screen. However iTunes reckoned there was no iPod connected.
I've since got myself a new PC with Firewire but my iPod still doesn't update. I'd say the chances of having two PC's with faulty ports are pretty slim.
Any ideas as to how I can resolve this issue? I have the iTunes 7 on my PC. Can't see any other updates beyond this.

I tried a few things suggested and nothing worked. I always get the message "USB Device Not Recognized". And no matter what I do!
During the process I also found out that one of my thumb drives has the same issue. I tried other USB ports and the same. It is just these two devices that have this issue. I recently did a Windows update but don't know if that can have something to do with it. Before they both worked perfectly fine. I tried the thumb drive on another PC and it worked fine. So what ever is going on is very strange.
Also, while researching this board I found many others who had the same issue. There were very many views but very few replies, and if then from people like me. The few suggestions that were out there did not fix the issue. Sadly!
The question that I have is, "what is Apple doing to help?"

IPod not recognised by Windows - here's a possible solution

I spent a good day off trying to work out why my iPod no longer recognised by Windows. Tried everything I could find on here and Apple's suggestions but none worked - dunno how much much extra crap I've put onto my computer.
Anyway, here's what I did to get my iPod recognised by Windows again.
Start Menu, Right click on "My Computer" select "Manage" and left click on "Device Manager". Scroll to "Universal Serial Bus Controllers" and click the + symbol. Right click on "SiS PC to USB Enhanced Host Controller" and select "Disable". Now reboot!!!!
My iPod is back!
iPod 5G Windows XP Pro

thanks, adza!
be cautious if trying this on a Desktop with a USB keyboard and mouse. it's possible to end up shutting those down under those circumstances if you disable the high-speed interfaces. see:
iPod not recognized correctly on Toshiba laptop
we've had problems reported before with SiS chipsets and USB 2.0 ipod connections (from other Australians, indeed). it actually appears to be associated with some generalised problems with the SiS USB 2.0 implementation. there's some troubleshooting info specific to SiS given here:
SiS USB tips and tricks

ITunes & Ipod not recognising

Whenever I try to update my Ipod the ITunes does not recognise my Ipod & refuses to communicate with it.
I have managed to solve them problem before by restoring the Ipod to its factory settings & re-registering the IPod to the account, but this takes time.
Does any one have any advice on how to solve the problem long term?
I've only had the Ipod since December & I'm already thinking of changing make next time I invest in an MP3 player if this continues!Thank you any advice would be gratefully recieved!
PB Windows XP

How do I re-register my ipod?
I changed the battery and now itune cannot read my ipod.
I know my ipod has been re-set, and that is OK with me.
The problem is that itune does not communicate with ipod so I cannot download.
Your comment seems like something I should try.
Would you tell me how to re-register?

Ipod not recognising Mac

Hi,
Just upgraded to itunes 7 ( on a 40gb click wheel ipod) ipod and mac not recognising eachother. Cable and port checked and ok. Cannot restore ipod as it isn't appearing on screen. Problem highlighted by occasional track jump.
Help please,
gb

I ALSO UPDATED TO ITUNES 7 AND NOW WHEN I PLUG IN MY IPOD IT DOES NOT COME UP ON THE DESKTOP OR IN ITUNES. I PUT THE RECIEPT FOR THE INSTALL PACKAGE IN THE TRASH AND REINSTALLED ITUNES. BUT NO LUCK. APPLE SAID THEY THOUGHT THAT WOULD WORK BUT WHEN THE ASKED ABOUT MY COVERAGE THEY QUICKLY GOT OFF THE PHONE AND NICELY WISHED ME LUCK.
IT SEEMS MANY ARE HAVING TROUBLE WITH THIS VERSION AND I WISH I COULD REINSTALL THE OLDER ONE.
ANYONE KNOW HOW TO DO THAT IT'S NOT ON MY HARD DRIVE ANYMORE.
HELP!!!!!!!

IPods Not Recognised by SL (Causing Problems)

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