Ipods will not mount in itunes
I have 3 different ipods and none of them will mount in itunes (8.0.2). Have tried resetting PRAM. Any suggestions?
I have been through 3 days of **** with this issue, most of it on the phone or on hold with Apple. I did all the recommended fixes - reset PRAM, uninstall + reinstall iTunes, reset iPod, restore iPod, do an archive + install, and finally, yesterday, a clean install - nothing worked. I have two iPods and an iPhone which work perfectly with my laptop, but on my iMac would either not mount at all on the desktop or in iTunes (same version, 8.0.2), or would mount on the desktop but not in iTunes, or occasionally would give me an error that the iPod "was not recognized". After the clean install the iPod mounted in iTunes but when transferring music over to it would hang on a random song (I know it was random because after force-quitting iTunes and disconnecting the iPod (had to unplug, wouldn't eject from the iMac) I was able to connect the iPod again and copy the same song file over with no problem!!
I am at my wit's end and am starting to believe there is a problem with iTunes 8. I have an older iPod but the brand new one is showing the same symptoms. Is this a known issue with iTunes 8? I have been syncing my iPod with this iMac for three years with no problems. After searching this forum for three days looking for an answer it sure seems like a lot of people are having this same issue a lot lately...
Please, anyone who has found a solution????
Similar Messages
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IPod will not mount in iTunes or on the desktop...
anybody have any solutions for this? (I know I've read others deal with this same issue)
Alison, if you reboot with the iPodDriver.kext in the trash then the OS will not be able to load it, then you will be able to trash it.
However, I recommend that you keep a copy handy -- Even though Apple recommends deleting this file, a later problem I had ( Mary PS, "Can't update iPod after downloading update" #84, 05:54pm Oct 5, 2005 CDT ) was solved when I reinstalled this extension.
While I probably should have followed Apple's instructions to reinstall my OS updates...but this was much easier and is working so far.
Good luck! -
My Ipod 4th Gen will not mount into Itunes
Please anyone with technical knowledge HELP ME.
The basic problem is that my 4th Generation Ipod will not mount into Itunes.
Let me tell you what I have done so far this includes all the R's, I have also followed the advice of reinstalling itunes and Quicktime I have also tried backwards installing to version 6 (at present I have upgraded to version 7.0.2). The ipod is visible in Windows and I still am able to use it as disk as I have programs I am using off it.
I have tried a fifth gen and also an Ipod mini and both mount onto my Itunes.
I have tried to reinstall the Ipod software, however the previous ipod updates do not work and as the Ipod cannot be mounted I cannot use Itunes to update it as it is not visible.
I have also run the Ipod Diagnostic in Itunes and everything seems fine (I have included the report if anyone can please understand it)and at the very bottom it states that the Ipod is truly Mounted. WELL ITS NOT
I really am getting desperate now as this is the same on both my Desktop and Laptop and I am getting very close to throwing the whole thing out along with all the rest of my computer equipment.
Thanks a lot
DIAGNOSTIC REPORT
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
FUJITSU SIEMENS AMILO PRO V2030
iTunes 7.0.2.16
iPodService 7.0.2.16 is currently running.
iTunesHelper 7.0.2.16 is currently running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskFUJITSUMHV2040BH______________________00000025, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller, PCI bus 0, device 16, function 0. Device is working properly.
VIA USB Enhanced Host Controller, PCI bus 0, device 16, function 4. Device is working properly.
IEEE 1394 Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller, PCI bus 0, device 12, function 2. Device is working properly.
Connected Device Information
PAUL'S IPOD (E:\), iPod with Click Wheel running firmware version 3.1.1
Serial Number: JQ447113PQ7
Bus Speed: 61440
The last connected iPod serial number: JQ524ER2S41.
The iPod Service Logging Information:
[SERVICE: 0xDA8,09:16:59 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Sat Nov 18 09:16:59 2006)
[SERVICE: 0xDA8,09:16:59 INFO] ##### iPodService starting as a service, version: 7.0.2.16
[SERVICE: 0xDB8,09:17:00 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0x4F0,09:17:00 INFO] Listener Window created
[SERVICE: 0xDB8,09:17:02 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0xDB8,09:17:02 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0xDB8,09:17:02 INFO] device is an iPod
[SERVICE: 0xDB8,09:17:02 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0xDB8,09:17:08 INFO] [-1] set waiting to mount = 1
[SERVICE: 0xDB8,09:17:08 INFO] [1] Assigning session 0
[SERVICE: 0xDB8,09:17:08 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0xDB8,09:17:08 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0xDB8,09:17:08 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0xDB8,09:17:08 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0xDB8,09:17:08 INFO] [1] input #0 from src #0
[SERVICE: 0xD24,09:17:08 INFO] [1] input #0
[SERVICE: 0xD24,09:17:08 INFO] [MACHINE 1 INPUT #0] - (HDW) Interface Arrival
[SERVICE: 0xD24,09:17:08 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0xD24,09:17:08 INFO] [1] progress is now 2
[SERVICE: 0xD24,09:17:08 INFO] [1] progress is now 2
[SERVICE: 0xD24,09:17:08 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0xD24,09:17:08 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0xD24,09:17:08 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0xD24,09:17:08 INFO] VendorId: Apple
[SERVICE: 0xD24,09:17:08 INFO] ProductId: iPod
[SERVICE: 0xD24,09:17:08 INFO] revision: 1.62
[SERVICE: 0xD24,09:17:08 INFO] vendor bytes:
[SERVICE: 0xD24,09:17:08 INFO] 02 01 00 00 00 00 00 00 00 05 00 13 12 00 00 00 00 00 00 00
[SERVICE: 0xD24,09:17:08 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0xD24,09:17:08 INFO] [1] Power State: Not Powered
[SERVICE: 0xD24,09:17:08 INFO] [1] Checkpoint attempt #0
[SERVICE: 0xD24,09:17:08 ERROR] Did not find first letter of stage
[SERVICE: 0xD24,09:17:08 INFO] [1] serial number 000A270002BF5F21
[SERVICE: 0xD24,09:17:08 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x4F0,09:17:11 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:17:11 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0x4F0,09:17:11 INFO] looking up device # for \\.\E:
[SERVICE: 0x4F0,09:17:11 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x4F0,09:17:11 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x4F0,09:17:11 INFO] [1] set waiting to mount = 0
[SERVICE: 0x4F0,09:17:11 INFO] [1] input #1 from src #0
[SERVICE: 0x52C,09:17:11 INFO] [1] input #1
[SERVICE: 0x4F0,09:17:11 INFO] looking up device # for \\.\D:
[SERVICE: 0x4F0,09:17:11 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x4F0,09:17:11 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x4F0,09:17:11 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:17:11 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0xDB8,09:17:11 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0xDB8,09:17:11 INFO] looking up device # for \\.\E:
[SERVICE: 0xDB8,09:17:11 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0xDB8,09:17:11 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0xDB8,09:17:11 INFO] [1] set waiting to mount = 0
[SERVICE: 0xDB8,09:17:11 INFO] [1] input #2 from src #0
[SERVICE: 0x4EC,09:17:11 INFO] [1] input #2
[SERVICE: 0xDB8,09:17:11 INFO] looking up device # for \\.\D:
[SERVICE: 0xDB8,09:17:11 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0xDB8,09:17:11 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x52C,09:17:11 INFO] [MACHINE 1 INPUT #1] - (HDW) Volume Mount
[SERVICE: 0x52C,09:17:11 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0xDB8,09:17:11 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0xDB8,09:17:11 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x52C,09:17:11 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x52C,09:17:11 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x52C,09:17:11 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:17:11 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:17:14 ERROR] Did not find first letter of stage
[SERVICE: 0x52C,09:17:15 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x52C,09:17:16 INFO] [1] ===== iPod Touch Wheel =====
[SERVICE: 0x52C,09:17:16 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:17:16 INFO] 9:17:16, year 2006, day of yr. 321, GMT offset 0 isDST 0
[SERVICE: 0x52C,09:17:16 INFO] [1] progress is now 0
[SERVICE: 0x52C,09:17:18 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x52C,09:17:18 INFO] [1] Auto-launch iTunes DISABLED
[SERVICE: 0x4EC,09:17:18 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
[SERVICE: 0x4EC,09:17:18 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:21 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:21 INFO] [1] input #3 from src #0
[SERVICE: 0xD24,09:18:21 INFO] [1] input #3
[SERVICE: 0x4F0,09:18:21 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:21 INFO] [1] input #4 from src #0
[SERVICE: 0x4EC,09:18:21 INFO] [1] input #4
[SERVICE: 0x4F0,09:18:21 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:21 INFO] [1] input #5 from src #0
[SERVICE: 0x52C,09:18:21 INFO] [1] input #5
[SERVICE: 0xD24,09:18:22 INFO] [MACHINE 1 INPUT #3] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:23 INFO] Connection Detection Status - 0x1806002, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:18:23 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:23 INFO] [1] progress is now 1
[SERVICE: 0x4EC,09:18:23 INFO] [MACHINE 1 INPUT #4] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:24 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Unknown}
[SERVICE: 0x4EC,09:18:24 INFO] Connection Detection Status - 0x1806002, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4EC,09:18:24 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x52C,09:18:24 INFO] [MACHINE 1 INPUT #5] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:24 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0x52C,09:18:24 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x52C,09:18:24 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:24 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:18:24 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
[SERVICE: 0xD24,09:18:24 INFO] [1] progress is now 0
[SERVICE: 0xD24,09:18:24 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x4F0,09:18:38 INFO] [VolumeRemoved] existing mask 0x10, arrive mask 0x10
[SERVICE: 0x4F0,09:18:38 INFO] [1] value = 1
[SERVICE: 0x4F0,09:18:38 INFO] [1] input #6 from src #0
[SERVICE: 0x4EC,09:18:38 INFO] [1] input #6
[SERVICE: 0x4EC,09:18:38 INFO] [MACHINE 1 INPUT #6] - (HDW) Volume Unmount
[SERVICE: 0x4EC,09:18:38 INFO] [1] progress is now 3
[SERVICE: 0x4EC,09:18:38 INFO] [1] Setting progress to 3
[SERVICE: 0x4EC,09:18:38 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:38 INFO] [InterfaceRemoved]
[SERVICE: 0x4F0,09:18:38 INFO] [1] value = 0
[SERVICE: 0x4F0,09:18:38 INFO] removed device number 1 from m_objDeviceNumberMap
[SERVICE: 0x4F0,09:18:38 INFO] [1] input #7 from src #0
[SERVICE: 0x52C,09:18:38 INFO] [1] input #7
[SERVICE: 0x4F0,09:18:38 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:38 INFO] [1] Progress state is 3, Waiting to disconnect = 0
[SERVICE: 0x4F0,09:18:38 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
[SERVICE: 0x4F0,09:18:38 INFO] removed device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" from m_vctDeviceInterfaces
[SERVICE: 0x4F0,09:18:38 INFO] [1] input #8 from src #0
[SERVICE: 0xD24,09:18:38 INFO] [1] input #8
[SERVICE: 0x52C,09:18:38 INFO] [MACHINE 1 INPUT #7] - (HDW) Interface Removal
[SERVICE: 0x52C,09:18:38 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:38 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:38 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:18:38 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:39 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:39 INFO] [1] input #9 from src #0
[SERVICE: 0x4EC,09:18:39 INFO] [1] input #9
[SERVICE: 0x4EC,09:18:39 INFO] [MACHINE 1 INPUT #9] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:18:39 INFO] Connection Detection Status - 0x1806400, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4EC,09:18:39 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:18:48 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:48 INFO] [1] input #10 from src #0
[SERVICE: 0x52C,09:18:48 INFO] [1] input #10
[SERVICE: 0x4F0,09:18:48 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:18:48 INFO] [1] input #11 from src #0
[SERVICE: 0xD24,09:18:48 INFO] [1] input #11
[SERVICE: 0x52C,09:18:49 INFO] [MACHINE 1 INPUT #10] - (HDW) CheckDevNode
[SERVICE: 0x52C,09:18:49 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0xD24,09:18:49 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:18:49 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:34:58 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:34:58 INFO] [1] input #12 from src #0
[SERVICE: 0x4EC,09:34:59 INFO] [1] input #12
[SERVICE: 0x4EC,09:34:59 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:35:00 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:39:01 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:39:01 INFO] [1] input #13 from src #0
[SERVICE: 0x52C,09:39:01 INFO] [1] input #13
[SERVICE: 0x52C,09:39:02 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
[SERVICE: 0x52C,09:39:02 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:39:02 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:39:02 INFO] [1] input #14 from src #0
[SERVICE: 0xD24,09:39:02 INFO] [1] input #14
[SERVICE: 0xD24,09:39:02 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:39:02 INFO] * CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:42:41 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:41 INFO] [1] input #15 from src #0
[SERVICE: 0x4F0,09:42:41 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:41 INFO] [1] input #16 from src #0
[SERVICE: 0x4F0,09:42:41 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:41 INFO] [1] input #17 from src #0
[SERVICE: 0x52C,09:42:41 INFO] [1] input #15
[SERVICE: 0x4EC,09:42:41 INFO] [1] input #16
[SERVICE: 0xD24,09:42:41 INFO] [1] input #17
[SERVICE: 0x52C,09:42:41 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x52C,09:42:49 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4EC,09:42:49 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:42:49 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:42:49 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:42:49 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4F0,09:42:51 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:42:51 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x4F0,09:42:51 INFO] [1] set waiting to mount = 1
[SERVICE: 0x4F0,09:42:51 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
[SERVICE: 0x4F0,09:42:51 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x4F0,09:42:51 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x4F0,09:42:51 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x4F0,09:42:51 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x4F0,09:42:51 INFO] [1] input #18 from src #0
[SERVICE: 0x52C,09:42:51 INFO] [1] input #18
[SERVICE: 0x4F0,09:42:51 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:51 INFO] [1] input #19 from src #0
[SERVICE: 0x4EC,09:42:51 INFO] [1] input #19
[SERVICE: 0x4F0,09:42:51 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:42:51 INFO] [1] input #20 from src #0
[SERVICE: 0xD24,09:42:51 INFO] [1] input #20
[SERVICE: 0x52C,09:42:51 INFO] [MACHINE 1 INPUT #18] - (HDW) Interface Arrival
[SERVICE: 0x52C,09:42:51 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0x52C,09:42:51 INFO] [1] progress is now 2
[SERVICE: 0x52C,09:42:51 INFO] [1] progress is now 2
[SERVICE: 0x52C,09:42:51 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x52C,09:42:51 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x52C,09:42:51 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x52C,09:42:51 INFO] VendorId: Apple
[SERVICE: 0x52C,09:42:51 INFO] ProductId: iPod
[SERVICE: 0x52C,09:42:51 INFO] revision: 1.62
[SERVICE: 0x52C,09:42:51 INFO] vendor bytes:
[SERVICE: 0x52C,09:42:51 INFO] 02 01 00 00 00 00 00 00 00 05 00 13 12 00 00 00 00 00 00 00
[SERVICE: 0x52C,09:42:51 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x52C,09:42:51 INFO] [1] Power State: Not Powered
[SERVICE: 0x52C,09:42:51 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x52C,09:42:51 ERROR] Did not find first letter of stage
[SERVICE: 0x52C,09:42:51 INFO] [1] serial number 000A270002BF5F21
[SERVICE: 0x52C,09:42:51 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x4EC,09:42:51 INFO] [MACHINE 1 INPUT #19] - (HDW) CheckDevNode
[SERVICE: 0x4EC,09:42:51 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD24,09:42:51 INFO] [MACHINE 1 INPUT #20] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:42:51 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x4F0,09:42:53 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:42:53 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0x4F0,09:42:53 INFO] looking up device # for \\.\E:
[SERVICE: 0x4F0,09:42:53 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x4F0,09:42:53 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x4F0,09:42:53 INFO] [1] set waiting to mount = 0
[SERVICE: 0x4F0,09:42:53 INFO] [1] input #21 from src #0
[SERVICE: 0x52C,09:42:53 INFO] [1] input #21
[SERVICE: 0x4F0,09:42:53 INFO] looking up device # for \\.\D:
[SERVICE: 0x4F0,09:42:53 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x4F0,09:42:53 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x4F0,09:42:53 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x4F0,09:42:53 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x52C,09:42:54 INFO] [MACHINE 1 INPUT #21] - (HDW) Volume Mount
[SERVICE: 0x52C,09:42:54 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x52C,09:42:54 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x52C,09:42:54 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x52C,09:42:54 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:42:54 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:42:54 ERROR] Did not find first letter of stage
[SERVICE: 0x52C,09:43:02 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x52C,09:43:03 INFO] [1] ===== iPod Touch Wheel =====
[SERVICE: 0x52C,09:43:03 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x52C,09:43:03 INFO] 9:43:3, year 2006, day of yr. 321, GMT offset 0 isDST 0
[SERVICE: 0x52C,09:43:03 INFO] [1] progress is now 0
[SERVICE: 0x52C,09:43:04 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x52C,09:43:04 INFO] [1] Auto-launch iTunes DISABLED
[SERVICE: 0x4F0,09:43:11 INFO] [VolumeArrive] mask = 0x10
[SERVICE: 0x4F0,09:43:11 INFO] looking up device # for \\.\E:
[SERVICE: 0x4F0,09:43:11 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x4F0,09:43:11 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x4F0,09:43:11 INFO] [1] set waiting to mount = 0
[SERVICE: 0x4F0,09:43:11 INFO] [1] input #22 from src #0
[SERVICE: 0x4EC,09:43:11 INFO] [1] input #22
[SERVICE: 0x4EC,09:43:11 INFO] [MACHINE 1 INPUT #22] - (HDW) Volume Mount
[SERVICE: 0x4EC,09:43:11 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x4F0,09:43:11 INFO] [DevNodesChanged]
[SERVICE: 0x4F0,09:43:11 INFO] [1] input #23 from src #0
[SERVICE: 0xD24,09:43:11 INFO] [1] input #23
[SERVICE: 0xD24,09:43:12 INFO] [MACHINE 1 INPUT #23] - (HDW) CheckDevNode
[SERVICE: 0xD24,09:43:12 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000000bf5f21&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xF90,09:43:16 INFO] <0x4> Got Serial #
[SERVICE: 0x200,09:43:16 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0x200,09:43:16 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x200,09:43:16 INFO] Mounted
[SERVICE: 0x200,09:43:16 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x200,09:43:16 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:16 INFO] Mounted
[SERVICE: 0xF90,09:43:16 INFO] [1] already mounted!
[SERVICE: 0xF90,09:43:16 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x200,09:43:33 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xD10,09:43:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xD10,09:43:33 INFO] Mounted
[SERVICE: 0xD10,09:43:33 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD10,09:43:33 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:33 INFO] <0x4> COM request for device 1 drive letter - E
[SERVICE: 0xD10,09:43:34 INFO] Mounted
[SERVICE: 0xD10,09:43:34 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD10,09:43:34 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:54 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xF90,09:43:54 INFO] Mounted
[SERVICE: 0xF90,09:43:54 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xF90,09:43:54 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x200,09:43:54 INFO] Mounted
[SERVICE: 0x200,09:43:54 INFO] [1] already mounted!
[SERVICE: 0x200,09:43:54 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xD10,09:43:54 INFO] Mounted
[SERVICE: 0xD10,09:43:54 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD10,09:43:54 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF90,09:43:54 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xF90,09:43:54 INFO] Mounted
[SERVICE: 0xF90,09:43:54 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xF90,09:43:54 INFO] Device 1 not in intermediate state. It appears to be truly mounted.If anyone is interested I managed to solve this problem by reformatting the ipod as a mac ipod, with the help of friends system. This does get rid of the music but as I had it backed up wasn't a problem. I then plugged the mac Ipod back into a windows pc and reformatted it as a windows ipod which updated the firmware correctly and have'nt had a problem since.
-
My iphone 4 with IOS 5 will not mount in iTunes. Please help.
my iphone 4 with IOS 5 will not mount in iTunes. I think it's due to icloud but i turned icloud off on my phone. Now music in my itunes that i have ripped from CDs cannot be put onto my phone. My iPhone will charge when lugged into my mac book pro but will not mount in iTunes. Also I have Snow leopard on my laptop. Can anyone help.
I have precisely the same problem. The Mac mini will not see the iPhone in iTunes, Disk Utility or Image Capture. My MacBook Air, with a different iTunes library cannot see it either but they can both see my iPad & iPods.
I have tried restarting the computer with only the iPhone connected via USB. No help. I do not see the point in re-loading iTunes if my other machine cannot see it but can see other iOS devices.
All software is up to date on machines & iOS devices. -
My iPod will not connect to itunes after windows 8.1 download
My iPOD will not connect to itunes after windows 8.1 download
I already uninstall itunes and made sure there were no file left before I installed again (it didn't appear to be any files left but music I had on it before was still there when I reinstall it)
My ipod does work on my old computer and it was working on windows 8 before I update to 8.1
I don't want to installed again because I just did that and didn't work!
I want to use my iPod on this computer and system. Can this be fix?Hey TheBurntApple,
Thanks for the question. I understand that you are experiencing issues with your iPhone connecting to iTunes for Windows. While you may have already attempted most of the steps in this article, I wished to provide it to you just in case something was omitted.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
On an iPod Nano 2G, the iPod will not show in iTunes
Using an iPod Nano 2 G, when I plug it into a Mac, the iPod will not show in iTunes. The iPod will charge, but will not sync. This happens across multiple Mac's, so the issue seems to be the Nano, not the computer(s). The iPod will actually show for about 2 seconds in the left sidebar, then it disappears. Any suggestions about how to either fix this, or maybe how to restore the iPod's software. The iPod otherwise seems to be working correctly, i.e. will play music, etc. we have tried switching ports, cables and computers, same results.
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Do other USB devices work on the computer/USB port?? -
TS1363 Since the last iTunes update my iPod will not connect to iTunes
Since the last iTunes update my iPod will not connect to iTunes. My computer recognizes it but as soon as I launch iTunes I get the error message: An iPod has been detected, but it could not be identified properly. I have done ALL troubleshooting steps and it still gives me the error...... this only happend since I updated iTunes.
Doublechecking. Have you also worked through the following troubleshooting document?
iPod nano: Error message saying that iPod 'could not be identified properly' -
My ipod will not sync to itunes on new pc
my ipod will not sync with itunes on new pc
What happens when you try to sync?
Have you synced with this iTunes library/computer before? -
ipod will not turn on, itunes will not open, window pops up says ipod is in recovery mode and needs to be restored. what do i do now?
You restore the iPod via iTunes. Don't plug the iPod in. Open up iTunes and then plug it in and then try restoring, if it fails to restore a few times, keep trying. I do it on a daily basis, you're using an Apple product, remember...
EDIT: Do it from another computer if all else fails. -
IPod will not mount to desktop or iTunes - But still plays fine ??
My iPod will no longer mount on the desktop or in iTunes. I have read through all of the postings on the site, and all of the ideas, and about tried them all. I haven't quite pinpointed the issue I'm having - if anyone can help, please post something for me.
Equipment: iPod 4th Gen - running software version 3.1
Tried connecting via FireWire/USB on two Macintosh G4's - both running 10.4.3, iTunes 6.01. Again, shows up in DiskUtility, but that's it.
I tried iPod updater - but the ipod doesn't show that it's connected to do either an update or a restore. I'd gladly restore the iPod, and reload everything, but it won't show up to be able to do a restore. I also tried in terminal running the /sbin/fsck_hfs -fy /dev/disk4s3 in Terminal, and also the back up - dd if=/dev/disk3s3 of=myiPod.dmg - which did create a dmg file, which hopefully backed up my ipod - no biggie if it didn't. I just want to be able to load my podcasts again!
The odd thing is that all the music still plays fine. The iPod charges off both the USB and FireWire. It just won't mount on either computer.
Any help would be appreciated!!Hi all,
I have been having vey similar problems and I am sure it is not an issue with ipod. I have plugged my paperweight(previously know as an ipod of the feb 2004 vintage with a 20g drive)into a pc with itunes and it was recognised. However my and other ipods do not mount in any way onto my ibook. I have tried all the resets and reinstalls possible.
I am considering formatting the hard drive and reinstalling panther from scratch to see if this corrects the problem. However as I am not sure which update caused the problem I am concerned I will end up in the same situation.
If anyone has any advice or knows if using Tiger will help when I reinstall, I would really appreciate it.
I am loathed to do this as it will take days to return my mac to it's current setup. However with out a solution being offered by apple (I have had little help from the customer support lines except to say send it for a service that will cost around £100-£150) I can't see anything else left to try.
Thanks in advance
iBook Mac OS X (10.3.9) -
4th Gen iPod will not mount or connect to Windows
Hi, one of my iPods will not connect to Windows XP. Its a 4th Gen 40gb non photo iPod
The iPod still plays and works "normally" as a portable device (ie I can play music), but I cannot connect it to my pc at all.
When I plug it in via either USB or Firewire ports the iPod disc whirrs and gets stuck in a loop (that can last over 2 hours plus) before i need to reset it in order to disconnect it from the pc.
When I connect, it doesn't launch iTunes as it should.
It doesn't appear in My Computer.
It doesnt appear in Computer Management>Disk Management
Latest iPod updater cannot read it (even when put in disk mode) and tells me that it can't mount the iPod.
Also, the iPod has since started to mess my PC up - it will not allow the PC to boot up with the iPod connected. If I connect the iPod to the PC with iTunes already launched it causes iTunes to freeze and crash. When I go to restart the PC, Windows will not shutdown.
Getting sick now - any ideas please (besides throwing it out the window!)?
It's weird how the iPod still plays, but it will not connect to the PC when my other 4G 30gb photo and Shuffle will.I have tried resetting and restoring the ipod before, and I have put it into disk mode too (in order to restore it) but the ipod updater said it could not mount it
However, I did try Deanz advice by putting it into disk mode whilst attached to the mains and then connecting it to the PC has at least enabled me to see it in "My Computer" for the first time as (the "F" drive), even if iTunes is not recognising it.
However, when I attempt to see the ipod in Disk Management I get the same problem outlined above in an earlier post (grey screen).
If I try to browse the iPod via My computer that task freezes. Task Manager claims the function is "not responding"
Grrrrrrrrrrrrrrrrrr
Anyway, all my music is backed up so that's not a problem. The iPod works, but I can't update it so it could be worse. Not really sure how to remap the iPod to a different drive letter
[edit] During the process of closing down the non-responsive "My Computer", Windows had a major gimp out and completely froze me out until I reset the ipod an put it back into disc mode (again). Then Windows reappeared in the same state before it crashed. I suspect this is due to some kind of conflict with the iPod as it has done this a few times now since my iPod started acting up (and only when the iPod is connected).
Thinking of some elaborate home insurance claim now.............. -
My Ipod will not sync with Itunes - PLEASE HELP
I have a bunch of songs on my ipod that I have from my previous computer and they will not sync with Itunes on my new computer. I have authorized the computer, I have also selected the "transfer purchases from ipod" option, I have spent the last day reading through FAQs but have found no solution. How do I fix the problem? Thanks in advance for your help.
The transfer purchases option only works with music purchased from iTunes and you don't say if this is the case.
Here's some other option for Windows users.
First, try this method which works on some Windows PCs.
Enable your iPod for disk use.
See: iPod Disk Use.
Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
The music files should transfer to your iTunes.
If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it can be messy.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Another free program is Pod Player. -
Ipod will not appear in itunes or on desktop... tried EVERYTHING
My 4th generation (black and white display) ipod will not update ever since i was updating it, and my computer was, for some reason, forced to restart. Now, whenever i plug my ipod into my computer using the firewire port, my ipod flashes the 'Do not disconnect' screen, and the battery sign at the top signals that it is charging. But my desktop computer (iMac G5) will not recongnize that my ipod is connected on either the desktop or in itunes. I have tried the '5 R's', and re-booting my computer and forcing into disk mode. I now have no idea what to do...
HELP!!In case you can see your iPod under the disk utility, try to do the following
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
If you cant see your iPod there, then
Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921� -
I downloaded the new version of iTunes and now my iPod will not open in iTunes
I recently downloaded the new version of iTunes and not my iPod will not open in iTunes
Hello, srg60.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
My 2nd generation ipod will not show on itunes when connected
my 2 nd generation ipod does not show on itunes when connected
Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
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