IPodService Module has encountered a problem and needs to close

After allowing Windows XP to install Service Pack 3, I started getting the error message "iPodService Module has encountered a problem and needs to close" whenever I plugged my iPod 60 Gb into my PC. I spent months, literally, reading and asking and trying things before stumbling onto a fix that worked. I got the hint from a thread in some forum, then verified it with the software manufacturers. Apparently, Windows XP SP3 writes a bunch of garbage entries into your registry, and in the process corrupts some of the existing entries (thanks a lot, Microsoft, I mean really, thanks just too much. That service pack was soooo helpful). Included in the corrupted entries are a LOT of the ones used by Norton Antivirus 2008. This causes Norton to somehow prevent the device manager from recognizing anything (device manager window comes up blank) and apparently also causes iTunes to be unable to recognize the iPod. Here is the fix I used (a hybrid of several sets of instructions from various sources, including Symantec). I don't know if every step is crucial, I just know it worked.
1) Uninstall Norton Antivirus 2008
2) Use the registry editor (Run: regedit) to locate and delete every line beginning with the string $%&'( BE CAREFUL-don't delete or change anything else !
3) Reinstall Norton Antivirus 2008 and update it using Live Update
4) Uninstall iTunes
5) Download and install latest version of iTunes from Apple
6) Connect iPod (iTunes recognized it at this point)
7) Use iTunes to update iPod software
I read a lot of posts from a lot of frustrated people experiencing this or similar problems. I hope this helps at least some of them.

Hey everyone... been watching these threads closely because, I too have this issue.
One question though... what if you don't use Norton??? I can't possibly believe that everyone with this issue uses Norton... I use AVG. When I search my registry, I get no results.
Does anyone have any input? Everything I read mentions Norton. This problem seems to have gone on forever, I can't believe it hasn't been solved eith by Apple, Microsoft or both.

Similar Messages

  • Ipod service module has encountered a problem and needs to close

    I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
    I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
    DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
    packard bell   Windows XP  
    packard bell   Windows XP  

    I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
    hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
    if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
    Using MSCONFIG to troubleshoot conflicts in Windows
    do you still get the crash after the selective startup?

  • Help!? "Ipod service module has encountered a problem and needs to close"

    Please help me if you can! I get this message every time I start Itunes. I have deleted and re-installed several times. When I attempt to start Ipod service from the services window I immediately get the same error message. The computer is new. Any suggestions?
    HP   Windows XP  

    Having the same exact issue.. haven't been able to rectify yet either though...will update as anything changes.

  • Teststand generates error ' labview has encountered a problem and needs to close'

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  • CrystalReports 2008 crw32.exe has encountered a problem and needs to close.

    Hi Guys,
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    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 63 72 77   ure  crw
    0018: 33 32 2e 65 78 65 20 31   32.exe 1
    0020: 32 2e 30 2e 30 2e 35 34   2.0.0.54
    0028: 39 20 69 6e 20 75 6e 6b   9 in unk
    0030: 6e 6f 77 6e 20 30 2e 30   nown 0.0
    0038: 2e 30 2e 30 20 61 74 20   .0.0 at
    0040: 6f 66 66 73 65 74 20 30   offset 0
    0048: 36 30 30 30 30 33 30 0d   6000030.
    0050: 0a                        .
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    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 64 72 77   ure  drw
    0018: 74 73 6e 33 32 2e 65 78   tsn32.ex
    0020: 65 20 35 2e 31 2e 32 36   e 5.1.26
    0028: 30 30 2e 30 20 69 6e 20   00.0 in
    0030: 64 62 67 68 65 6c 70 2e   dbghelp.
    0038: 64 6c 6c 20 35 2e 31 2e   dll 5.1.
    0040: 32 36 30 30 2e 35 35 31   2600.551
    0048: 32 20 61 74 20 6f 66 66   2 at off
    0050: 73 65 74 20 30 30 30 31   set 0001
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    0018: 65 78 65 20 31 32 2e 30   exe 12.0
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    0028: 6e 20 68 75 6e 67 61 70   n hungap
    0030: 70 20 30 2e 30 2e 30 2e   p 0.0.0.
    0038: 30 20 61 74 20 6f 66 66   0 at off
    0040: 73 65 74 20 30 30 30 30   set 0000
    0048: 30 30 30 30               0000   
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  • Crw32.exe has encountered a problem and needs to close during table link

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    AppVer 12.2.0.290
    ModName: mfc80u.dll
    ModVer: 8.0.50727.762
    Offset: 0005ad30
    Installed applications
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    IBM System i Access for Windows, Version 6 Release 1 Modification level 0 Service level SI31390
    Crystal Reports 2008, CR Developer, Version 12.2.0.290, Evaluation Version
    ODBC Data Source to the iSeries using the iSeries Access ODBC driver

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    Report for crw32__PID__932__Date__05_04_2010__Time_04_17_34PM__453__Second_Chance_Exception_C0000005.dmp
    Type of Analysis Performed   Crash Analysis
    Machine Name   TST100
    Operating System   Windows XP Service Pack 3
    Number Of Processors   1
    Process ID   932
    Process Image   C:Program FilesBusiness ObjectsBusinessObjects Enterprise 12.0win32_x86crw32.exe
    System Up-Time   1 day(s) 06:15:05
    Process Up-Time   00:01:40
    Thread 0 - System ID 492
    Entry point   crw32+83c818
    Create time   5/4/2010 4:15:55 PM
    Time spent in user mode   0 Days 0:0:0.328
    Time spent in kernel mode   0 Days 0:0:3.46
    Function     Arg 1     Arg 2     Arg 3   Source
    mfc80u!CWnd::SetWindowPos+3     00000000     00000000     0000003c   
    crw32+637594     0015c438     030161d0     0000004e   
    mfc80u!CPropertyPage::OnNotify+94     00000000     0012ef18     0012ebc0   
    mfc80u!CWnd::OnWndMsg+9c     0000004e     00000000     0012ef18   
    mfc80u!CWnd::WindowProc+22     0000004e     00000000     0012ef18   
    mfc80u!AfxCallWndProc+a3     00000000     001f02a2     0000004e   
    mfc80u!AfxWndProc+35     001f02a2     0000004e     00000000   
    mfc80u!AfxWndProcBase+54     001f02a2     0000004e     00000000   
    user32!InternalCallWinProc+28     7830fe2f     001f02a2     0000004e   
    user32!UserCallWinProcCheckWow+150     0015c268     7830fe2f     001f02a2   
    user32!SendMessageWorker+4a5     00723d68     02711a58     00000000   
    user32!SendMessageW+7f     001f02a2     0000004e     00000000   
    comctl32!CCSendNotify+748     0012eed8     ffffff38     0012ef18   
    comctl32!SendNotifyEx+57     001f02a2     0017020e     ffffff38   
    comctl32!_Ppd_SendNotify+2b     064172c8     00000001     ffffff38   
    comctl32!PageChange+2e7     064172c8     00000001     0012f21c   
    comctl32!PropSheetDlgProc+2b3     0017020e     0000004e     00003020   
    user32!InternalCallWinProc+28     773dc1ca     0017020e     0000004e   
    user32!UserCallDlgProcCheckWow+146     0015b1b0     773dc1ca     0017020e   
    user32!DefDlgProcWorker+a8     00000000     0000004e     00003020   
    user32!DefDlgProcW+22     0017020e     0000004e     00003020   
    user32!InternalCallWinProc+28     7e423d3a     0017020e     0000004e   
    user32!UserCallWinProcCheckWow+150     0015b1b0     7e423d3a     0017020e   
    user32!CallWindowProcAorW+98     7e423d3a     0017020e     0000004e   
    user32!CallWindowProcW+1b     7e423d3a     0017020e     0000004e   
    mfc80u!CWnd::DefWindowProcW+42     0000004e     00003020     0012f5b8   
    mfc80u!CWnd::WindowProc+39     0000004e     00003020     0012f5b8   
    mfc80u!AfxCallWndProc+a3     00000000     0017020e     0000004e   
    mfc80u!AfxWndProc+35     0017020e     0000004e     00003020   
    mfc80u!AfxWndProcBase+54     0017020e     0000004e     00003020   
    user32!InternalCallWinProc+28     7830fe2f     0017020e     0000004e   
    user32!UserCallWinProcCheckWow+150     0015b1b0     7830fe2f     0017020e   
    user32!SendMessageWorker+4a5     0070ab90     02711a58     00003020   
    user32!SendMessageW+7f     0017020e     0000004e     00003020   
    comctl32!CCSendNotify+c20     0012f644     fffffdd9     00000000   
    comctl32!SendNotifyEx+57     00000000     001201e2     fffffdd9   
    comctl32!ChangeSel+208     001201e2     00000001     00000001   
    comctl32!Tab_OnLButtonDown+cf     063ab958     00000049     0000000a   
    comctl32!Tab_WndProc+4c8     001201e2     00000201     00000001   
    user32!InternalCallWinProc+28     7740f03f     001201e2     00000201   
    user32!UserCallWinProcCheckWow+150     0015b1b0     7740f03f     001201e2   
    user32!DispatchMessageWorker+306     0015c468     00000000     0012f874   
    user32!DispatchMessageW+f     0015c468     00000000     0012f954   
    user32!IsDialogMessageW+572     0017020e     02720400     0012f954   
    mfc80u!CWnd::IsDialogMessageW+2e     0015c468     7832e88c     0015c468   
    mfc80u!CWnd::PreTranslateInput+29     0015c468     0015c468     0015c468   
    mfc80u!CPropertySheet::PreTranslateMessage+ca     0015c468     0015c468     02f91008   
    mfc80u!CWnd::WalkPreTranslateTree+1f     000f019c     0015c468     0015c468   
    mfc80u!AfxInternalPreTranslateMessage+3b     0015c468     78348336     0015c468   
    mfc80u!CWinThread::PreTranslateMessage+9     0015c468     7834824b     0015c468   
    mfc80u!AfxPreTranslateMessage+15     0015c468     00000000     0012f954   
    mfc80u!AfxInternalPumpMessage+2b     508aafcf     0300d458     00000000   
    crw32+52530e     0300d458     00000000     00000001   
    0x508aafcf     00000000     00000001     00df598c   
    0x0300d458     00000001     00df598c     00000001   
    MFC80U!CWND::SETWINDOWPOS3In crw32__PID__932__Date__05_04_2010__Time_04_17_34PM__453__Second_Chance_Exception_C0000005.dmp the assembly instruction at mfc80u!CWnd::SetWindowPos3 in C:WINDOWSWinSxSx86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8emfc80u.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000050 on thread 0
    Module Information
    Image Name: C:WINDOWSWinSxSx86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8emfc80u.dll   Symbol Type:  PDB
    Base address: 0x782e0000   Time Stamp:  Sat Jul 11 22:31:52 2009 
    Checksum: 0x00114d13   Comments:  
    COM DLL: False   Company Name:  Microsoft Corporation
    ISAPIExtension: False   File Description:  MFCDLL Shared Library - Retail Version
    ISAPIFilter: False   File Version:  8.00.50727.4053
    Managed DLL: False   Internal Name:  MFC80U.DLL
    VB DLL: False   Legal Copyright:  © Microsoft Corporation. All rights reserved.
    Loaded Image Name:  mfc80u.dll   Legal Trademarks:  
    Mapped Image Name:     Original filename:  MFC80U.DLL
    Module name:  mfc80u   Private Build:  
    Single Threaded:  False   Product Name:  Microsoft® Visual Studio® 2005
    Module Size:  1.06 MBytes   Product Version:  8.00.50727.4053
    Symbol File Name:  c:symcacheMFC80U.i386.pdb7C831002AB274BF6938D1DEC58BF11A1dMFC80U.i386.pdb   Special Build:  &

  • Crw32.exe has encountered a problem and needs to close.  We are sorry for t

    crw32.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.
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    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Faulting application name: crw32.exe, version: 12.0.0.683, time stamp: 0x47c8be9a
    Faulting module name: MSJET40.DLL, version: 4.0.9756.0, time stamp: 0x49246e48
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    Fault offset: 0x00021b27
    Faulting process id: 0x708
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    Faulting module path: C:\Windows\system32\MSJET40.DLL
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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
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        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-05-19T23:43:13.000000000Z" />
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        <Security />
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        <Data>47c8be9a</Data>
        <Data>MSJET40.DLL</Data>
        <Data>4.0.9756.0</Data>
        <Data>49246e48</Data>
        <Data>c0000005</Data>
        <Data>00021b27</Data>
        <Data>708</Data>
        <Data>01caf7aca12f0b2b</Data>
        <Data>c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe</Data>
        <Data>C:\Windows\system32\MSJET40.DLL</Data>
        <Data>498c39ee-63a0-11df-b1fe-00508dbcaa0b</Data>
      </EventData>
    </Event>

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    Hi,
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  • Updater has encountered a problem and needs to close

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    Message was edited by: Tuonela

  • Outlook 2016 getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.

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