IPodService Module has encountered a problem and needs to close
After allowing Windows XP to install Service Pack 3, I started getting the error message "iPodService Module has encountered a problem and needs to close" whenever I plugged my iPod 60 Gb into my PC. I spent months, literally, reading and asking and trying things before stumbling onto a fix that worked. I got the hint from a thread in some forum, then verified it with the software manufacturers. Apparently, Windows XP SP3 writes a bunch of garbage entries into your registry, and in the process corrupts some of the existing entries (thanks a lot, Microsoft, I mean really, thanks just too much. That service pack was soooo helpful). Included in the corrupted entries are a LOT of the ones used by Norton Antivirus 2008. This causes Norton to somehow prevent the device manager from recognizing anything (device manager window comes up blank) and apparently also causes iTunes to be unable to recognize the iPod. Here is the fix I used (a hybrid of several sets of instructions from various sources, including Symantec). I don't know if every step is crucial, I just know it worked.
1) Uninstall Norton Antivirus 2008
2) Use the registry editor (Run: regedit) to locate and delete every line beginning with the string $%&'( BE CAREFUL-don't delete or change anything else !
3) Reinstall Norton Antivirus 2008 and update it using Live Update
4) Uninstall iTunes
5) Download and install latest version of iTunes from Apple
6) Connect iPod (iTunes recognized it at this point)
7) Use iTunes to update iPod software
I read a lot of posts from a lot of frustrated people experiencing this or similar problems. I hope this helps at least some of them.
Hey everyone... been watching these threads closely because, I too have this issue.
One question though... what if you don't use Norton??? I can't possibly believe that everyone with this issue uses Norton... I use AVG. When I search my registry, I get no results.
Does anyone have any input? Everything I read mentions Norton. This problem seems to have gone on forever, I can't believe it hasn't been solved eith by Apple, Microsoft or both.
Similar Messages
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Ipod service module has encountered a problem and needs to close
I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
packard bell Windows XP
packard bell Windows XPI get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
Using MSCONFIG to troubleshoot conflicts in Windows
do you still get the crash after the selective startup? -
Help!? "Ipod service module has encountered a problem and needs to close"
Please help me if you can! I get this message every time I start Itunes. I have deleted and re-installed several times. When I attempt to start Ipod service from the services window I immediately get the same error message. The computer is new. Any suggestions?
HP Windows XPHaving the same exact issue.. haven't been able to rectify yet either though...will update as anything changes.
-
Teststand generates error ' labview has encountered a problem and needs to close'
Hi,
I am using Teststand 3.1 and Labview 7.1.
My problem is that I have a 1D array of 6 elements in Labview that I need to receive from Teststand.
If the array size is set to variable in Labview there is no problem but if I set it to what I require ( fixed 6 ) then when I specify module in Teststand an error message appears , ' LAbview.exe has encountered a problem and needs to close '. Then I get an 18001 about ActiveX as labview has closed.
Why does this happen ?, is it a bug ?No bother its attached !
The vi writes to a global variable.
The 'Bytes To Send ' 1D array seems to be the trouble, If its set to fixed 6 in LV then Labview crashes from Teststand when I specify module.
If its set to variable its ok.
Attachments:
Global_Write.vi 26 KB -
CrystalReports 2008 crw32.exe has encountered a problem and needs to close.
Hi Guys,
I just installed Crystal Reports 2008 and tried to use it, but every time I try to expand Create New Connection tree, in order to add some data to my report, program crashes and I receive message:
u201Ccrw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.u201D
Thus anyone have a solution to this problem?Well,
Each time Crystal Reports crashes I see three errors:
1. Faulting application crw32.exe, version 12.0.0.549, faulting module unknown, version 0.0.0.0, fault address 0x06000030.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 72 77 ure crw
0018: 33 32 2e 65 78 65 20 31 32.exe 1
0020: 32 2e 30 2e 30 2e 35 34 2.0.0.54
0028: 39 20 69 6e 20 75 6e 6b 9 in unk
0030: 6e 6f 77 6e 20 30 2e 30 nown 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 36 30 30 30 30 33 30 0d 6000030.
0050: 0a .
2. Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 35 35 31 2600.551
0048: 32 20 61 74 20 6f 66 66 2 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d
3. Hanging application crw32.exe, version 12.0.0.549, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 63 72 77 33 32 2e crw32.
0018: 65 78 65 20 31 32 2e 30 exe 12.0
0020: 2e 30 2e 35 34 39 20 69 .0.549 i
0028: 6e 20 68 75 6e 67 61 70 n hungap
0030: 70 20 30 2e 30 2e 30 2e p 0.0.0.
0038: 30 20 61 74 20 6f 66 66 0 at off
0040: 73 65 74 20 30 30 30 30 set 0000
0048: 30 30 30 30 0000
However, I am not sure about their meaning.
Regards,
Vladimir -
Crw32.exe has encountered a problem and needs to close during table link
I am in the process of evaluating the Crystal Reports 2008 product to create reports on data stored on our IBM AS400 system. When I select two or more tables on the Database Expert window; then click on the Links tab I receive the error message. If you only select one table the product does not crash. u201CCrw32.exe has encountered a problem and needs to close.u201D
Error signature
AppName: crw32.exe
AppVer 12.2.0.290
ModName: mfc80u.dll
ModVer: 8.0.50727.762
Offset: 0005ad30
Installed applications
Microsoft Windows XP Service Pack 2
IBM System i Access for Windows, Version 6 Release 1 Modification level 0 Service level SI31390
Crystal Reports 2008, CR Developer, Version 12.2.0.290, Evaluation Version
ODBC Data Source to the iSeries using the iSeries Access ODBC driverRESULTS
Report for crw32__PID__932__Date__05_04_2010__Time_04_17_34PM__453__Second_Chance_Exception_C0000005.dmp
Type of Analysis Performed Crash Analysis
Machine Name TST100
Operating System Windows XP Service Pack 3
Number Of Processors 1
Process ID 932
Process Image C:Program FilesBusiness ObjectsBusinessObjects Enterprise 12.0win32_x86crw32.exe
System Up-Time 1 day(s) 06:15:05
Process Up-Time 00:01:40
Thread 0 - System ID 492
Entry point crw32+83c818
Create time 5/4/2010 4:15:55 PM
Time spent in user mode 0 Days 0:0:0.328
Time spent in kernel mode 0 Days 0:0:3.46
Function Arg 1 Arg 2 Arg 3 Source
mfc80u!CWnd::SetWindowPos+3 00000000 00000000 0000003c
crw32+637594 0015c438 030161d0 0000004e
mfc80u!CPropertyPage::OnNotify+94 00000000 0012ef18 0012ebc0
mfc80u!CWnd::OnWndMsg+9c 0000004e 00000000 0012ef18
mfc80u!CWnd::WindowProc+22 0000004e 00000000 0012ef18
mfc80u!AfxCallWndProc+a3 00000000 001f02a2 0000004e
mfc80u!AfxWndProc+35 001f02a2 0000004e 00000000
mfc80u!AfxWndProcBase+54 001f02a2 0000004e 00000000
user32!InternalCallWinProc+28 7830fe2f 001f02a2 0000004e
user32!UserCallWinProcCheckWow+150 0015c268 7830fe2f 001f02a2
user32!SendMessageWorker+4a5 00723d68 02711a58 00000000
user32!SendMessageW+7f 001f02a2 0000004e 00000000
comctl32!CCSendNotify+748 0012eed8 ffffff38 0012ef18
comctl32!SendNotifyEx+57 001f02a2 0017020e ffffff38
comctl32!_Ppd_SendNotify+2b 064172c8 00000001 ffffff38
comctl32!PageChange+2e7 064172c8 00000001 0012f21c
comctl32!PropSheetDlgProc+2b3 0017020e 0000004e 00003020
user32!InternalCallWinProc+28 773dc1ca 0017020e 0000004e
user32!UserCallDlgProcCheckWow+146 0015b1b0 773dc1ca 0017020e
user32!DefDlgProcWorker+a8 00000000 0000004e 00003020
user32!DefDlgProcW+22 0017020e 0000004e 00003020
user32!InternalCallWinProc+28 7e423d3a 0017020e 0000004e
user32!UserCallWinProcCheckWow+150 0015b1b0 7e423d3a 0017020e
user32!CallWindowProcAorW+98 7e423d3a 0017020e 0000004e
user32!CallWindowProcW+1b 7e423d3a 0017020e 0000004e
mfc80u!CWnd::DefWindowProcW+42 0000004e 00003020 0012f5b8
mfc80u!CWnd::WindowProc+39 0000004e 00003020 0012f5b8
mfc80u!AfxCallWndProc+a3 00000000 0017020e 0000004e
mfc80u!AfxWndProc+35 0017020e 0000004e 00003020
mfc80u!AfxWndProcBase+54 0017020e 0000004e 00003020
user32!InternalCallWinProc+28 7830fe2f 0017020e 0000004e
user32!UserCallWinProcCheckWow+150 0015b1b0 7830fe2f 0017020e
user32!SendMessageWorker+4a5 0070ab90 02711a58 00003020
user32!SendMessageW+7f 0017020e 0000004e 00003020
comctl32!CCSendNotify+c20 0012f644 fffffdd9 00000000
comctl32!SendNotifyEx+57 00000000 001201e2 fffffdd9
comctl32!ChangeSel+208 001201e2 00000001 00000001
comctl32!Tab_OnLButtonDown+cf 063ab958 00000049 0000000a
comctl32!Tab_WndProc+4c8 001201e2 00000201 00000001
user32!InternalCallWinProc+28 7740f03f 001201e2 00000201
user32!UserCallWinProcCheckWow+150 0015b1b0 7740f03f 001201e2
user32!DispatchMessageWorker+306 0015c468 00000000 0012f874
user32!DispatchMessageW+f 0015c468 00000000 0012f954
user32!IsDialogMessageW+572 0017020e 02720400 0012f954
mfc80u!CWnd::IsDialogMessageW+2e 0015c468 7832e88c 0015c468
mfc80u!CWnd::PreTranslateInput+29 0015c468 0015c468 0015c468
mfc80u!CPropertySheet::PreTranslateMessage+ca 0015c468 0015c468 02f91008
mfc80u!CWnd::WalkPreTranslateTree+1f 000f019c 0015c468 0015c468
mfc80u!AfxInternalPreTranslateMessage+3b 0015c468 78348336 0015c468
mfc80u!CWinThread::PreTranslateMessage+9 0015c468 7834824b 0015c468
mfc80u!AfxPreTranslateMessage+15 0015c468 00000000 0012f954
mfc80u!AfxInternalPumpMessage+2b 508aafcf 0300d458 00000000
crw32+52530e 0300d458 00000000 00000001
0x508aafcf 00000000 00000001 00df598c
0x0300d458 00000001 00df598c 00000001
MFC80U!CWND::SETWINDOWPOS3In crw32__PID__932__Date__05_04_2010__Time_04_17_34PM__453__Second_Chance_Exception_C0000005.dmp the assembly instruction at mfc80u!CWnd::SetWindowPos3 in C:WINDOWSWinSxSx86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8emfc80u.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000050 on thread 0
Module Information
Image Name: C:WINDOWSWinSxSx86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8emfc80u.dll Symbol Type: PDB
Base address: 0x782e0000 Time Stamp: Sat Jul 11 22:31:52 2009
Checksum: 0x00114d13 Comments:
COM DLL: False Company Name: Microsoft Corporation
ISAPIExtension: False File Description: MFCDLL Shared Library - Retail Version
ISAPIFilter: False File Version: 8.00.50727.4053
Managed DLL: False Internal Name: MFC80U.DLL
VB DLL: False Legal Copyright: © Microsoft Corporation. All rights reserved.
Loaded Image Name: mfc80u.dll Legal Trademarks:
Mapped Image Name: Original filename: MFC80U.DLL
Module name: mfc80u Private Build:
Single Threaded: False Product Name: Microsoft® Visual Studio® 2005
Module Size: 1.06 MBytes Product Version: 8.00.50727.4053
Symbol File Name: c:symcacheMFC80U.i386.pdb7C831002AB274BF6938D1DEC58BF11A1dMFC80U.i386.pdb Special Build: & -
Crw32.exe has encountered a problem and needs to close. We are sorry for t
crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: crw32.exe AppVer: 12.0.0.683 ModName: msjet40.dll
ModVer: 4.0.9511.0 Offset: 000cdb4b
I am using a MS Access 2003 DB. I get the above error when I try to open a New Report with the current instance of the DB; if I use a backup from 2 weeks ago it works with no problems. Is there any insights; I would prefer not to restore from the backup??Update from my earlier message:
tried to install on a win7 32 bits. and I get the same error message.
Restarted the Win7 64 which was working and now I get the same error message too
so 3 different machines three diffferent operating systems and 3 times CR crashes on opening MDB files....
here is the error message
Log Name: Application
Source: Application Error
Date: 5/19/2010 7:43:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Faulting application name: crw32.exe, version: 12.0.0.683, time stamp: 0x47c8be9a
Faulting module name: MSJET40.DLL, version: 4.0.9756.0, time stamp: 0x49246e48
Exception code: 0xc0000005
Fault offset: 0x00021b27
Faulting process id: 0x708
Faulting application start time: 0x01caf7aca12f0b2b
Faulting application path: c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\system32\MSJET40.DLL
Report Id: 498c39ee-63a0-11df-b1fe-00508dbcaa0b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-19T23:43:13.000000000Z" />
<EventRecordID>4412</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>crw32.exe</Data>
<Data>12.0.0.683</Data>
<Data>47c8be9a</Data>
<Data>MSJET40.DLL</Data>
<Data>4.0.9756.0</Data>
<Data>49246e48</Data>
<Data>c0000005</Data>
<Data>00021b27</Data>
<Data>708</Data>
<Data>01caf7aca12f0b2b</Data>
<Data>c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe</Data>
<Data>C:\Windows\system32\MSJET40.DLL</Data>
<Data>498c39ee-63a0-11df-b1fe-00508dbcaa0b</Data>
</EventData>
</Event> -
On my Mac I am endlessly receiving this message: "Microsoft Word has encountered a problem and needs to close" it relates to the sync which between Calendars (iCal and Entourage) .
The error messages were coming up every 5 SECONDS and were impossible to deal with. They stated there was a 'Blame Module' which wasEntourageCore
I have been unable to find any idea how to resolve this.
Please can anyone describe what they have done to sort this?
I am using MS Office 2008.
Turning off the sync between the two calendars was not the answer, as the messages continued. So I have temporarily disabled the sync between iCal/Entourage and my iPad. This has prevented the error message, but obviously means I must enter diary dates manually on iPad which is the whole point of the sync!
I haven't found a way to sync between iCal and iPad - this would be a possible work-round. But I'd be so grateful to know how to resolve the sync error.On my Mac I am endlessly receiving this message: "Microsoft Word has encountered a problem and needs to close" it relates to the sync which between Calendars (iCal and Entourage) .
The error messages were coming up every 5 SECONDS and were impossible to deal with. They stated there was a 'Blame Module' which wasEntourageCore
I have been unable to find any idea how to resolve this.
Please can anyone describe what they have done to sort this?
I am using MS Office 2008.
Turning off the sync between the two calendars was not the answer, as the messages continued. So I have temporarily disabled the sync between iCal/Entourage and my iPad. This has prevented the error message, but obviously means I must enter diary dates manually on iPad which is the whole point of the sync!
I haven't found a way to sync between iCal and iPad - this would be a possible work-round. But I'd be so grateful to know how to resolve the sync error. -
SBS Client Application Launcher has encountered a problem and needs to close
I logged in to a remote session on the SBS to add a user to a security group. Now, when I log on to my computer with the domain administrator account, I get the error "SBS Client
Application Launcher has encountered a problem and needs to
close." There is an event in the Application log associated with the error:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/29/2011
Time: 2:27:46 PM
User: N/A
Computer: CONTROLLERASST
Description:
Faulting application applnch.exe, version 5.2.2893.2, faulting module applnch.exe, version 5.2.2893.2, fault address 0x0002442a.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 70 70 ure app
0018: 6c 6e 63 68 2e 65 78 65 lnch.exe
0020: 20 35 2e 32 2e 32 38 39 5.2.289
0028: 33 2e 32 20 69 6e 20 61 3.2 in a
0030: 70 70 6c 6e 63 68 2e 65 pplnch.e
0038: 78 65 20 35 2e 32 2e 32 xe 5.2.2
0040: 38 39 33 2e 32 20 61 74 893.2 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 32 34 34 32 61 0002442a
0058: 0d 0a ..
After clicking to send/not send an error report, I get back to the desktop where all appears normal. However, I can no longer access the internet while logged in under this account.
I can log in on another PC with the domain admin account with no error.
Any help would be appreciated.Hi,
I would like to suggest you run System File Checker with command: sfc /scannow to scan and repair the system files.
If it does not work, please also test the issue in Clean Boot.
Clean Boot
================
Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading
program or service. Please perform the following steps:
1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
Note: If prompted, please click Continue on the User Account Control (UAC) window.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System
Configuration Utility when Windows starts" box and click OK.
What’s the result in Clean Boot?
For more information regarding Event ID 1000, please refer to the following link:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1000&EvtSrc=Application%20Error&LCID=1033
Regards,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
Updater has encountered a problem and needs to close
persistent error flag every day.
How do i fix this?First, this thread should probably be moved to Adobe Flash Player Forums - the error is in regards to the Adobe Flash Player updater.
What type of information do you need? I have been having the same issue. Windows XP Pro SP3. In Administrative Tools->Event Viewer->Application I have an error with this information:
Category: (100)
Event: 1000
Description: Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113b5.
I also have another error, but I can't tell if it is related:
Category: None
Event: 1001
Description: Fault bucket -1233855520.
The pop-up error window refers to Flash Player Update version 11.3.300.265 and says "Updater has encountered a problem and needs to close." I am given the option to send the error report, which I have done several times. I have restarted my computer to no avail.
What other information is needed?
Edit: The computer receiving this error is my work computer. I leave Firefox running every day when I leave to go home. I am running Firefox version 13.0.1 (will be updating this morning to the newest version of Firefox).
Message was edited by: Tuonela -
Hi,
Today i installed Microsoft Office 2016 preview for my Mac OS X 10.10 Yosemite. Word, Excel and Powerpoint applications are working without any problem. However, Outlook getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.", it's happens always, when i launch outlook. please suggest me, how can i comet from this issue.
Thanks in advance,
Suresh Balakrishnan.Go to the Microsoft site for help. These forums are not offering support for MS products, especially not for beta products.
-
I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close. We are sorry for the inconvenience.
After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
"It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
If I go back to my original catalog, I still get the error.
Thank you in advanced for your assistance.
TonyTony,
Here's something you might try:
Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
Let us know how you make out.
Hal -
Adobe Audition has encountered a problem and needs to close.
I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
"Adobe Audition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here."
When I click for more information, it's something useless like:
AppName: audition.exe AppVer: 2.0.5306.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 65726168
Nothing on my computer has changed. There are no viruses. I have not added any new audio plug-ins. I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
I searched the knowledgebase and found a document that suggesting many things to try. I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive. Lastly, I completely uninstalled Audition, then manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
I then re-installed Audition 2.0 and it did exactly the same thing! This it maddening. Now it gets even more interesting. I discovered that if I start up the
Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY! I can then close the toolkit and use it like normal. Weird work-around.
What the heck could possibly be going on? Anyone have any ideas? I've attached the error log file that is generated by the error but I doubt it will be of much help.
Thanks!
Steve in Chicagostevefoobar2: I may have found a solution for you.
I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
In the "Run As" diolog, there are two main options: run as current user, or run as another user.
Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
Audition opened without any problems when I did this.
This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else. -
I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks. -
Adobe Acrobat has encountered a problem and needs to close.
Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.
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