IPos Update Server Can not be contacted
I have a vintage iPod Mini that I am attempting to Restore on a iMac PPC in iTunes 9. When I select the Restore button in iTunes, a dialog box appears stating that the iPod Update Server can not be contacted. Resolutions from the iTunes Help relate only to Windows based Operating Systems. regarding Macs; it states that I should check my internet settings to make sure I can contact an Apple site and clearly as you can see, I can create a discussion topic.
Can anyone offer a resolution to this problem
In 7 months there was no response from the Discussion Group. Per BD Aqua, iTunes Store is not compatible with OSX 10.4
Similar Messages
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IPod Software Update Server can not be contacted
I have a vintage iPod Mini that I am attempting to Restore on a iMac PPC with iTunes 9. When I select the Restore button in iTunes, a dialog box appears stating that the iPod Update Server can not be contacted. Resolutions from the iTunes Help relate only to Windows based Operating Systems. Other discussions all relate to Windows Regarding Macs; it states that I should check my internet settings to make sure I can contact an Apple site and clearly as you can see, I can create a discussion topic, so it is not the internet.
Can anyone offer a resolution to this problemNo response by Discussion Group. BD Aqua states iTunes Store is not compatible with OS X 10.4
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Error 1638 - iPhone software update server can not be contacted.
Hi,
I can't update my iPhone iOS to 4.3.3 with iTunes since a few months i still have the 4.3 version. I am using iTunes with an iMac with all software updated.
I am getting the error "iPhone software update server can not be contacted..."
I made a few research and tried the following fix:
http://support.apple.com/kb/TS1275 for error 1638 > 1004
http://support.apple.com/kb/TS3297 with no success (specifically the Blocked by configuration section - 2 Rebuild network information, the hosts file under /private/etc/hosts had no information that needed to be commented with #)
After all troubleshooting I re-installed iTunes with http://support.apple.com/kb/ht1224
And I am still getting the same error...
What can I do?
Thanks for your helpSame issue still with OS X Lion, last version of iTunes, can't update to iOS 4.3.5 or restore my iPhone 4. iPhone isn't Jailbrake. I am allways getting the error: "the iPhone "****" cannot be updated at this time because the iPhone software update server could not be contacted or is temporarily unavailable." (error 1638).
I'd like to update iOS or restore my iPhone if needed but this doesn't seem to work neither as the problem is related to the conenction to the server.
Can anyone help? -
'ipod software update server can not be contacted' HELP!!!!
I am trying and trying to get my husbands Christmas gift to work. I did not know much about ipods when I ordered it. I got a refurbished one (first mistake) It is formated for a mac. I can NOT get it to reformat for my PC. A window keeps showing up that says "ipod software update server can not be contacted" and under it "make sure your network settings are correct and your network connection is active or try again later"
I am about ready to toss this thing out the window. Or send it back and eat the 20% re-stocking fee the company has.
This is our first ipod and I am now really turned off by them
Do you think that if I took it to the apple store that they could reformat it?I have an iPod 30Gb which updated to 1.3 without problem on WinXP, and another which doesn't update on Win2K. Win2K doesn't have a built-in firewall and I don't have any third-party firewall installed on it. So the port issue you just mentioned shouldn't be at stake.
So, to get to the bottom of this, I just wasted a couple hours trying a host of things. I fired up Wireshark (freeware protocol network analyzer), here's the bottom line:
1. While running the built-in iTunes "Network Diagnostics", Wireshark does show that iTunes communicates with the following remote services:
www.apple.com.akadns.net
a227.da1.akamai.com
phobos.apple.com
The result of that test says connection active: no, Connected: no, etc. Red dot on the middle test.
2. When I click on the Update button in iTunes' iPod section, Wireshark doesn't show any HTTP request, or any other type of remote request, for that matter. This means iTunes simply never accesses the update site.
3. I don't think any port is blocked in Win2K (although I read somewhere that disabling some Windows services can close some ports). Another block could be made router-side (either local router or ISP), but as I've already mentioned, iTunes has no trouble accessing the update site on my XP machine, and they're on the same router; the only difference is, the Win2K laptop is plugged into an Ethernet cable, the XP laptop is on wireless.
So, where the explanation given to dealyb is valid because of the company's firewall, it doesn't seem to apply to me.
More investigations needed. If anyone wants to pick up from there and provide additional data... This is exceedingly annoying.
Message was edited by: spiff06 -
As I said, it's an iPhone 3GS (never jailbroken), iOS 4.1, PowerPC G4 OS X 10.4.11, iTunes 9.2. I have had the phone since new, never had any issues with it and am at my wits end trying to figure it out. I have seen many different solutions to this exact problem, but none have worked for me. Anyone have any ideas?
This is what I posted to someone else having an update issue... Just for your information:
I having the same issue about the and iTunes says "The iPhone cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.". I've had the iPhone 3GS since it came out. It was working fine until I just tried to update it. It has NEVER been hacked or jailbroken. WE AND A FEW OTHERS are having the same issue then it is more than likely that this is an update issue. I took mine to the Apple store and the tech tried to update it and he came to the same problem and told me he couldn't update it. My assumption is that we are not the only one's with this issue and that if there was a way to update it to the update before this last one it might be a solution. I don't know how to get the previous update. Apple probably is aware of the problem, and hasn't come up with a solution yet. Or, enough people haven't complained yet. The tech suggested that there might be something wrong with the phone itself, but that couldn't be since it was working perfectly before I updated it and others are having the same issue. It is highly unlikely that a lot of people are having the same hardware issue all of a sudden at the same time. Apple/iTunes needs to fix this... and hopefully soon
Also: I can update or restore my iPhone 5 and other iPhones so it is not an issue with my firewall or other software on my computer. No one touches my iPhone or my computer they are secure, locked all the time, and I have no jailbreak software on my computer (Apple tried it and they are clueless at the moment from what I can tell). -
showing this msg on my itunes
suggest me the solution............
my mob is off now showing msg dat connect to itunes..........
after connecting to itunes showing above error mentioned in d Quest.yheaaaa i started d restore process bt it terminated...........
n den showing dis error
der is no error code -
When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again. After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time. PLEASE HELP!!
Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
(The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
can anyone help me with this issue, every time i try to restore it will come up like this error message.Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone? -
I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contacted. Please check your internet connection or try back later.
My internet works fine and I have tried back dozens of times with same result.Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
why can't i update itunes on windows xp? It says update server could not be contacted but internet is working fine. I'm trying to go from itunes 10 to itunes version 11
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
See Here > http://support.apple.com/kb/TS3125
From Here > http://www.apple.com/support/itunes/troubleshooting/ -
The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?
Dear Lawrence Finch:
If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
"The iPhone software update server could not be contacted."
No, I did not hack anything (are you kidding? Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB. Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with:
1. OLD phones (3Gs) with OLD iOS 3.1+ should work FINE with OLD Mac (iBook) with OLD OSX (Tiger 10.4.11) with OLD iTunes (9.2.1[5]). So that can't be the problem.
Here's all the other things apple & others say to check which I already checked:
2. USB ports are FINE, both work FINE, so that's not the problem.
3. No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
4. No "usb hubs."
5. Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]). If you know of a newer one for this OSX, please advise.
6. No antivirus software.
7. No security software.
8. No routers; only 1 comcast modem, period. Wired Ethernet.
9. No wifi gadgets, no wifi at all.
10. No firewalls, except what is on iBook in the SHARING/System-Prefs. section. It's turned OFF.
11. Did the hosts/terminal thing sudo nano whatever it was. There were only 3 lines, NO gs.apple.com:
xxxxx local host
xxxxx broadcast host
xxxx local host
Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
So that's it. If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
Many thanks! -
HT201210 why can't I restore and it says software update server could not be contacted? Help Please
why can't I restore and it says software update server could not be contacted? Help Please
Most likely because the phone was jailbroken or hacked to unlock it.
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What can you do when Ipad upgrade said "Ipad cannot be updated at this time because the ipad software update server could not be contacted or is temporarily unavilable. Please try again later.
Where can I download the ipad software myself?What entries do you have in your HOSTS file on your PC/Mac?
If you have ever used TinyUmbrella your HOSTS file could be redirecting the request to a local server or Cydia.
Look for any entries which redirect gs.apple.com and comment out or remove. -
my IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.
Yes I have put in the correct password, its all numbers so can't get it wrong really.
It has connected before as has my iPod and that won't connect either. I have checked that they aren't on the blocked list of the wi fi. Managed to download the new version of iOS and that hasn't made a difference.
I have the wi fi plugged directly into the computer rather than the booster hub as the computer won't connect to it when its in the hub. I did get the iPad to connect to the internet when it twas in the hub but once I upgraded the iOS it won't accept the wifi password in the hub either. -
i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you
Thank you. No my phone hasnt been jailbroke, therefore I'll keep trying.
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