IQ500 Blue screen with no response

I have a HP Touchsmart IQ500 that is a little over a year old. It was working fine and I went out one day to come back and start it up to find it was only a blue screen with a few options.I found someone with a similar problem and they explain it better so here is the problem:
The system booted up to the blue screen with the HP and Intel logos and four options listed which were: <F10=Setup>, <Esc=Boot Menu>, <F11=System Recovery>, and <F9=Diagnostics>.
Pressing either F10 or Esc resulted in the messages "Entering Setup..." or "Loading Boot Menu..." respectively but the system immediately freezes. Pressing either F9 or F11 has no discernable effect at all.
Pressing Ctrl+Alt+Delete, pressing the power button, or hard-cycling the power all have the same effect of bringing me right back to the blue screen.
There seems to be no computer response to anything I do, besides the blue screen being there. I also cannot get the computer to start in safe mode, since I also tried that.
I would greatly appreciate any help as I have a lot of personal items on the computer I would hate to lose. Thank you for any help!

Yes .. it might be a hard drive problem. And not a very fun kind of hard drive problem. I was thinking about this thread alot last night... trying to figure out any other possible problem. There is also the lesser possibility that it might be heat related damage to the motherboard, memory, graphics card, or processor... but these types of issues usually show up as intermittent lockups and freezes.
THe easiest fix I can think of, for someone who is not all that computer-savvy, is to replace the hard drive. THis sounds hard, but it is pretty easy on TouchSmarts. Before you start, you must have a set of ecovery discs if you want the software to be the same as when you bought it.
If you don't have discs, you can order a set from HP for minimal cost.
Once you have the recovery discs, you simply swpa out the hard drive with power unplugged...put everything back together and insert the first recovery disc into the PC to start the recovery process.
steps to replace HD...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01498883
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

Similar Messages

Reset PMU and Powerbook won't boot past the blue screen with "Mac OSX" box

Hi-
Problem: I tried to reset my PMU, and now when my computer restarts it won't go past the blue screen with the "Mac OSX" logo in the box (and progress bar, that never fills up). I then also tried to reset PRAM, but it still won't boot properly.
Backstory--
I've had my 12-inch Powerbook G4 for about 3.5 years already, so things are starting to get a bit out of whack. I replaced my battery about 3 months ago, which has been great, but recently my power-cord has been wonky (having to unplug it and replug it in to make sure it actually charges the computer, the light flickers on and off, etc). Today it actually started producing SPARKS at the place where the thin white wire meets the white plastic power brick, so I decided it was time to get a new one. Brought it home, plugged it in, and since it seemed like the battery indication icon on the menu bar was all out of sync with the powercord colored-light, I tried restarting it a few times, but still the same. Then, I decided to reset the PMU, which may have been a huge mistake. And now it won't boot past the blue screen... Any advice? I'm going to try restarting it in "safe" mode, but I'd be so grateful for any recommendations. Hope I haven't done something irreversibly stupid with the PMU reset.
Thanks,
Samantha

Hello all,
Thanks for all of your great suggestions and info-- here are a few responses.
1) The disk I just borrowed from my friend appears to be the full retail version-- it looks just like the links that Ali B sent, and is in a large box saying "Mac OSX Tiger, version 10.4"... will this be the proper disk to do an Erase and Install? The only other disks I have came with my Powerbook when it was originally purchased, when it came Panther (I think, 10.3?). Would I use both sets of these disks to do erase and install? Or only the Tiger OSX disks?
2) I get the sense that Disk Warrior or Tech Tool might be necessary, but does it make sense to TRY to do erase-install before buying them? Also, are there any downloadable (for pay) versions of this, or would I need to track down the actual physical disks in Hong Kong or wait for them to be shipped?
3) I haven't yet tried the S.M.A.R.T. test, should I do that first? What is the procedure? Are there any results or ways to know if the drive is too far gone (so that I might instead replace the internal hard-drive) instead of pay 100 USD first to do the disk repair?
4) Cornelius said: "An alternative would be to completely reformat and erase the entire HDD, then re-install and restore your data from backup. If your backup is in the form of a bootable clone of the entire HDD, you can just clone it back." I use Super-Duper to back-up and the most recent one copied the whole thing-- what would be the later procedure of "cloning it back"?
5) As I'm able to use my computer pretty normally right now, but does it still mean that it might crash/die at any moment? Is there any way to tell?
Thanks so much!

My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?

My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?
I have a two and half year mac book pro... I've had some issues with the screen looking scrambled when I quit certain applications, but now it's turned into something worse. I'll be working on my computer and the thing will freeze. When I force restart, the first screen, the apple logo, will be a blue tint and won't boot up normally. Then I try safe mood and it will then boot just fine. But there are blue stripes on my screen. The screen alternates from a blue tint to normal and if the computer freezes again the screen will become completely blue with black stripes. I haven't tried reinstalling my software because I don't have the startup discs that came with my computer. If I was sure that would fix it I would purchase them, but if it's a hardware issue I'm afraid that I'm screwed. I've been able to successfully get the blue off my screen by putting it to sleep and then waking it up, but that's not working well anymore either.
Does anyone else have experience with this? Is it the firmware or what? I have a MacBook Pro from early 2011 and I'm running Mac OS X 10.6.8.
Please help... Thanks!

I just experienced this exact same issue with my early 2011 15" macbook pro. Since like a month after purchasing it I had issues with the screen randomly going dark on me. I sent it in for repair inder waranty they replaced the gpu and logic board but I continued to have the same issues with the screen randomly going black sometimes I would need to reboot it in order to get the screen to go back on but it happened so infrequently and I used the computer for school so disnt find the time to resend it in to apple. Just last night the screen started to display the blue screen with black verticle lines on it. I called apple and explained to them the issues that had been ongoing since I purchased the laptop but they said because I was now outside of warantee that any repairs at thia point wouldn't be covered. Fml so glad I spent 2200 on this future proof macbook pro what a joke my sister purchased a toshiba laptop for 300 4 years ago and it still running like a champ. I loved my macbook but at the price I paid I expect it to last longer than 2 years before leaving me high and dry. *** apple??

When trying to save page in Yahoo! Bookmarks, I receive blue screen with message:A problem occured while trying to save bookmark. Please try again later. I get the same message every time.

When I click on Yahoo Bookmark Icon & click on Save this page,
I get the normal screen Save To My Bookmarks, etc. I fill out as
normally & click save. That is when I receive blue screen with above message. Frustrating because it lets me go through the process but then will not save. Is this a cookie or privacy issue??

At the top of yahoo bookmarks there is a message:
To Yahoo! Bookmarks users:
Yahoo! Bookmarks is transitioning and will be exclusively available via Yahoo! Toolbar. During this transition, you will be able to access your bookmarks in read-only mode.We expect the transition to be fully complete by October 20, 2011, after which you will have access to your bookmarks with the ability to add/ edit/ delete bookmarks.
Please download Yahoo! Toolbar for a full bookmarks service. We sincerely apologize for any inconvenience during this period.
But the toolbar dosn't work either, even after it is updated, so we may just have to wait.
Hope this helps :)

I tried to soft reset my ipod touch with the top button and the screen button. it turned off and went to the blue screen with the apple. now it won't do anything-it has stayed on that scren for 4 hours now. does anyone know how i can fix this?

i tried to soft reset my ipod touch with the top button and the screen button. it turned off and then went to the blue screen with the apple like it should. however, it now just stays on that screen. it has a sort of clock looking thing at the bottom of the apple that does not move either. it has stayed on this screen for over 4 hours. i also can not hard reset it in itunes. i am not really goood at this sort of thing. does anyone have this problem or a possible solution? thanks

See Here for
Frozen or unresponsive iPod touch
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore...
Try this First... You will Not Lose Any Data...
Turn the iPod Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the iPod On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

Blue screen with the following error SYSTEM SERVICE EXCEPTION (ACPL.sys)

Hi,
I had a blue screen with SYSTEM SERVICE EXCEPTION (ACPL.sys) error message yesterday.
It happened right after the graphic card update was completed. I have an HP Spectre XT laptop with Windows 8 and Intel(R) HD Graphics 4000.
After restart, I noticed that the available free space on my hard disk dropped by 4 GB!
Can you please assist?
Thank you.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop. (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. We need at least 2 DMP FILES to diagnose and confirm
The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on your site, MS doesnt have this)
*Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to upload below.
http://www.wikihow.com/Use-SkyDrive
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
System specs are extremely useful so please include whatever you know.
Blue Screen View & Who Crashed are often wrong and should only be used in an emergency
Team Zigzag3143.com
Wanikiya & Dyami--Team Zigzag

Blue screen with error code and I have no recovery disks for HP Pavilion dv6-1260se

I have a HP Pavilion dv6-1260se with factory installed operating system of Vista. When booting up the computer, I receive a blue screen with this error message: STOP: c000021a {Fatal System Error}.
                                                            The verification of a KnownDLL failed. system process terminated unexpectedly with
                                                             a status of 0x0000221 (0x007fb9c0 0x00000000).
                                                             The system has been shut down.
I do not have recovery disks for this computer. I tried to order them but them seem to not be available. This is my daughter's computer. She says she started to have trouble after downloading Frost Wire (music share) and then she removed it. We tried going back to an earlier time and that didn't help and then the blue screen with error message appeared. What do I do now?
This question was solved.
View Solution.

Hi,
Assuming your in the US, recovery discs are available to order for that model here. That may be the best option.
You should also be able to do a recovery without the discs as well. Take a look at this document: Recover Windows Vista Operating System Using HP Recovery, and look for the section Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible. This should allow you to recover the PC.
R
Although I am an HP Employee, I am speaking for myself and not for HP.

My macbook13in has a blue screen with error code 10813

my macbook 13in has a blue screen with error code 10813

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Satellite A350 - Blue screen with error message

When starting windows7, I am getting blue screen with error message 0x0000116.
Can anyone assist please?

It looks like a graphic card driver is a trouble maker.Try to reinstall a graphic card driver in safe mode (f8 on startup). Read this article for information:
http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/eb584685-6b8b-4ad7-b6cc-ae5ee78095fb
It's for VISTA but should be the same for win 7 too.

Blue screen with error message

Product Name: HP Media Center M7250n Desktop PC
Product #ED842aa-aba
I have been getting a blue screen with error messages that ask if this is the first time i get the error and then at the end it says it is dumping memory. I would like to wipe my harddrive and reinstall XP but my system is out of warrenty and HP won't provide me a recovery CD. What are my options.
This question was solved.
View Solution.

Hi,
You are most welcome.
"I work for HP."
Please click the "White Kudos" star to say thanks for helping.
Please mark "Accept As Solution" if my help has solved your problem.

My C5280 All in one printer flashes a blue screen with error B0248122.

It flashes a blue screen with a different B 8 digit number each time. All the buttons on the front flash yellow. I have to unplug it to turn it off. Occasionally it will say to turn it off and turn it back on, but it rarely solves the problem. This used to be an infrequent problem, only appering occasionally, now it is all the time and am not able to use my printer at all.
Any ideas?

Hello,
This error typically is caused by some issue with the ink delivery system.
Recommend to follow some steps mentioned in this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&lc=en&cc=us&dlc=en&product=4083871#N51
Hope this helps.
I work for HP.

Stuck on blue screen with clouds rainbow, floated ...

As it says.
When I start Skype, it goes straight to a blue screen with blue clouds and a green rainbow at the bottom. I get no prompt to login. I have followed various guides, such as renaming login to login1, deleting login, restarting the computer, uninstalling then installed skype (which gets me an error code 2734 I think), uninstalled and installed Internet Explorer. I have run windows update and everything is up to date. I also followed the advise in the floated topic, and even after using Command Prompt (which was not in Accessories folder, had to search cmd to find it) and restarting, the 'click this button' does not work.
Skype was working fine on Sunday, and now it is broken. The only thing I have done in the meantime is run a repair tool for Windows Media Player as a game I installed required it to play in game music.
EDIT: I use Windows 7.
Solved!
Go to Solution.

Scripting in Internet Explorer might be disabled by an Antivirus software. What Antivirus software is installed on your computer?
Meanwhile you can try the “legacylogin” workaround, which should enable login to Skype using the old legacy login window. However, you will not be able to login using Microsoft account (email address).
Quit Skype. Make sure that you don’t see any Skype.exe processes in Windows Task Manager. If necessary, then stop these processes.
Open this folder on your computer:
C:\Program Files (x86)\Skype\Phone\
You should see there the Skype application file (Skype.exe). Right click on the Skype.exe file and select: Send to – Desktop (create shortcut). Right click on the newly created shortcut and select Properties and then the Shortcut tab. In the Target field you will see now:
"C:\Program Files (x86)\Skype\Phone\Skype.exe"
Click with your mouse on the text in the Target field and move your curser one space after the last quotation sign and add the text /legacylogin. The text in the Target field should now read:
"C:\Program Files (x86)\Skype\Phone\Skype.exe" /legacylogin
Click OK to save the changes. Start Skype using this new shortcut. Can you now login to Skype?

I have an IPod 2nd generation I bought from a pawn shop. It worked for a day but now when I try to charge it, it keeps switching back and forth from the large full screen icon of a low battery and a lighting bolt below to the blue screen with the apple s

I have an IPod 2nd generation I bought from a pawn shop. It worked for a day but now when I try to charge it, it keeps switching back and forth from the large full screen icon of a low battery and a lighting bolt below to the blue screen with the apple symbol in the middle. I had it on charge all night but still dead.

Try here.
iPod touch: Hardware troubleshooting
You may have a hardware problem.

Macbook Pro 10.6.8 won't shut down. Blue screen with spinning wheel.

it's an 15 inch macbook pro. since I bought this computer was working fine about last year. Somehow, start of this year, the problem begins. Everytime when i opened microsoft word 2011 on mac or Photoshop cs5, and quit the software as normaly. When i try to shut down the blue screen with spinning wheel apears. this spining wheel is endless. But funny thing is that after use other software such as games, web browser (safari) etc. and quit them. when i shut down there was not a problem. only word 2011 for mac and adobe photoshop cs5. Any solutions?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Select "system.log" from the file list. Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or freeze, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
If the log doesn't go back far enough in time, scroll down in the Console file list to /private/var/log/system.log.0.bz2. Search that archived log, and if necessary the older ones below it, for the same information.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Do the same with kernel.log.
Step 3
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

When turning on my imac, it loads to a blue screen with a turning wheel and never gets passed that. I have tried booting to safe mode and it still doens't work.

When turning on my imac, it loads to a blue screen with a spinning wheel. It never gets passed that screen. I have tried power up to safe mode and it still doesn't work. I have music files saved on the computer and I don't want to lose any of my files. Can someone help me?

Zap the PRAM and Reset the SMC, and see if that fixes it. BTW. detailed computer and OS info goes a long way to solving problems.

IQ500 Blue screen with no response

Similar Messages

Maybe you are looking for