IQ506 does not recognize DVD+RW Drive

I have been messing around with this problem for a couple months now and I'm about ready to give up. For some strange reason my IQ506 decides when I have a DVD drive and when I do not. I'd say about 90% of the time the computer does not recognize the drive. This is after many reboots as well as many restores to the original settings. I have formatted my computer twice now and even when it replaces everything with the OEM software about 50% of the time it still can not recognize the drive. The other 50% lets it work for a day and then disappears. This usually happens after the computer locks up for about 3 minutes and then the drive is gone. I've replaced the drive once already due to HP support, but it's not the issue. I'm about to give up on this as there seems to be no way to fix this problem. HP support has claimed that it's software related and not hardware since both drives I have installed do the same thing, but what am I supposed to do if the software that comes pre-packaged with it won't even recognize it after a full clean install of the OEM software.
Someone please help!

Mindset83,
I have had the same problems with my touchsmart IQ506 however, I just found the solution & it worked. Please see the link below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&cc=us&lc=en&dlc=en&product=3752240
I first followed the directions under:
step 1: Does Windows detect the CD or DVD drive however, the DVD-CD ROM drive still was not recognized and of course, the drive would not work. I suggest you try this first anyway. This may resolve your problem.
BUT
Step 3: Clearing upper and lower registry filters (YAHOO!!) -worked like a charm!!
Carefully follow as directed in step 3. Restart your computer. My DVD-CD ROM drive now works.
There are additional steps # 2, #4 that I did not use.
I would bookmark this link http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&cc=us&lc=en&dlc=en&product=3752240
for future use.
I Hope this resolved your drive issue as well.
Regards,
figaro58

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