Iq771 inactive graphics card and no help from hp!!!

My iq771 is dead. I took it to pc world as it is out of warranty and after a hardware diagnostics test they told me there was a problem with the graphics card either broken or inactive.
I called the hp support line and after great difficultly was given an out of warranty repair service that hp utilise. I explained what had happened and they told me that they had been informed by hp escalation complaints service that they no longer supported the graphics card or screen on the touchsmart iq771. It was irrepairable. They gave me the name of the manager at escalation complaints, Grant Cyster, and after many calls and reassurances that they would call me back, i have yet to hear from them.
I have an iq771 that is three years two months old, it cost £1099, and it is now irrepairable. Surely this machine is not fit for purpose!!
Any advice greatly appreciated
Techno b

hey hope this gets to you before you trash it.   If the machine powers on and you hear no beeps you are in good shape.
There is a known issue ( at least with the community, hp will never admit ) with the nvidia 7600 go graphics card burning out on this unit. luckily the motherboard comes with a built in nvidia 6150 go, you just have to switch the right cable to it. now getting to it is hell on this computer if you have never opened it before.
I will not go into how to remove the back cover in front of the HD and the bottom panel, as HP has these on their website under how to change the Memory and hard drive on this unit.     The real tricky part to this operation is that there are two hidden screws on the bottom right front of the unit under a sticker. the sticker doesnt actually look like a sticker, its the label for the front audio and usb inputs. after these are out and you have removed the optical drive and one screw on the right side close to the bezel, the plastic assembly should slide out giving you access to the graphics card and processor.
You dont actually have to remove the burned out card, you just need to look for a pinout and cable labeled lsvd1 and lsvd2 (not sure if that's the exact name but its close)
which should be located on the left side in the front. switch the cable to lsvd2 and you are done. reset the bios if you have not already and it should come up.    do a reinstall from system recovery if you still have the original hard drive

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@Enegue ,
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Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
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Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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Welcome to the HP Forum!
Jimmynidas wrote:
I'm wanting to upgrade my graphics card and processor. Now I don't play many games, but I would like to max out LOTRO and maybe some games on steam like portal/doom3/etc...
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erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Need to make a couple of changes as there appears to be a possible issue with the loading of the Optimized Default setting in the bios, and I quote from MSI:
Quote
After loading the Optimized Default, the memory setting values will be optimized to achieve better performance. It is, however, likely to cause problems of compatibility.
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I lost CS2 when I upgraded to OSX Yosemite. I want to install Lightroom. Can I transfer the Lightroom 5 software to an SD card and then download from that to my computer?

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you need the installation files, not copies of installed programs.
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Iq771 inactive graphics card and no help from hp!!!

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