IR 6570 fax TX report or "confirmation page" comes out with zeros.

Our office has a Image Runner 6570. It works fine, except for our Fax TX Report or confirmation page comes out with no info. THe Job No./ St. Time/ Usage T/ Pages all come out as zeros. The fax goes through to the reciepent, but we would like the cofirmation page to work as intended. We turned off the IR 6570, that didn't affect anything. We switched the Fax TX report seetings from off to error and on, but it still comes out as all zeros.
If anyone has had this issue or knows how to resolve it, a comment would be apreciated.

Hi CalebR!
Thanks for posting in the Canon Forum! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.

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IR 6570 fax TX report or "confirmation page" comes out with zeros.

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