IRIVER Story HD - "Can't open doc"

Hi!
I'm perfectly frustrated.
I connected my new iriver story HD (EB07) to my Adobe ID, which is activated too on my win PC.
I see the reader in ADE and all the books on it.
I can download books I bought or lent.
I can copy them to the reader.
But I cannot open them on the reader! I get the error message "Can't open doc." Nothing else.
I tried to de-install, re-install, de-activate, re-activate, remove files, copy/paste, try calibre... always the "Can't open doc."
Free books can be opened.
I tried to contact the iriver support - no answer. I wrote a ticket to adobe, no answer. I called the local adobe support, got the tip to de-activate and re-activate, but it didn't work.
Does perhaps anyone of you know the device and the error message and how to get over it?
thanks in advance,
monika

Hi!
Indeed, I had two problems:
1) the missing files. this I could solve by doing a system reset (but I came to this solution by myself, I simply tried, as I didn't get any support neither from iriver nor someone else).
2) not being able to read epub-books on my iriver
No, I could'nt really solve the problem yet.
ADE and my reader are not compatible, as adobe themselves told me...
-------------snip:
"We are sorry but we cannot support customer on this issue because is not related to our product itelf.
We are sorry that Iriver support did no answer but the only way for customer to get this issue fixed is definitly to contact them.
This also because the ebook that we have as supported devices from Iriver are:
Iriver Ltd Iriver Cover Story EB05 Dedicated 6” e-reader device with wifi
Iriver Ltd Cover Story EB307 6” Dedicated eInk Reading Device with wifi
(http://blogs.adobe.com/digitalpublishing/supported-devices)
this do not mean that it will not work, but that we do not have information about it because we have not directly tested it.
Customer in this case have really to rely on Iriver support, they are the only that can precisely fix their issue.
Futhermore by reading the forum I can see that seems that the issue is already known and more customer have deleted somefile from his Device..
So again for her the only solution is to get in contact with the device manufacturer."
-------end of snip
So, I use calibre to bring the books readable to my device...

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