IronPort Cloud - updates and truncated subjects in quarantine
Two questsions.
1) We've been using the "cloud" version of IronPort for the last eight months. I see that we're running version 7.x, so at what point does Cisco/Ironport typically upgrade cloud customers to new releases?
2) Version 7.x has a terrible problem with user on-line quarantines in that it truncates "Subject" and "From" severely. I see mention in this forum that this is appears to be resolved in 8.x, but no indication if if was ever fixed in 7.x. Was this issue ever fixed in a later version of 7.x?
#1) "Cloud" = ROS/Hosted. The Hosted environment operates on a maintenance schedule based on the customers on the platforms they provide. So - they try to provide 99.999% uptime. The frequency to the AsyncOS revisions varies. Upgrades are scheduled and performed according to Cisco’s upgrade schedule. You would be best suited to open a ROS/Hosted case to best answer the question:
ROS Service Desk: US Toll Free: 866-616-5139, UK Toll Free: 080-101-1359, International: 512-340-3775
#2) More than likely no. If you are relying on the Hosted OS revisoin, this may not be addressed until the are ready to roll forward the OS revisions to 8.X. If you had a specific defect ID - you can look it up in our bug search:
https://tools.cisco.com/bugsearch/
But - again - keep in mind that the releases and targeted fixes do not apply directly to Hosted customers.
Hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)
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Why is the download speed for Creative Cloud updates and initial software installation so slow?
Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave -
As long as I stay off the cloud, I can keep my back up calendar. As soon as I open the cloud, the update wipes out the one am trying to recover. I use three-- and the most important one, appointments, somehow went a way. Fortunately I have a recent back up. maddening
If you synchronize any of your calendars with a server such as iCloud, disable that synchronization. Quit Calendar.
Triple-click the line below to select it: ~/Library/Calendars Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder selected. Enter Time Machine and restore that folder from the snapshot you want.
Relaunch Calendar and test. Your calendars should be as they were when the snapshot was taken. If you don't sync with a server, stop here. If you do sync some of the calendars with a server, select each one in turn and then select
File ▹ Export ▹ Export…
from the menu bar. You'll get ICS files with the filename extension ".ics". Re-enable sync. Usually, all the calendars you just restored will be deleted. That's not a problem. Create a new calendar on the server for each one you exported and want to sync:
File ▹ New Calendar
Then import the calendar from the corresponding ICS file by double-clicking it. Follow the prompts to import the new events to the calendar you just created. For calendars that you don't want to sync, just import them again. They'll appear in the calendar list under On My Mac.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
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Creative Cloud: updated and still error with signing me out..how do I fix this?
I have tried the solution and it has not worked for me, so are there anymore suggestions?
>tried the solution
Is that THIS solution?
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html -
Creative Cloud update to version 2.7.1.418 killed my Windows 8.1 system!
Earlier tonight, I saw the balloon from Creative Cloud stating that an update was available. So I installed it. Half-way during the installation, my windows desktop disappeared.
I started the task manager and restarted "Explorer.exe". That made the background reappear, but the taskbar was blank with just the lone Windows 8.1 icon on the very left. Hovering over the taskbar showed the wait cursor.
The task manager showed everything was running normally but the desktop was clearly broken. I checked the directories and everything was as expected.
So I held my breath and rebooted. After logging in, the desktop slowly appeared over about 10 minutes, but all the desktop icons were still missing, as were the taskbar icons. Only a few of the notification icons appeared.
I then managed to bring up a command window with the task manager (fortunately, Ctrl+Alt+Esc still worked) and launched System Restore (rstrui.exe). It showed me the Adobe Creative Cloud was the most recent restore point (below); the previous restore point after that was a Microsoft Windows update from 2 days ago. When I asked for the list of files that were affected by the Creative Cloud update and would be reverted, it showed this:
I again held my breath and restored my machine to before the above CC update; after about 20 minutes of shucking and jiving and a reboot, everything was working properly again.
So there is clearly something out of kilter with this latest update. Adobe the Time Vampire has once again stolen 2 hours of my life, but this time, at least it wasn't a license server issue. I think.Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath. -
Update and installation problems
I am having issues with Creative Cloud updates and installations.
None of my Apps will update. I am prompted to update, I click the update button, Cloud says "updating software" but all attempts stop at 0%.
Similar issues Installing Apps. Installations start but all stop at 90%. No error messages at all.
This is extremely frustrating and all my Apps are in need of updates to fix minor bugs which are effecting my workflow.
Can you help?We can't know. You have not provided any exact system info or other details like the install/ update logs. You can always run the cleaner and start from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Troubleshoot Creative Cloud download and install issues
Mylenium -
Sorry for the long title. I thought I was actually asking the question. Why can't I update my LR 5.4 to LR CC? I have an iMac 27inch running Mavericks. I have lots of room on my hard drive and have 16 GB of RAM.
Long titles seem to be happening a lot since the last forum software update so it's not just you!
There is no Lightroom CC. You get the latest version (currently 5.4) with Creative Cloud, and so the CC app is correct in stating that your LR is up to date. Unlike Photoshop and most of the other Creative Cloud applications, Lightroom is not branded as "CC" because it's also available separately as a stand-alone perpetual licence product. When 5.5 (or 6.0 - or even a CC-only version) are released in the future, the CC app should prompt you to update and so in the meantime you're good to go.
M -
Creative Cloud update failures and resets
Today, my computer unexpectedly crashed. In order for it to repair itself, it had to "revert to a previous version". Doing so altered the Creative Cloud software that I had installed the day before. At first, it looked like it had been removed, since the Creative Cloud shortcut -- and the one I had made for the two programs I downloaded, Flash and Photoshop -- had disappared from my Desktop.
When I went in search of the files to launch the programs, I couldn't find them in Computer > Local Disk (:C) > Adobe > Flash CC/Photoshop CC where they had been before.
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Photoshop CC gets about 50% through the update and then fails. No matter how much I retry, the same thing happens. When I choose "Learn more" next to "Update failed", it gives me the following error message.
Clicking on "More Details" sends me here.
But none of the files here or in the sub-folder can be executed by my computer/
Flash, on the other hand, updated perfectly -- but when I click on the Flash launcher file, it gives me this message.
>>> NOTE: It occured to me that I should uninstall and reinstall the separate programs -- but when I open the "Uninstall a program" section on my Control Panel, it DOESN'T EVEN LIST Flash and Photoshop.
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I'm a freshman art school student, and I got this Creative Cloud program for free. I NEED the programs it offers. And I desperately hope someone can help me with this problem!Hello SamuraiJon
Here is a doc that should help your issue for this error u44m1p7
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html
Let me know if this helps or not.
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Thanks
Scott -
My creative cloud update installation froze at 6% and won't let me do anything. How do I fix this?
When I tried to update the entire Creative Cloud, it began updating and then froze at 6%. Now it is stuck and won't let me quit or do anything to get out of it. What should I do?
Jmills702 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?
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Looks like you restored your backup file to her phone. If you didn't back up your wife's phone first, then the data is gone, sorry.
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The malware it's finding is probably Windows malware attached to e-mail messages. What are the names of some of those things? Assuming they're not Mac malware, allowing Sophos (or any other anti-virus software) to remove them could cause problems. For example, if they're attached to e-mail, removing them improperly by simply deleting the message file will leave the malware on the e-mail server, and it may very well end up getting re-downloaded when your mail client syncs with the server. It may also corrupt the mailbox.
If you actually ever see a malware name starting with MacOS or OSX (I forget which one Sophos uses), then you will need to worry, and should not assume that the malware can be completely removed by anti-virus software of any kind. -
The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?
Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.
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How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire and I need to continue working on Photoshop and InDesign, among others. Is there a way for me to update my package, and if not, what should I do to keep my CC running? Thank you.
Hello jeannelouise,
first I'll use the conditions in German language:
"Frage: Können Schüler/Studierende oder Lehrkräfte die Student and Teacher Editions nach dem Abschluss bzw. nach dem Ausscheiden weiterverwenden?
Antwort: Ja. Jede berechtigte Person kann eine Adobe Student and Teacher Edition weiterverwenden. Die Adobe Creative Cloud kann für die Dauer des Abonnements weiterverwendet werden."
What means something like:
"Question: Can pupils/students or teachers continue using the Student and Teacher Editions after graduation or after leaving?
Answer: Yes. Any eligible person can use Adobe Student and Teacher Edition. The Adobe Creative Cloud can be used for the duration of the subscription."
Hans-Günter -
my creative cloud downloaded and so did PS but now its saying there is an error...update failed and im retrying it but its not working what do i do?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
When Creative Cloud updated a few days ago (Win7) it reported I had no installed apps.
In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run.
How do I get CC to find apps installed under the previous version?
And how do I get Lightroom CC to run?
PeterI still don't know how to get CC to find that I have Photoshop CC installed, but running Creative Cloud, going to Preferences and signing out, then signing in again got Lightroom CC to work.
Since Photoshop CC is still working despite apparently not being installed things are now OK, at least for the moment. But I'm not feeling at all happy with Adobe.
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