IronPort ESA 170 Upgrade Failed
Hi All,
We have just got two IronPort ESA 170 appliances delivered.
I started off with upgrading the firmware from version 7.5.2-101 to 7.6.3-019. One of the appliances got upgraded fine. However, I am getting an error on the other one. Exactly when the upgrade reaches at 72% it throws the error " The following error occured during upgrade: Upgrade exited without success. Please attempt upgrade again after clearing the error". Attached is the screnshot.
I tried upgrade three times and got the same error all the time. Just wanted to know if anyone else has faced anything similar before raising a TAC. Is it because of disk space issue?
Please assist.
Thanks in advance.
Faiz
If you try to upgrade more than once and you keep getting the same error at the same time, then you could think about bandwidth control in the network or web traffic redirection.
A packet capture could help finding more info about what can be the case or you may want to go through TAC. With remote access to your appliance they can identify if the issue is with your appliance or not. And if it is not, they may be able to assist you identifying the cause.
Last but not least, you can try Local Upgrade. Please refer to the Technical Article below.
=============================================
Comprehensive Guide to Local Upgrade Servers
Knowledge Base Answer ID: 1558
http://tools.cisco.com/squish/212fd
I hope this helps. If that is the case, please mark the question as answered.
Regards,
-Valter
Similar Messages
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Has anyone upgraded the Ironport ESA to 8.5.6-074 and had the issues of Raid status showing unknown? After we upgraded our appliances we are having issues with our ESA appliances showing the RAID status as unknown. When we reported the issue to CISCO we were updated there were no issues reported at all. Could anyone please confirm if you have experienced the same issue.
You should see OPTIMAL - meaning the drives in the C170 are in good health/status:
myc680.local> version
Current Version
===============
UDI: C680 V FCH1611V0B2
Name: C680
Product: Cisco IronPort C680 Messaging Gateway(tm) Appliance
Model: C680
Version: 8.5.6-074
Build Date: 2014-07-21
Install Date: 2014-07-29 11:16:34
Serial #: xxx-yyy1611Vzzz
BIOS: C240M3.1.4.5.2.STBU
RAID: 3.220.75-2196, 5.38.00_4.12.05.00_0x05180000
RAID Status: Optimal
RAID Type: 10
BMC: 1.05
There are times post-reboot, that you'll see and get notification of RAID sub-optimal --- meaning that the appliance is running through on a health-check of the appliance's RAID. You should be getting a notification once RAID status has returned to OPTIMAL, or as per the older OS revisions, READY:
myc170.local> version
Current Version
===============
UDI: C170 V01 FCH1428V06A
Name: C170
Description: Cisco IronPort C170
Product: Cisco IronPort C170 Messaging Gateway(tm) Appliance
Model: C170
Version: 7.6.3-019
Build Date: 2013-06-09
Install Date: 2014-09-12 13:52:24
Serial #: xxxxxxD87B39-yyyyyy8V06A
BIOS: 9B1C115A
RAID: 02
RAID Status: READY
RAID Type: 1
BMC: 2.01 -
Ironport C160 Firmware upgrade issue
Hi All ,
i have C160 appliance when i tried to upgrade the OS with available it was failed . you can see the below captures .
Upgrades available.
1. AsyncOS 7.1.5 build 101 upgrade For Email, 2012-02-03
[1]> 1
Performing an upgrade may require a reboot of the system after the upgrade is
applied. You may log in again after this is done. Do you wish to proceed with
the upgrade? [Y]> y
IronPort Email Security Appliance(tm) Upgrade
Finding partitions... done.
Setting next boot partition to current partition as a precaution... done.
Erasing new boot partition... done.
Installing application... done.
Installing CASE... 35% 12:04 ETA./data/third_party/case/libexec/uridb-20110317_102448/uridb_1: Premature end of gzip compressed data: Input/output error
tar: Error exit delayed from previous errors.
The system upgrade failed due to a connection timeout. This could be the result
of a network interruption or a more serious error. If this problem persists,
please contact customer support.
(Machine mailrelay01.bahrainedb.com) [Disconnected]>
====================================================================== 192.168.111.4 ==========================
AsyncOS 7.1 for IronPort C160 build 020
Welcome to the IronPort C160 Messaging Gateway(tm) Appliance
(Machine mailrelay01.bahrainedb.com) [Disconnected]> upgrade
Would you like to save the current configuration to the configuration directory
before upgrading? [Y]>
Do you want to include passwords? Please be aware that a configuration without
passwords will fail when reloaded with loadconfig. [N]> y
Email a copy? [N]>
Upgrades available.
1. AsyncOS 7.1.5 build 101 upgrade For Email, 2012-02-03
[1]> 1
Performing an upgrade may require a reboot of the system after the upgrade is
applied. You may log in again after this is done. Do you wish to proceed with
the upgrade? [Y]> y
Removing stale lock file
IronPort Email Security Appliance(tm) Upgrade
Finding partitions... done.
Setting next boot partition to current partition as a precaution... done.
Erasing new boot partition... done.
Installing application... 87% 02:41 ETAdata/release/phoebe-7-1-5-101/lib/pycbox/ironport_debug.db: Premature end of gzip compressed data: Input/output error
tar: Error exit delayed from previous errors.
The system upgrade failed due to a connection timeout. This could be the result
of a network interruption or a more serious error. If this problem persists,
please contact customer support.
(Machine mailrelay01.bahrainedb.com) [Disconnected]>
(Machine mailrelay01.bahrainedb.com) [Disconnected]>
(Machine mailrelay01.bahrainedb.com) [Disconnected]>
Can you please adviceAsiam -
More than likely - there is something on the network that is distrupting the download and recompression of the upgrade package.
If you can - please contact the TAC, open a support case, and also open a tunnel for the appliance. If permissiable, just let us know if it is OK to attempt the upgrade while we are connected through tunnel as well.
Instructions on how to open remote access to ESA:
>techsupport tunnel cisco2013
## Please make sure you use the command above, from its CLI (command line interface), when opening the remote access.
Article #1541: What are Techsupport Tunnels? Link: http://tools.cisco.com/squish/b4b51
*** If you choose a different password, please notify me of the password you issued. ***
*** Also, please verify the S/N on the appliance the tunnel was initiated against. ***
You can either generate a support case directly from the appliance, or dial into the following:
Cisco Customer Interaction: 1-800-553-2447 / Outside US
-Robert -
HI,
I try to upgrade my s160.I tried many time and always it gives error.
The upgrade patach automatically downlaod to ironport device.Is there any way i can mention separate upgrade serverHi Asim,
for updates and upgrades make sure the ESA can connect to these hosts and ports:
downloads.ironport.com port 80
update-manifests.ironport.com 443
updates.ironport.com 80
upgrades.ironport.com 80 + 443
Simply run telnet on the CLI as below for all hosts to test connectivity:
ironport> telnet downloads.ironport.com port 80
If any host is not reachable check your firewall and update your rules.
I hope this helps.
Regards,
Enrico -
Replace Faulty IronPort ESA in a Cluster
I have a cluster of 2 IronPort ESA appliances and one of these is faulty and will not boot. I am awaiting a replacement from Cisco.
I cannot find an exact guide that explains how to re-instate the new appliance to cluster and therefore am making an assumption that the easiest way to do this is as follows:-
1) Physically connect the new device.
2) Login with console and ensure the new device has centralised management feature and all other keys.
3) Configure the management interface with the original machine level IP address from the old configuration of the faulty device.
4) Use Clusterconfig command to join new device to cluster.
The only thing I am concerned about is licensing and serial numbers. I seem to remember that the primary cluster device will check the serial number at some point and therefore if its a new device then it will not join the cluster. If this is the case then I assume we would have to remove the orignal device from cluster and add the new one as a brand new one. This would mean all other machine level configuration would be lost such as IP addresses of Data interfaces and DNS names etc.
Can anyone clarify please. Also can anyone point me to which configuration is required for machine level only.
Regards
Paul TribeSo - to help out - yes... it would be pretty much...
1) Once you get the RMA appliance, rack and cable the appliance, and bring it online with the quickstart guide. We'll call this ESA3.
2) Once ESA3 is online - you'll need to make sure that you get the RMA on the same matching AsyncOS version as ESA1. (*This may mean you'll need to upgrade ESA1 to get a compairible revision running...) Also, just go ahead and make the IP and hostname the same as you had for ESA2... if not done @ quickstart.
3) Once the version is matching - just transfer over the license/feature keys from the old ESA2 to your new ESA3 (RMA unit):
http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118000-technote-esa-00.html
4) Once licnesing is completed - just join to cluster. (*If you are running 8.5.6 --- clustering is included in the release --- just run clusterconfig on the CLI to assure operation.) From ESA1, running clusterconfig and removemachine - choosing ESA2. From ESA3, clusterconfig and join cluster:
http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118174-technote-esa-00.html
I hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!) -
Help needed: iPhone 4 software upgrade failed many times
Hello. I've bought an iPhone 4, which its operating system is 4.3, and was prompt by iTunes about this iPhone 4 software upgrade to iOS 4.3.5. I've downloaded the software and waiting for quite some time and after the dowloading has completed, the file will be processed. After processing, there is a popup saying that somehow the software upgrade failed and said something like make sure that your connection is correct etc. Do you have any idea on how to solve this issue?
Help me, please. Thank you very much.This is asked and answered many times each day. The forum search bar is on the right side of this page.
Diasble your firewall/security software and try again. -
Upgrade fails in the phase STARTSAP_TBUPG during the upgrade of CRM 4 to 5
Hello,
Upgrade failed with the below message in the upgrade phase STARTSAP_TBUPG during the upgrade of CRM 4.0 to CRM 5.0
Error Message:
SYSTEM START failed, code -1
-1: 'startsap.exe' returned an error
See file 'D:\usr\sap\put\log\R3up.ECO' for details.
R3up.ECO:
SAPup> Starting subprocess startsap.exe with id 5844 at 20080402142258
EXECUTING D:\usr\sap\put\exe\startsap.exe name=SID nr=00 SAPDIAHOST=Hostname
Environment: dbms_type=mss
Environment: dbs_mss_schema=cdu
STARTSAP failed
Details are written to D:\usr\sap\put\tmp\startSID.log
Process with ID 6276 terminated with status -1
startSID.log
running D:\usr\sap\put\exe\sapstart.exe name=SID nr=00 SAPDIAHOST=Hostname -wait
SAPSTART finished successfully on Host_SID_00, but at least one process doesn't run correctly:
msg_server.exe, MessageServer, Running, 2008 04 02 14:22:58, 0:03:19
disp+work.exe, Dispatcher, Running, Message Server connection ok, Dialog Queue time: 0.00 sec, 2008 04 02 14:22:58, 0:03:19
igswd.exe, IGS Watchdog, Stopped, 2008 04 02 14:22:58, 0:00:00
D:\usr\sap\put\exe\sapstart.exe=>sapparam(1c): No Profile used.
It is trying to start the shadow instance and failing by ending all the work process
DEV_DISP:
trc file: "dev_disp", trc level: 1, release: "700"
sysno 01
sid SID
systemid 560 (PC with Windows NT)
relno 7000
patchlevel 0
patchno 150
intno 20050900
make: multithreaded, ASCII, optimized
pid 5348
Wed Apr 02 17:22:10 2008
kernel runs with dp version 234(ext=109) (@(#) DPLIB-INT-VERSION-234)
length of sys_adm_ext is 364 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (01 5348) [dpxxdisp.c 1245]
shared lib "dw_xml.dll" version 150 successfully loaded
shared lib "dw_xtc.dll" version 150 successfully loaded
shared lib "dw_stl.dll" version 150 successfully loaded
shared lib "dw_gui.dll" version 150 successfully loaded
shared lib "dw_mdm.dll" version 150 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
Wed Apr 02 17:22:22 2008
WARNING => DpNetCheck: NiHostToAddr(www.doesnotexist0100.qqq.nxst) took 12 seconds
Wed Apr 02 17:22:40 2008
WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 18 seconds
***LOG GZZ=> 2 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5373]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >HOSTNAME_SID_01 <
DpShMCreate: sizeof(wp_adm) 22968 (1044)
DpShMCreate: sizeof(tm_adm) 3642120 (18120)
DpShMCreate: sizeof(wp_ca_adm) 18000 (60)
DpShMCreate: sizeof(appc_ca_adm) 6000 (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
DpShMCreate: sizeof(comm_adm) 528048 (1048)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm) 0 (96)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm) 0 (72)
DpShMCreate: sizeof(vmc_adm) 0 (1296)
DpShMCreate: sizeof(wall_adm) (22440/34344/56/100)
DpShMCreate: sizeof(gw_adm) 48
DpShMCreate: SHM_DP_ADM_KEY (addr: 05560040, size: 4281040)
DpShMCreate: allocated sys_adm at 05560040
DpShMCreate: allocated wp_adm at 05561B30
DpShMCreate: allocated tm_adm_list at 055674E8
DpShMCreate: allocated tm_adm at 05567518
DpShMCreate: allocated wp_ca_adm at 058E0820
DpShMCreate: allocated appc_ca_adm at 058E4E70
DpShMCreate: allocated comm_adm at 058E65E0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 05967490
DpShMCreate: allocated gw_adm at 059674D0
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 05967500
DpShMCreate: allocated wall_adm at 05967508
MBUF state OFF
DpCommInitTable: init table for 500 entries
ThTaskStatus: rdisp/reset_online_during_debug 0
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation view
<EsNT> Using memory model view.
<EsNT> Memory Reset disabled as NT default
<ES> 2039 blocks reserved for free list.
ES initialized.
WARNING => System running without ICM - check rdisp/start_icman [dpxxdisp.c 12553]
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG Q0K=> DpMsAttach, mscon ( HOSTNAME) [dpxxdisp.c 11867]
DpStartStopMsg: send start message (myname is >HOSTNAME_SID_01 <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 40000000 for monitoring segment.
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c 1050]
DpMsgAdmin: Set patchno for this platform to 150
Release check o.K.
Wed Apr 02 17:23:20 2008
my types changed after wp death/restart 0x1f --> 0x1e
my types changed after wp death/restart 0x1e --> 0x1c
my types changed after wp death/restart 0x1c --> 0x18
my types changed after wp death/restart 0x18 --> 0x10
my types changed after wp death/restart 0x10 --> 0x0
DP_FATAL_ERROR => DpWPCheck: no more work processes
DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:30 2008
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long) Wed Apr 02 11:53:30 2008
========================
No Ty. Pid Status Cause Start Err Sem CPU Time Program Cl User Action Table
0 DIA 6916 Ended no 1 0 0
1 DIA 7724 Ended no 1 0 0
2 DIA 6044 Ended no 1 0 0
3 DIA 4300 Ended no 1 0 0
4 DIA 6992 Ended no 1 0 0
5 DIA 2412 Ended no 1 0 0
6 DIA 432 Ended no 1 0 0
7 DIA 8168 Ended no 1 0 0
8 DIA 5420 Ended no 1 0 0
9 DIA 9712 Ended no 1 0 0
10 UPD 4320 Ended no 1 0 0
11 ENQ 3476 Ended no 1 0 0
12 BTC 2676 Ended no 1 0 0
13 BTC 6816 Ended no 1 0 0
14 BTC 9636 Ended no 1 0 0
15 BTC 8356 Ended no 1 0 0
16 BTC 7004 Ended no 1 0 0
17 BTC 7284 Ended no 1 0 0
18 BTC 10048 Ended no 1 0 0
19 BTC 4560 Ended no 1 0 0
20 BTC 4196 Ended no 1 0 0
21 SPO 4268 Ended no 1 0 0
Dispatcher Queue Statistics Wed Apr 02 11:53:30 2008
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
1
2000
1
1
--------++++--
+
DIA
3
3
2000
3
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id 7
wake_evt_udp_now 0
wake events total 3, udp 3 (100%), shm 0 ( 0%)
since last update total 3, udp 3 (100%), shm 0 ( 0%)
Dump of tm_adm structure: Wed Apr 02 11:53:30 2008
=========================
Term uid man user term lastop mod wp ta a/i (modes)
Workprocess Comm. Area Blocks Wed Apr 02 11:53:30 2008
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:35 2008
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >HOSTNAME_SID_01 < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Stop gateway
killing process (1860) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives (PID:1860 HANDLE:1448)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:36 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:1860 HANDLE:1448)
DpStartStopMsg: send stop message (myname is >HOSTNAME_SID_01 <)
NiIMyHostName: hostname = 'HOSTNAME'
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 2 (r)
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER , typ 0, key -
Received 4 bytes from MSG_SERVER
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Wed Apr 02 17:23:37 2008
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c 12213]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 1356 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 1356 (pos=2)
SiSelNRemove: removed sock 1356
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/22
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 9)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 1356
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 5348) [dpxxdisp.c 10461]
Good Bye .....
Please help me in resolving this issue
Thanks,
VadiHi Suhas,
Have checked the hostname and it is correct.
I am getting the below output When i run r3trans -x
This is r3trans version 6.14 (release 700 - 04.03.08 - 16:43:00).
r3trans finished (0000).
I could see the below error message in dev_W21
ExecuteAndFlush return code: 0x80040e14 Stmt: [if user_name() != 'sid_shd' setuser 'sid_shd']
C sloledb.cpp [ExecuteAndFlush,line 6470]: Error/Message: (err 15157, sev 0), Setuser failed because of one of the following reasons: the database principal 'cdu_shd' does not exist, its corresponding server principal does not have server access, this type of database principal cannot be impersonated, or you do not have permission.
C Procname: [ExecuteAndFlush - no proc]
C setuser 'cdu_shd' failed -- connect terminated
C failed to establish conn. 0
Thanks,
Vadi -
SCSM 2010 to 2012 Management server upgrade failed
I upgrading my scsm 2010 to 2012 both Management and DW server.
So i have set up the secondary lab environment and do this.
The DW server has been upgraded successfully to 2012.
When i try to upgrade SCSM Management server, at the finalizing stage, i get this error as _RegisterExtensionsDeferred
Log as below.
2014-08-26T14:48:28.7717429+05:30 Always: Trace Session Started
02:48:28:
02:48:28:Application Started
02:48:28:This is 64-bit application.
02:48:28:Product ID is NOT installed
02:48:28:Found ProductID:{A193A8C7-CBE7-4F3B-887F-6B03EE43A208}, ProductName:Microsoft System Center Service Manager SP1, Version:7.0.6555.128
02:48:28:Found SMServer components
02:48:28:Found SMConsole components
02:48:28:Setup is running from: c:\SCSM2012\amd64\Setup
02:48:28:Using local Analysis server as default instance
02:48:28:Using 'DWASDataBase' as default Analysis server database name
02:48:28:Using 'Default' as default Analysis server database file path
02:48:29:Current UI culture (en-US) is not supported. Trying Neutral culture.
02:48:29:Found c:\SCSM2012\amd64\Setup\en\SCSM_license.rtf.
02:48:29:Current UI culture (en-US) is not supported. Trying Neutral culture.
02:48:29:Found c:\SCSM2012\amd64\Setup\en\SCSM_EvalLicense.rtf.
02:48:29:Current UI culture (en-US) is not supported. Trying Neutral culture.
02:48:29:Found c:\SCSM2012\amd64\Setup\en\PrerequisiteInputFile.xml.
02:48:29:Found c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:48:29:All vital setup files found.
02:48:29:Upgrading Service Manager 7.0.6555 with 7.5.1561
02:48:29:Checking dependencies for Server upgrade...
02:48:40:Managment server is registered with Datawarehouse 'TESTSER'
02:48:42:Datawarehouse is up-to-date
02:48:42:Getting Management Group information from TESTSER:ServiceManagerNew
02:48:42:[GetManagementGroupPropertiesFromDB]: Opened the DB connection using Data Source=TESTSER;Initial Catalog=ServiceManagerNew;Integrated Security=True;Persist Security Info=False.
02:48:42:[GetManagementGroupPropertiesFromDB]: Found Management Group information.
02:48:42:[GetManagementGroupPropertiesFromDB]: Found Primary SDK server:..net.
02:48:42:Validating SmAdminRoleGroup
02:48:43:Checking MU OptIn state
02:48:43:MU is not opted in
02:48:43:Start adding DataItems
02:48:43:System Center Service Manager Install
02:48:44:Final Install Tasks
02:48:44:Done adding DataItems
02:48:46:Getting Domain List
02:49:35:LoadPrerequisites: Start adding ComponentTitles
02:49:35:LoadPrerequisites: Start adding DataItems
02:49:35:Memory check
02:49:36:Microsoft SQL Server 2008 Analysis Management Objects
02:49:36:Memory check
02:49:36:Processor speed check
02:49:36:Processor speed check
02:49:36:Processor speed check
02:49:36:IIS check
02:49:36:ASP.NET check
02:49:36:Basic Authentication check
02:49:36:Windows Authentication check
02:49:36:Microsoft .NET Framework 4 check
02:49:36:Windows Service Pack check
02:49:36:Microsoft Report Viewer Redistributable check
02:49:36:PowerShell 2.0 check
02:49:36:SharePoint Server 2010 check
02:49:36:SharePoint Farm Administrator check
02:49:36:SharePoint Server 2010 configuration check
02:49:36:ADO.NET Data Services Update check
02:49:36:Microsoft SQL Server 2008 Native Client check
02:49:36:Language Pack for SharePoint Server 2010 or SharePoint Foundation 2010 - English check
02:49:36:LoadPrerequisites: Done adding prerequisites checks
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Memory check prereq.
02:49:36:CheckPrerequisites: Logic Type:and MemoryCheck-8gbWarn: 0
02:49:36:
02:49:36:CheckPrerequisites: Memory check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Microsoft SQL Server 2008 Analysis Management Objects prereq.
02:49:36:Entered RequiredAMO
02:49:36:Trying alternate method of detection using Assembly.Load
02:49:36:CheckPrerequisites: Logic Type:and AMO-err: 0
02:49:36:
02:49:36:CheckPrerequisites: Microsoft SQL Server 2008 Analysis Management Objects: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Processor speed check prereq.
02:49:36:CheckPrerequisites: Logic Type:and ProcessorSpeedCheck2.5MHz-Warn: 0
02:49:36:CheckPrerequisites: Logic Type:and ProcessorCoreCheck2Core-Warn: 0
02:49:36:
02:49:36:CheckPrerequisites: Processor speed check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Windows Service Pack check prereq.
02:49:36:CheckPrerequisites: Logic Type:and Win2k8R2Sp1Check-Err: 0
02:49:36:CheckPrerequisites:
02:49:36:CheckPrerequisites: ProductType was not a match. Looking for: LanmanNT Found: ServerNT
02:49:36:CheckPrerequisites: Logic Type:or Win2k8R2Sp1DCCheck-Err: 2
02:49:36:CheckPrerequisites:
02:49:36:CheckPrerequisites: The value 6.1.7601.65536 was not within the range 6.2.0 to 9.9.9999.
02:49:36:CheckPrerequisites: Logic Type:or WinSrvrVNextCheck-Err: 2
02:49:36:CheckPrerequisites:
02:49:36:CheckPrerequisites: ProductType was not a match. Looking for: LanmanNT Found: ServerNT
02:49:36:CheckPrerequisites: Logic Type:or WinSrvrVNextDCCheck-Err: 2
02:49:36:
02:49:36:CheckPrerequisites: Windows Service Pack check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Microsoft Report Viewer Redistributable check prereq.
02:49:36:Entered RequiredReportViewer
02:49:36:CheckPrerequisites: Logic Type:and RptVwrCheck-err: 0
02:49:36:
02:49:36:CheckPrerequisites: Microsoft Report Viewer Redistributable check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking PowerShell 2.0 check prereq.
02:49:36:CheckPrerequisites: Logic Type:and PowerShell2Check-err: 0
02:49:36:CheckPrerequisites: Logic Type:or PowerShell2Check32-err: 0
02:49:36:
02:49:36:CheckPrerequisites: PowerShell 2.0 check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking ADO.NET Data Services Update check prereq.
02:49:36:Loading System.Data.Services.Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
02:49:36:Found version 3.5.30729.5420
02:49:36:CheckPrerequisites: Logic Type:and ADODotNetDataServicesHotfix-err: 0
02:49:36:
02:49:36:CheckPrerequisites: ADO.NET Data Services Update check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Microsoft SQL Server 2008 Native Client check prereq.
02:49:36:CheckPrerequisites: Logic Type:and SQLNCLI10-err: 0
02:49:36:
02:49:36:CheckPrerequisites: Microsoft SQL Server 2008 Native Client check: Passed
02:49:36:
02:49:36:**************************************************
02:49:37:CheckPrerequisites: Return Value 0
02:49:39:Doing Pre-Upgrade checks...
02:49:39:Validating database ServiceManagerNew on SQL Server TESTSER
02:49:39:Validating SQL Instance TESTSER
02:49:39:SQL Server: TESTSER
02:49:39:SQL Server version: 10.50.1600.1
02:49:39:Full text search installed: True
02:49:39:Checking if '\administrator' is Sysadmin Or (SecurityAdmin And DbCreator) on SQL Instance TESTSER
02:49:39:Stopping Service OMSDK on server
02:49:39:Starting Service OMSDK on server
02:49:41:Stopping Service OMCFG on server
02:49:44:Starting Service OMCFG on server
02:49:47:Validating Path C:\Program Files\Microsoft System Center\Service Manager 2010\
02:49:47:Checking for available free disck space
02:49:47:Checking directory write access
02:49:47:*** Pre-Upgrade checks passed ***
02:49:47:QuickFixEngineeringHandler: Unable to LoadQuickFixEngineeringFile.
02:49:47:SetProgressScreen: StartMinorStep.
02:49:47:statusUpdate: Resetting progress bar.
02:49:47:ProcessInstalls: Install Item System Center Service Manager Install has a Preprocessing delegate of SystemCenterServiceManagerPreinstallProcessor. Launching it now.
02:49:47:SetProgressScreen: Init MSI Install progress.
02:49:47:statusUpdate: Resetting progress bar.
02:49:47:LaunchMsi: Msi mutex is not in use.
02:49:47:LaunchMsi: MSI to launch is: c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:49:47:LaunchMsi: Turning off the internal UI for c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:49:47:LaunchMSI: Enable logging for the MSI at C:\Users\administrator.\AppData\Local\Temp\2\\SCSMInstall02.log.
02:49:47:LaunchMsi: MSI c:\SCSM2012\amd64\Setup\Server\SM.msi is not in silent mode. Setting the external UI.
02:49:47:LaunchMsi: Launching c:\SCSM2012\amd64\Setup\Server\SM.msi
02:49:52:statusUpdate: Resetting progress bar for MSI: MaxValue 58857
02:50:09:statusUpdate: Resetting progress bar for MSI: MaxValue 345710070
02:50:09:Install Progress - (ProcessComponents) Updating component registration
02:50:09:statusUpdate: Resetting progress bar for MSI: MaxValue 345710070
02:50:10:Install Progress - (StopServices) Stopping services
02:50:16:Install Progress - (_StopNamedServices_HealthService.80B659D9_F758_4E7D_B4FA_E53FC737DCC9) Stopping Health services
02:50:17:Install Progress - (RemoveODBC) Removing ODBC components
02:50:17:Install Progress - (RemoveFiles) Removing files
02:50:17:Install Progress - (CreateFolders) Creating folders
02:50:17:Install Progress - (InstallFiles) Copying new files
02:50:30:Install Progress - (_CreateDatabase) Creating Database
02:50:30:Install Progress - (_ExecuteSqlScripts) Configuring Database
02:52:07:Install Progress - (ExecuteSqlStrings) Executing SQL Strings
02:52:07:Install Progress - (CreateShortcuts) Creating shortcuts
02:52:07:Install Progress - (WriteRegistryValues) Writing system registry values
02:52:08:Install Progress - (_InstallServerPerfCounters.D2179E31_E456_401A_A820_CEBB135E3429) Installing Server Performance Counters
02:52:12:Install Progress - (WriteEnvironmentStrings) Updating environment strings
02:52:12:Install Progress - (_Rollback_UninstallBIDMOF.68918168_3885_4F75_BBF8_0CC84213F8D1) Rolling back BID MOF Installation
02:52:23:Install Progress - (GenerateScript) Generating script operations for action:
02:52:24:Install Progress - (_MPProcessorDeferred) Importing Management Packs
02:52:25:Install Progress - (_ExecuteSqlScripts) Configuring Database
02:52:26:Install Progress - (RegisterUser) Registering user
02:52:26:Install Progress - (RegisterProduct) Registering product
02:52:26:Install Progress - (PublishComponents) Publishing Qualified Components
02:52:26:Install Progress - (MsiPublishAssemblies) Publishing assembly information
02:52:26:Install Progress - (_ConfigureConfigService.D2179E31_E456_401A_A820_CEBB135E3429) Configure Config Service
02:52:26:Install Progress - (_CreateInstanceQualityRelationship) Creating Default Instances, Qualities And There Relationships
02:52:26:Install Progress - (PublishFeatures) Publishing product features
02:52:26:Install Progress - (_StartNamedServices_HealthService.80B659D9_F758_4E7D_B4FA_E53FC737DCC9) Restarting Health Service
02:52:26:Install Progress - (PublishProduct) Publishing product information
02:52:26:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:52:26:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:57:32:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:57:44:An error occurred while executing a custom action:_RegisterExtensionsDeferred
Upgrade failed after making permanent changes to this management server. A disaster recovery procedure will be necessary to rebuild this machine before attempting upgrade again. Consult the User Guide to determine which action to take next.
02:57:44:Install Progress - (Rollback) Rolling back action:
02:57:44:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:57:44:statusUpdate: Resetting progress bar for MSI: MaxValue 3
02:57:44:Install Progress - (Rollback) Rolling back action:
02:57:44:statusUpdate: Resetting progress bar for MSI: MaxValue 10525
02:58:43:MsiInstallProduct finished for msi c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:58:43:LaunchMSI: Setting rollback to true
02:58:43:LaunchMSI: MSI c:\SCSM2012\amd64\Setup\Server\SM.msi returned error 1603:Fatal error during installation
02:58:43:ProcessInstalls: Install Item System Center Service Manager Install failed to install. We did not launch the post process delegate.
02:58:43:SetProgressScreen: FinishMinorStep.
regards Sundaresan.CJeremiah,
We ran into this as well. One of two options:
1.) Just run a repair on the SQL Server installation
2.) Repair the WMI settings on the SQL Server as descibed here:
http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/2a91d03e-a685-495e-89ac-a591ec5871f6/
bb -
CUCM 8.6.2 to 9.1.2 Upgrade fails
I am trying to complete an upgrade of CUCM 8.6.2 to 9.1.2 however the upgrade fails at the very end - I have attempted this 4 times in various different ways from using SFTP to local media I get the following error;
HWModel=7835I3
CPUCount=1
CPUType= Intel(R) Xeon(R) CPU E5504 @ 2.00GHz
CPUSpeed=2000
MEMSize=4096
BIOSVer=IBMCorp. -[D6E150CUS-1.11]- 02/08/2011
ObjectId=1.3.6.1.4.1.9.1.585
OSVersion=UCOS 5.0.0.0-2
SerialNumber= ********
VendorOID=1.3.6.1.4.1.2]|<LVL::Info>
05/17/2014 13:54:49 upgrade_install.sh|Cleaning up download...|<LVL::Info>
05/17/2014 13:54:49 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
05/17/2014 13:54:49 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
05/17/2014 13:54:51 upgrade_install.sh|Removing /common/download/9.1.2.10000-28>
05/17/2014 13:54:51 upgrade_install.sh|Started auditd...|<LVL::Info>
05/17/2014 13:54:52 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
05/17/2014 13:54:52 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::>
05/17/2014 13:54:52 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
05/17/2014 13:54:52 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000>
05/17/2014 13:55:02 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade>
05/17/2014 13:55:02 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
05/17/2014 13:55:02 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock >
05/17/2014 13:55:02 upgrade_install.sh|is_upgrade_in_progress: Already locked b>
05/17/2014 13:55:02 upgrade_install.sh|release_upgrade_lock: Releasing lock (pi>
Installation of UCSInstall_UCOS_9.1.2.10000-28.sgn.iso failed
An unknown error occurred while accessing the upgrade file.
A system reboot is required when the upgrade process completes or is canceled. .
I have previously used this ISO for other clients without an issue and have checked the MD5 is correct
Has anyone else experienced this issue?
Thanks,
RichardWe have got this resolved, after raising a case with TAC they identified that we were hitting the following bug;
CSCub53409
The detail on the bug is very limited but in our case it was caused by an issue with the numbering plan, GBNB 1.1(21) - we upgraded to the latest version 1.1(29) and the upgrade has now completed. -
Repository upgrade fails 11.1.0.7 db -10.2.0.5 GC patchset
Installing GridControl 10.2.0.5 on Windows 2003 Server SP2. Initial install successful of 10.2.0.2 using existing database 11.1.0.7. The database was created new to use for GC. Patchset no problems until Configuration Assitant step "Repository Upgrade" failed with errors:
rem Copyright (c) 1999, 2009, Oracle. All rights reserved.
oracle.sysman.emcp.oms.RepositoryPatchUpgrade -verbose
oracle.sysman.emcp.oms.OmsPatchUpgrade -configureOms
oracle.sysman.emcp.aggregates.ConfigPlugIn
oracle.sysman.emcp.oms.StartOMS -configureOms
oracle.sysman.emcp.oms.EMCLISetup
oracle.sysman.ccr.configCCR.ConfigCCRPlugIn
oracle.sysman.ccr.configCCR.ConfigRepeaterPlugIn
Tried to find cause of errors and cannot seem to understand why this step failed.
Considering uninstalling GC and Oracle 11g and reinstalling GC with "new database" option.
Anyone successful at installing GC 10.2.0.5 with an 11g database?
Thank you,
Curt Swartzlander
DBApasinc wrote:
Can anyone help me figure out why the domU is just hanging/blocked?It's not hanging (blocked just means it doesn't need the CPU) -- it's just switched into a graphic mode that the console view can't display. You can either VNC into the guest, or change the kernel boot parameters by removing rhgb quiet and replacing them with console=xvc0 -- this should allow you to see the full boot process and answer the first-boot interview questions without using VNC.
You can get the VNC details by running: virsh dumpxml <domain ID> and you can get the domain ID from the xm list output. -
How do i change the $Date variable format on an Ironport ESA to be DD/MM/YYYY
I have an Ironport ESA running ASyncOS 7.6 and i use the $Date variable in notification emails. It is currently formatted in the US way of MM/DD/YYYY but we need it to be formatted as DD/MM/YYYY. Is there any way to do this? The time zone is correct but i can't find anywhere to modify system variables.
There doesn't appear to be any way to change the formatting of that variable. Perhaps you can make use of $Timestamp or $GMTimeStamp instead?
-
On Windows 7 PC, got the "upgrade iTunes" notice this morning, said sure, but the upgrade failed, now I can't access iTunes "invalid permissions"
I wasn't paying attention so I don't know the precise error I got on the upgrade failure.
All other iTunes upgrades have been fine...no brainers. Done several on this W7 PC.
If I re-download and install a fresh iTunes I assume I will lose my library...true? Can I find and save off my library so I don't have to "discover" all my music which is scattered all over the PC and a 1T attached USB drive.
Or is there some way to get the iTunes upgrade to successfully restart and install correctly?
Help!Hello there, Konami84.
The following Knowledge Base article provides some recomendations for troubleshooting:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hey all
I had a problem printing a pdf on my mac, and then tried to upgrade my mac driver and printer firmware.
But the firmware upgrade failed for some unknown reason. And now the printer just have the ready and attentions lights on constantly.
I have tried to restart and reset the printer many times, and tried the HP firmware upgrade utility several times, with no luck. It just say it was "failed to upgrade"
Any idea what to do ??
My printer is a HP Laserjet Pro CP1025nw
Thanks
JanHello Jan
It definitely sounds like the firmware update failed. Firmware is like a devices Operating System. Without it, it can't do much. This is backed by the "failed" message and that your printer reports it has version 0.
The printer will need to be serviced. Please call HP Phone Support at 1-800-474-6836.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue. -
SCOM 2012 R2 agent upgrade fails crippling agents
Running into a large amount of SCOM agents that are failing the upgrade from 2012 SP1 to R2 and would appreciate any feedback from my SCOM community colleagues. Warning this issue is not for the faint of heart.
Plan:
I am in the process of upgrading 1900 manually installed SCOM 2012 SP1 agents to R2. I am using SCCM to deliver the upgrade using the standard sanctioned upgrade parameters.
Momagent.msi /qn /l*v %SystemDrive%\SCOM2012AgentUpgrade.log AcceptEndUserLicenseAgreement=1
Problem:
I have run into a problem where on a larger group of systems, 165 servers, where the upgrade fails and leaves the agent in a crippled state. At this point the agent cannot be removed cleanly via add remove, nor can a straight install of the agent
be done. What is required is a manual removal of registry keys and then a clean install of the agent can be performed to remediate. This is no problem and I am able to do this. (Note: all other methods of agent removal did not work ie:
Cleanmom.exe utility or add remove)
Task:
Seeing that we need to do agent upgrades in the future it would be great to know why this happened so we can plan for this in the future.
Notes:
Seems like a random sample of servers (2003/2008) with different applications running on them so that doesn't help in narrowing things down.
Looking at the MSI log, I see a common issue among systems that had this problem.
******* Product: {387306D9-78CE-4E0E-B952-28A50CC8B3EE}
******* Action:
******* CommandLine: **********
MSI (s) (7C:7C) [08:08:43:668]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (7C:7C) [08:08:43:668]: User policy value 'DisableMedia' is 0
MSI (s) (7C:7C) [08:08:43:668]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Looking for sourcelist for product {387306D9-78CE-4E0E-B952-28A50CC8B3EE}
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Adding {387306D9-78CE-4E0E-B952-28A50CC8B3EE}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Now checking product {387306D9-78CE-4E0E-B952-28A50CC8B3EE}
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Media is enabled for product.
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Trying source C:\WINDOWS\SysWOW64\CCM\Cache\LFG00446.1.System\i386\.
MSI (s) (7C:7C) [08:08:43:668]: Note: 1: 2203 2: C:\WINDOWS\SysWOW64\CCM\Cache\LFG00446.1.System\i386\MOMAgent.msi 3: -2147287037
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (7C:7C) [08:08:43:668]: Note: 1: 1706 2: -2147483647 3: MOMAgent.msi
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Processing net source list.
MSI (s) (7C:7C) [08:08:43:668]: Note: 1: 1706 2: -2147483647 3: MOMAgent.msi
MSI (s) (7C:7C) [08:08:43:668]: SOURCEMGMT: Processing media source list.
MSI (s) (7C:7C) [08:08:44:744]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (7C:7C) [08:08:44:744]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (7C:7C) [08:08:44:744]: Note: 1: 1706 2: -2147483647 3: MOMAgent.msi
MSI (s) (7C:7C) [08:08:44:744]: SOURCEMGMT: Processing URL source list.
MSI (s) (7C:7C) [08:08:44:744]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (7C:7C) [08:08:44:744]: Note: 1: 1706 2: -2147483647 3: MOMAgent.msi
MSI (s) (7C:7C) [08:08:44:744]: Note: 1: 1706 2: 3: MOMAgent.msi
MSI (s) (7C:7C) [08:08:44:744]: SOURCEMGMT: Failed to resolve source
MSI (s) (7C:8C) [08:08:44:744]: Note: 1: 1714 2: Microsoft Monitoring Agent 3: 1612
CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (7C:8C) [08:08:44:744]: Product: Microsoft Monitoring Agent -- Error 1714.The older version of Microsoft Monitoring Agent cannot be removed. Contact your technical support group. System Error 1612.
Error 1714.The older version of Microsoft Monitoring Agent cannot be removed. Contact your technical support group. System Error 1612.
Action ended 8:08:44: RemoveExistingProducts. Return value 3.
Action ended 8:08:44: INSTALL. Return value 3.
Ok so the obvious is that the installer is looking for original source installation files and not able to find them. What is surprising to me however is that the product references a 32 bit scom agent guid
387306D9-78CE-4E0E-B952-28A50CC8B3EE, however this is a 64 bit machine. Our build process dictates that a 64 bit machine only receive a 64 bit SCOM agent.
Doing a search on this product guid I realized I skipped some other references at the top of the MSI log that might offer some more explanation...
MSI (s) (7C:8C) [08:08:11:896]: PROPERTY CHANGE: Adding OM_OM12_SP1_AGENT_FOUND property. Its value is '{8B21425D-02F3-4B80-88CE-8F79B320D330}'.
MSI (s) (7C:8C) [08:08:11:896]: PROPERTY CHANGE: Modifying OM_OM12_SP1_AGENT_FOUND property. Its current value is '{8B21425D-02F3-4B80-88CE-8F79B320D330}'. Its new value: '{8B21425D-02F3-4B80-88CE-8F79B320D330};{387306D9-78CE-4E0E-B952-28A50CC8B3EE}'.
MSI (s) (7C:8C) [08:08:11:896]: Skipping action: _StopCoreServices.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 (condition is false)
MSI (s) (7C:8C) [08:08:11:896]: Skipping action: _KillOMProcesses.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 (condition is false)
MSI (s) (7C:8C) [08:08:11:896]: Doing action: _Set_OM_AGENT_FOUND
Action ended 8:08:11: FindRelatedProducts. Return value 1.
MSI (s) (7C:8C) [08:08:11:896]: PROPERTY CHANGE: Adding OM_AGENT_FOUND property. Its value is '{8B21425D-02F3-4B80-88CE-8F79B320D330};{387306D9-78CE-4E0E-B952-28A50CC8B3EE}'.
Action start 8:08:11: _Set_OM_AGENT_FOUND.
MSI (s) (7C:8C) [08:08:11:896]: Doing action: _Set_MOMV3_AGENT_FOUND
Action ended 8:08:11: _Set_OM_AGENT_FOUND. Return value 1.
MSI (s) (7C:8C) [08:08:11:896]: PROPERTY CHANGE: Adding MOMV3_AGENT_FOUND property. Its value is '{8B21425D-02F3-4B80-88CE-8F79B320D330};{387306D9-78CE-4E0E-B952-28A50CC8B3EE}'.
Action start 8:08:11: _Set_MOMV3_AGENT_FOUND.
Well that is interesting, seems to me that in the first line the MSI installer reads the OM_OM12_SP1_AGENT_FOUND property and identifies this with a 64 bit agent guid (8B21425D-02F3-4B80-88CE-8F79B320D330), but then appends
the 32 bit guid at the end (387306D9-78CE-4E0E-B952-28A50CC8B3EE). This is the point of my confusion and my suspicion as the cause of the problem I am having.
Concluding thoughts:
Why does the installer seems to first recognizes a 64 bit agent, but then later changes it's property to include a 32 bit agent guid. Could a 32 bit agent have got on this 64 bit server based on the details of this log? Would this
cause my agents to fail the upgrade? I think so, but looking to bounce this over to another fellow SCOM colleague who may have wrestled with this before.
Thanks in advance if you took the time to read this and think about it. Extra points if you have any extra thoughts!
KeithHi,
Have you used Requirement to limit the platform when you deploy application with SCCM.
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Hello! I recently replaced my tragically crashed Macbook Pro 2008 with a newer model and transferred my volumous iphoto library of 20 000+ photos to my new machine. To be able to use my iphoto '08 library with Aperture I had to upgrade the library in the iphoto '11 version. I left the computer on during the day, and when I got back it seemed to work fine. I browsed my library in Aperture and could see all the thumbnails, but looking closer I noticed a small yellow warning triangle with an arrow in the corner of some pictures. Turns out all pictures from before ~2010 are lost! When I wiev the photos I see nothing but the infinite black of the data void.
Here's how I've tried to fix the problem:
1. Opening the iPhoto Library package in Finder. All the folders for the earlier dates are there, but they are empty. I notice no incorrect or impossible dating, which seemed to be a common problem among users who's libraries where corrupted during the upgrade process.
2. Rebuilding the iphoto library in iphoto. No effect.
3. Recovering the iphoto library from my Time Machine Backup. SInce my old hard drive was just 200 GB, I stored all pictures older than one year on my external hard drive (note that about half of those pictures were successfully imported/upgraded). Both the internal and the external hard drive where backed up using Time Machine on a NAS from Seagate (Black Armor 110, 3TB). I was able to access backed up files on my external drive through Time Machine on my old computer, but since it is now rendered unbootable I tried using Migration Assistant to let my new computer inherit the old backup. However, I could not find the backup of the external drive in Migration Assistant, just my old internal drive. When I tried to access the backup volume on my NAS through Finder it didn't show up (I could find it that way on my old computer).
4. Googling "iPhoto library upgrade failed", or "Inheriting Time Machine backup of external drive", and similarily desperately specific phrases - Nothing useful. Other people seems to have had problems with corrupt Libraries, but I'm not sure that's the case here.
My pictures must exist somewhere on my computer and in a backup on my NAS. I just can't find them! Do anyone have a clue to what may have gone wrong? I'm afraid the computer might have gone to sleep during the upgrade, because I didn't thinkabout adjusting the power saving settings before starting it. But since pictures 1-8000-something are missing, it doesn't seem to have worked properly during the whole beginning of the upgrade, not just during the middle. As I knew I had a backup of the library I didn't worry about upgrading the single functional copy. From now on I will think thrice before doing anything as serious as this.
I am eternally grateful for any answers that might help me recovering my photos!
//Teodor Nilsonb) I split up my photo collection into two iphoto libraries. One for the new photos stored on my internal HD and one for photos older than one year stored on my external HD
And exactly How did you Split up your iPhoto library?
c) I used Migration Assistant in an attempt to access the Time Machine backup of my old MBP from my new MBP (by inheriting the backup). When I made my backups, I made sure Time Machine included the external HD. But Migration Assistant could only find the backup of my Internal HD with the library of new photos!
And again
You should not use Migration assistant on an iPhoto library - it generally does not work
and
d) When signing in and mounting the NAS in Finder, I used to be able to see a Time Machine backup folder/icon. Now I was unable to locate it.
I believe you are using your NAS for your Time Machine backup. If your Time Machine backup and/or your iPhoto library is on a NAS you will have problems - both need to be on Mac formatted volumes - the least troublsome is a volume formatted Mac OS extended (journaled)
http://support.apple.com/kb/HT1427?viewlocale=en_US&locale=en_US
Manually preparing a new disk for Time Machine
If you want to erase a disk before using it with Time Machine, follow these steps:
Open Disk Utility (located in the Utilities folder).
Connect the disk if it isn't already attached.
In the left side of the Disk Utility window, select the disk you want to use with Time Machine.
Optional: If you want to partition the disk, click the Partition tab and select a layout. Make sure "Mac OS Extended (Journaled)" is selected in the Format menu for the partition that will be used for backups. Click Apply.
Click the Erase tab.
Optional: If you want to securely erase the disk, click Security Options to configure, then click OK.
Click Erase.
After erasing, open Time Machine preferences in System Preferences and configure as described in the section above.
Are the iPhoto libraries kept on an external drive formated Mac OS extended (journaled)? Or are they on the NAS? - If you are using the NAS for iPhoto and/or Time Machine that is the source of your problems
LN
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