IronPort SPAM plugin for Outlook 2003-2007

We are looking at rolling this out and just wondering if anyone can tell me how this plug-in works. We have a content filter that copies any mail to [email protected] to a mailbox that we look at to evaluate the amount of SPAM that our staff is reporting. Looks like when we use the plugin to report SPAM the content filter is not working. Any advice?

The spam plugin sends the email directly to https://ipas-complaints.ironport.com so you won't see it as an email going through the normal process.

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IronPort PlugIn for Outlook .enc files?

We have started to roll out the IronPort plugin for Outlook for both Encryption and SPAM reporting. On the SPAM reporting side I do see the e-mails that are getting reported but the e-mails are formatted differently.   I am guessing that the original e-mail being reported is now in the .enc attachment? Is there any way that I can view these so that I can see what kind of e-mail is being reported by my users? In the past I would check in on this from time to time and see if there were any mass e-mails that were getting through that I needed to create a custom filter for, now with these .enc files I'm not sure I can do that anymore.
I'll post one of the .enc files here in a bit.
Jason

So I can confirm that the new 7.4 Outlook plugin, feature does work to submit spam/phish/virus as plaintext. Basically you just need to set (ignore the attachment name option):
<report>
        <format>plain</format>
        <subject>Cisco Email Security Plug-in Report (${reportType})</subject>
</report>
Also for those upgrading to 7.4, be sure to manually upgrade yourself first, and set all your configurations using the BCE_config file first. Then follow the admin document for deploying the config file mass. The 7.3 and older config files will not work with the new plugin.
This configuration is only recommended if you will be checking report submissions or using some form of Phishing education solution and want to exclude these e-mails from actual submission. Here is a good outline how I implemented it. If anyone is interested I can probably do a quick video demonstration while it's all fresh in my mind and post it here.
1. Create one or more Quarantines (either on your central SMA or individual ESA/Ironport):
Example: Reported_TestPhish (delete after a period of time), Reported_Spam, Reported_Phish, Reported_Virus, Reported_Ham, Microsoft_Junk
2. create a Outgoing Mail filter that matches a header in your Test Emails so you can capturing them.
Example Match Content in Attachment: X-TEST(replace with your header) and if you use the Microsoft Report Junk Plugin, you should also use the condition to match the same text inside the mail body. Then point the action to Quarantine to your Report_TestPhish where after a period of time it will be deleted. I choose to use Quarantines rather then sending e-mails via notifications, but you could do this as well, for example if your Email Education provider can use the e-mail to track which employees reported the test e-mails for you.
3. Create individual Outgoing filters using the recipient email address to dump it into the right Quarantine. This will allow you to to not only Quarantine and view the messages, but also will add to your reporting. You can choose to use fewer Quarantines and filters to bundle together to fit your requirements.
4. Rather then adding these filters to your default policy, I suggest creating a new Outgoing Mail Policy called Report_Email (using the recipient email addresses). I then disable some of the policies such as DLP, A/V, and so on as needed and only apply the new filters we just created.
Hope this was useful for someone out there.

Need some help understanding plugin for Outlook

Testing out the 7.3 plugin for Outlook. I am not clear on how the flagging of spam/not spam etc. works. We have local IronPort devices. We are not cloud based. When a user flags a message as spam in the Inbox, the Admin Guide says Cisco updates the anti-spam filters so the user will not receive emails like this in the future. Not clear how this works. I understand the email is getting submitted to Cisco for analysis but how do they update spam filters for just that one user? I can understand if we were using a cloud device but as I said we have local hardware. Need to understand this process and the Admin Guide falls short of explaining it.

Reporting spam/phish from Outlook via the plug-in only does that. It is packaging up the message and sending the message example off to our @access.ironport.com address for submission from that end-user. The plug-in itself is not actually doing any work to update the anti-spam on your appliance. These submissions are a work by themselves that is submitted and then reviewed from the rules writing process. In time, these submissions are scored, updated, and then written into the current IPAS (IronPort Anti-Spam) rules sets that are published back out to the ESA(s) themselves. So - as long as your ESA is set to get updates (by default, each 5 minutes), then you will get the updated rules --- and these rules are for everyone globally.
Hope that helps! If not - let me know.
-Robert

Spotlight Plugin for Outlook 2011 available?

Hello,
does anyone know if there is a Spotlight Plugin for Outlook 2011? Now I can't preview the messages if they come up in a search. Google, the Apple and the Microsoft website do not seem to contain any information on this.
Kind Regards,
Edwin

This plug-in is fine, but it works only if Outlook is running.
I have both Mac Mail and Outllook 2011 installed on my MacBook and I was going crazy because Spotlight shows by default the Outllook mails in the result list - and they can't be properly previewed.
To disable Outllook mails in Spotlight results, just add the "Microsoft User Data" folder (which lies in your Documents folder) to Spotlight's "Privacy" section.
Spotlight will now show mails as Mac Mail in the result list an you'll be able to preview them.
Of course your Exchange account(s) need to be proprerly set up in Mac Mail.
Hope that helps.

Voicemail plugin for outlook

Hello:
Any info about developing a voicemail plugin for outlook using JMF? Or any such stuff already available?
I have to provide my users a voicemail recording/sending option in their outlook clients. Similarly they should be able to listen to received voicemails using a control or something like that in their outlook interface.
On the other hand, I also need to provide to my users coming through my webmail interface with this option of sending/listening voicemails.
Please suggest how can JMF be useful to develop/integrate these features.
Thanks
candidcarper

Hello:
Any info about developing a voicemail plugin for outlook using JMF? Or any such stuff already available?
I have to provide my users a voicemail recording/sending option in their outlook clients. Similarly they should be able to listen to received voicemails using a control or something like that in their outlook interface.
On the other hand, I also need to provide to my users coming through my webmail interface with this option of sending/listening voicemails.
Please suggest how can JMF be useful to develop/integrate these features.
Thanks
candidcarper

RSS add-on for outlook 2003

Can someone recomend an add-on to outlook 2003 for RSS feeds. My Aunt has 2003 and her son is using iphone to send rss photo updates. She does not need to go any higer in the office food chain at this time. Since I support her, a stable and easy to use RSS
add-on is appreciated
John Lenz

Hi John,
If you’re looking for a free utility that can help you access RSS feeds from within Outlook, check out the RSS Popper (http://rsspopper.blogspot.com/2004/10/home.html)
Once you have the plugin installed, you’ll see a new folder called
RSS in the All Mail Folder. You can access the folder quickly by pressing
CTRL + Y and then hitting R followed by
Enter.
Hope that helps.

SSL email changes do not work in Outlook 2003 & 2007

Received the email about changing email account settings. Made the changes in Outlook 2003 (on one laptop) and Outlook 2007 on 2 others - as shown on the help page, but they don't /didn't work. Operating systems include Windows 7, Vista, and XP. I could no longer send nor receive. It did not work in either my iPhone, nor the other three laptops. Consequently, an important email took me 30 mins to send - had to go back to original settings. What is going on?
Regards, itsnotme

WAKE UP VERIZON - THIS ISSUE HAS 100'S OF COMPLAINTS; COUNT THEM.
PLEASE RETRACT THE NOTICE UNTIL YOU HAVE FIELD TESTED, AND/OR UNTIL AFTER YOU HAVE MIGRATED YOUR SERVERS TO ACCEPT THE NEW SECURITY SSL SETTINGS.
THIS IS ANNOYING.

Sync Issue for Outlook 2003 Resolved

First let me say that this has been a bit of a laborious project. I was able to successfully resolve the sync issue on my connection and was replicated on a second machine and second iPhone using the same process.
NOTE: This worked with the following: Windows XP Pro, (Version 2002 SP2) and Outlook 2003. Your results may vary!
With your iPhone NOT connected, do the following:
Go to the Microsoft Website under Downloads and be certain you have the latest Service Pack 2 for Outlook and all other Windows security updates downloaded installed on your machine, then (IMPORTANT!) RE-START your machine!
In Outlook:
1. Go to Tools/Options/Other/Advanced Options/COM Add-Ins
2. There should be two add-ins listed:
- iTunes Outlook Addin
- Outlook iTunes Sync Addin
3. Be sure the boxes are checked for both items.
4. Then under Help/About/Disabled Items, highlight and enable the iTunes add-in, if it is still disabled.
5. Close Outlook, and RE-START your computer.
(Seems these add-in gets written into the Windows registry as well as the Outlook add-in manager.)
6. Open Outlook and check Help/About/Disabled Items and the COM Add-ins to be sure the add-ins are recognized.
Connect your iPhone and sync. Once the sync process is complete, check your phone for any/all synced items...
Again, once this process worked on my machine, and was replicated on a second machine (Same OS, and Outlook version) so I know it can be done successfully without help from Apple tech support.
I'd be curious to hear from anyone trying this process to see if this works in a different setting, (i.e. OS version, etc.)
Good luck!
Dell Windows XP Pro
Dell Windows XP Pro

NOTE: This worked with the following: Windows XP Pro,
(Version 2002 SP2) and Outlook 2003. Your results may
vary!
With your iPhone NOT connected, do the following:
[laborious process omitted]
Again, once this process worked on my machine, and
was replicated on a second machine (Same OS, and
Outlook version) so I know it can be done
successfully without help from Apple tech support.
I'd be curious to hear from anyone trying this
process to see if this works in a different setting,
(i.e. OS version, etc.)
I tried this, including rebooting my iPhone prior to resyncing it with Outlook, and there was no joy.
My symptom is that I can enter calendar items on the iPhone, and they appear on Outlook, but I can't enter calendar items on Outlook and have them appear on the iPhone.
My suspicion is this: I have multiple email accounts feeding into my Outlook account. I think that may have something to do with it. I've been waiting and reading the forums here, because I've been concerned that the iPhone support calls would be flooding in. But this is starting to be pretty annoying, so I'm going to try to call Apple and see if they can help. (And also with the "no additional mailbox" problem, which is also pretty durn annoying.)
If I find an answer, I'll post.

How to make iTunes to be a trusted indentified program for Outlook 2003

Hi, I am an user of the synchronising utilities of my iPod and my Mobile phone. When I connect them they both synchronise the contacts and agenda from Outlook 2003. Now, my Nokia utility does the job without any user input. iTunes however does popup the question if I want to allow this.
My question is, is there any way that I can ask Apple to become a trusted application, so this pop-up will not be presented?
See http://office.microsoft.com/en-gb/assistance/HA011127891033.aspx
P4 3,2 Ghz @ Asus P5P800 Windows XP Pro

Is there a reason why "Job Set Steps" cannot be used, that is is there a reason you need to do this programmatically ?
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

Configuring Cisco/IronPort plugin for Outlook with CRES

With the discontinuation of the IronPort IEA appliances we are getting ready to move from our on-premise IEA appliances to CRES. I have a demo key for Encryption that I am running on my C660s and I have an Outlook client configured with the Email Security Plug-In version 7.2.0.39. Currently the Outlook Plug in is configured to point to our on premise IEA appliances for the Server URL attribute in Desktop Encryption Options and is working great.
My question is, what do I use to connect it to CRES for desktop encryption?
The Admin guide "Cisco IronPort Email Security Plug-in 7.2 Administrator Guide" page 4-46 just says "Server URL Enter the URL for your Encryption server."
Thanks

Hi Jason,
Thanks for your question. The short answer is https://res.cisco.com:443 HOWEVER please note the following two points. First, you will need a CRES account, so that you can download a token to use with the plugin, to authenticate to CRES; you cannot use the default token which you have probably been using with your IEA. Second, using the current Outlook plug-in version 7.2 with CRES is not supported; it works, but it is not supported. There are plans to release a supported version.

SCCM Installation Ironport Plugin for Outlook - CustomConfig files

I'm attempting to install the Ironport Plugin via SCCM. Our client is version 7.2.0.039. Pretty standard executable install, however, I need to use the UseCustomConfigs switch to set configurations in the client when it reaches our 2500 machines. My issue is with the syntax of the UseCustomConfigs switch. I am running the CiscoEmailSecurity-7-2-0-039.exe from a local folder on our SCCM server, not via UNC. I have the executable, the setup.iss, and the 2 config files that I need in that working directory. Below is the syntax I've tried. SCCM attempts to retry the install, but of course it fails......
CiscoEmailSecurity-7-2-0-039.exe /s /v"UseCustomConfigs=" /qn /f1 "setup.iss"
I guess my hangup is what do I put after the "=" if I'm running it from the directory that the executable is running from.....

Yes and no.....I did get the install to roll out via SCCM. It does install, but it fails more than half of the time. I'm then forced to use the Right Click Toolkit to rerun the advertisement on the machines that it "failed" on, and then it installs. I always end up with error code -3. In some cases it has failed because the user had Outlook open, but in other cases, it fails and I've got no real clue as to why......

Adobe plugin for Outlook in 2013 unable to configure to load at startup

Windows 7 Pro, Office 2013 Home and Business
I don't see a registry key for the plugin, there's no properties in Outlook for the plugin
Manually loads properly and functions properly, however unable to configure it to load when Outlook starts.
Any ideas?

Hi jeremyh77032804,
Please open Outlook and go to 'Tools > Options > Add-Ins' and select 'COM Add-ins' option under Manage label and click Go.
From the new dialog box that appears, select Acrobat PDFMaker Office COM Addin and click OK.
Also, please confirm the location of PDFMaker add-in is under "C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\Mail\Outlook"
Do you have the administrative privileges to this location specified above?
Please let me know.
Regards,
Anubha

Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled

I have a user that has Windows 7 (32 bit) and Oultook 2013 (also 32 bit). The export to PDF plugin did not work with Acrobat X so we upgraded to Acrobat XI, however this plugin crashes and "disappears" quite often, requiring the user to open the settings and re-enabling the plugin. This will also occasionally cause Outlook to crash. Any suggestions on how to resolve this or at least further troubleshoot?

There is a known problem with Acrobat and the Outlook plug-in for PDF export, both with 32-bit and 64-bit Office. Simply stated, as you convert more e-mails, especially HTML-based e-mails laden with images, a memory leak causes Acrobat to run out of memory.
If you are experiencing this particular problem, the “fix” is to monitor (via the Windows Task Manager), a process with a name beginning with HTML2PDFWrap. If its “Memory (Private Working Set) begins to approach 1,500,000 K in size, at any time in which you are not doing a conversion of one or more Outlook messages to PDF, right click on that process in the Windows Task Manager and select “End Process.” The next time you need to convert an Outlook message to PDF, Acrobat will automatically restart that process.
(Note that a bug has been filed with Acrobat Engineering and we are awaiting a fix to the particular issue described above.)
- Dov

Emails push to iPhone and OWA instantly but greatly delayed to Outlook 2003/2007/2010/2013 Clients

I know this is an Exchange 2013 forum but i can;t seem to locate the 2010 forum.
We recently migrated over to exchange 2010 from 2003 and everything went well until emails were delayed when being delivered to outlook clients. Sometimes up to 15 mins. OWA and ActiveSync clients receive their emails instantly. I know the delay
takes this long because i see it arrive in my phone and then i wait for it to arrive into outlook. i even disabled Cached mode and we still experience delay issues.
Exchange is a single multi role install VM with ScanMail Trend Micro.
Am i missing something here?

Hi Viscor,
How long the emails delayed in Outlook?
Please check the message header to verify whether there is anything abnormal.
How about other Outlook clients? If only one end user has this delay issue, please try to run Outlook under safe mode.
Thanks
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Mavis Huang
TechNet Community Support

Adobe Reader & Outlook 2003/2007 send to email

I have multiple Windows XP users experiencing this problem when trying to send and PDF file through email.
Adobe-File-send through email.
Adobe and the email gets locked up with the following error message:
"Microsoft Office Outlook, The operation failed due to network or other communication problems. Check your connections and try again."
It seems that if the users send the email within 30 seconds the email sends ok but if the wait past 30 - 60 seconds thats when the above error occurs.
Microsoft said this an adobe issue and Adobe said they had the fix for Acrobat users to upgrade to version 9 but when I told them I'm using Adobe reader 9 and I have the same problem they told me adobe reader users have to use the forums for support.???
Has anybody seen this before and have you found a workaround?

I have been seeing this off and on. It is rarely consistent and I have been waiting to find a PC that could reproduce this. I finally got one and was able to reproduce the issue about a dozen times back to back, often when the message has been open for a couple minutes. I have been using Windows Debug tools to isolate the culprit and capture a dmp file to analyze. In each instance of the problem a hang is produced after clicking OK to the message. This is where I have been starting the capture. In our case all the dumps of outlook.exe show the culprit as being valkyrie.dll, an add-in associated with Symantec Enterprise Vault. After disabling the add-in, the issue could not be reproduced. I am not 100% convinced though. I would like to know if other dumps outside of our environment point to the same culprit.
To capture a dmp file you will need to install the debugging tools for windows from Microsoft. Once installed, go into the folder where it is installed (C:\Program Files\Debugging Tools for Windows (x86) by default) and run adplus.vbs. Dont worry about the details now, just click OK or Yes to the prompts. You will use adplus from the command line when the issue happens. To do this:
Create the problem and click OK to the "The operation failed due to network or other communication problems. Check your connections and try again". Outlook should become unresponsive/hung up.
Open command window (Start>Run and type cmd).
Navigate to the folder where the debugging tools were installed (cd c:\program files\debugginf tools for windows (x86))
Create a dmp file by running the following: adplus -hang -pn outlook.exe(-hang will tell adplus that a there is a hung application you wish to dump and -pn specifies the process name)
A dialog box will indicate that a folder has been created in the windows debugging folder. It will be named something like Hang_Mode__Date_... The date and time will correspond to the date and time of when the dump took place. Go into this folder and verify there is a .dmp file. The name of the file corresponds to the process ID of the process, the process name, and date and time. The file can be fairly large since it consists of a memory dump.
To analyze this file, open Windbg from the exe or from Start>Programs>Debugging Tools for Windows>WinDbg.
Go to File>Open Crash Dump and locate the file above.
Dont worry about all the jiberish you initially see. In the empty line at the bottom run the following command: !analyze -v. While the file is being analyzed, the status message will say BUSY. Dont worry about the "Error: Symbol file could not be found..."
Look for the FAULTING_MODULE and MODULE_NAME. In our case the culprit this was ntdll and Valkyrie. As mentioned above, Valkyrie.dll is associated with the Symantec Enterprise add-in and this is what we are currently looking at with Symantec.
This is an example of the dump:
I would be interested to know what results you have found.

IronPort SPAM plugin for Outlook 2003-2007

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