IronPort support can't backup, repair or edit database?

Hello.
I'm totally confused. We have lost once the whole tracking database in M box, and luckily the box was active only few weeks, so like support suggested, we deleted the database.
And this happened again just few day's ago. Last two weeks (the old ones are ok) tracking messages are not accessible, any query gives:
Message Tracking
Errors have occurred:
The Message Tracking service is in the process of restarting. Please try again in 2-3 minutes.
Support checked and find that database last part is corrupt, I asked them just remove the corrupt one
so that new data will accepted.
Support said that they can't do anything and we must delete the whole database again.
This is not acceptable. Old data must not be deleted. It's not stone age. It's a basic database. Any database is editable.
I asked them to give us access to box and we will do it. Or we open the box and do it.
IronPort is a security product, and making backup from database is impossible and IronPort and Cisco doesn't have skills to dump or/and edit a database?
This sounds like a joke?
Any suggestion?

Unfortunately it's true. M series data could not be backup and/or restored.
This is a major problem.
The only solution is to have to M series in cluster. It's what we are doing.
But as far I know, M series cluster will work in the same way as C series in cluster mode, so each box has own database and the data will not be in sync between cluster members?
And about the data, if data is not possible to recover on backup (actually I don't believe that), why is impossible to push the data again from C series boxes, as the original tracking data is still there?
On ESA (C-Series) "clustering" refers to Centralized Management, where configuration changes are kept synced between a group of appliances in a cluster.
On SMA (M-Series), I don't think we use the term clustering, but we do have the ability to have two M-series pull the same data from a group of ESAs, which effectively creates a backup.
Karl Young
Cisco IronPort Product Support Engineer
Email Security Appliances

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Hello Apple Support Communities! This is my first post. Hope this finds you all well My first year as an Apple user. I bought a 2-Tb TC and am running my first backup to my MacBook as I write this.
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By default an external drive is excluded.. the list is odd.. if I plug a drive into the mac.. it immediately is listed as excluded.
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IronPort support can't backup, repair or edit database?

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