IRQL_not_Less_Or_Equal T400

We're getting a very strange problem on any T400 we try something on. Alot of our users have 3G dongles that they use. The dongle in question is an E170 HSPA model.
When we insert the BT dongle to the machine, a piece of software installs itself which is needed for the dongle to work, called BT Access manager. The installation works fine. Now, after installation the software boots up and at the point of connection we get this issue on BSOD.
"A problem has been detected and is shutting down your computer to prevent further damage"
IRQL_Not_Less_Or_Equal
(Further down the page):
Technical Information:
***Stop: 0x000000A (0x00453041, 0x00000016, 0x00000000, 0x804F8A68)'
I have done the following in no particular order.
Defrag on C:
System Restore to three seperate points
Lenovo Restore and Recovery
Complete reinstallation of Windows XP SP3 and completely up to date patches and updates.
Every driver in existence for the BT dongle
Changed drivers for the internal network card. (new and old)
Changed drivers for the wireless adapter (New and old) 
I am currently doing an SFC check as a last resort. I have spoken to BT about the issue to see if it's something they're aware of, however this is the first instance they've heard of. I have also logged a call with Lenovo however they're being particularly useless on a number of calls so I've given in on that.
I have installed this on a number of others laptops, namelt HP's and Dells with no errors or issues at all.
Does anyone have any advice at all about this as we're currently upgrading all of our users to these T400's and the majority of them will be using these dongles.
Many thanks in advance
Solved!
Go to Solution.

Lurkios wrote:
I'm assuming you've tried the basics here, but just in case make sure:
1. You're running the latest service pack/essential updates - I am indeed yes.
2. You have the latest driver versions for your 3G dongle and that they are the correct version for the installed OS - I have tried all the Win2k and XP drivers for this dongle yes.
That out of the way, I could use a bit more information.
1. How many T400 systems have you tried this on? - We have seen this problem on 4 machines.
2. Where those systems in a factory-install state when you tried it? - I have the same issue when on factory install state, with Windows XP SP3 w/ updates, and with our own image.
2a. If not, are you able to try the dongle on one in a factory-install state? - Have tried this in configured and unconfigured with the same error.
3. Is it always the same error across the different T400s? - Exactly the same error yes.
3b. If not, please post 2 or 3 so I can see the differences.
4. Does the error message always change when you run SFC? - No, the errors now seem to be sporadic as to which one we get. Either I am now getting the initial IRQL error or I am getting the second STOP error.
Also, if you could provide the memory dumps and error logs for the systems on which this is occuring it would be a great help.
It took me a while as Windows Debugging Tool was being typically troublesome for me.
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Documents and Settings\Administrator\Local Settings\Temp\WERd3ae.dir00\Mini121409-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Mon Dec 14 14:07:21.125 2009 (GMT+0)
System Uptime: 0 days 0:28:42.819
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
Unable to load image BTWSp50.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BTWSp50.sys
*** ERROR: Module load completed but symbols could not be loaded for BTWSp50.sys
*                        Bugcheck Analysis                                    *
Use !analyze -v to get detailed debugging information.
BugCheck 1000000A, {4, ff, 1, 80546a1c}
Probably caused by : BTWSp50.sys ( BTWSp50+1dc8 )
Followup: MachineOwner
0: kd> !analyze -v
*                        Bugcheck Analysis                                    *
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000004, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 80546a1c, address which referenced memory
Debugging Details:
WRITE_ADDRESS:  00000004
CURRENT_IRQL:  ff
FAULTING_IP:
nt!ExInsertPoolTag+34
80546a1c 894b04          mov     dword ptr [ebx+4],ecx
CUSTOMER_CRASH_COUNT:  4
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  btomosrv.exe
LAST_CONTROL_TRANSFER:  from b7739dc8 to 80546a1c
STACK_TEXT:  
9e99dbd8 b7739dc8 87668654 8766864c 8905e308 nt!ExInsertPoolTag+0x34
WARNING: Stack unwind information not available. Following frames may be wrong.
9e99dc0c b773ac5f 8905e308 8bac6f68 9e99dc50 BTWSp50+0x1dc8
9e99dc1c 804ef19f 8905e308 8bac6f68 806e6428 BTWSp50+0x2c5f
9e99dc50 8057f982 8bac6fd8 87c3f7d8 8bac6f68 nt!MiFlushSectionInternal+0x256
9e99dc64 805807f7 8905e308 8bac6f68 87c3f7d8 nt!ObQueryNameString+0x5ab
9e99dd00 80579274 00000364 0000038c 00000000 nt!NtSetInformationThread+0x125
9e99dd34 8054162c 00000364 0000038c 00000000 nt!SepOpenTokenOfThread+0x87
9e99dd64 7c90e514 badb0d00 01b9faac 00000000 nt!RtlIpv4StringToAddressExW+0xad
9e99dd78 00000000 00000000 00000000 00000000 0x7c90e514
STACK_COMMAND:  kb
FOLLOWUP_IP:
BTWSp50+1dc8
b7739dc8 ??              ???
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  BTWSp50+1dc8
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: BTWSp50
IMAGE_NAME:  BTWSp50.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  413e0f09
FAILURE_BUCKET_ID:  0xA_BTWSp50+1dc8
BUCKET_ID:  0xA_BTWSp50+1dc8
Followup: MachineOwner
I hope this helps.

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    Solved!
    Go to Solution.

    Archie7 wrote:
    I have a T400s with a 1.8" HDD.  I know eventually it will fail.
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    thanks.
    archie
    Well if you are ambishous and willing to forego the warranty you can take the lead this user did. Its not a Thinkpad but the issue is the same. The standard height SSD would not fit. You can make it fit.
    Read the article further in this link. http://windowssecrets.com/newsletter/some-ugliness-installing-an-after-market-ssd/
    This should help a lot of users wishing to super charge their 400's.
    T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
    Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
    Windows 7 Home Prem - 64bit w/8GB DDR3

  • How do I use my lenovo T400 as a second monitor for my tower PC?

    I have a docking station with DVI  and I connected my tower with the laptop via the DVI cable. How do I go on?

    so you have the lenovo t400 on the docking station and connecting the tower to the docking station via dvi?
    i think the dvi on the docking station is only dvi out not in which means the laptop screen can not be used as a second screen.
    hopefully i got it right
    Thx dave
    yoga 2, lenovo b540
    3 custom gaming pc systems

  • T400 with ATI Radeon HD 3400. Driver not found after running ImageX.exe /Capture

    Hello,
    I was able to reproduce the following problem on a T400.
    - unattended installation of WXP-SP3 (slipstreamed)
    - reboot
    - install latest ATI driver from Lenovo/IBM site (8.503.2.2-080818a-069536C)
    - reboot
    At this point, the video driver is well configured.
    - Reboot once or twice, video driver still good.
    - Boot the T400 on WinPE 2.0
    - Capture the C:\ to a network file share using ImageX.exe (from Microsoft's WAIK 1.1)
    - Shutdown the T400, and reboot on C:\
    - At this point, video driver is "lost". The Hardware Wizard says "new driver found", but stick with default VGA.
    Then I get an ATI error telling the driver is missing or not well installed.
    - When rebooting several times, suddenly the card is back in the device manager as a Radeon HD 3400.
    (without re-installing the driver ...)
    Anyone has an explanation ?
    Please not I did not run "sysprep.exe" before capturing with ImageX.exe
    stefan

    Update on this problem.
    After running "sysprep.exe -mini -quiet -reseal -shutdown", I ran the "ImageX.exe /capture".
    After rebooting the T400, the ATI driver was fine.
    Either is a coincidence (but I could repeat it 3 times...) or it is not advised to run "ImageX.exe /Capture" on a non-syspreped Windows XP.
    I know that a non-syspreped Vista system has a limitation if captured with ImageX.exe. But I am not aware on any limitation with XP.
    Stefan

  • T400 not booting at all.

    My T400 is not booting at all.
    When I power it on, no matter it's on AC or battery, it just shows the boot screen
    Black Screen with Thinkpad written (in BIG white letters).
    and "To Interrupt normal setup, press the blue ThinkVantage button" 
    I tried pressing Thinkvantage button nothing happened.
    I also tried pressing all function Keys, from F1 to F12... nothing happened
    I am not too sure what went wrong, I am on travel and needed my laptop badly.
    not sure what to do can anybody help me please. 
    System Configuration:
    T400, 2 GB RAM, 
    Windows XP SP3, 
    Just one Partition on hard disk C drive.
    How did this happen: 
    I am also not too sure but I remember few things that I did last, and mentioning them here,
    not too sure if this has got something to with the problem that I am facing...
    1. I compressed my C drive.
    2. I had hibernation enabled ...disabled it...shutdown-ed the machine
    3. Next time when i rebooted machine..i was in flight....I  did work that i wanted to do ,,then enabled hibernation...
        and hiberanted...
    4. Before hibernation could have completed .... i closed the flap..and kept it in bag... 
    5. later on when i powered it on ...its not booting at all

    I don't tell what caused your problem ( there are more knowledgable people here for it) but it is not wise to do these alterations you mention on a trip - better try things at home with a recent backup

  • Memory Problem for T400

    I brought my ThinkPads T400 one year ago. In this year, I brought Window 7 and installed in my laptop. After I installed all the drivers for the laptop. I can only use 2.99 GB memory out of 4GB. What is the problem? Do everyone knows? (Everything works fine, I can use the ATI Handen 3400 Discrete Video card, and the BIOS setup for display is:
    display monitor: Internal
    switchable graphic: disabled
    graphic: discreted graphic

    hyphen1370 wrote:
    but mine is 64 bit version
    Where are you seeing your numbers?
    My T400 Win 7 Pro 64, Task Manager -> Performance:  Total: 3990, Cached: 2374, Available" 2475, Free: 129.
    That is with switchable enabled, integrated running, which IIRC would actually use more memory than your setup.
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Memory Usage Issue - T400

    Hello,
    I got my T400 in this morning and facing a small issue with the memory usage. I ordered the laptop with Windows Vista Biz. 64bit
    The memory usage at the start up is above 1.3GB. Is that normal?
    I am using a desktop PC where the memory usage did not hit 900MB (I am using Windows Vista Ult. 64bit).
    T400 spec.
    42X6336 SBB INT.CORE2DUOPROCP8600
    42V8173 VBB MS WIN VISTA BUSSINESS 64
    44C1081 SBB G W VISTABSS64 US ENGLISH
    43Y3484 SBB MW XP PROFES. US ENG RDVD
    42X6321 SBB 14.1 WXGA+ TFT, W/ CAMERA
    42X6315 SBB AMD M82XT HYBRID 256MB
    42X6306 VBB 2GBPC3-8500 1067MHZ1DIMM
    42X6355 SBB KYB US ENGLISH
    42X6323 SBB ULTRNAV(TRP+TOUCHP)FINGERP
    42X6351 SBB 160GB HDD/7200RPM
    42X6326 SBB INT.TURBOMEMORY1.6 2GB
    42X6345 SBB DVDRECORD.8XMAXDUAL,ULTBAY
    42X6312 SBB EXPR.CARDSLOTXN4-1M.CARDR.
    42X6325 SBB INT.WIFI LINK5300
    42X6328 SBB INTG.WIR.WIDENET UPGRAD.
    42V9338 SBB 6 CELL LI-ION BATERRY
    39T6442 SBB COUNTRY PACK NORTH AMERICA
    42X6388 SBB LPACK US ENGLISH

    Hi, everyone
         I got a new t440p 20ANA00UHH (8GB RAM, win8 64bits) about one week ago. It works really well, but its memory usage  confused me. In Task Manager, the "Performance" option shows memory is 68% (5.4G in use), but "Users" option shows memory usage 66% (1019.5M in use). Is that normal ? I just opened some websites and word files.

  • Up to 8gig memory supported on T400????

    Can the t400 support this much memory?  I think lenovo says that it does

    when the DDR3 first came out in 4 gig module, each one had costed like 900+ USD... so two of them costed same as a W500 in USA...
    Regards,
    Jin Li
    May this year, be the year of 'DO'!
    I am a volunteer, and not a paid staff of Lenovo or Microsoft

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