Is a dead pixel covered by the warrenty

I bought an iPod Video yesterday and out of the box there is a bright green pixel right in the middle of the screen. Usually a single dead pixel is concidered a defect depending on where it is, but the warrenty is very unspecific of what it covers. There is no Mac store anywhere near me and I can't find a phone number to call.

Usually a single dead pixel is concidered a defect
Just the opposite.
Usually, single dead pixel is NOT considered a defect.
Take it back and see what they say.

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    Take it back in and gently but firmly try to persuade a senior supervisor to authorize a replacement. Had it been stuck on black, would have been easier on the persuasion, but you may get lucky.

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    Then you're withing the 2-week return period.  take it back and exchange it.

  • Dead Pixels covered?

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    I'm getting really upset about this. I bought a 13" MacBook Pro w/ Retina about three or four months ago. Now I have dead pixels. The guiness at the Apple Store informed me that one or two dead pixels was within the quality control standards. He then proceeded to let me know that he could replace my screen, but there may or may not be more dead pixels on that screen and eventually they would cut me off because it meets Apple's "standards."
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    <Edited By Host>

  • Qosmio G20 - Line of dead pixels

    The other night a solid line of dead pixels appeared down the left hand side of my screen. It just appeared out of nowhere, a solid, 1-pixel wide yellow line. Is there anything that can be done for this? Can it be repaired? I believe my computer is still covered by extended warranty

    Hi Ashley
    Of course this issue can be repaired but the question is how ;)
    In my opinion the faulty part must be replaced.
    Try to connect the external monitor to the notebook to find out what part malfunctions.
    If the same line will appear on the second display then the GPU (graphic chip) which is fixed on the board malfunctions and in such case the whole board must be replaced.
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  • Dead pixels appeared on Macbook Pro Retina 15"

    Hi,
    Bought my Macbook on September / 2014 and so far no problems.
    Unfortunately today a lot of dead pixels appeared on the center of my screen !
    I tried to clean it but it seems to be behind the screen actually. Tried to reboot and reset SMC as request by Apple support, with no success : (
    They suggested i bring it to the nearest service center, problem is i use my machine to work and it probably will take weeks to repair.
    Is there any other solution ? Why this happened ? My previous Macbook was not Retina and never had this kind of issue.
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    A 15 ft display boy that is big. Perhaps a smaller display with fewer pixels is in order.

  • Dead Pixel on Macbook Pro 15' Retina

    Hey there Apple community,
    Recently I purchased a 15' Retina Macbook pro for $2,500 (AU). I have owned this Macbook for approximately 4 months, with no issues what-so-ever.
    Until, 2 days ago I was working on a project (I am stuying Graphic Design.) when I zoomed into a black area in photoshop, to discover a little green dot near the centre of my screen. At first, I believed it was a peice of fluff so I cleaned my whole screen. With no success I finally came to the conclusion it was a dead pixel. Over the two days it has became progressively worse.
    Unfortunately, when I bought my Macbook I did not purchase Apple Care. So my question to you is, if I take my Macbook into an Apple store will I be able to get it fixed/replaced as it is a manufactuerer fault?
    Thanks for your time,
    Charles.

    As others have stated you have a standard 1 year warranty and do not at this time need Applecare extended warranty to get your Mac fixed for free.
    Also you can still buy the Applecare extended warranty. You have the full standard oine year warranty period to do that. IE Buy the Applecare extended warranty.
    I suggest you do it sooner then later as it also extends the normal 90 day phone support to the full 3 year period of the standard and extended warranty coverage.

  • Second 27" iMac with dead pixels

    I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
    I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

    Simon (UK) wrote:
    kelf wrote:
    i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
    btw, is there any dead pixel policy?
    It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
    Actually, Apple considers one dead pixel 'within spec'.
    However, if you've only just bought it, you can choose to return it for any reason within 14 days.
    Message was edited by: star-fish

  • New mac book - dead pixels allready

    so - i bought the black macbook 3 weeks ago - very pleased with its power - and built - and it runs really fast - a few days ago i discovered i have 2 dead pixel - one on the top of the screen the second one is at the middle bottom .... really noticeable - so i called apple service in israel - and got a pretty annoying answer , saying that the Apple policy regarding pixel problems on new bought laptops is that until 9 dead pixel it is considered to be legitimate and acceptable.... so i am stuck with a new computer with a big defect and i have nothing to do .... few days ago i had to buy a new screen for my studio's G5 after wearing off my old apple studio monitor - i got a brand new 22" samsung lcd monitor and the sales man caught my ears when he told me that dead pixels will always occur on the first days or weeks of a new screen and it is always manufacturing defect - and should i have any pixel problem the new screen i bought would be replaced at once ....how come a 400$ screen has better warranty then a 1500$ macbook ????
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    Wait a bit. When you close the lid, the mac's sleeping light will stay lit for about a minute. During that time the Mac us writing it's memory to discuss for hibernating if it is left to sleep so long that the battery dies. After about a minute, the light should flash slowly off and on indicating it is now in sleep mode.
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  • White Specs and 1 Dead Pixel

    Hi everyone,
    I'm not sure if anyone else is experiencing this but I have a week 36 iPod, without any of the audio or negative black issues but instead with tiny white specs that appear and disappear when I move the iPod in different angles. These white specs can only be seen on a black background and there are so many of them that I couldnt even count them. They also appear to be randomly appearing so they are very difficult to count.
    The one dead pixel is to the right of the screen and is green. I am not too fussed about this but I wondered if any of you have the same issue?
    I have looked at my iPod video and I do not seem to have the same white spec issues.
    Here are some screens of my iPod touch video quality:
    http://www.innov8design.com/images/screen1.jpg
    http://www.innov8design.com/images/screen2.jpg

    I have the same issue as you do. I think the technical word for this problem is a stuck pixel. In my case they are green and white and lots of them. Turn your brightness to full and then test you screen with a black background, and while you are at it show it also to a genius. I am sure they would replace it, please let us know how things went.

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