Is a Dell latitude 610 laptop compatible with a ipod touch 4th gen?

My sons 610 won't recognize or charge his new gen 4 touch when you plug it in to laptop, He previously owned a touch 2nd gen and it worked fine with computer, trying to find  out if this ipod isn't compatible. Have already checked service pack is correct, it has a 2.0 usb port, and itunes has been updated.Also the Ipod read and works fine in my computer which is a inspiron 1525 so the ipod works fine.  Thanks

Does the computer have iTunes version 10.7 or higher?
If you  have iTunes 11 turn on the Sidebar.  Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears.
Have you tried another cable?
Rund this and see if it helps
iTunes for Windows: Device Connectivity Tests

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