Is Acrobat 7.1.0 malware?

Acrobat Pro 7.0.9 offered me a download of a 7.1.0 upgrade today. Being a suspicious kind of person, I checked the Adobe website to see if i could get the file and install it myself. It did not exist. Called the adobe helpline, they had never heard of 7.1.0
After reading the problems of 2 other posters today, I'm sure not downloading it- unless Adobe has released this without putting it on the website AND without telling their support staff, I can only assume it's a fake. Amazing that it appears within the standard update diaqlogue box in the Adobe Acrobat program, though.
If it's a fake program, a lot of Acrobat 7 users could be in trouble.
Any comments on this?

Tembo- I don't know where the ftp server is. Could you post the address?
I found the security bulletin
http://www.adobe.com/support/security/bulletins/apsb08-13.html
But the 7.1.0 update is not, as far as I can see, on the "Acrobat for Windows Downloads" page,
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
That was what got me suspicious in the first place- plus, on May 7, the Adobe phone helpline told me the update did not exist. but maybe the memo has now gone around :-)
Ecouraged by other messages to these pages, i have downloaded the update via the program, installed OK
Any help given to us "click the button and pray" computer users is gratefully accepted. Thanks to you all.

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Adobe Plug-Ins not loading

Hello,
I'm having a problem with my computers loading all of the default Adobe Plug-Ins such as "Comments". I've used Adobe customization wizard 8.0 to package Adobe Acrobat Standard 8.1.2 and deploy it through Windows 2003 Group Policy. All of the computers have a previous version of Adobe Acrobat Standard 8.0 loaded on them. I've ran "Repair Acrobat Installation" and validated that the api files are in the plugin directory. The only domain change made was a group policy adm template file was created to disable "Java Script" in the Acrobat program because of malware. This applies to the users when they login and is located at "HKEY_Current_USER Software\Adobe\Adobe Acrobat\8.0\JSPrefs". The weird thing is I've been able to deploy this package to some of my test machines and virtual machines and everything installs fine. The test machines are located in the same containers has my production machines. Any idea what could be causing this problem?
Any help would be greatly appreciated!
Message was edited by: Disturbed 23

Sorry, I reported this wrong. I updated the package from 8.2 to 8.2.1 and then redeployed it. Do you think I should try rebuilding the packages starting from the first update to the last?

Acrobat malware

Can't seem to get rid of malware on Acrobat even after uninstalling and reinstalling it won't go away. It turns all the icons on my desktop and menu into acrobat icons. this is on Windows 7. this was happening on Acrobat 9.4 and Acrobat XI did installs on both. Malwarebytes.com does not have a fix either at time of this post.

Malware? It's a corruption in your Windows system; see http://helpx.adobe.com/acrobat/kb/application-file-icons-change-acrobat.html

I downloaded a new version of Adobe Acrobat and got malware . I am now afraid to upgrade anything connected with Adobe.

How do I ensure that malware will not piggy back on any updates from Adobe?

Keep your attention on the download interfaces for preselected options for downloading other products.

URGENT HELP NEEDED 'Acrobat failed to load its Core DLL'

My Adobe Reader was working fine until I needed to open a PDF the other day to which I received this message 'Acrobat failed to load its Core DLL'. I had a problem with it in the past with an error code ending in '142' but I managed to solve this myself. Now this has appeared and I'm stumped. I am currently running windows 8.1 and have the most up-to-date Adobe Reader XI.
I haven't changed anything to my computer for it to interrupt the program. I have read the forums on here and elsewhere. I have:
Un-installed and re-installed the program
Repaired the program through the control panel
I have run the TDSSKiller from Kaspersky which didn't find anything
I have previously run Malwarebytes Anti-Malware software including the 'rootkit' option. Unfortunately I fell asleep and so did my computer so I lost everything from the scan (it takes hours for this scan) so I am currently running it today.
I've conducted other advice that people have suggested on previous forums/discussions but it still hasn't been fixed
If there is anything I could try then could someone please help me as this is very urgent!
Thank you so much in advance for any comments or suggestions.

LauraAnn1994 wrote:
Thank you for your reply but I have done everything on that page yet it still does not work :/
Laura,
In that case the only way is to uninstall the reader completely from the system and then to reinstall it. The process is to use the Adobe cleaner and this is a free tool from Adobe downloadable from this link:
<Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs>
Download the tool and save it on your desktop or in a temporary folder. then right-click on it and extract the files. After extracting the files, run the file called: "AdbeArCleaner_v2.exe". Then follow the simple instructions given on the screen.
After the uninstall is completed, you need to restart the machine before you can install the reader again.
Hope this helps but please post back if this didn't work so that further help can be given.

Cursor arrow gone from solid black to having white lines go through it and trackpad is not working properly in mail and adobe acrobat - anyone know how this could have happened and how to solve it?

Can anyone help me? Concerned that I may have some kind of malware. My cursor arrow and trackpad are behaving strangely, The cursor used to be a solid black arrow but now seems to have horizontal white lines running through it. The trackpad does not function normally either. For example, when I use my trackpad to scroll up and down in mail it sometimes works and sometimes does not. In adobe acrobat it sometimes does not work. In facebook, the cursor does not line up behind the menu keys as it should.
Any one know how this might have happened and how I can stop it?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Cannot open, save, or print ship label on USPS website using Acrobat 11; Win 7; Internet Explorer 9.

USPS tech and supervisor spent 1 hour walking me through fixes of uninstalling, installing and changing options to no avail. The provider software (USPS, Adobe & Microsoft) works using other browsers (Google Chrome and Firefox) but not with Internet Explorer (any version as I've tried it with 8 and 9). No virus, malware or defects in any of the software. This problem seems to reoccur every time there is a new release from Adobe, Windows Explorer or the USPS. Has anyone found a solution?
Specifically, either of the "print or save label" prompts in the online postage software opens a dialogue bar that give 2 choices: save or cancel. The cancel option doesn't work at all; the bar stays open. The save option opens the operating system software to "desktop" but when the "save" option is selected there is no response. No way to get out of the dialogue bar without closing the usps web site. Each time I've had to go into the account history file and claim a refund for the unprintable label. Options I've tried to solve issue:
>added usps.com to trusted sites in IE under tools
>enabled manage add-on for Acrobat Reader
>disabled protected mode in IE options
>unchecked "require server verification"
>uninstalled and reinstalled latest versions of Acrobat 11; tried Acrobat 9 and 10 installs
>did "repair" of Acrobat 11
>reduced security levels for IE and USPS web site
>uninstalled/reinstalled IE 9 and IE 8.
Each software provider claims the other's products are at fault, not theirs.

Thank you for your interest in my problem. USPS is the US Post Office. Mailing labels can be created, paid for and printed on their website, usps.com. The labels are in pdf format and their application uses Adobe Acrobat Reader to open the file where the label resides and then print it. Normally, you can select either "print" or "save" to open the file where the label resides and then you again have the option to immediately print the label or save it to your "desktop." I have printed or succcessfully saved hundreds of these labels, despite changes in the various versions of Acrobat Reader, Internet Explorer (IE) and the USPS software. After returning from a 2 week vacation on Oct 1, I rebooted my PC to create and print some labels and the fun began.
The USPS software works perfectly until the print or save stage. Using either prompt opens a bar in the lower part of the screen which then only offers the options of "save" or "cancel." ( So no way to print directly.) If you attempt to "cancel" it does not respond - just starts the bar blinking a golden color. If you attempt to "save," it opens to a screen to save to your desktop. When attempting to save at that point, the file will not save, there is no response. The bar can not be closed, the save to desktop doesn't work, and there is no way out of the loop. Even when closing or signing out of the website, the bar remains on the screen. Only by closing and reopening Internet Explorer will the bar disappear.
USPS supervisor and tech persons claim the problem is with IE since their software works with other browsers, e.g. Google Chrome and Foxfire - which I have confirmed. It's just annoying and time consuming to have to exit IE everytime I want to create and print a label. All other pdf files (whether downloaded from IE or created by myself) will print from IE using Adobe Acrobat Reader, just not the one associated with the USPS. What's astonishing is that the US Post Office doesn't mind that their program doesn't work with the world's most used web browser and they haven't been able to figure out why. You would think either Microsoft (IE's publisher) and the USPS would want to do a fix.
I have scoured and tested all setup and setting options in the Adobe, IE, USPS software, including roll back to earlier versions and haven't been able to solve it on my own.

TS4066 Mail, Toast, Acrobat Pro, et. al., crash frequently in 10.8.2

Running OS X 10.8.2 (12C60) on MacBook 5,1 (late 2008 aluminum), 8GB 1067 MHz DDR3, ST9750420AS 750.16GB HDD more or less without incident since Mountain Lion was introduced. In the last month, and particularly in the last week, I'm experiencing app crashes with alarming regularity. Acrobat Pro 9.5.2, Adobe CS4 11.02, Mail 6.2 to name a few. Address Book has been non-functional since a Genius Bar appointment one year ago and I'm unclear how AB and Contacts are intended to play together [or not?]. A few days ago I downloaded an update to Roxio Toast Titanium v11.1, inserted a photo CD into the SuperDrive to burn a copy, and there was no response...in a minute or so it ejected the photo CD and crashed (see attached report). The SuperDrive works with other DVDs and Music CDs but otherwise unresponsive to Toast.app and remains so.
Directly following that incident, I began experiencing regular crashes with otherwise common apps [e.g. Mail 6.2 (1499)]. At first it crashed several times (see report below) and I performed the usual series of remedies beginning with a simple Disk Utility Permission Repair and Verification…it passed. Following recommended procedures, quit all applications and performed the series of tests prior to resetting the SMC. No luck. Started in Safe Mode…no apps with slashed circle. Reset PRAM to no effect. Tried the Apple Hardware (long - 2½ hr) test with original install disc…passed without a hitch; Tech Tool Deluxe tests indicated no departure from normal. Long story short, went through the entire list of 15 diagnostic tests which purportedly will not exacerbate the issue or entail data removal/destruction/rewriting/reinstallation. Safari Version 6.0.2 (8536.26.17) began to show signs of fatigue and crashed more than once.
I'm not unfamiliar with OS X and its predecessors, OpenStep and NeXTStep, though until recently I've always had the benefit of both a sysadmin and IT Manager in my employ. No longer. Apple's Business-to-Business relations people recommended somebody local who sent a lieutenant to fool around with Ubuntu, before pronouncing my drives defunct—had to remind him he was trying to fix a Mac Pro which works just fine so please concentrate on the MacBook.
The MacBook uses an NVIDIA GeForce 9400M GPU so using the mini-Display Port to Dual-Link DVI adapter I can switch from a 13" display to my 30" Cinema Display as desired. For a period the Apple Keyboard Hub demanded 500 mA of current while only 100 mA was available. Solved that.
All of which led up to the most vexing issue I've faced yet (n.b. I'm not so digitally literate that I understand much of what's addressed on these forums). I've continually upgraded through PowerBooks, then MacBooks, and so forth but never felt confident the ghosts of OSs past have been fully excised—and would really like to know how to do that. I back up to an external HDD with CCC which is comforting but not helpful when trying to remove outdated preferences, apps, even an HP PostScript Software RIP which survived the transition from Classic!
Recently tried a very judicious use of Onyx and thought some progress had been made, but evidently not the case. Mail, in particular, not only crashes but when it does remain running, it will not respond to print requests...except with an error tone. Feeling sorely vexed and appears I have company. The Crash Logs for Mail and Toast are included below, as is the System Diagnostic Report for an Adobe Acrobat Pro 9.5.2 Hang. With luck they will be more meaningful to someone here than they are to me. Naturally, any and all assistance which may be forthcoming will be gratefully received.
—David
ROXIO TOAST TITANIUM (11.1) CRASH LOG
Process:         Toast Titanium [510]
Path:            /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/MacOS/Toast Titanium
Identifier:      com.roxio.Toast
Version:         11.1 [1072] (11.1)
Code Type:       X86 (Native)
Parent Process: launchd [176]
User ID:         501
Date/Time:       2012-11-27 08:10:50.453 -0700
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/MacOS/Toast Titanium
    __TEXT                 0000000000001000-0000000000e79000 [ 14.5M] r-x/rwx SM=COW /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/MacOS/Toast Titanium
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.roxio.Toast                         0x00ba4083 typeinfo name for VimeoProgressClient + 15704
1   libCDDBLib.dylib                        0x1e9d68fb Fire_CommandProgress + 43
2   libCDDBLib.dylib                        0x1e9ae5d6 CCDDBControl::CommandProgress(CDDBProgressCodes, long, long) + 42
3   libCDDBLib.dylib                        0x1e9b96aa CommandProgressHook(long, long, long) + 32
4   libCDDBLib.dylib                        0x1e9d790d HTTPTransaction + 636
5   libCDDBLib.dylib                        0x1e9d7dee SLHTTPPostEx + 273
6   libCDDBLib.dylib                        0x1e9d7e71 SLHTTPPost + 109
7   libCDDBLib.dylib                        0x1e97db76 SLSendCommands + 1603
8   libCDDBLib.dylib                        0x1e97a1b4 SLLASendCommands + 112
9   libCDDBLib.dylib                        0x1e97ece5 SLSendBatch + 49
10 libCDDBLib.dylib                        0x1e97f3d1 SLServerCommand + 134
11 libCDDBLib.dylib                        0x1e9e383a ServerQuery::SendCommand() + 104
12 libCDDBLib.dylib                        0x1e9c6c3a ServerQueryMedia::SendCommand() + 60
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x0501d9ae kevent + 10
1   libdispatch.dylib                       0x04e68c71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib                       0x04e687a9 _dispatch_mgr_thread + 53
Thread 2:
0   libsystem_kernel.dylib                  0x0501d0ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x04eda04c _pthread_workq_return + 45
2   libsystem_c.dylib                       0x04ed9e19 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x04ec1cca start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib                  0x0501a7d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x05019cb0 mach_msg + 68
2   ???                                     0x0e42a643 0 + 239248963
3   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
4   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 4:: com.apple.CFSocket.private
0   libsystem_kernel.dylib                  0x0501cbe6 __select + 10
1   com.apple.CoreFoundation                0x0237dc00 __CFSocketManager + 1632
2   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
3   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 5:
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc289 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x04edc512 pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x054416ad TSWaitOnConditionTimedRelative + 177
4   com.apple.CoreServices.CarbonCore          0x05441184 TSWaitOnSemaphoreCommon + 272
5   com.apple.CoreServices.CarbonCore          0x0544140d TSWaitOnSemaphoreRelative + 24
6   com.apple.CoreServices.CarbonCore          0x054271a3 TimerThread + 324
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 6:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                  0x0501a7d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x05019cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x02334599 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x02339f7f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x0233963a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x023394ab CFRunLoopRunInMode + 123
6   com.apple.Foundation                    0x02af813a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7   com.apple.Foundation                    0x02b5c1d8 -[NSThread main] + 45
8   com.apple.Foundation                    0x02b5c15b __NSThread__main__ + 1396
9   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
10 libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 7:
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x04f620ec pthread_cond_timedwait$UNIX2003 + 70
3   com.roxio.Toast                         0x0000e9c2 LXLowCondition::Wait(LXLowMutex&, LXTimeStamp const&) + 398
4   com.roxio.Toast                         0x0000ea77 LXLowRecursiveMutex::Wait(LXLowCondition&, LXTimeStamp const&) + 107
5   com.roxio.Toast                         0x0000dc56 LXThread::InnerYield(LXThreadState, LXThread*, LXThreadGroupCode, LXTimeStamp const&, LXLowCondition*, bool) + 690
6   com.roxio.Toast                         0x0017eac1 LXThread::Sleep(LXTimeStamp const&, LXThread*) + 189
7   com.roxio.Toast                         0x001801fc LXThread::Sleep(int, LXThread*) + 62
8   com.roxio.Toast                         0x001800cd LXThreadSleep(int) + 53
9   com.roxio.Toast                         0x002ea025 CLowLatencyWindowedCache::ThreadRun() + 33
10 com.roxio.Toast                         0x005fd691 MxThreadRunnerHelper::Run() + 29
11 com.roxio.Toast                         0x0017e54f LXThread::ThreadWrapper(LXThread*) + 273
12 libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
13 libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 8:
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc289 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x04edc512 pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x054416ad TSWaitOnConditionTimedRelative + 177
4   com.apple.CoreServices.CarbonCore          0x05441184 TSWaitOnSemaphoreCommon + 272
5   com.apple.CoreServices.CarbonCore          0x0544140d TSWaitOnSemaphoreRelative + 24
6   com.apple.QuickTimeComponents.component          0x11aa85ac 0x114b2000 + 6251948
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 9:: QTKit: QTSurfaceRendererScheduledDisplayThread
0   libsystem_kernel.dylib                  0x0501a7d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x05019cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x02334599 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x02339f7f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x0233963a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x02349061 CFRunLoopRun + 129
6   com.apple.QTKit                         0x04422685 QTSurfaceRendererScheduledDisplayThread + 173
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 10:: QTKit: QTVisualContextImageProviderWorkLoop
0   libsystem_kernel.dylib                  0x0501a7d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x05019cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x02334599 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x02339f7f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x0233963a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x02349061 CFRunLoopRun + 129
6   com.apple.QTKit                         0x0441c897 QTVisualContextImageProviderWorkLoop + 121
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 11:
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc289 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x04edc512 pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x054416ad TSWaitOnConditionTimedRelative + 177
4   com.apple.CoreServices.CarbonCore          0x05441184 TSWaitOnSemaphoreCommon + 272
5   com.apple.CoreServices.CarbonCore          0x0544140d TSWaitOnSemaphoreRelative + 24
6   com.apple.CoreServices.CarbonCore          0x053e27ea AIOFileThread(void*) + 892
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 12:
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc289 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x04edc512 pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x054416ad TSWaitOnConditionTimedRelative + 177
4   com.apple.CoreServices.CarbonCore          0x05441184 TSWaitOnSemaphoreCommon + 272
5   com.apple.CoreServices.CarbonCore          0x0544140d TSWaitOnSemaphoreRelative + 24
6   com.apple.CoreServices.CarbonCore          0x05426ef1 DeferredTaskThread + 146
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 13:: com.apple.quicktime.VideoDecodeThread
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc289 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x04edc512 pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x054416ad TSWaitOnConditionTimedRelative + 177
4   com.apple.CoreServices.CarbonCore          0x05441184 TSWaitOnSemaphoreCommon + 272
5   com.apple.CoreServices.CarbonCore          0x0544140d TSWaitOnSemaphoreRelative + 24
6   com.apple.QuickTime                     0x019ffdeb VideoDecodeThread + 71
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 14:
0   libsystem_kernel.dylib                  0x0501cfad __syscall + 5
1   com.apple.OpenTransport                 0x1ef77279 CarbonSelectThreadFunc + 185
2   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
3   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 15:
0   libsystem_kernel.dylib                  0x0501c8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x04edc220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x04f620a1 pthread_cond_wait$UNIX2003 + 71
3   com.apple.OpenTransport                 0x1ef73859 CarbonOperationThreadFunc + 157
4   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
5   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 16:: QTKit: QTSurfaceRendererScheduledDisplayThread
0   libsystem_kernel.dylib                  0x0501a7d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x05019cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x02334599 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x02339f7f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x0233963a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x02349061 CFRunLoopRun + 129
6   com.apple.QTKit                         0x04422685 QTSurfaceRendererScheduledDisplayThread + 173
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 17:: QTKit: QTVisualContextImageProviderWorkLoop
0   libsystem_kernel.dylib                  0x0501a7d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x05019cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x02334599 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x02339f7f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x0233963a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x02349061 CFRunLoopRun + 129
6   com.apple.QTKit                         0x0441c897 QTVisualContextImageProviderWorkLoop + 121
7   libsystem_c.dylib                       0x04ed7557 _pthread_start + 344
8   libsystem_c.dylib                       0x04ec1cee thread_start + 34
Thread 18:
0   libsystem_kernel.dylib                  0x0501d0ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x04eda04c _pthread_workq_return + 45
2   libsystem_c.dylib                       0x04ed9e19 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x04ec1cca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x02509855 ebx: 0x00000001 ecx: 0xffffffff edx: 0x00000000
edi: 0x1d0276d0 esi: 0x1d026300 ebp: 0xbfff9078 esp: 0xbfff8fec
   ss: 0x00000023 efl: 0x00010207 eip: 0x00ba4083   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
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0x16de000 - 0x16e3fff +com.mainconcept.mc_dec_mpa (9.0 - 9.0.0.36829) /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/Frameworks/mc_dec_mpa.framework/Versions/9.0/mc_dec_mpa
0x16f2000 - 0x1904fc7 +com.mainconcept.mc_dec_avc (9.0 - 9.0.0.36829) /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/Frameworks/mc_dec_avc.framework/Versions/9.0/mc_dec_avc
0x190d000 - 0x190dfff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x1916000 - 0x1973fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x1995000 - 0x1995fff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x199d000 - 0x1c19ff7 com.apple.QuickTime (7.7.1 - 2599.13) <FE609160-E1EF-341D-9B6A-205D3E03A4D2> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x1cc2000 - 0x1f82fff com.apple.security (7.0 - 55179.1) <CB470E48-621B-34D9-9E78-8B773358CB6B> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x2092000 - 0x20faff7 com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x2125000 - 0x2125fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x2128000 - 0x2128fff com.apple.iokit.dvcomponentglue (2.0.7 - 2.0.7) <BEE9E037-B34E-3E71-98CC-251D094FFF72> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x212c000 - 0x2284ffb com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <9205DFC2-8DAE-354E-AD87-46E229B5F2F1> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x2302000 - 0x24eaff3 com.apple.CoreFoundation (6.8 - 744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x2618000 - 0x28b1ff3 com.apple.AddressBook.framework (7.1 - 1167) <AF7B18F2-D0FF-33AA-9CE9-4106B1CDAE1D> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x2a40000 - 0x2a40fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x2a43000 - 0x2a91ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <7BA6C58B-0357-356F-BB69-17ACB5E35988> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x2ab8000 - 0x2ab8ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x2abe000 - 0x2ddbff3 com.apple.Foundation (6.8 - 945.11) <03B242AC-519C-3683-AA52-E73536B3D55F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x2f5e000 - 0x3b1affb com.apple.AppKit (6.8 - 1187.34) <06EDB1D1-3B8A-3699-8E3A-D8F50A27AB7C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x4034000 - 0x4042ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x4048000 - 0x40f3fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
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0x430d000 - 0x4314ffe com.apple.agl (3.2.1 - AGL-3.2.1) <8E0411D3-19F7-30E1-92A2-337F7F0EBCDA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x431b000 - 0x4329fff com.apple.opengl (1.8.6 - 1.8.6) <1AD1AE7B-B57B-35B5-B571-32A34F0DA737> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x4331000 - 0x4331fff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x4334000 - 0x434affc libexpat.1.dylib (12) <D4F1FD2B-F75A-322C-843E-113EF5F8EEAF> /usr/lib/libexpat.1.dylib
0x4353000 - 0x44b0ffb com.apple.QTKit (7.7.1 - 2599.13) <2DC9E2BB-9895-3D02-A318-88431052E70B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x457e000 - 0x4588ff7 +com.growl.growlframework (1.2.2 - 1.2.2) <0FDA6FCE-5C7E-E4A2-DA29-F57303DD288D> /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
0x4591000 - 0x4591fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x4594000 - 0x46b2ff3 com.apple.WebKit (8536 - 8536.26.14) <C98F734D-D579-3F89-9A58-9EE890B1748E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x4763000 - 0x4790ff3 com.apple.audio.CoreAudioKit (1.6.4 - 1.6.4) <5F0E55AF-BDA6-36B3-86F2-8A84A8F5D089> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x47a3000 - 0x47b6fff +org.andymatuschak.Sparkle (1.5 Beta 6 - 313) <5DF2B8A3-560D-4500-6B85-4215644DE532> /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x47c4000 - 0x48bcff9 libsqlite3.0.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.0.dylib
0x48ce000 - 0x495cff7 +com.google.GDataFramework (1.11) <648DC77E-1301-DB5D-94B3-C088867669E1> /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/Frameworks/GData.framework/Versions/A/GData
0x49ea000 - 0x4a4eff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x4aac000 - 0x4aacfff libSystem.B.dylib (169.3) <81C58EAB-0E76-3EAB-BDFD-C5A6FE95536F> /usr/lib/libSystem.B.dylib
0x4ab3000 - 0x4bc0057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x4bdc000 - 0x4c01ff7 com.apple.CoreVideo (1.8 - 99.3) <5B872AC0-E82D-3475-A3F9-FD95F380560D> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x4c19000 - 0x4d91ff5 com.apple.QuartzCore (1.8 - 304.0) <0B0EC55A-9084-3E28-9A84-1813CE3FAA9B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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0x4e64000 - 0x4e76ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x4e86000 - 0x4e87fff libdnsinfo.dylib (453.18) <41C7B8E2-2A81-31DE-BD8B-F0C29E169D4F> /usr/lib/system/libdnsinfo.dylib
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0x4eb6000 - 0x4eb7fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
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0x5187000 - 0x52d4ffb com.apple.CFNetwork (596.2.3 - 596.2.3) <1221EF86-659B-3136-AB57-0CC6B130CDA2> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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0x57b6000 - 0x584efff com.apple.CoreServices.OSServices (557.4 - 557.4) <C724AB29-A596-3E1E-9FF1-A4E509AD843A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x58a5000 - 0x592aff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x5965000 - 0x59befff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
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0x60f7000 - 0x610efff com.apple.GenerationalStorage (1.1 - 132.2) <93694E0D-35D3-3633-976E-F354CBD92F54> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x6117000 - 0x612dfff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
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0x664c000 - 0x66fbff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x6750000 - 0x685dff3 com.apple.ImageIO.framework (3.2.0 - 845) <BF959BCB-C30A-3680-B7C2-91B327B2B63B> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x6a47000 - 0x6a9eff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x6ad0000 - 0x6ae0ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x6aed000 - 0x6b8dff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x6bba000 - 0x6bcffff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x6bdf000 - 0x6

Thank you, MrHoffman...while the exact cause remains uncertain, I suspect it was a combination of both software and hardware issues as you suggest above.
A close inspection of theSystem Profiler turned up a USB High-Speed Bus issue. I use a wired keyboard together with a Mini DisplayPort to Dual-Link Adapter to make use of a 30" Cinema Display at my desk—the USB hardware device tree showed the Apple Keyboard USB Hub required 500 mA of current when only 100 mA was available.
After some reading, I realized not all USB ports are created equal…and realized I'd probably connected them in the wrong order. Disconnecting all the USB devices and then reconnecting them in a 'logical' sequence apparently supplies these same devices with enough current to keep them happy.
A second possibility suggested itself on realizing that the number and nature of crashes soared following the installation of Toast Titanium 11. Eventually I found a preference file (com.roxio.Toast.plist) complaining"syntax error cannot parse a NULL or zero-length data." Removing the offending file seems to have had a beneficial effect beyond that particular app, though perhaps a sequence of attention to the usual cache purges and system resets, plus a dose of cod liver oil, has cumulatively effected a lull in the crash history.
I've avoided installation of any anti-viral, anti-malware and other similar software products to protect, accelerate or otherwise improve performance, relying on more hardware memory and a faster, larger HDD to reduce the overall load. In any case, we seem to have our groove back and I certainly appreciate your taking the time to review my post and respond to same. dcd

I had all my software, including my 'Adobe Creative Suite 4 Design Premium' removed from my MacPro (OSX 10.10.2) by a Computer technician after I had inadvertently installed some malware. Now I can't reinstall my CS4 because the installer software wants m

I had all my software, including my ‘Adobe Creative Suite 4 Design Premium’ removed from my MacPro (OSX 10.10.2) by a Computer technician after I had inadvertently installed some malware.
Now I can’t reinstall my CS4 because the installer software wants me to identify the product from which I am upgrading, but mine isn’t on the list. The old product from which I am upgrading is called ‘Adobe Design Collection’. Furthermore, it has 4 serial numbers (one each for Photoshop, InDesign, Acrobat and Illustrator), not just one, as the installer requires.
I know this can be done, as I have had it working for a long time. Am I doing something wrong now?

Contact support be web chat and have them generate a working temporary serial/ challenge code for the install.
Mylenium

Scanner and OCR don't Work in Acrobat 10.1.7

Up until yesterday, I was able to scan and OCR just fine. Today I realized that e-mailed pdf's did not OCR, instead, I got an "Unknown Error" on every non searchable pdf I was sent. I uninstalled and reinstalled, restarted, etc. and now, not only does the OCR not work, but now whenever I scan from my brother MFC scanner that worked fine yesterday, the scanning processing goes on forever with only black pages showing. For instance, a one page BW scan showed over 10 pages before I exited the process.
Also, e-mailing is much slower.
Interestingly, my Scansnap works fine for OCR (though I'm sure that isn't using Acrobat) and search of pre-OCR'd docs work fine. It's just frustrating that suddenly no docs e-mailed or faxed to me electronically can now be OCR'd.
I've tried printing to acrobat to no avail. I'd hate to have to print and re-scan just for OCR.
Here's the system info
Available Physical Memory: 947356 KB
Available Virtual Memory: 3689228 KB
BIOS Version: TOSINV - 1
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 10.00.9200.16521 (win8_gdr_soc_ie.130216-2100)
    Creation Date: 2013/07/10
    Creation Time: 9:00:54 AM
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (win7_rtm.090713-1255)
    Creation Date: 2011/04/05
    Creation Time: 3:34:16 PM
Graphics Card: NVIDIA GeForce 310M
    Version: 8.7.2.47873
    Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    Version: 10.1.7.27
    Creation Date: 2013/05/10
    Creation Time: 3:57:36 AM
Locale: English (United States)
Monitor:
    Name: NVIDIA GeForce 310M
    Resolution: 1600 x 900 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7601 Service Pack 1
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 37 Stepping 2 GenuineIntel ~2128 Mhz
System Name: OWNER-PC
Temporary Directory: C:\Users\Owner\AppData\Local\Temp\
Time Zone: Eastern Standard Time
Total Physical Memory: 4053856 KB
Total Virtual Memory: 4194176 KB
User Name: Owner
Windows Directory: C:\windows

I'm scanning for malware now. The "slow email" was not described well, I meant that the "send" command in acrobat is particularly slow. My main issues are the sudden lack of OCR capability within Acrobat and the scanner issues.
I'll see what happens with the malware scan and in the meantime any help would me much appreciated.

Adobe Acrobat 8 Professional w/ Windows 8.1

Previously I had Windows Vista Home Basic and everything ran smoothly with Acrobat. One thing that I loved was if I ran out of ink or could not print for some other reason, I had Adobe in the list of printers. Well Adobe is not showing up in the list of printers nor can I get it to show up there by trying several different things. My Adobe product is Adobe Acrobat 8 Professional and my Windows system is now Windows 8.1 Pro 64-bit (though I’m starting to regret this). I’m seeing that 64 Bit is the problem but really? Is there no fix for this other than spending hundreds of dollars yet again? I’m beginning to think the computer and software is only for the very-very rich! Who can afford this stuff with its updates every year! They really know how to make a buck but what about the people who cannot afford to keep paying for these things? I know I could switch back but I did a clean install and in order to switch back, I’d have to find the Vista cd again (which I tried) or end up buying that again! Ugghh All I want is for the Adobe Acrobat to be available as a printer, the program itself works, just not what I guess Adobe is labeling as the “extras.” I have tried the below…but none of anything I have tried for the last three days has worked – not even talking to Adobe because they gave me the links to this forum and the online support – because their chat is for the rich who can purchase XI at 400-900 dollars! Please if anyone knows a solution to this that might help me?
http://forums.adobe.com/message/5876571#5876571
http://forums.adobe.com/message/5616214#5616214
Did the “Customization Wizard” but the other file (Transformer Tool) would not load install – received message “Acrobat Transforms Update did not find any valid installed Acrobat products or you do not have sufficient privileges to update registry.” Grrrrr
Installed PDFFilter64Setup.msi --- seemed to accept it but I’m not sure it changed a thing!

Keep in mind that AA8 is just about prior 64-bit and has not been updated to maintain currency with the newer OS and platforms. As a minimum, you need to do the updates to AA8. The updates are important for 64-bit systems. You may or may not get it to work. If it looks like it, please report what parts work and what parts fail. The links try to address the issues, but we need to know what works after you do the updates. Does Acrobat open (your note suggests it does) and appear to work? Does Distiller open and is it able to convert a PS file to a PDF (it can only operate on EPS and PS files)? Is there an Adobe PDF printer present? Can you print to the printer with print-to-file selected? Is AcroTray running in the background.
With a new system, new software is commonly required. In fact, Win 8.1 may have problems with old hardware like VISTA came on. I still run a Dell system with XP on it. Most things run fine (though I have to get rid of malware and such periodically). So you don't really have to update with every change, but you may be on your own with some things -- or depend on forums like this to try to help.

Acrobat 9.0 crashing on start up

I have the installed Adobe Acrobat reader v9.0 for a second time but each time I start it up I get the following error.
The Error Message reads:
Acrobat Reader 9.0
Event Type: InPageError P1: c000009c P2: 00000003
When I clcik on the 'details' tab, it points to the following 2 files:
C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\AcroRd32.exe.mdmp
C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\appcompat.txt
My PC i running XP Professional Version 2002 SP3 on a Dell Latitude Dual core 1.83Ghz CPU with 1Gb RAM.
I am at a loss as to whether this is an error in Acrobat, or on my PC, and I do not know what steps to take to repair it.
Any advice would be greatly appreciated.
Thanks,
JB

There are a number of possibilities, including bad memory, bad HD, or malware infection. Have a look at these two articles
http://support.microsoft.com/kb/315266
http://support.microsoft.com/kb/228753

Acrobat 9 Reader and Pro extremely slow when loading.

Machine: Dell Precision T3500 with an Quad Core Intel® Xeon® W3540 2.93GHz, 8M L3, 4.8GT/s Turbo processor with Windows XP Pro 32-bit and 4GB RAM NECC 1066Mhz installed.
When installing, uninstalling, restarting, reinstalling Acrobat 9 Reader and Pro, or Acrobat 9.2 Reader and Pro, and upon opening a PDF double-clicked on opens Acrobat as expected but it would take an incredibly long time to open the PDF. Opening the application and then going to File, Open also recreates the effect. When the PDF opens, you can see vector drawings appear line by line as if running on a really old machine like a Pentium II and having the computer pause like as if it has frozen up until after waiting a minute or two. During that time, Windows XP is unresponsive until after waiting for the PDF file to load. Diffferent varieties of PDF with simple one-page text to complex PDF's with scanned, vector and hundreds of pages of text has both recreated the frozen in time effect. And when scrolling to different pages within a PDF, the scrolling is choppy, jerky, and at times, pauses to have drawings to appear.
In the past, applications behaving erratically in this fashion was traced down to the software incompatible with HyperThreading and multiple processors. Does anyone know if this might be the case with Xeon processor listed above or similar hardware? Has anyone else experience this? Information about a possible issue mentioned above after searching produced no hits both at Adobe or out there.
Thanks in advance.

Thanks for your input.
Installing only one or the other (Reader vs Pro and either 9 or 9.2) produced no improvement and the same delay.
Disabling malware applications and then uninstalling them one at a time also produced no improvement.
Disabling the HyperThreading feature within the BIOS/CMOS did not help.
The only workaround so far is to launch Adobe Reader or Pro first, go into Task Manager and then "Set Affinity..." and have only one check mark on any CPU from CPU 0 through CPU 7. Then either drag the PDF into the Adobe Reader or Pro, or go to File and then Open to load the PDF. This process was the only way so far to "normally" open and immediately view and scroll the PDF regardless of complexity without delays or freezes.
Has anyone else been able to reproduce the problem and test the workaround on similar hardware?
Thanks in advance.

PDF won't open in FireFox/IE on XP SP3 if Rdr9.3x and Acrobat 6.06

I've been fighting this for a few days. The platform is a windows XP SP3 domain client with Acrobat 6.0.6 and Acrobat Reader 9. (The platform was recently re-installed from scratch owing to malware infestation and is now "pristine".)
I discovered that if I install Acrobat Reader 8 PRIOR to installing Reader 9, PDF files will open in the browser windows. BUT, if Reader 8 is NOT installed prior to Reader 9, the PDF file won't open and a commonly reported error message occurs.
FireFox shows that when the viable installation sequence (as above) is followed, the Adobe Acrobat Plugins installed include support for mime types: pdf, vnd.adobe.pdfxml, vnd.adobe.x-mars, vnd.fdf, vnd.adobe.xfdf, vnd.adobe.xdp+xml, and vnd.adobe.xfd+xml. If Reader 8 is NOT installed prior to Reader 9, only the pdf mime type.
The PDFs that were the immediate cause of all this trouble were PDF forms with blanks to fill-in -- if that makes a difference.
The symptoms are reproducible.
Also, if you have Reader 9 installed and are experiencing this problem, simply uninstall it, install Reader 8, then install Reader 9. The required MIME type support seems to be supplied by the Reader 8 installation and stays around when Reader 9 is installed.
Hope this helps some folks.
WyeKnottMe

The path to your CSS file is incorrectly pointing to file:/// on your local hard drive. This won't work on the web.
<link href="file:///C|/Documents and Settings/eratti/My Documents/Downloads/paperslips(2)/style.css">
It should be pointing to the style.css file in your Local Site.
<link href="style.css">
Nancy O.

Tried to open a pdf document with Acrobat XI Pro Trial and sign in popped up , I keyed in my username and password but it doesnt respond its like grey with the four dots rotating forever. Any solution Please ?????

Tried to open a pdf document with Acrobat XI Pro Trial and sign in popped up , I keyed in my username and password but it doesnt respond its like grey with the four dots rotating forever. Any solution Please ?????

Hi higi97,
How are you connected to the internet? Are you behind a particularly secure corporate firewall? Are you on Mac or Windows? Do you have any anti-malware software running on your machine that may be preventing applications other than your browser from connecting to the internet?
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Regards,
Rave

Is Acrobat 7.1.0 malware?

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