Is Adobe really turning its back on me?

Question

In 2005, I purchased the entire Adobe Creative Suite 2 Premium. I really only needed and wanted Photoshop CS2, but for the extra money, I bit the bullet and got the rest thinking that I may end up using it. It worked great and still does, with the exceptions of the lack of support on Vista 64-bit and small issues with compatibility (interface, for example).
Photoshop CS4 came out. Awesome. I downloaded the trial version, saw how smooth it ran on my system, and enjoyed the new interface. Great. I am now a college student, and money isn't exactly abundant. I am very careful with my money. Photoshop is the tool I use to make money in web design and photography.
For Christmas, I treated myself and dropped the $200 on the Photoshop CS4 upgrade. Got it in the mail, and noticed the upgrade url on the side of the box. Just to be safe before I opened it, I went to the page and checked it out. It wasn't that clear, so I thought I would contact the support team at adobe.
They politely told me that I can't use my CS2 Premium serial number with my Photoshop CS4 upgrade because I can't upgrade from a set to a standalone, EVEN THOUGH I OWN A LEGAL COPY OF PHOTOSHOP CS2.
What are you trying to pull Adobe? This isn't the Adobe I remember. I invested a lot of my hard earned money into your software and this is how you treat your customers?
At what point did you guys decide that your biggest spenders (the ones that invest in all of your products rather than just one) are the ones you should turn your backs on? Are you really telling me that you don't want my $200?
I own a legal copy of Photoshop CS2, regardless of whether or not it was in the suite or standalone, and I should be able to use my serial number to upgrade to your latest software version. I don't need, or want, the other software. Just Photoshop, and there's no way you are getting more than half of what I paid for the entire suite two years ago just for one of your products.
What gives?

Answer 1

I'll apologize in advance if this redundant information to some, but in the spirit of sharing information from my experience w/ adobe support / sales....
1) there are no plans to provide the camera raw plug in for Canon 5D Mark II for PS CS3. It is supported by PS CS4, but you will need to go online and get the updated plug-in.
2) further if you have purchased photoshop CS3 as part of a suite, you must upgrade the suite, not the individual software. Your previous serial number will not be accepted.
3) I discovered this previous issue even though I had been advised by multiple Adobe support personnel, that all I had to do was purchase PS CS4 either standard or extended version and I would be fine (they even quoted price for the individual license, even though I clearly identified as having a suite). No where during the initial verbal discussions around the raw plug in issue was there EVER mention of having to upgrade the entire suite, so beware.
4) If you made the same mistake that I did and purchased that individual license you have 30 days from purchase to tell them that you want to return it if you want your money back. If you are outside of that 30 day window, you'll need to speak with a supervisor, and get a return waiver from them so as to get your return credited if that is the path you choose. Good luck.