Is anyone else dissatisfied with the new lollipop upgrade?

I'm frustrated with the lollipop change to silence (mute) phone procedure!  And also frustrated that I can't find any DETAILED description of the upgrade changes to my phone and how to access/use them.  Anyone else?

I am incredibly upset with the lollipop and kitkat upgrade. I had a brand new S5 I bought in February. When the first time I upgraded it the phone started to have issues. It was only 2 months old. It would lock up continuously, overheat, delay or not even send out my text messages until the phone was hard reset or rebooted. I even did a factory reset on the phone and the problems still existed. My contacts would throw an error as well and need to be shut down.
I went to the my local Verizon store and told them my issues with the phone after the upgrade. All they were able to do was send me out a refurbished replacement phone while the phone is under warranty. I think that if the phone needs to be replaced that at least you should receive a new phone instead of a refurbished one. Especially seeing that I had absolutely no problem with the original phone until i updated it with lollipop and kitkat. the old phone was never dropped or damaged in any way. it even had a life proof case on it!
I currently have a "new" refurbished phone from Verizon. and it came with the original OS on it. I have refused the updates now for 2 weeks. and it seems as if the phone is acting up a little bit after every time I refuse to update it. But it still is nothing like how the other phone acted after the update!

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